Bill.com

Bill.com Reviews

Customer Verified

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-25 of 53)

Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • No aspect of Bill.com worked well in my experience.
  • The two-factor authentication system [seemed to be] faulty, so I was immediately locked out of my account. The verification codes did not send to my phone, despite numerous attempts at troubleshooting. I use 2FA daily and have never encountered trouble before. It seems Bill.com has a unique problem.
  • [In my experience,] customer service was slow to respond, and unhelpful when they did. [Their] advice ignored my explanation of what I had already tried and put the onus on me to resolve an issue that originated on their side.
  • They declined to offer [what I felt was] a common-sense resolution, instead asking for my passport and bank statements. I cancelled the payment and asked my client to pay through another channel.
Deanna Williamson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • E-payments: easy to use, the vendor submits their direct deposit info directly.
  • QuickBooks Online: works really well with QuickBooks.
  • Approvals: easy way to get expenses approved for payment.
  • Expediting payments: I would like the option to send a payment for receipt within 24 hours.
Anna Morgan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The bills always go to the right person. No more slow or missing mail or not knowing who to contact for a payment update.
  • The ease of creating invoices. You can create an invoice, attach needed documentation, and add notes to your customers
  • User friendly website. We are still new to using bill.com but the website is very easy to figure out and navigate
  • ACH payments built in. No more missing checks in the mail!
  • We are still new to using the software so there is always a learning curve
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The fact that Bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
  • The "to do list" feature ensures you see the tasks that need to be completed ASAP
  • The reports section is very helpful in year end prepping for audits
  • Reassigning invoice approvers in bulk - currently there is no process for that. It has to be done manually one by one.
  • Sync errors should give more detail on what's causing the issue
  • The ability to send checks to international vendors was removed - it'd be great to get that back
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • AP automation
  • Centralized AP inbox
  • Paperless
  • Approval workflow
  • Bill payment
  • Inbox management - I spent much more time managing AP bills (compared to finance email address) because Bill.com pulled picture files, email signatures, even duplicate invoices.
  • If you have multiple entities, there should an option to transfer an invoice to another Bill.com inbox. I had vendors that would send to the wrong email address regularly or just cc all our bill.com inboxes, thus substantially slowing my team down and adding work.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Unauthorized users do not have access to your bank account, even if you just forget to authorize them
  • [In my experience it is] impossible to change email address on account
  • [In my experience it is] impossible to delete bank account (set as inactive is labeled as delete)
  • [In my experience it is] nearly impossible to delete bill.com account
  • Help desk chat could not understand my problem
  • [In my experience it is] impossible to edit account without a customer relationship
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • They create the bill if it is simple
  • They have simple functionality of checking
  • You can see which bills have not been sync
  • Providing more customization to match other systems
  • Their support knowing more about the product and not trying to change fixed asset to a cash account
  • Their support actually being easy to work with and get in touch with to resolve solutions
May 01, 2021

Bill.com works!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Accounts payable
  • Accounts receivable
  • Connecting vendors
  • Adding W-9s as part of the vendor onboarding process
  • Pay faster feature should be available when paying bills through the app
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • domestic ACH only
  • Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
  • Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
  • Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
  • Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
  • Can only make 84 payments at a time per batch.
  • International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.
September 11, 2020

Huge Time and Money Saver!!

JaCoby Marston, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Eliminates the need for an accounts person.
  • The ability to have multiple signers on the checks. Multiple people can be required to approve the check before it can be paid.
  • Access Bill.com anywhere. They even have a good app to use.
  • A better understanding of the pricing model would be nice.
  • I wish it integrated better with QuickBooks. Bill.com tries to integrate but it struggles to do a good job.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Integration with ERP.
  • Simple to use for both users and vendors.
  • Easy vendor creation.
  • Approvals are limited. We were unable to create custom approval flows based on the type of expense/department.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Integrate with QuickBooks.
  • Allow you to run payments without seeing full account numbers.
  • Control over what account the deposits show in QuickBooks.
  • Be able to specify a specific payment to run every month but not all invoices for a particular customer.
  • Tie into Connectwise (right now I have to do multiple syncs to get information back and forth between 3 programs).
  • Auto payments with credit cards would be nice.
Paula Bledsoe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Document management.
  • Syncs with Quickbooks Desktop and QBO.
  • Sends invoices and allows automatic payments.
  • There is an issue with syncing all the data from a QBO invoice to Bill.com. It does not transfer billable expenses to the Bill.com copy.
  • It does not sync a copy of the bill or invoice to QBO.
Erin Leonard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Extremely easy to pay your bills, as well as keep our payment history organized and correctly categorized.
  • Easy to set permissions, and manage who does what in the platform.
  • Easy to cancel or edits payments, input new vendors, make adjustments, integrate with QuickBooks, etc.
  • I literally have no complaints about Bill.com.
October 16, 2019

Bill.com is #1

Andrew Newman CPA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to enter bills, track bills and research bills that have already been paid.
  • When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
  • Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
  • Sends a copy of the bill with the bill payment.
  • Tracks which bill payment checks have cleared.
  • It makes it easy to reissue a check if necessary.
  • Excellent sync on payables with QBO.
  • Excellent, though texting, support.
  • The new interface is not as easy to navigate as the old. A great feature of Bill.com is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
  • The new interface does not seem to do a good job of OCR recognition of bills.
  • If you use the accounts receivable part of Bill.com, all payments have to be processed through Bill.com or you will land up with thousands of "open invoices" in Bill.com that are paid in your tax software.
  • Problem resolution is not timely.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Approval workflow is perfect for ensuring everyone who needs to approve a bill does.
  • Syncs with our financial software so that all jobs, accounts, bills, and payments sync (no double entry).
  • The payment process is simple and gives us the ability to mark Paid, Print Check, e-Payment, or Send ACH. We also feel very secure knowing the security measures Bill.com implements.
  • The invoicing portal (inbox) allows us to email all incoming invoices. The system reads much of the data for us, saving time.
  • The only issue we have is that Bill.com does not sync purchase orders from our financial software, so we cannot easily match an invoice (often a progress payment) to the purchase order. We have to use a PO clearing account in our software which simply adds some data entry. If they had this integration, the software would be perfect.
  • The only other feature I would like to see improved is their reporting (though this has greatly improved over the past few months). They have added more filtering and reporting features.
Carl Grivakis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Bill.com allows me to conveniently track money due to my business from a couple of my own clients, it allows me to review transactions afterward for my own bookkeeping.
  • Bill.com sends out messages and reminders when payments are coming in, and allows me to plan for follow-ups and reminders to clients that come due or are late in making payments.
  • Bill.com allows me to send invoices directly to my client to be processed, as simple as taking a picture and uploading it.
  • There is no channel of communication to the client through the app, I can only take notes on individual invoices, or 'resend' the invoice to the client as a reminder.
  • I've been signed up with Bill.com to collect payment from one vendor, and another had found me on there as well, but I can't easily find a way to use it for more of my own invoicing to other/all clients.
Alicia Gates, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Bill.com allows anyone who has the dedicated bill.com email address for the company to send bills directly to Bill.com. This means clients, vendors, automated bill reminders - all of those can be emailed directly to bill.com. There's no need for a "special portal" for these to go through - ANYONE can send them there. And, if you have something that you need to add that is on your desktop, great! Just drag and drop, and it's added. It makes getting the bills a very simple process.
  • The approval process for Bill.com is great. You can set one or multiple approvers, you can customize it for just certain vendors need approval, or just amounts over a certain threshold, with a variety of combinations in between. This is really nice for clients who don't want to approve every bill they send you, but maybe they want to double check bills over $5,000.
  • The variety of email preferences you can set up for Bill.com is amazing. You can set it so anytime you receive something new, you get an email. Or maybe every time there's an approved bill - you get an email. Maybe you only want updates once a week, or on certain days of the week - you can do that too! It's whatever you need to see to be the most efficient, Bill.com will notify you by email however you want them to. It's great because nothing slips through the cracks.
  • Voiding a bill in Bill.com is easy, but unfortunately, the void doesn't sync automatically to QuickBooks Online (unlike bill and bill payments, which do automatically sync). Bill.com is great in always telling you exactly what to do to correct it in your QuickBooks Online software, but it would nice if there weren't extra steps you had to take when this happens.
  • Bill.com only sends the first page of a bill with a check. Typically this isn't a problem, but in some instances, it's necessary for more than 1 page to be sent. It would be nice if Bill.com had a checkbox selection option to print up to a set number of pages (maybe up to 5) for an additional fee. Having the option would be great so I don't have to jump through hoops with other methods to try to get a bill paid, all because I need more than 1 page to go with the check.

What is Bill.com?

Bill.com delivers financial process efficiency to small businesses and mid-sized companies through streamlined accounts payable and accounts receivable management. It leverages artificial intelligence (AI) and machine learning to reduce data entry and human error. Bill.com gets more intelligent as it is used, learning user processes and preferences to provide greater control over every aspect of bill management. The modern user interface is designed to deliver greater efficiency, so users can do more in less time. And with support for all types of workflows, Bill.com scales with a business as it grows.

Bill.com Features

  • Supported: AP and AR Automation

Bill.com Integrations

Bill.com Competitors

Bill.com Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Essentials$39per user/per month
Team$49per user/per month
Corporate$69per user/per month
EnterpriseCustom Pricing

Bill.com Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

What is Bill.com?

Bills.com is a an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

What is Bill.com's best feature?

Reviewers rate Performance highest, with a score of 10.

Who uses Bill.com?

The most common users of Bill.com are from Small Businesses and the Accounting industry.