BirdEye Reviews

We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!

We use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business.

We use BirdEye to manage all our client reviews. They generate a request for reviews and make sure they are organized properly.

We are an HVAC company and here in Florida, there is a great deal of competition which means reviews are extremely important. Because it's difficult to get field service technicians to ask for reviews consistently, the Birdeye approach is very important. The busier these guys are, the less likely they are to remember to ask for a review, so having Birdeye handle it makes it much easier on the techs while getting us what we need. In addition, having to remember passwords and dealing with how many different websites equals difficulty monitoring reviews. If a review is less than 5 stars, I want to be able to address it right away. Birdeye brings all of it together in one convenient location and even alerts me to new reviews. We've only just recently signed up with Birdeye but we already see a difference.

I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come.

Without BirdEye we rarely collected any reviews at all, even the reviews that were collected were mediocre at best. BirdEye was able to take my reviews that were in the dumps from a 2.5 star rating to a 4.9 star rating with over 200 collected reviews on Google! It was so easy to get started with BirdEye, the setup was minimal and now we a have a review faucet which brings in multiple reviews a week over all of the different review platforms!

Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.

We use BirdEye for reviews from our patients on Google and Facebook. We were having issues finding a simple way for our patients to leave a review and this has completely solved that problem! The process is made so easy for them which has gained us so many reviews!

We use BirdEye to solicit reviews from our customers.

BirdEye in our company is used through the whole company. We are a property management company and use it to get feedback from our tenants on apartment rentals and maintenance issues. It is very helpful in playing a role which lets us better understand our customers' needs.

BirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers.

We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.

BirdEye is changing the game with reputation management. By providing business owners the ability to overcome issues, acquire positive reviews, and work more effectively with their clients and customers, BirdEye is making both businesses and customers better.

Currently I have clients I have enrolled in BirdEye and I work with clients that have enrolled in BirdEye. It's always a pleasure to show my clients such immediate results in gathering reviews and getting more SEM traffic due to high ratings.

BirdEye helps our company boost our reviews on the internet.

Our dental office has been using BirdEye for about 3 months now and we have been very happy to read the reviews by our patients, and when possible make suggested adjustments to improve our services.

The whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back.

I own an Advertising Agency and I recommend Birdeye to call my clients. The platform is the easiest I've seen in the industry. Simple and easy for my clients to use as well. Their support team is also the very best. Knowledgeable on every level, responds immediately and they even follow up with a phone call. They don't close a case until they get permission to do so. We use it across my whole organization.
Problems it solves:

The Ability to handle ALL reviews on one platform.
Allows SMS Text Message for review request
Allows you to share reviews on other social media and some are automatically shared
Allows you to choose where you'd like to send customers to get a review
It can be automated through API
Allows us to keep reviews up to date
Allows us to stay ahead of the competition by having the most reviews that are current
From start to finish, I've had NO issues with Birdeye - Top Notch Sales Reps, Management, Customer Service - It can't get any better

Our organization has utilized Birdeye in several ways. Initially it was utilized to solicit and track quotes from patients and family members. The quotes are now linked to our website and serve as a marketing tool for those researching our organization. In addition, it's served as an important tracking tool by alerting us to testimonials that have been left on sites that are not monitored as frequently. This allows us to respond in a timely manner.

We are a dental office with over 3000 patients. We use BirdEye to encourage our patients to leave reviews and be able to handle complaints quickly and efficiently. BirdEye integrates with our practice management software so it takes very little effort on our part.

We use BirdEye to solicit ratings and reviews from our members.

Birdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring.

At the Gabel Hair Restoration Center, our patients spend many hours in the operating room undergoing their hair transplant, and often times, asking the patient to write about the experience is something that gets forgotten. BirdEye makes it easy as sending an email or text directly to our patients to ask for that review just a few days after the procedure, so they are still excited about their experience. In addition, being able to respond to their review or feedback directly on the Birdeye interface makes it very convenient and easy to remember too.

As marketing director for a branch of Academy Mortgage, I use BirdEye to collect reviews and feedback for our branch location as well as the individual loan officers across Facebook, Google, Yelp and Zillow. We are the only branch of the company (there are over 300) that uses BirdEye. BirdEye is part of the reason why we have so many more online reviews than the other branches. It addresses the problem of creating an easy and systematic way to collect feedback from everyone of our clients and referral partners; whether good or bad.

I absolutely love the BirdEye platform as well as their team. It's incredibly useful, and it's hugely important that they focus on development of the platform. They are always taking feedback and implementing improvements and developing new features. There have been several suggestions I've made implemented by their team in the last year, they're just a fantastic partner overall. There is room for growth in regards to insight analysis, I've used some platforms with natural language processors that seemed a bit more sophisticated or maybe it was the tool to dig into this data? Either way, we still get exactly what we need and are able to use BirdEye to get an overview of all our customer feedback across all sources and it lets us identify areas of improvement. The service/ticketing process is huge for us as well, we're able to track our follow up, our CEO can easily see that any complaints are being addressed with the customer, as well as with our team. And it helps us make sure we're consistently keeping up with this feedback and nothing slips through the cracks. 10/10 would recommend BirdEye to any company looking to get a better handle on their customer feedback.