Bill.com Reviews

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89 Ratings
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Score 8.5 out of 100

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Reviews (1-25 of 42)

Paula Bledsoe | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Document management.
  • Syncs with Quickbooks Desktop and QBO.
  • Sends invoices and allows automatic payments.
  • There is an issue with syncing all the data from a QBO invoice to Bill.com. It does not transfer billable expenses to the Bill.com copy.
  • It does not sync a copy of the bill or invoice to QBO.
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Erin Leonard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Extremely easy to pay your bills, as well as keep our payment history organized and correctly categorized.
  • Easy to set permissions, and manage who does what in the platform.
  • Easy to cancel or edits payments, input new vendors, make adjustments, integrate with QuickBooks, etc.
  • I literally have no complaints about Bill.com.
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Andrew Newman CPA | TrustRadius Reviewer
October 15, 2019

Bill.com is #1

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Easy to enter bills, track bills and research bills that have already been paid.
  • When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
  • Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
  • Sends a copy of the bill with the bill payment.
  • Tracks which bill payment checks have cleared.
  • It makes it easy to reissue a check if necessary.
  • Excellent sync on payables with QBO.
  • Excellent, though texting, support.
  • The new interface is not as easy to navigate as the old. A great feature of Bill.com is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
  • The new interface does not seem to do a good job of OCR recognition of bills.
  • If you use the accounts receivable part of Bill.com, all payments have to be processed through Bill.com or you will land up with thousands of "open invoices" in Bill.com that are paid in your tax software.
  • Problem resolution is not timely.
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Deanna Williamson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • E-payments: easy to use, the vendor submits their direct deposit info directly.
  • QuickBooks Online: works really well with QuickBooks.
  • Approvals: easy way to get expenses approved for payment.
  • Expediting payments: I would like the option to send a payment for receipt within 24 hours.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Integration with ERP.
  • Simple to use for both users and vendors.
  • Easy vendor creation.
  • Approvals are limited. We were unable to create custom approval flows based on the type of expense/department.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Integrate with QuickBooks.
  • Allow you to run payments without seeing full account numbers.
  • Control over what account the deposits show in QuickBooks.
  • Be able to specify a specific payment to run every month but not all invoices for a particular customer.
  • Tie into Connectwise (right now I have to do multiple syncs to get information back and forth between 3 programs).
  • Auto payments with credit cards would be nice.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source

Pros and Cons

  • Email Inbox for Vendor Invoices allows for more streamlined Procure to Pay cycle
  • Excellent Sync with Sage Intacct allows for enhanced reporting capabilities
  • Approvals are well built allowing for strong audit trails
  • Would love to see posting to GL per transaction for Sage Intacct sync, not just daily
  • Better built phone application for accountant users
  • Support can be lacking at times
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David Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Approval workflow is perfect for ensuring everyone who needs to approve a bill does.
  • Syncs with our financial software so that all jobs, accounts, bills, and payments sync (no double entry).
  • The payment process is simple and gives us the ability to mark Paid, Print Check, e-Payment, or Send ACH. We also feel very secure knowing the security measures Bill.com implements.
  • The invoicing portal (inbox) allows us to email all incoming invoices. The system reads much of the data for us, saving time.
  • The only issue we have is that Bill.com does not sync purchase orders from our financial software, so we cannot easily match an invoice (often a progress payment) to the purchase order. We have to use a PO clearing account in our software which simply adds some data entry. If they had this integration, the software would be perfect.
  • The only other feature I would like to see improved is their reporting (though this has greatly improved over the past few months). They have added more filtering and reporting features.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Billing and payments are completely automated, which makes the process very easy and hands-off for users.
  • Setup was very simple. I just created an account and provided my bank details and have never logged in to the platform again.
  • The email notifications letting me know about approved reimbursements are reliable, convenient, and helpful.
  • Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
  • The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
  • I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Scales along with our network
  • QuickBooks integration
  • Easy for our payables to sign up to get paid
  • It's not clear how to get to some features
  • I often have to dig a bit to find certain areas of the website
  • When synchronizing from QuickBooks it carries over everything with it, so it's sometimes hard to find what you're looking for
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Carl Grivakis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bill.com allows me to conveniently track money due to my business from a couple of my own clients, it allows me to review transactions afterward for my own bookkeeping.
  • Bill.com sends out messages and reminders when payments are coming in, and allows me to plan for follow-ups and reminders to clients that come due or are late in making payments.
  • Bill.com allows me to send invoices directly to my client to be processed, as simple as taking a picture and uploading it.
  • There is no channel of communication to the client through the app, I can only take notes on individual invoices, or 'resend' the invoice to the client as a reminder.
  • I've been signed up with Bill.com to collect payment from one vendor, and another had found me on there as well, but I can't easily find a way to use it for more of my own invoicing to other/all clients.
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JaCoby Marston, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Eliminates the need for an accounts person.
  • The ability to have multiple signers on the checks. Multiple people can be required to approve the check before it can be paid.
  • Access Bill.com anywhere. They even have a good app to use.
  • A better understanding of the pricing model would be nice.
  • I wish it integrated better with QuickBooks. Bill.com tries to integrate but it struggles to do a good job.
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Alicia Gates, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bill.com allows anyone who has the dedicated bill.com email address for the company to send bills directly to Bill.com. This means clients, vendors, automated bill reminders - all of those can be emailed directly to bill.com. There's no need for a "special portal" for these to go through - ANYONE can send them there. And, if you have something that you need to add that is on your desktop, great! Just drag and drop, and it's added. It makes getting the bills a very simple process.
  • The approval process for Bill.com is great. You can set one or multiple approvers, you can customize it for just certain vendors need approval, or just amounts over a certain threshold, with a variety of combinations in between. This is really nice for clients who don't want to approve every bill they send you, but maybe they want to double check bills over $5,000.
  • The variety of email preferences you can set up for Bill.com is amazing. You can set it so anytime you receive something new, you get an email. Or maybe every time there's an approved bill - you get an email. Maybe you only want updates once a week, or on certain days of the week - you can do that too! It's whatever you need to see to be the most efficient, Bill.com will notify you by email however you want them to. It's great because nothing slips through the cracks.
  • Voiding a bill in Bill.com is easy, but unfortunately, the void doesn't sync automatically to QuickBooks Online (unlike bill and bill payments, which do automatically sync). Bill.com is great in always telling you exactly what to do to correct it in your QuickBooks Online software, but it would nice if there weren't extra steps you had to take when this happens.
  • Bill.com only sends the first page of a bill with a check. Typically this isn't a problem, but in some instances, it's necessary for more than 1 page to be sent. It would be nice if Bill.com had a checkbox selection option to print up to a set number of pages (maybe up to 5) for an additional fee. Having the option would be great so I don't have to jump through hoops with other methods to try to get a bill paid, all because I need more than 1 page to go with the check.
Read Alicia Gates, CPA's full review
Joshua Duke | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Detailed invoices.
  • Followup emails for past due invoices.
  • Dashboard for all outstanding and paid invoices.
  • Better notification of when a bill was paid.
  • Notification if email invoice was not received by customer.
  • Wants too much information to setup an account in the system.
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Tina Gregory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Seamless integration with major accounting systems and applications and intelligent, built-in workflow. This reduces duplication of work, skipped approval steps and delay in payment processing.
  • Bill.com enables single repository storage for vendor invoice submission, unlimited storage for documents and good reporting capability. This assists with audit and control review.
  • Bill.com provides live chat and call back capability from a knowledgeable customer service team. This is critically important, since accounting system synchronization is a complex matter and occasionally sync errors require some guidance to clear.
  • Bill.com integrates well with 1099 preparation applications, which is critical at year end and saves data entry time when preparing these required forms.
  • The credit memo processing features in Bill.com could be built-out more fully.
  • Additional report customization would be helpful.
  • Batch-processing transaction capability could be developed.
Read Tina Gregory's full review
Bill Aiton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Accounts Payable Imaging and Routing - No more file cabinets, not more chasing down invoices lost in mail boxes, no more delay in getting payments approved.
  • No Software or Hardware - since Bill.com is completely cloud based, it is inexpensive to get started and convenient.
  • Fees are Transaction Based - at this time, checks cost $1.49 and ACH payments are $.49 each. Monthly fees are between $50 and $200. Depending on volume, total costs can be much lower than traditional software systems.
  • Eliminates paper checks and file cabinet storage of AP vouchers.
  • Cloud is a strength and a weakness - some customers prefer a personal on-site training resource.
  • Integration to other systems can be limited - for instance, some AP systems integrate to Fixed Assets for automatic set up of new assets.
  • When integrating back to GL systems, 1099 and other information can be difficult to map.
  • Based on volume, the low per transaction fees can total more than on site software systems. But for low volume firms, cost is very nominal.
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Cindy B. Halpern-Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Sync with Quickbooks eliminates double entry.
  • Invoices themselves are linked in system.
  • Can pay from anywhere.
  • The screen is a little hard to navigate since there are many options on how to enter an invoice. I would prefer seeing a menu driven system sort of like QuickBooks that would be easier for my clients.
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Dorothy Boyle | TrustRadius Reviewer
April 04, 2015

Bill.com

Score 8 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is fairly easy to use and syncs very well with QuickBooks.
  • Customer support is very helpful.
  • It also provides a trail of what your client has paid and when. It helps with avoiding double payments.
  • When information is inadvertently deleted, there is no notification.
  • If there is no name on a check, it can still be issued.
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Barvie Koplow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Approval chains - lightens up the need for manual email follow-up and assures a documented time-stamped record of invoice approval.
  • Syncs with QuickBooks - easy on data entry, user friendly.
  • Customer support - By far, Bill.com has the best support team, staffed with knowledgeable consultants eager to solve any issues. Their chat feature is awesome.
  • Easy to upload images, multiple methods.
  • I'd like to see memorized approval chain templates, not necessarily what was last set for the vendor.
  • Quicker e-payments without having to pay extra money for an "overnight" transaction. Sometimes when processing payments on a Friday - our ePayments do not get scheduled to process/deposit until the following Thursday.
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Janelle Thunhorst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Bill.com lets us email bills directly to Bill.com, this feature saves us lots of time because we don't have to sort through tons of e-mails to find our clients accounts payable items.
  • The digital copies it saves are easy to read and find.
  • Easy communication between users and approvers.
  • It would be great if you could [pay] by via credit card in Bill.com.
  • I would like the feature to allow users pay approved bills with limitations.
Read Janelle Thunhorst's full review

About Bill.com

Bill.com is a an online service for small to midsize businesses which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

Bill.com offers four pricing options. The $20 per user, per month Essentials package contains payable OR receivable management with unlimited document storage and workflow approval. The $30 dollar Team plan syncs with accounting software (e.g. Quickbooks) and has some analytic features. The $50 Corporate package supports AR & AP and has more robust Workflow options. Finally the tailor-made Enterprise level syncs with other popular software (e.g. Salesforce) and grants API access to Bill.com.

Bill.com Integrations

Bill.com Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Bill.com Technical Details

Operating Systems: Unspecified
Mobile Application:No