Bill.com

Bill.com Reviews

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Ratings and Reviews
(1-25 of 53)

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Score 1 out of 10
Vetted Review
Verified User
Review Source
[...] My problems [are] related to accessing my account in the first place, and since, a week after my email to customer service, they still could not offer a resolution, I would not recommend Bill.com under any circumstances. I would need to be reassured that they have comprehensively upgraded their 2FA process and employed a larger customer service team before considering using Bill.com to receive payments again.
Sura Hart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's great for a growing company with different payees. It's very flexible for paying different types of people, vendors, etc. Back-end is easy to understand. Integrates with a number of CRMs. It's less appropriate for paying individuals (rather than companies) as it can be difficult for them to understand that they need to create an account.
Score 5 out of 10
Vetted Review
Verified User
Review Source
It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
Score 1 out of 10
Vetted Review
Verified User
Review Source
If you do not have any special projects, fixed assets, or complexity in your system or your processes then bill.com would be appropriate for you. If you do have any other third parties, consultants, and custom fields needed within your accounts payable bill. Then I would not recommend bill.com because even though they do have some of the APIs to get this accomplished, their customer service does not want to put forth the work to help the client. They do not work with the client's software consultants either which makes the resolution time longer. For example, I have a client that has been waiting for a resolution from bill.com for 5 months and bill.com does not operate with anyone but the client so this is hard because the client does not have the knowledge of integrations (they shouldn't need that knowledge to be assisted that is why they hired a support team)
May 01, 2021

Bill.com works!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Bill.com is well suited for an organization that has a high volume of accounts payable activity. It is not suited for anyone who only pays less than 5 bills a month as the cost of using it is expensive. But it is very cost effective for clients with a high volume of AP or AR activity
Score 1 out of 10
Vetted Review
Verified User
Review Source
I would only recommend Bill.com for a very small company that pays and receives funds only within the United States. [I think] this software is a nightmare for anything international. It is also not nearly robust enough to handle more than a handful of new vendors monthly. Everything about this system is manual and will not be able to scale with your company. We will be changing our software next month because of all the bottlenecks this has created for our company.
September 11, 2020

Huge Time and Money Saver!!

JaCoby Marston, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Bill.com is perfect for the small business that has a small staff and those staff wear many different hats. Bill.com eliminates the need to have someone in charge of cutting checks and paying the bills. Bill.com is super easy to use and the pricing is very inexpensive. As my company has grown, I am glad that we use Bill.com. I have saved many hours because of how easy it is to use. My vendors have no problems with using Bill.com. I also love that Bill.com has the check and balance feature where it is required for the bill to be approved by a manager before the check can be paid. This is a nice level of security.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Bill.com is well suited for organizations that have a small finance team where the majority of approvals are managed by one individual. It is well suited for organizations that wish to limit the manual processing of payments and do not require a complex payment process for processing invoices. Bill.com has been one of the most reliable software systems that I have used and the integrations with our GL system (Intacct) have never been an issue. The payment processing is incredibly reliable as well and while we have largely migrated from Bill.com for invoice processing, we continue to utilize Bill.com's payment system as it continues to provide significant value to our organization.

Bill.com is less suited for organizations that have a more robust procurement process as approvals are limited to a few individuals based on dollar thresholds. Bill.com is most lacking in the ability to create customized approval workflows enabling different departments or users to approve invoices.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Bill.com is good for efficiently managing the entire AP process, creating accountability within the organization, and paperlessly storing all data. However, Bill.com is lacking in the areas of reporting on the data that's actually stored in the system, exporting the data to another system for reporting, and integrating with enterprise-level ERPs.
Michael Ly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Bill.com is best suited for small to medium size businesses that need a more robust accounts payable management process. This replaces the AP module in your accounting software with real time syncing, but also replaces the need to use your bank's online bill pay.
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is very well suited for our small organization as it provides the level of accountability and documentation that we need. It is very affordable and integrates well with our software and our financial policy. It may not be as useful on the enterprise level.
Carl Grivakis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Very easy and straightforward in its use. I appreciate my clients that do use Bill.com. As an end user, I like the service it provides but have never been contacted/introduced to a sales rep from there for how I might be able to use it with my own clients or service providers.
Alicia Gates, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
For cloud-based firms or paperless firms, Bill.com is necessary. Not only can you easily view, approve, pay, track payments, and sync the information with QuickBooks Online, but you can also see all of the historical data in Bill.com for any vendor, at any time. Once it's in Bill.com, you can throw away that bill!

If you have remote employees or complex approval processes, Bill.com excels at addressing those needs. If on the other hand you have a very small office and everyone is in the same building, and you like hand writing checks and manually entering them into whatever accounting software you use, then Bill.com isn't necessary. Likewise, if you only have a few vendors and you're able to set up them for automatic payment through the vendor websites, you don't need Bill.com.

What is Bill.com?

Bill.com delivers financial process efficiency to small businesses and mid-sized companies through streamlined accounts payable and accounts receivable management. It leverages artificial intelligence (AI) and machine learning to reduce data entry and human error. Bill.com gets more intelligent as it is used, learning user processes and preferences to provide greater control over every aspect of bill management. The modern user interface is designed to deliver greater efficiency, so users can do more in less time. And with support for all types of workflows, Bill.com scales with a business as it grows.

Bill.com Features

  • Supported: AP and AR Automation

Bill.com Integrations

Bill.com Competitors

Bill.com Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Essentials$39per user/per month
Team$49per user/per month
Corporate$69per user/per month
EnterpriseCustom Pricing

Bill.com Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

What is Bill.com?

Bills.com is a an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

What is Bill.com's best feature?

Reviewers rate Performance highest, with a score of 10.

Who uses Bill.com?

The most common users of Bill.com are from Small Businesses and the Accounting industry.