Birdeye

Birdeye has been a great addition to us. Because we manage a large number of clients, it can be very time-consuming to go through and respond to each individual review. Birdeye gives us the option to have automated responses set up for different reviews which save a lot of time. We had a few hurdles in the beginning with the set up process and mapping the pages, but the support team was very responsive and easy to work with.

We had a lot of back and forth throughout the set up and mapping process but the team was very responsive and helpful.

I use it for day-to-day communication with clients who do not utilize email or telephones very frequently. It is excellent for soliciting urgent responses.

Birdeye is well suited for those looking to give their clients more value. The added features make it easy to recommend over competitors. I think for agencies with some additional quality of life improvements to help streamline adding of bulk clients would be very much appreciated. I think that's where there's room for improvement as some may be turned off by the time investment required.

I ran into some issues with connecting FB pages and getting everything mapped but the support team was very helpful.

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.

Before we even purchased Birdeye their team was incredible to work with. Their implementation team was fantastic and they continue to provide a high level of support throughout the entire relationship.

Birdeye is great if you are representing multiple companies across various platforms. This allows you to respond to reviews in one page opposed to hunt down every single review site for each property every morning!

For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend.

Birdeye is a great tool to create a larger presence online for your business. When a client leaves a stellar review there is no chance of the review disappearing like in google.

Honestly, I wasn't crazy about the service. Asking my clients for reviews always works best, but support at Birdeye cannot differentiate between reviews I got on my own and ones I used it for but instead took credit for it all, in my opinion. I found I couldn't differentiate between other SEO services and what Birdeye did. It was really frustrating for me that Birdeye did not seem to even understand its own strengths and weaknesses, in my opinion. I believe if Birdeye would have honored my request and let me have a female account manager, either the one I was already working with or a different female when I requested it, I could have had a better experience and this would be a different review. She was really diligent and great to work with I found. However, I believe she was bumped out by a male I did not mesh with and who was not as diligent. In my view, as a woman, I found a few of the males extremely difficult to work with, including not taking me seriously, talking down to me, were not always honest, and frankly treated me as if I was low IQ. In my opinion, I don't understand why Birdeye would not let me work with a woman.

Birdeye is great for setting up automated programs. It works really well for generating reviews without requiring much effort by us or our clients after it's initially set up. It is also well-suited for quickly making any changes on the fly to the campaigns. It's not as well-situated to send personalized messages to their patients.

Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry.

I can't think of any business that couldn't benefit from Birdeye. Most everyone looks at a company's Google reviews before trying them out. Reviews definitely can influence a person's decision to go to your place of business or not. We send out our Birdeye review link to our patients right after their appointment. We even have a QR code with the link for them to review us. We want to strengthen our credibility and reputation in this highly competitive market and we do that by changing the way people experience dental care and by using Birdeye technology to keep us ahead of the curve. The Birdeye referral product wasn't as successful for us as we had hoped, but it may have just been that our patients weren't motivated by our $25 refer a friend program.

We've always had a great experience with all their services

Birdeye is able to keep track of reviews very well but it is harder to get survey responses. These responses are more detailed than a simple Google review but they are not easy to access and it makes it hard to find the results. Once you know where to go it's not a problem. It does not give any notification of completed surveys.

It is suited for any business looking to grow reviews online and has a marketing team. For someone with minimal time, this platform is not for you.

Birdeye is well suited for review monitoring for multiple locations at a time. Their dashboard allows a user to easily view multiple reviews on any platform for one or more communities with many filters to help you view exactly what you need to see. Custom templates allow for the user to quickly respond to reviews along with one of my favorite features, "auto-reply", which allows you to set up auto-reply rules for specific scenarios.

The updates have made Birdeye even more user friendly. It's simple to use and I love the fact that I can have it on my phone as a remote employee.

It's great for people to reach out before and after office hours to get a response back in minutes. Great for scheduling/rescheduling, answering a simple question or for a patient who is running late to their appointment. It has become a great tool to help out our front staff team in office!

Birdeye seems to be at the same level as their competitors and we have recently just switched to Birdeye. However, they seem to have more potential to grow and are more user-friendly.

Birdeye is well suited for simple uses, but more complex situations require a bit more work. For example, the organization of chat inboxes can be a bit messy, but if you're not juggling so many messages, it's pretty easy. The ability for internal communication is lacking, but I know that they're in the process of rolling it out.

It makes managing social media reviews extremely simple. The only functionality I wish I had was detailed reports of reviews over time.

Retail yes, Construction trade yes, medical yes. Probably not for faith based organizations such as churches.

Birdeye provides the all-in-one reputation management experience. Their customer service is superb and reliable, thank you Birdeye!

I definitely feel that Birdeye is great for boosting Google reviews. I also feel that if you're not using a messaging app, you should look into theirs. We don't feel Yelp is a good suggestion, as we aren't fans of that site.

9 out of 10 because I didn't get my answer fast enough, however, 9 because the follow-up the next day was suburb!