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BILL

BILL
Formerly Bill.com

Overview

What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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Horrible Experience

3 out of 10
August 17, 2022
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. …
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Bill.com

6 out of 10
July 14, 2022
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Essentials

$45

Cloud
per user/per month

Team

$55

Cloud
per user/per month

Corporate

$79

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(292)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.

In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings

Reviews

(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bill.com is a very important part of how I sell our services at Supporting Strategies. I speak about how it streamlines the bill paying process for our clients (we are bookkeepers).
  • Builds in work flow for bill routing and approval.
  • Eliminates paper check runs.
  • Makes tracking the bills easy.
  • From a sales perspective, there's nothing about Bill.com that I think should change.
  • Your technical folks could answer this question better.
If a company just can't grasp the idea of having us process their payables electronically, it might not be a fit. Sometimes, some companies just want things done the manual way. Also, if there are not enough bills to justify cost of Bill.com (which is rare), it might not be a fit.
  • From sales perspective - major ROI - I sell it on every call
  • Faster lead conversion
  • Definitely increased employee efficiency for our bookkeepers
I have not used another product like Bill.com
60
Bill paying for our clients.
5
administrators to the account
  • Efficiency for bill pay
  • Integration with QuickBooks
  • Automation on client-side
  • I get paid my expenses as a sales person.
  • We pay 1099 contractors.
  • Bringing on more sales people.
  • Paying different vendors.
I don't like to give 10/10's, but there's no reason for us not to renew.
No
  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
It's the best product on the market for bill pay.
I didn't affect the buying process.
  • Don't know
Change management was a minor issue with the implementation
Going from manual check runs to Bill.com required educating ourselves and our clients, now it's ingrained in our DNA.
  • I did not implement.
I heard from my leadership that it went very well.
No
It's always been positive.
No
I don't call too often, so "exceptional" support, I cannot say.
  • QuickBooks integration
  • Getting the notices saying "Bill.com has paid" you, so that you know to look in your bank account
  • I can't really say any are cumbersome... the functions for which I use it are very easy.
Always easy for me to navigate and I Iove the notifications of when I've been paid my expenses.
Score 9 out of 10
Vetted Review
Verified User
We use Bill.com for two things:

  • Accounts payable -- across the company we input all invoices into Bill.com (or have them sent to an email address that forwards to our Bill.com inbox). From there our (outsourced) accounting service enters the invoice information, encodes the vendors (or adds them) which is all synced with Quickbooks Online. Then we're able to route the invoices for approval by the appropriate persons within our company, schedule payment, etc.
  • Expense reports -- we have all our employees setup as 'vendors' within Bill.com and have them send expense reports to the same email inbox. This makes routing / approving /paying expense reports very simple (although we do have to explain to people who are also approvers/bill.com users that they'll be both a 'user' and a 'vendor')
As a 10 person company (and I've used it at a ~130 person company), this allows us to dedicate nearly zero time and money to dealing with payables. It's a huge return on a very modest expense.
  • Bill.com is a very inexpensive solution for paperless accounts payable
  • It syncs seamlessly with quickbooks online in both directions (you can add vendors in Bill.com at time of first invoice for instance)
  • Bill.com has good workflow / approval routing capability, which is both simple to use and is extremely helpful for distributed teams like ours.
  • The accounts receivable function was weak (as of late 2011)
  • Onboarding employees as vendors (for direct deposit reimbursement of expenses) can be a bit odd to explain. Bill.com should probably have a special case concept of a "employee vendor" and change the language and terminology in the interface. That said it's possible that we are using it for an unintended use case (expense reimbursement processing) but it works well enough.
  • There are a few nits I'd pick with the interface, such as adding multiple pages from the inbox to a single bill, and I'd like easier quick searching of the payables pipeline (an interactive single-step filter by type-ahead by vendor). None of these are showstoppers though.
Bill.com provides an excellent platform for small (and/or growing) businesses who want a paperless invoice and workflow process that is simple to setup and administer. Our outside accounting firm as begun recommending it to their clients as well after seeing how much time and effort it saves.
  • The return was less time spent dealing with paper, the ability for AP clerk(s) to code and enter invoices remotely, less time wasted by employees tracking down "where is my expense report" -- and the investment was minimal.
Bill.com had just been implemented when I joined the company where I first used it. I never saw a need to look at anything else. In my current role, I turned to Bill.com again and had it up and running within a few hours.
12
  • Senior Management (all functions) -- for approvals of larger invoices and subordinate expense reports
  • Finance -- from coding invoices to the general ledger to triggering payment to vendors and employees
  • Line employees (all functions) -- for submitting expense reports or invoices for approval and payment, and tracking their progress through the process.
0
We required no full-time support.
  • Accounts Payable (including employee Expense Reports)
  • Workflow routing for approval
  • Payment processing
  • We use it to process employee expense reports which probably isn't that innovative but it does feel like a bit of an edge case. There are probably better solutions (Expensify?) for expense reports in particular but we won't need to consider adding another system to the mix until we grow much larger as a company.
  • We might use it for the receivables functions in the future. When I last looked at them a year or two ago the capability here was very early and rather weak, but it's probably worth a look again in the future.
  • It also appears from a recent user survey (April 2014) that Bill.com may be considering adding payables / receivables financing from directly within the platform via 3rd party underwriters which could be useful to many customers.
Great features and great support at a great price.
Previously the company had been using only Quickbooks for Accounts Payable.
  • Implemented in-house
No
Change management was minimal
  • Self-taught
I'd recommend that you either get instruction from someone experienced (for syncing chart of accounts & transactions with the GL for instance), or use whatever training is available from Bill.com to make sure you set it up properly and get the most out of the system.
No
I don't think premium support was offered -- but their support was superior.
Any time we had a question or issue the online help system worked flawlessly. You could always get a live person in under a minute or two and they always seemed extremely knowledgeable about the product and were quick and helpful in resolving any issues or questions. Whenever we had to call them on the phone (to cancel a check, setup new administrators in the system [bank security related], etc), they were easy to reach and extremely helpful. I think Bill.com's service is up there among the best I've seen, across both online and telephone channels.
No
We ran into a snag when attempting to automatically validate ownership of the bank account we were associating with Bill.com. The automatically generated questions didn't seem to have any correct answers for me (and were probably related to a departed founder of the company). As a result the system locked us out of that function but via the online help feature they were able to quickly resolve the problem. I also had questions about a few features in the early days after we were implemented, and via online chat someone always seemed to be available, knowledgeable, and resolved my question(s) very quickly. Basically any time I've had an issue or question they have been as good or better than any vendor I've worked with.
It was mostly very usable, but onboarding a vendor / employee for direct electronic payment was sometimes tricky. Mostly it was simple and easy though.
The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)
  • Quickbooks Enterprise (at a prior company)
  • Quickbooks Online (at my current company)
Data synchronization bi-directionally of the financial data (invoices entered / approved / posted / paid) and meta-data (chart of accounts from the General Ledger)

The integration with Quickbooks Online is simple and seamless and was trivially simple to get going. The integration with Quickbooks Enterprise previously required a manual push-button sync which was a bit painful given that we had to remote desktop into the hosted quickbooks instance and use a desktop icon that *mostly* worked but occasionally had issues syncing. That's probably an obsolete way of doing things anymore... with Quickbooks Online it's drop dead simple.
For the Quickbooks online accounting system we use currently, it's drop dead simple. We haven't done any custom integration work with the Bill.com platform for any other reasons though.
I don't believe we negotiated at all. The pricing was very standard, reasonable, and inexpensive.
Jackie Compton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
I own a small accounting firm and we serve companies in a broad range of industries with revenues typically less than $5million. I especially like bill.com for its ability to streamline payables and assist companies with cash flow management. It is also an effective tool allowing companies to seamlessly collaborate with an outside accounting firm.
  • Bill payment is clearly bill.com's strong suit. Getting bills into bill.com and paid is quite seamless. Scan, submit, code, schedule. done.
  • Integration with Quickbooks is seamless. Clearing errors is typically easy. There is no rekeying information into Quickbooks. It quite literally is integration with the click of a button. I am working on integration with Xero and am finding the integration to require a bit more work.
  • Simplifying the bill payment process. Moving through a batch of invoices to pay in Quickbooks is quite simple, and it is a great paperless data retention tool. Once the image is scanned and coded, you can route it for approval electronically, schedule for payment and then Bill.com issues the payment. If you need to access the bill later, you can find the document easily and even see the front and back of the cancelled check all in one place.
  • While I think the cost of a traditional paper process is higher, I do think Bill.com is a bit pricey. You need to have at least 15-20 checks or more to enter per month to have a cost savings.
  • Integration with Xero requires a third party. Would be better if the connection was direct with Xero.
  • It seems like for debit/credit card transactions there would be an easier/quicker way to get the documents processed in Bill.com so Bill.com can act as a central data storage location. There should be one go to location for all payments issued by a company.
It is not good for clients who don't have any cash because it slows down efficiency, however, because of the visibility to outstanding bills given by bill.com, it does possess the ability to help clients improve cash flow.
  • Bill.com allows me to improve service levels while performing monthly accounting in a more streamlined manner. I would not offer bill payment as a service to my client if I couldn't use Bill.com
  • Satisfied users of Bill.com have referred me to new business.
I am not aware of a comparable service.
As long as I have big enough clients (meaning 20 bill payments or more per month) I will continue to market use of bill.com
2
Both myself and my bookkeeper use Bill.com to process payables.
2
Basic bookkeeping skills and decent computer skills are all it takes. A working knowledge of Quickbooks is also important.
  • Bill payments.
  • Document Storage.
  • Customer Invoicing.
  • Document storage for more than just bills.
  • Collecting customer payments on invoices electronically. (Sending and receiving payment electronically)
  • Setting up recurring bills such as rent to be paid automatically through Bill.com
  • Invoicing customers
Everytime I have called or used bill.com's chat service the staff are always well spoken and have solid knowledge of the product.
No
When I opened a new account with Bill.com I received several calls from customer service to make sure implementation was going well.
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