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BigPanda

BigPanda

Overview

What is BigPanda?

BigPanda is an AIOps-powered platform designed to enable IT Ops teams to process thousands of monitoring alerts into meaningful incidents, insights and actions. The tool's primary feature is its Event Correlation which significantly reduces the amount of IT noise and detects incidents as they happen...

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Recent Reviews

TrustRadius Insights

Automation Capabilities: Many users have praised the application for its automation capabilities, which have greatly reduced manual effort …
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Awards

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Pricing

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What is BigPanda?

BigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is BigPanda?

BigPanda is an AIOps-powered platform designed to enable IT Ops teams to process thousands of monitoring alerts into meaningful incidents, insights and actions. The tool's primary feature is its Event Correlation which significantly reduces the amount of IT noise and detects incidents as they happen in real-time. This provides valuable assistance to IT Operations, NOC, and DevOps SRE teams by allowing them to stay ahead of problems before they become major issues.

BigPanda also includes Root Cause Analysis that combines change and topology data. This helps users identify the cause of any incident faster thus reducing finger-pointing, war room calls or resolution cycles. Additionally, Machine Learning capabilities are used to analyze all incidents against changes occurring in real-time so that likely factors causing an outage can be surfaced quickly. The Level-0 Automation functionality facilitates communication with other tools such as notification systems, chat tools or ticketing solutions for quick reaction during potential outages ensuring that incidents don't escalate unnecessarily further.

BigPanda Features

  • Supported: Algorithmic IT alert correlation
  • Supported: Incident monitoring
  • Supported: Integration with monitoring tools

BigPanda Video

BigPanda helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents and outages in fast-moving IT. To learn more please visit: https://www.bigpanda.io

BigPanda Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Automation Capabilities: Many users have praised the application for its automation capabilities, which have greatly reduced manual effort and minimized IT noise. Several reviewers mentioned that the ability to automate tasks has improved their productivity and allowed them to focus on more critical issues.

Intuitive User Interface: The user interface of the application has been widely appreciated by reviewers, with many finding it intuitive and easy to navigate. This has made it easier for both experienced users and those unfamiliar with similar tools to quickly adapt and use the application effectively.

Integration Capabilities: Reviewers have highlighted the integration capabilities of the application as a major advantage. The ability to aggregate data from various inbound tools and correlate them into actionable incidents in real-time, as well as integrate with outbound tools for streamlined incident response, has been highly valued by users.

Mobile application needs improvement: Several users have mentioned that the mobile application of BigPanda is in need of improvement. Users feel that the app does not effectively deliver its intended purpose and hope for future updates to enhance its functionality.

Limited ML/AIOps capabilities: Some users have expressed disappointment with BigPanda's ML/AIOps capabilities, stating that they are limited in their effectiveness. These users hope for future improvements in this area to provide more advanced machine learning and AIOps features.

Lack of customization options: Many users have highlighted the lack of customization options as a drawback of BigPanda. They express a desire for more control over creating customized dashboards and handling complex situations within the tool.

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
BigPanda ingests alerts from multiple monitoring tools as it is being used across the whole organization. We use both native as well as custom REST API integration. After ingestion alerts are correlated and then sent to Ticketing and alerting tools based on the alert priority. The tool provides a single platform for the Operations team for visibility of all alerts. The tool has a feature to create multiple environments and provide visibility and access based on roles. The alert enrichment feature is very helpful as some monitoring tools provide very few customization options on their end.
  • Alert correlation feature helps in grouping similar alerts together
  • Alert Enrichment to enhance the data after it arrives on the tool
  • Integration with multiple tools
  • The console is very user friendly and provides ease of administration
  • Tool should have a feature to query the data
  • The dashboard feature needs improvement
  • It should have a dark mode
If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
  • Since we have multiple monitoring tools, it provides native or custom integration features
  • It provides a consolidated view of alerts on the console and makes the lives of the Operations team easier
  • It has auto shares features which helps is automatic ticket creation
  • BIgPanda is very easy to implement and use
  • Better than the previous tool, provides more functionality
  • BIgPanda's alert enrichment feature very helpful
TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
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