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We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues.
- It is simple to use. The features are straight forward and do what they promise; improve and maintain your review rating and volume, while also managing the customer experience.
- Reporting is a strength. Birdeye makes pulling relevant data and visuals for my executive team a snap. They can easily see what they are paying for.
- Client support is top notch. One day or one year later, their support team is always communicating to ensure you have the best experience. It saves me time and improves performance.
- Birdeye is always innovating. I am amazed at the amount of useful products and features that Birdeye continues to add. There are a few features that are not very useful, but we benefit from the majority of the features.
- Scalable. There are currently no caps on the amount of users that can be added at no additional cost to the organization and you can add a single location to thousands.
- The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
- Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
- Birdeye could have more built-in features to create digital content from the reviews.
- Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
December 16, 2020
We use Birdeye primarily for brand reputation management and curation of online reviews. We use it across our entire organization and have built it into our front-line staff's workflows when assisting our members. It has significantly impacted our online brand presence, since prior to working with Birdeye we had virtually no online reviews out there.
- Their support is excellent. Always fast and efficient.
- Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
- Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
- There really are no cons in terms of functionality.
- It can be a bit pricey depending on your industry and how many locations you have.
December 15, 2020
We currently use Birdeye internally and externally for all of our reputation management client base.
- Ease of use/CX
- The wealth of data you can pull
- Insights
- Functionality with platform APIs
- Ability to respond natively to platforms aside from Google and Facebook
- Reporting! Please make them look client-ready instead of being so .csv-heavy.
BirdEye has a "chat" button on my website that allows potential clients to text me regarding legal issues they are experiencing. It also provides a rating service that is texted to clients after legal services have been provided asking them to rate how we did bases on a 5-star system.
- The rating process is very easy and quick for clients to use.
- It being quick and easy results in clients actually rating my services.
- None that affect me. However I know that my web manager had issues with the chat button being buggy on the website.
Birdeye is currently being used for both of our companies Revise Energy and DiPietro Heating and Cooling. It is helping us gather all of the reviews we receive on all channels and respond to them quickly and efficiently. It also has helped prevent negative reviews from being published and allows us to address issues with customers privately versus publicly.
- Displays reviews from all companies in one place
- Easy to switch between company views (if you have several locations, etc.)
- Gives customers the chance to message us directly with issues vs leaving 1 star reviews
- Easier time uploading contacts when sending out a review blast
- Options to send out text/emails to customers that aren't review related (such as taking advantage of other opportunities within the company)
January 02, 2020
Maintaining a strong reputation is critical to success in our business. Customers have a choice to make between us and our competitors. Providing prospective customers with a strong reputation established by existing and former customers is vital to them selecting X-tra Storage. Birdeye provides the service easily and affordably for us to maintain our strong reputation.
- Easy to onboard from a competitive service.
- Excellent support when needed. Easy to integrate into our property management software.
- Honestly, I cannot provide a constructive criticism.
December 31, 2019
BirdEye is being used by our field staff. After a service call is completed the software is used to request online reviews and gain feedback into what customers think of our service.
- Encourage customers to write reviews
- Allows us to monitor review activity by associate and also how they associate is performing in the field
- Reports
Birdeye is being used to help gain more reviews from customers. We use its live chat on our website and customers enjoy that option. My front desk employees maintain the system and it works and runs perfectly.
- Obtaining customer feedback.
- Customer service.
- Review requests option don’t show up sometimes.
December 30, 2019
BirdEye customer service has been dependable, accessible and has worked hard to get us solutions we need. We have been very happy with the effects of the BirdEye implementation. We use this system to help us provide the best patient service we can. It gives us insights into patient needs and wants. We find it to be the most cost-effective reputation management tool on the market.
- Customer service.
- Implementation.
- A local rep to have a face to face conversation with at times would be helpful.
- Ability to adjust review template more than as is.
July 28, 2019
We use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business.
- They make it easy to capture reviews.
- They have great customer service if you have any questions or concerns.
- Their site shows up high when clients Google my name.
- I suppose it would be useful to be able to send multiple requests for reviews at the same time.
- BirdEye could send reminders to clients if they haven't written a review (after a few days or so).
- All in all, I am happy with their service.
December 30, 2019
We use BirdEye to manage reviews and surveys for our small home building company, as well as our fencing company. We have significantly increased our positive presence for both companies online through BirdEye.
- Review management.
- Easy to use.
- Clearer communication from sales department.
- Allow more than one photo on the BirdEye review site created for each account.
December 30, 2019
Birdeye is being used by our entire organization as a whole. We wanted to give Birdeye a shot because as a new business, we didn't have much exposure online. We wanted to find a way to quickly grow our business while also involving actual clients. Getting our clients involved has helped spread the word about our services.
- BirdEye gets the client involved in our business.
- BirdEye seeks feedback shortly after the client visited our business, while it is still fresh!
- Sometimes the software is a little finnicky (constantly having to reconnnect our Facebook to the BirdEye software)
- I sometimes feel like the UI is a little difficult to navigate.
BirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers.
- Fast Software
- Best Customer Service Satisfaction Software
- Easy to use
- Best Statistical Software regarding Reviews and feedback
- Easy to Manage Social Media Reviews
- Excellent Customer Service
- Manage all the Customer Service in a clean way
- Pricing Field
- Maybe a more variety of ways to leave review
December 30, 2019
BirdEye is being used throughout our entire office. It has increased our patient reviews exponentially.
- They monitor whether or not our review links are going out. If there are problems they call us to resolve them. They have excellent customer service!
- Every representative is very professional and knowledgeable and able to help me quickly.
- I have no suggestions for improvement thus far. This has been the best money spent on assisting with patient reviews.
December 30, 2019
BirdEye is used by our organization to display reviews on our clients' sites. This helps establish our clients as an authority and makes them trustworthy to their clients.
- Review aggregation
- Well documented API
- More descriptive errors when the API bugs out
June 15, 2019
We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!
- Ease of use.
- It runs seamlessly and effectively.
- Not having to solicit (harassing) patients while in the office for their feedback online.
- I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!
We survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.
- Multi-channel surveys
- Automation
- Review generation
- No Messenger integration with popular SMS tools like Front
- Cannot use your business phone numbers
- Expensive
- No integration with marketing stack to segment contacts based on promoter status
- Inability to use NPS scale in disposition check
June 19, 2019
We use BirdEye to manage all our client reviews. They generate a request for reviews and make sure they are organized properly.
- We don't have to go to all of the social media sites to check on our reviews. We can just check with BirdEye.
- They send us an email when a review is posted.
- I have no complaints.
June 15, 2019
We are an HVAC company and here in Florida, there is a great deal of competition which means reviews are extremely important. Because it's difficult to get field service technicians to ask for reviews consistently, the Birdeye approach is very important. The busier these guys are, the less likely they are to remember to ask for a review, so having Birdeye handle it makes it much easier on the techs while getting us what we need. In addition, having to remember passwords and dealing with how many different websites equals difficulty monitoring reviews. If a review is less than 5 stars, I want to be able to address it right away. Birdeye brings all of it together in one convenient location and even alerts me to new reviews. We've only just recently signed up with Birdeye but we already see a difference.
- Asking for reviews: It's done automatically each day and they will ask the customer twice more, waiting 2 days between requests. The repeat increases the likely-hood that the customer will do the review but they don't hound the customer.
- Navigating the software: this software is really easy to learn and they've provided a knowledge base as well as customer contact if you need more help. It's clean, clear and easy to navigate. It brings all your reviews into one easy to locate.
- Customization: Besides integrating with our field management software to request reviews, a link can be placed on the company website and can be completely customized with company colors so it fits the look of the website.
- Being able to go to one website to see and answer all of our reviews really take the hassle out of handling reviews!
- Perhaps because we are new with Birdeye, I don't have any issues with their software. Everything works as it should.
I am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come.
- It’s easy to use format streamlines the patient review process.
- It posts the reviews very quickly.
- BirdEye sends texts to my patients immediately after their appointments.
- I am not aware of any improvements needed at this time.
May 22, 2019
Without BirdEye we rarely collected any reviews at all, even the reviews that were collected were mediocre at best. BirdEye was able to take my reviews that were in the dumps from a 2.5 star rating to a 4.9 star rating with over 200 collected reviews on Google! It was so easy to get started with BirdEye, the setup was minimal and now we a have a review faucet which brings in multiple reviews a week over all of the different review platforms!
- Easy setup.
- BirdEye collects online reviews, it does what it should!
- 0 to Hero in weeks!
- Of course it could be less expensive!
- Domestic tech support...
May 22, 2019
Logistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.
- BirdEye makes it easy for our patients/customers to review is by sending them an email.
- BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review.
- BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews.
- If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better.
June 19, 2019
We use BirdEye for reviews from our patients on Google and Facebook. We were having issues finding a simple way for our patients to leave a review and this has completely solved that problem! The process is made so easy for them which has gained us so many reviews!
- Get LOTS of reviews. Since we started around 2 months ago our Google and Facebook reviews have sky-rocketed.
- Checks our listings. Before BirdEye it was challenge to keep up with all of our listings so they have taken that over for me.
- Makes the initial set up process so simple and not time consuming at all.
- I truly don't have any complaints about BirdEye. So far they have been nothing but great to work with and so easy to use.
We use BirdEye to solicit reviews from our customers.
- Makes the review process effortless.
- Make our online presence relevant.
- Communicate with us regarding changes like upcoming promotions.
- None
BirdEye in our company is used through the whole company. We are a property management company and use it to get feedback from our tenants on apartment rentals and maintenance issues. It is very helpful in playing a role which lets us better understand our customers' needs.
- Customer Interaction
- Helpful Feedback
- Verified Reviews
- Easy To Use
- I don't have any problems with it, I like it exactly how it is.
Birdeye Scorecard Summary
What is Birdeye?
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing, and insights tools.
Founded in 2012, Birdeye is headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab.
Birdeye Video
Birdeye Overview
Birdeye Integrations
We integrate with over 300 apps and CRMs
Birdeye Competitors
Podium, Sprout Social, Sprinklr Modern Engagement (formerly Social + Messaging Suite)
Birdeye Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Standard | $299.00 | per month |
| Professional | $399.00 | per month |
| Premium | Custom Pricing |
Birdeye Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
Birdeye Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries: | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |