Birdeye

The product is decent but not worth all the troubles, as an agency I spent probably over 100 hours trying to fix issues that were never fixed which have harmed our business and our clients, you are only a number to BirdEye they only care about getting money from you and signing a contract that they can illegally auto-renew! Also, beware of the bait and switch they do this best!

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.

Before we even purchased Birdeye their team was incredible to work with. Their implementation team was fantastic and they continue to provide a high level of support throughout the entire relationship.

I would recommend Birdeye for all multi unit brands. Best in class.

Best in class.

It is well suited for companies that get a lot of traffic on their websites at night or on the weekend when full-time staff are not available. This helps give prospective tenants answers when they need them. It is helpful for smaller companies, like us, because we spend a lot of time one on one with our tenants and prospects. We have multiple responsibilities, so to use our time most efficiently, it is more helpful to have an AI source respond to easier questions than having one of us monitor it all day or field phone calls. Fewer and fewer people like talking on the phone these days and they much more comfortable chatting on the web or via text. It might be less appropriate for a place that does not have staff during the day to respond to harder questions. If you only had one or two employees and Birdeye, it might get overwhelming to do all your duties plus respond to Birdeye questions.

Birdeye is a great tool to use to narrow the gap between us and our customers. Sometimes asking for a review in person can be uncomfortable or come off as pushy. Having a third party ask for the review in a way that we can completely customize helps us to get more reviews in a way that is less offputting to the reviewer. If there are any issues, we have an opportunity to rectify them and make it right with the customer. Having the capability to push the positive reviews onto our social media and professional website was the main reason we wanted to work with Birdeye, but the interactions function has proven to be a big reason why we will continue to use Birdeye. The chat function works very well for us to be able to directly interact with customers live while they are on our website. Their contact information is captured and it creates a really seamless contact card for us to use in the future.

Birdeye is suited for many businesses, large and small. It helps us monitor our reputation and gain key insights from our customers' experiences. I would recommend it to our collogues across many fields. It has been hugely helpful for us and our business. You will definitely see benefits from using this service.

In April 2020, the COVID-19 pandemic caused a huge drop in revenue for our personal services business. This coincided with my 1-year re-up for my Birdeye premiums, but for us it was a choice between renewing a software license and paying our employees. I could not afford it at the time, so I asked Birdeye to suspend my account until I could afford to re-subscribe.

Fast forward to April 2021. We were one of the lucky small businesses that could pivot enough to survive, despite some of the most drastic lockdowns and limits on in-person business operations in the country. Our local economy started opening back up, we started seeing an uptick in business, and we decided it was time to restart with Birdeye.

But when we reached out, they informed us that they had MORE THAN DOUBLED their pricing during the pandemic, and we no longer qualified for our prior plan. They have zero sympathy for recovering small businesses whatsoever. Instead, it seems they are looking to profit from the country's collective misery by gouging formerly loyal customers.

Birdeye is a great fit if you are looking to track your online reviews and generate new reviews. It's not as strong as some other platforms when it comes to listing management, but these features have improved over time.

We have found that they have been a welcome addition to our marketing and communication effort and continue to add functionality that helps us to improve in these efforts

Very responsive

Every business should try out Birdeye! I can honestly Birdeye has increased our sales since we have started using them. With each client we provide our link to review their experience to everyone. No one ever has a problem using the link.

The support is top notch. everyone is super friendly and help you navigate the platform when your are a new learner or even send email to follow up. Their support has always been there whenever we want to try something new. Watching videos has helped understand more what Birdeye can offer. Best investment made!

For our business of mortgages this format is great

I haven’t needed it

Birdeye has been an excellent fit for us. They are able to perform their daily data pull without us ever knowing, it's seamless. Our patients have responded favorably and left some wonderful reviews and a few not so good, but few and very far in between. It's easy for them to leave reviews, not complicated at all.

Customer service from implementation to a few follow up questions have always been handled with knowledgeable staff who are very nice.

BIrdeye is a strong product. It works well for someone who is willing to fully automate review requests. The easiest platforms to integrate with are ServiceTitan, Housecall Pros, and QuickBooks. There is an opportunity to build your own templates for review requests and responses. The two-way texting feature gives customers another avenue to contact the company through.

Since FieldEdge is not a true platform, integrating with it can make things a little complicated when trying to control who receives a review request. Also unless a client is able to create a new user with admin access in FieldEdge, it can cause some issues if someone tries to sign in when someone else is already using the account.

If you are using another software system to ask patients for reviews, but aren't seeing the results, MAKE THE SWITCH. Their system is the easiest and fastest FOR THE CUSTOMER, which results in more reviews.

Birdeye is of a great use for businesses spread across multiple locations and operating at different level. It might not be suitable for small businesses.

If you do not have someone available immediately to answer a question a contact may be lost.

Birdeye is well suited in an industry where word matters. Many businesses carry their pride in not needing to advertise as the word of mouth is much more trustworthy.

Always a call away

I would highy recommend Birdeye to any company or industry that is actively searching to incorporate a proactive brand reputation management strategy for their organization.

Support is excellent. Fast, efficient, knowledgeable. If there's an issue that is more in depth, your ticket will be escalated and addressed quickly.

As I've not used other platforms much, I'm inclined to think Birdeye does what it does well and better than most. Bringing Birdeye to a client immediately sets them at ease for the tasks at hand.

Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.

BirdEye is designed to get clients to rate your services. I have had the most success in having a client rate my services on the day my legal services have concluded. Having the service be sent by text message to my client is the most effective way to get a response. I have (on my own, without BirdEye) tried emails in the past which were ineffective. Test messaging works best.

If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot.

Every question was answered quickly

I believe I have already expounded on this.

It is good at any organization that is looking for a way to manage and increase online reviews and monitor performance of associates in the field.

My entire experience with BirdEye has been professional. I’m very happy with their service and I have zero complaints.

BirdEye is terrific for sharing patient comments to a website and social media!