Billtrust offers user-friendly portal for dealers to post payments
Billtrust has been great. We use it in Credit, and Accounting and our dealers have access to use it for viewing/printing invoices & …
Billtrust
Billtrust
Billtrust
Overview
What is Billtrust?
Billtrust is a payment cycle management solution, offering invoice delivery, multi-channel payment enablement, and payment posting.
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What is Billtrust?
Billtrust is a payment cycle management solution, offering invoice delivery, multi-channel payment enablement, and payment posting.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Billtrust?
Billtrust is designed to make it easier for B2B companies to get paid. The company has offered A/R automation for nearly two decades, with customers spanning 40+ industries and boasting double digit market share in many of the industries they serve.
Billtrust provides automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting. The vendor states that Billtrust pushes automation into new areas like their supplier-driven payments network, automated invoice delivery into A/P portals, and an automated credit application process. Billtrust aims to drive results by helping customers increase electronic adoption of invoices and payments and widening technology bottlenecks.
For more information, visit Billtrust at www.billtrust.com.
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Billtrust Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Billtrust is a payment cycle management solution, offering invoice delivery, multi-channel payment enablement, and payment posting.
Reviewers rate Support Rating highest, with a score of 9.9.
The most common users of Billtrust are from Mid-sized Companies (51-1,000 employees).
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November 10, 2021
Billtrust offers user-friendly portal for dealers to post payments
Billtrust has been great. We use it in Credit, and Accounting and our dealers have access to use it for viewing/printing invoices & statements, as well as posting payments on the site.
- User-friendly.
- Quick on-boarding for dealers to use.
- Search feature of PO or invoice #, etc. when logged in as the dealer.
- When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
- Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
- Seeing what the customer sees when they are logged in to post a payment. Makes it a lot easier to walk through and get them used to using the portal.
- It allows us to receive payments from dealers direct from their bank accounts and not have to process as many check payments in the mail.
9
6 people in the Credit Department use BillTrust. I believe our Customer Service personnel use it from time to time as well as our Accounting Dept.
- Delivery of invoices & Statements (email, fax, mail)
- Online bill payment for customers
- Possibly for online Credit Applications
Not Sure
I was not part of the decision making process.
- Don't know
I don't believe we have premium support... I'm not sure what this is.
No
I needed a report from BillTrust recently to tell me which dealer accounts already had the "accept credit card payments" box checked & a report to show which had an email address on file for sending invoices. The reports came back in record time, same day & I was able to incorporate the information into my current worksheet & project & proceed in great time.
- Dealer payment portal very easy to navigate even for non-tech savvy payers.
- Easy to log in as user and view as they see things.
- Easy to re-send items from within BillTrust
- Scroll bar drag to right on main screen when there looks to be enough room to fit all columns without needing a scrollbar.
- If sending invoices to multiple email addresses, the SmartTrak will only track one email (the first email address?) to show if it was opened or not.
- When in Reporting section, I find this screen to be out-dated and could use a refresh in terms of scrolling (all the way to the bottom for Invoice Extract) or another means of display the reporting options.
February 08, 2020
Billtrust - Basic solution good for any invoice-based business
Billtrust was implemented as a holistic solution to provide online bill receipt and payment solutions to customers nationwide across all our stores. Each branch store had employees that utilized Billtrust as a source of truth for customer balance and invoice payment status. At HQ, employees used Billtrust for reporting and accounting reconciliation purposes. Before that, reconciling customer payments was very manual at each store, and there was no online way for a customer to pay their invoices. Billtrust solved that.
- Implementation - Billtrust was relatively easy to implement, and there were guiding resources that assisted me during the process. Getting every branch spun up was relatively simple.
- Payment Status - Billtrust provided actual payment status for each customer, and having a payment route to the correct bank account by the store was automated. There was no reconciliation needed with that.
- UI - Billtrust could've had a better design and overall user interface. Everything worked, but at times it could be challenging to navigate to the feature you needed to use.
- Internal Dashboard - The internal dashboard was outdated and hard to navigate at times. The data produced by the dashboard was congested and didn't provide the most efficient view for gathering certain customer information.
- Billtrust decreased our collections balance and helped many customers get out of the red. In turn, that decreased our legal fees and increased our cash on hand.
- Billtrust helped our customers by offering a customer portal where they could log in to see their invoices and pay them. This saved a lot of time for our sales reps, who didn't spend their day helping customers get their invoices and pay.
- Stripe
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
February 05, 2020
Billtrust - worth a look if you send more than 100 invoices a day
We use Billtrust for delivery of over 90% of our invoices, with the remainder being delivered directly via EDI. Utilizing Billtrust's marketing capacity we've been able to move a large number of customers from paper to email delivery. Billtrust allows our customers access to a website (eInvoice Connect) with our logo and contact information, where the customer can maintain their own invoice delivery settings, download invoices as PDF or any of several popular accounting packages, and even pay invoices if they choose to link their banking information. Billtrust also offers automation of AP invoices, creating payables in our business system, but we have not yet implemented this service. Without Billtrust we would still be able to email invoices from our business system, but the bulk mailing and faxing they do would be unmanageable.
- Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
- The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
- The on-invoice marketing of eInvoice Connect provides enough information for anyone that obtains an invoice to create an account and change the method of receiving invoices. This hasn't caused a problem that we know of, but the possibility exists.
- They should have a set of alarms - email notifications to a set address when something goes wrong, like if one of our customers signs up for eInvoice Connect, sets their delivery option to online only, but then never logs in.
- Since we've been using Billtrust for 15 years, it's hard to know what the ROI would be were we to convert now.
- However, we would incur a great expense if we were to try going without Billtrust now. We would have the expense of postage, land-lines for faxing, and extra server capacity for mass emails, especially at month-end when we send statements.
November 20, 2019
Billtrust...you take the good, you take the bad
Billtrust is an invoice and payment management system that has been put in place by two of our larger suppliers. They use this software to provide invoices, provide statements, track open balances, and collect electronic payments from their customers. Our Shared Services team has been involved with this software for just under a year.
- It allows customers to pull past / missed invoices for review and payment.
- It can work well to track open amounts on the account.
- It allows us to pay our invoice online through a p-card, which helps increase our potential rebate with our bank.
- It has a feature that allows you to make notes about the invoice so you can track what actions have taken place.
- Anyone in our organization can create an account for a vendor with Billtrust. The upside.easy to set up. The downside.invoices stop going through the usual channels and only go to this person. Also, if they leave the company, it's tough to gain access to the account to allow central management.
- Invoices showed as open in the software may not be accessible. It doesn't seem like the AR departments scrub the data, so our group has had to manipulate the data manually.
- Invoices do not always automatically move to paid when a payment is made online. We discovered this by making a duplicate payment on a group of invoices.
- We are currently using it to reconcile two large vendor accounts.
- We have been making electronic payments through our p-card for the past several months - allowing us to earn rebates of 1.17 - 1.25% on the payments made.
- The downside is. The data isn't that clean, and we have spent hours and hours trying to get to the real number we owe to these vendors.
In the past, I used Taulia and Covisint as a similar but not identical packages. Both of these software systems had an integration with the customers with whom we were dealing, which would allow purchase orders to flow into the software. Vendors could then generate invoices in the system against the purchase orders, and the customer would pay them via ACH. Taulia also offered dynamic discounting - which would allow discounts for earlier payments. I haven't seen another product precisely like this one.