Good AP solution but consider carefully the implementation design
Rating: 7 out of 10
September 16, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- We eventually went with a different AP solution
Starting at $45 per month
View Pricing Overview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
Learn from top reviewers
Good AP solution but consider carefully the implementation design
Rating: 7 out of 10
September 16, 2024Bill.com was used in a multi-entity environment (real estate nonprofit with subsidiaries) and across the whole organization. The problems we were looking to solve were AP auto...
Verified user
Director
2 years of experienceReview Bill - RIO3 Consulting
Rating: 8 out of 10
June 25, 2024Bill was used to pay other vendors as well as receive payments from clients in a secure and centralized platform. Privacy and speed were two major areas that Bill was able to ...
BILL is an excellent service that makes getting paid fast and efficient
Rating: 9 out of 10
June 24, 2024We utilized BILL in our organization in order to connect financially with a multitude of customers. The program allows us easy access to receive payments, invoice as needed as...
Tim Edwards
Administrative Assistant - Finance and Accounting
General Office Accounting Administrator
Magnetic Shield Corporation
3 years of experienceThis is a good tool to streamline AP.
Rating: 8 out of 10
May 1, 2024We use Bill.com for accounts payable. Some donors choose to make their donations through Bill.com, too. The approval process works through Bill.com. The system enables us to i...
Patrick Coelho
Executive - Finance and Accounting
CFO (Chief Financial Officer)
Evangelical Presbyterian Church
6 years of experienceBill.com holds onto ACH funds for weeks. Beware!
Rating: 1 out of 10
January 9, 2024We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
Verified user
Director
4 years of experienceBill.com Review
Rating: 1 out of 10
December 2, 2023We use Quickbooks Online for Accounting and Bill.com for AR and AP; invoicing via Credit Card and ACH. In my experience, Bill.com still has no way to change what appears on a ...
Craig Saling
Executive - Corporate
CEO (Chief Executive Officer)
Santa Barbara Cash Register
2 years of experienceBeware of BILL's small print. My actual cost of money was 273.75%
Rating: 1 out of 10
September 7, 2023I have two customers that use BILL to track their invoicing.
Verified user
Administrator
1 year of experienceBill.com always holds money for at least one extra day
Rating: 2 out of 10
October 31, 2022Do not use Bill.com if you rely on timely receipt of payment. It is a good option otherwise but they hold payments for ~1 week and their estimated delivery date is always inco...
Horrible Experience
Rating: 3 out of 10
August 17, 2022We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com ...
Verified user
C-Level Executive
1 year of experienceBill.com
Rating: 6 out of 10
July 14, 2022We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes...
Bill.com Is Worth It
Rating: 9 out of 10
June 17, 2022We use Bill.com to enter bills and pay vendors. We also use it to track vendor information, such as addresses, contact information and 1099 information. We are able to use Bil...
Brennan Stewart
Professional - Finance and Accounting
Senior Accountant
The Holdsworth Center
1 year of experienceBill.com Is Great for Bills
Rating: 6 out of 10
June 14, 2022I use Bill.com daily. I process vendor invoices and set up new vendors to pay.
Verified user
Employee
1 year of experienceBill.com is #1
Rating: 8 out of 10
June 3, 2022As a CPA firm, we are users of Bill.com ourselves and also offer it to clients. We use to track bills and bill payments and to have a one-stop portal to see all the invoices, ...
Terrible Experience that has really damaged my business
Rating: 1 out of 10
December 31, 2021I was using Bill.com for invoice collection. When the account first opened they were holding some of my larger ACH transfers from my clients until I could provide additional b...
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Rating: 1 out of 10
December 18, 2021As a Canadian, I can't use Bill.com. As a writer, I tried to receive payments from my employer through Bill.com, and [I felt that] the entire process was convoluted and questi...
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Awards
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Reviewer Pros & Cons
Pricing
Essentials
$45
Cloud
per user/per month
Team
$55
Cloud
per user/per month
Corporate
$79
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States |
Frequently Asked Questions
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
BILL starts at $45.
Reviewers rate Duplicate Bill Detection highest, with a score of 9.1.
The most common users of BILL are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(301)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
-
Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
-
Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
-
Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Reviews
(1-25 of 66)Companies can't remove reviews or game the system. Here's why
Review Bill - RIO3 Consulting
Rating: 8 out of 10
June 25, 2024
JR
Vetted Review
Verified User
8 years of experience
- A positive is ease to set up and integrate with existing systems.
- enrolling in the Bill network allows both payments sent and received
BILL is an excellent service that makes getting paid fast and efficient
Rating: 9 out of 10
June 24, 2024
TE
Vetted Review
Verified User
3 years of experience
- Allows smoother payment functionality from customers
- Enables efficient communication regarding customer orders
- Houses all payment information for easy access to historical and current payments.
This is a good tool to streamline AP.
Rating: 8 out of 10
May 01, 2024
PC
Vetted Review
Verified User
6 years of experience
- We reduced the number of man hours needed for accounts payable.
- We were able to set up segregation of duties easily.
Bill.com holds onto ACH funds for weeks. Beware!
Rating: 1 out of 10
January 09, 2024
Verified User
Vetted Review
Verified User
4 years of experience
- In my opinion, negative ROI due to lack of receiving funds in a timely manner
Bill.com Review
Rating: 1 out of 10
December 02, 2023
CS
Vetted Review
Verified User
2 years of experience
- In my experiece, their chat support takes an hour just to respond with a yes or no answer on any subject of any time. Regardless of time of day.
Beware of BILL's small print. My actual cost of money was 273.75%
Rating: 1 out of 10
September 07, 2023
Verified User
Vetted Review
Verified User
1 year of experience
- After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
- However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
- Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."
Bill.com always holds money for at least one extra day
Rating: 2 out of 10
October 31, 2022
BN
Vetted Review
Verified User
4 years of experience
- Not being able to pay our employees their commission on time as we have to wait extra time for deposits
Horrible Experience
Rating: 3 out of 10
August 17, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- reduced productivity and slowed down administrative processes due to UX and sync issues
Bill.com
Rating: 6 out of 10
July 14, 2022
LB
Vetted Review
Verified User
4 years of experience
- On a small scale, it has increased efficiency
- Have been able to go paperless
- Can access bill.com from anywhere
Bill.com Is Worth It
Rating: 9 out of 10
June 17, 2022
BS
Vetted Review
Verified User
1 year of experience
- Allowed us to enhance AP without adding personnel
- Pay vendors timely
- Track vendor payments
Bill.com Is Great for Bills
Rating: 6 out of 10
June 14, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- Bill.com's monthly rate seems like a great deal to me. No need to print out paper checks, get them signed, buy envelopes, check stock, and postage to mail payments
Bill.com is #1
Rating: 8 out of 10
June 03, 2022
AN
Vetted Review
Verified User
10 years of experience
- Bill.com comes with a little bit of sticker shock, but when compared with the cost of having the same control and oversight in a different solution, the cost is minuscule.
- In the compliance environment, like with non-profits or for-profits, Bill.com offers a unique, simple way to provide the control and oversight necessary for parables when you receive grants.
- Bill.com's only shortcoming is in its ability to process immediate/emergency payments. There is no way to process a payment through Bill.com and have it paid by Bill.com on the same day.
Terrible Experience that has really damaged my business
Rating: 1 out of 10
December 31, 2021
Verified User
Vetted Review
Verified User
- I may lose my largest client as a result of bill.com issues
- I have had to inconvenience several clients because of bill.com
Canadian? Bill.com Will Not Work for You. Zero Functionality & Sketchy Support.
Rating: 1 out of 10
December 18, 2021
LF
Vetted Review
Verified User
- I am asking them to pay interest on the payments they are holding
- Not functional [for me]
- Convoluted sign in process [in my opinion]
- Not good for Canadians [I feel]
Delayed payments, faulty 2FA and unresponsive customer service
Rating: 1 out of 10
October 05, 2021
JM
Vetted Review
Verified User
1 year of experience
- [In my experience,] a payment was delayed by a week due to Bill.com.
- I sent three long explanatory emails to Bill.com that did not [seem to] help speed along a resolution.
- Handling my problems with Bill.com ended up taking longer than the work I was trying to receive payment for.
Accounting Coordinator Thoughts
Rating: 10 out of 10
October 05, 2021
Verified User
Vetted Review
Verified User
2 years of experience
- Positive - the invoice processing is now smooth and streamlined with Bill.com
- Positive - the ability to assign multiple approvers and budget managers
- Positive - bills are being paid timely and effectively
Bill.com makes paying bills a snap!
Rating: 9 out of 10
May 24, 2021
DW
Vetted Review
Verified User
4 years of experience
- Our bills get processed and paid in a timely manner.
better hope you get it right the first time
Rating: 1 out of 10
May 03, 2021
Verified User
Vetted Review
Verified User
- I feel like I am about to quit before I do an hour of work for this company because I despair of getting paid
Great software for growing companies
Rating: 8 out of 10
May 03, 2021
SH
Vetted Review
Verified User
3 years of experience
- It saves time by having payees set up their own profile
- It's more affordable than other options
- Its priced for growth so you don't have to pay for features you don't use.
Bill.com is a winner!
Rating: 10 out of 10
May 02, 2021
AM
Vetted Review
Verified User
1 year of experience
- Invoices are paid faster
- You can track payments
Bill.com works!
Rating: 10 out of 10
May 01, 2021
Verified User
Vetted Review
Verified User
10 years of experience
- Efficiency of servicing clients is unbeatable
Bill.com is not the best with customization and support
Rating: 1 out of 10
May 01, 2021
Verified User
Vetted Review
Verified User
1 year of experience
- takes up to an average of 3 months or longer to resolve issue which is negative for day to day operations
- Sync well when no additional dimensions are being used
- Has simple looking interface which makes it faster
Bill.com - most user friendly site!
Rating: 8 out of 10
May 01, 2021
SA
Vetted Review
Verified User
2 years of experience
- We have been able to make more revenue when customers pay our invoices from viewing it on Bill.com
- We have been able to send out more invoices to more customers since having access to Bill.com
- Allowed for us to have fast communication with our customers.
Highly advise against this tool
Rating: 1 out of 10
April 13, 2021
Verified User
Vetted Review
Verified User
1 year of experience
- Negative. This product has caused us to spend countless hours on manual processes, error fixing, angry vendors and endless confusion.