BirdEye Reviews

We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.

BirdEye is changing the game with reputation management. By providing business owners the ability to overcome issues, acquire positive reviews, and work more effectively with their clients and customers, BirdEye is making both businesses and customers better.

Currently I have clients I have enrolled in BirdEye and I work with clients that have enrolled in BirdEye. It's always a pleasure to show my clients such immediate results in gathering reviews and getting more SEM traffic due to high ratings.

I own an Advertising Agency and I recommend Birdeye to call my clients. The platform is the easiest I've seen in the industry. Simple and easy for my clients to use as well. Their support team is also the very best. Knowledgeable on every level, responds immediately and they even follow up with a phone call. They don't close a case until they get permission to do so. We use it across my whole organization.
Problems it solves:

The Ability to handle ALL reviews on one platform.
Allows SMS Text Message for review request
Allows you to share reviews on other social media and some are automatically shared
Allows you to choose where you'd like to send customers to get a review
It can be automated through API
Allows us to keep reviews up to date
Allows us to stay ahead of the competition by having the most reviews that are current
From start to finish, I've had NO issues with Birdeye - Top Notch Sales Reps, Management, Customer Service - It can't get any better

Our organization has utilized Birdeye in several ways. Initially it was utilized to solicit and track quotes from patients and family members. The quotes are now linked to our website and serve as a marketing tool for those researching our organization. In addition, it's served as an important tracking tool by alerting us to testimonials that have been left on sites that are not monitored as frequently. This allows us to respond in a timely manner.

We are a dental office with over 3000 patients. We use BirdEye to encourage our patients to leave reviews and be able to handle complaints quickly and efficiently. BirdEye integrates with our practice management software so it takes very little effort on our part.

We use BirdEye to solicit ratings and reviews from our members.

Birdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring.

At the Gabel Hair Restoration Center, our patients spend many hours in the operating room undergoing their hair transplant, and often times, asking the patient to write about the experience is something that gets forgotten. BirdEye makes it easy as sending an email or text directly to our patients to ask for that review just a few days after the procedure, so they are still excited about their experience. In addition, being able to respond to their review or feedback directly on the Birdeye interface makes it very convenient and easy to remember too.

As marketing director for a branch of Academy Mortgage, I use BirdEye to collect reviews and feedback for our branch location as well as the individual loan officers across Facebook, Google, Yelp and Zillow. We are the only branch of the company (there are over 300) that uses BirdEye. BirdEye is part of the reason why we have so many more online reviews than the other branches. It addresses the problem of creating an easy and systematic way to collect feedback from everyone of our clients and referral partners; whether good or bad.

I absolutely love the BirdEye platform as well as their team. It's incredibly useful, and it's hugely important that they focus on development of the platform. They are always taking feedback and implementing improvements and developing new features. There have been several suggestions I've made implemented by their team in the last year, they're just a fantastic partner overall. There is room for growth in regards to insight analysis, I've used some platforms with natural language processors that seemed a bit more sophisticated or maybe it was the tool to dig into this data? Either way, we still get exactly what we need and are able to use BirdEye to get an overview of all our customer feedback across all sources and it lets us identify areas of improvement. The service/ticketing process is huge for us as well, we're able to track our follow up, our CEO can easily see that any complaints are being addressed with the customer, as well as with our team. And it helps us make sure we're consistently keeping up with this feedback and nothing slips through the cracks. 10/10 would recommend BirdEye to any company looking to get a better handle on their customer feedback.