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Billtrust

Billtrust

Overview

What is Billtrust?

The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.

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Recent Reviews

TrustRadius Insights

Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the …
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Pricing

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What is Billtrust?

The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Billtrust?

Billtrust is a provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. As contrasted to Accounts receivable processes that are manual, and largely paper-based, Billtrust offers a digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections.

Billtrust Video

Moving Finance Forward

Billtrust Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.

HighRadius Autonomous Receivables, BlackLine, and Esker are common alternatives for Billtrust.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Billtrust are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(17)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the ability for users to enter the reason for paying an invoice, which facilitates easy follow-up on discrepancies. This feature not only streamlines communication between customers and businesses but also helps in maintaining accurate records. Additionally, Billtrust provides customers with a secure login portal where they can easily retrieve invoices, eliminating the need for phone calls to resend them. This has significantly reduced customer queries and improved overall efficiency. Furthermore, enrolling customers in the system is a quick and convenient process, taking only about two minutes. This makes it convenient to do while on a phone call with them, saving time for both parties.

The software enables e-processing of invoices and statements, providing customers with the flexibility to pay online without direct contact with the company. Not only does this streamline the payment process, but it also reduces manual effort for staff members by eliminating the need for email or envelope distribution. Customers have expressed their appreciation for the convenience of online access to payment status and past due invoices. Moreover, mass emails and mail for invoices and statements can be sent out easily using Billtrust, reducing the burden on staff accountants while ensuring timely delivery.

Billtrust has also been praised for its contribution to significant growth in e-commerce sales and accounts receivables. By automating payments and invoicing processes, it saves time and money for businesses. The software facilitates easy communication with customers and provides an email history for confirming invoice delivery. It has also proven effective in solving unapplied checks and reducing delinquent invoices. With Billtrust, users have experienced improved control over the billing process and simplified pulling missing invoices.

Overall, Billtrust offers a comprehensive solution that addresses various pain points faced by businesses related to invoicing, payment processing, and communication with customers. Its user-friendly interface, automation capabilities, and cost-saving features make it a valuable tool for streamlining billing operations.

Simple and Easy to Use: Many users have praised the platform for its simplicity and ease of use, with several reviewers stating that it is easy to navigate.

Time-Saving Features: Users appreciate the time-saving aspects of BillTrust, such as not having to manually post deposits to accounts and being able to template large amounts of data quickly. Some users also value the elimination of manual tasks like stuffing envelopes and filtering invoices by due date.

User-Friendly Nature: The user-friendly nature of BillTrust is highly valued by users, with multiple reviewers mentioning that it has a relatively error-free platform and helpful customer service. Users also appreciate the ability to access invoices quickly in groups and see all invoices on an account.

Difficulty Finding Correct Department: Several users have expressed frustration with the difficulty of finding the correct department for assistance. They have mentioned that this issue has caused delays in getting the help they need and has resulted in a lack of communication.

Projects Take a Long Time to Complete: Many reviewers have stated that projects on Billtrust take a long time to complete. This delay has been attributed to a lack of communication and coordination, which has negatively impacted user experience.

Inability to Search More Fields and Download Documents from Main Menu: Some users have mentioned their desire for upgrades on Billtrust that would allow them to search for more fields and download documents directly from the main menu. The absence of these features is seen as an inconvenience by these users.

When using Billtrust, users commonly recommend the following:

  1. Consider future plans and industry needs: Users suggest considering the company's future plans and how Billtrust can help stay up to date with industry requirements.

  2. Utilize companion products: Users recommend taking a look at the companion products offered by Billtrust, as they can enhance the overall billing process.

  3. Work closely with a representative: Users advise working closely with a representative from Billtrust for a streamlined billing process. Collaboration and support from the company are crucial for successful implementation and ongoing usage.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Billtrust has been great. We use it in Credit, and Accounting and our dealers have access to use it for viewing/printing invoices & statements, as well as posting payments on the site.
  • User-friendly.
  • Quick on-boarding for dealers to use.
  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
What I appreciate most is having such a simple and user-friendly portal for our customers to use for finding their invoices and making payments. There are so many portals out there today that there is a lot to keep track of for an AP person. This site is not daunting and even if they only log in once a month or less, they can easily navigate without having to call for help or be frustrated at being confused.
  • Seeing what the customer sees when they are logged in to post a payment. Makes it a lot easier to walk through and get them used to using the portal.
  • It allows us to receive payments from dealers direct from their bank accounts and not have to process as many check payments in the mail.
9
6 people in the Credit Department use BillTrust. I believe our Customer Service personnel use it from time to time as well as our Accounting Dept.
  • Delivery of invoices & Statements (email, fax, mail)
  • Online bill payment for customers
  • Possibly for online Credit Applications
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments.
Not Sure
I was not part of the decision making process.
  • Don't know
I was not here for the implementation
Easy to submit a case if there is an issue, and they will see it resolved to completion. They have never let an issue fall off unaddressed.
I don't believe we have premium support... I'm not sure what this is.
No
I needed a report from BillTrust recently to tell me which dealer accounts already had the "accept credit card payments" box checked & a report to show which had an email address on file for sending invoices. The reports came back in record time, same day & I was able to incorporate the information into my current worksheet & project & proceed in great time.
Not too busy or elaborate, able to quickly log in & start using right away.
  • Dealer payment portal very easy to navigate even for non-tech savvy payers.
  • Easy to log in as user and view as they see things.
  • Easy to re-send items from within BillTrust
  • Scroll bar drag to right on main screen when there looks to be enough room to fit all columns without needing a scrollbar.
  • If sending invoices to multiple email addresses, the SmartTrak will only track one email (the first email address?) to show if it was opened or not.
  • When in Reporting section, I find this screen to be out-dated and could use a refresh in terms of scrolling (all the way to the bottom for Invoice Extract) or another means of display the reporting options.
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