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Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the …
Overview
What is Billtrust?
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
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What is Billtrust?
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
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What is Billtrust?
Billtrust is a provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. As contrasted to Accounts receivable processes that are manual, and largely paper-based, Billtrust offers a digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections.
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Billtrust Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Billtrust are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the ability for users to enter the reason for paying an invoice, which facilitates easy follow-up on discrepancies. This feature not only streamlines communication between customers and businesses but also helps in maintaining accurate records. Additionally, Billtrust provides customers with a secure login portal where they can easily retrieve invoices, eliminating the need for phone calls to resend them. This has significantly reduced customer queries and improved overall efficiency. Furthermore, enrolling customers in the system is a quick and convenient process, taking only about two minutes. This makes it convenient to do while on a phone call with them, saving time for both parties.
The software enables e-processing of invoices and statements, providing customers with the flexibility to pay online without direct contact with the company. Not only does this streamline the payment process, but it also reduces manual effort for staff members by eliminating the need for email or envelope distribution. Customers have expressed their appreciation for the convenience of online access to payment status and past due invoices. Moreover, mass emails and mail for invoices and statements can be sent out easily using Billtrust, reducing the burden on staff accountants while ensuring timely delivery.
Billtrust has also been praised for its contribution to significant growth in e-commerce sales and accounts receivables. By automating payments and invoicing processes, it saves time and money for businesses. The software facilitates easy communication with customers and provides an email history for confirming invoice delivery. It has also proven effective in solving unapplied checks and reducing delinquent invoices. With Billtrust, users have experienced improved control over the billing process and simplified pulling missing invoices.
Overall, Billtrust offers a comprehensive solution that addresses various pain points faced by businesses related to invoicing, payment processing, and communication with customers. Its user-friendly interface, automation capabilities, and cost-saving features make it a valuable tool for streamlining billing operations.
Simple and Easy to Use: Many users have praised the platform for its simplicity and ease of use, with several reviewers stating that it is easy to navigate.
Time-Saving Features: Users appreciate the time-saving aspects of BillTrust, such as not having to manually post deposits to accounts and being able to template large amounts of data quickly. Some users also value the elimination of manual tasks like stuffing envelopes and filtering invoices by due date.
User-Friendly Nature: The user-friendly nature of BillTrust is highly valued by users, with multiple reviewers mentioning that it has a relatively error-free platform and helpful customer service. Users also appreciate the ability to access invoices quickly in groups and see all invoices on an account.
Difficulty Finding Correct Department: Several users have expressed frustration with the difficulty of finding the correct department for assistance. They have mentioned that this issue has caused delays in getting the help they need and has resulted in a lack of communication.
Projects Take a Long Time to Complete: Many reviewers have stated that projects on Billtrust take a long time to complete. This delay has been attributed to a lack of communication and coordination, which has negatively impacted user experience.
Inability to Search More Fields and Download Documents from Main Menu: Some users have mentioned their desire for upgrades on Billtrust that would allow them to search for more fields and download documents directly from the main menu. The absence of these features is seen as an inconvenience by these users.
When using Billtrust, users commonly recommend the following:
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Consider future plans and industry needs: Users suggest considering the company's future plans and how Billtrust can help stay up to date with industry requirements.
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Utilize companion products: Users recommend taking a look at the companion products offered by Billtrust, as they can enhance the overall billing process.
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Work closely with a representative: Users advise working closely with a representative from Billtrust for a streamlined billing process. Collaboration and support from the company are crucial for successful implementation and ongoing usage.
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Reviews
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February 08, 2020
Billtrust - Basic solution good for any invoice-based business
Billtrust was implemented as a holistic solution to provide online bill receipt and payment solutions to customers nationwide across all our stores. Each branch store had employees that utilized Billtrust as a source of truth for customer balance and invoice payment status. At HQ, employees used Billtrust for reporting and accounting reconciliation purposes. Before that, reconciling customer payments was very manual at each store, and there was no online way for a customer to pay their invoices. Billtrust solved that.
- Implementation - Billtrust was relatively easy to implement, and there were guiding resources that assisted me during the process. Getting every branch spun up was relatively simple.
- Payment Status - Billtrust provided actual payment status for each customer, and having a payment route to the correct bank account by the store was automated. There was no reconciliation needed with that.
- UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
- Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.
- Billtrust decreased our collections balance and helped many customers get out of the red. In turn, that decreased our legal fees and increased our cash on hand.
- Billtrust helped our customers by offering a customer portal where they could log in to see their invoices and pay them. This saved a lot of time for our sales reps, who didn't spend their day helping customers get their invoices and pay.
- Stripe
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
November 20, 2019
Billtrust...you take the good, you take the bad
Billtrust is an invoice and payment management system that has been put in place by two of our larger suppliers. They use this software to provide invoices, provide statements, track open balances, and collect electronic payments from their customers. Our Shared Services team has been involved with this software for just under a year.
- It allows customers to pull past / missed invoices for review and payment.
- It can work well to track open amounts on the account.
- It allows us to pay our invoice online through a p-card, which helps increase our potential rebate with our bank.
- It has a feature that allows you to make notes about the invoice so you can track what actions have taken place.
- Anyone in our organization can create an account for a vendor with Billtrust. The upside.easy to set up. The downside.invoices stop going through the usual channels and only go to this person. Also, if they leave the company, it's tough to gain access to the account to allow central management.
- Invoices showed as open in the software may not be accessible. It doesn't seem like the AR departments scrub the data, so our group has had to manipulate the data manually.
- Invoices do not always automatically move to paid when a payment is made online. We discovered this by making a duplicate payment on a group of invoices.
- We are currently using it to reconcile two large vendor accounts.
- We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
- The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.
In the past, I used Taulia and Covisint as a similar but not identical packages. Both of these software systems had an integration with the customers with whom we were dealing, which would allow purchase orders to flow into the software. Vendors could then generate invoices in the system against the purchase orders, and the customer would pay them via ACH. Taulia also offered dynamic discounting - which would allow discounts for earlier payments. I haven't seen another product precisely like this one.