Overview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
Bill.com Review
TrustRadius Insights
Beware of BILL's small print. My actual cost of money was 273.75%
Bill.com always holds money for at least one extra day
Horrible Experience
Bill.com
Bill.com Is Worth It
Bill.com Is Great for Bills
Bill.com is #1
This is a good tool to streamline AP.
Terrible Experience that has really damaged my business
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Delayed payments, faulty 2FA and unresponsive customer service
Accounting Coordinator Thoughts
Bill.com makes paying bills a snap!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Essentials
$45
Team
$55
Corporate
$79
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | United States |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(292)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
-
Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
-
Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
-
Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Attribute Ratings
Reviews
(1-3 of 3)- Builds in work flow for bill routing and approval.
- Eliminates paper check runs.
- Makes tracking the bills easy.
- From a sales perspective, there's nothing about Bill.com that I think should change.
- Your technical folks could answer this question better.
- From sales perspective - major ROI - I sell it on every call
- Faster lead conversion
- Definitely increased employee efficiency for our bookkeepers
- Efficiency for bill pay
- Integration with QuickBooks
- Automation on client-side
- I get paid my expenses as a sales person.
- We pay 1099 contractors.
- Bringing on more sales people.
- Paying different vendors.
- Price
- Product Features
- Product Usability
- Third-party Reviews
- Don't know
- I did not implement.
- QuickBooks integration
- Getting the notices saying "Bill.com has paid" you, so that you know to look in your bank account
- I can't really say any are cumbersome... the functions for which I use it are very easy.
Great for A/P, but A/R weak. Stellar support.
- Accounts payable -- across the company we input all invoices into Bill.com (or have them sent to an email address that forwards to our Bill.com inbox). From there our (outsourced) accounting service enters the invoice information, encodes the vendors (or adds them) which is all synced with Quickbooks Online. Then we're able to route the invoices for approval by the appropriate persons within our company, schedule payment, etc.
- Expense reports -- we have all our employees setup as 'vendors' within Bill.com and have them send expense reports to the same email inbox. This makes routing / approving /paying expense reports very simple (although we do have to explain to people who are also approvers/bill.com users that they'll be both a 'user' and a 'vendor')
- Bill.com is a very inexpensive solution for paperless accounts payable
- It syncs seamlessly with quickbooks online in both directions (you can add vendors in Bill.com at time of first invoice for instance)
- Bill.com has good workflow / approval routing capability, which is both simple to use and is extremely helpful for distributed teams like ours.
- The accounts receivable function was weak (as of late 2011)
- Onboarding employees as vendors (for direct deposit reimbursement of expenses) can be a bit odd to explain. Bill.com should probably have a special case concept of a "employee vendor" and change the language and terminology in the interface. That said it's possible that we are using it for an unintended use case (expense reimbursement processing) but it works well enough.
- There are a few nits I'd pick with the interface, such as adding multiple pages from the inbox to a single bill, and I'd like easier quick searching of the payables pipeline (an interactive single-step filter by type-ahead by vendor). None of these are showstoppers though.
- The return was less time spent dealing with paper, the ability for AP clerk(s) to code and enter invoices remotely, less time wasted by employees tracking down "where is my expense report" -- and the investment was minimal.
- Senior Management (all functions) -- for approvals of larger invoices and subordinate expense reports
- Finance -- from coding invoices to the general ledger to triggering payment to vendors and employees
- Line employees (all functions) -- for submitting expense reports or invoices for approval and payment, and tracking their progress through the process.
- Accounts Payable (including employee Expense Reports)
- Workflow routing for approval
- Payment processing
- We use it to process employee expense reports which probably isn't that innovative but it does feel like a bit of an edge case. There are probably better solutions (Expensify?) for expense reports in particular but we won't need to consider adding another system to the mix until we grow much larger as a company.
- We might use it for the receivables functions in the future. When I last looked at them a year or two ago the capability here was very early and rather weak, but it's probably worth a look again in the future.
- It also appears from a recent user survey (April 2014) that Bill.com may be considering adding payables / receivables financing from directly within the platform via 3rd party underwriters which could be useful to many customers.
- Implemented in-house
- Self-taught
- Quickbooks Enterprise (at a prior company)
- Quickbooks Online (at my current company)
The integration with Quickbooks Online is simple and seamless and was trivially simple to get going. The integration with Quickbooks Enterprise previously required a manual push-button sync which was a bit painful given that we had to remote desktop into the hosted quickbooks instance and use a desktop icon that *mostly* worked but occasionally had issues syncing. That's probably an obsolete way of doing things anymore... with Quickbooks Online it's drop dead simple.
Bill.com streamlines bill payment
- Bill payment is clearly bill.com's strong suit. Getting bills into bill.com and paid is quite seamless. Scan, submit, code, schedule. done.
- Integration with Quickbooks is seamless. Clearing errors is typically easy. There is no rekeying information into Quickbooks. It quite literally is integration with the click of a button. I am working on integration with Xero and am finding the integration to require a bit more work.
- Simplifying the bill payment process. Moving through a batch of invoices to pay in Quickbooks is quite simple, and it is a great paperless data retention tool. Once the image is scanned and coded, you can route it for approval electronically, schedule for payment and then Bill.com issues the payment. If you need to access the bill later, you can find the document easily and even see the front and back of the cancelled check all in one place.
- While I think the cost of a traditional paper process is higher, I do think Bill.com is a bit pricey. You need to have at least 15-20 checks or more to enter per month to have a cost savings.
- Integration with Xero requires a third party. Would be better if the connection was direct with Xero.
- It seems like for debit/credit card transactions there would be an easier/quicker way to get the documents processed in Bill.com so Bill.com can act as a central data storage location. There should be one go to location for all payments issued by a company.
- Bill.com allows me to improve service levels while performing monthly accounting in a more streamlined manner. I would not offer bill payment as a service to my client if I couldn't use Bill.com
- Satisfied users of Bill.com have referred me to new business.
- Bill payments.
- Document Storage.
- Customer Invoicing.
- Document storage for more than just bills.
- Collecting customer payments on invoices electronically. (Sending and receiving payment electronically)
- Setting up recurring bills such as rent to be paid automatically through Bill.com
- Invoicing customers