TrustRadius
https://media.trustradius.com/product-logos/K8/fh/JLSL3NM23GDG.PNGBirdEyeBest Reputation Management product ever! Do not hesitate to try Birdeye!2019-06-15T17:19:11.984ZWe use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!,Ease of use.
It runs seamlessly and effectively.
Not having to solicit (harassing) patients while in the office for their feedback online.,I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!,10,,More positive reviews.
Our google rating went to a 5 in the first 2 weeks!
It has brought in so many new patients due to so many wonderful reviews.,,Curve Hero,No,10,Yes,When we had the issue with the integration of our software BirdEye went over and above to get it resolved quickly.,All of them, nothing is difficult,None,10Lynette WilliamsEvery business needs Birdeye2018-12-04T16:03:22.300ZWe survey every single customer through Birdeye, whether they make a big ticket purchase, replacement parts, apparel, or have their equipment serviced or repaired.,Multi-channel surveys
Automation
Review generation,No Messenger integration with popular SMS tools like Front
Cannot use your business phone numbers
Expensive
No integration with marketing stack to segment contacts based on promoter status
Inability to use NPS scale in disposition check,8,1,Positive social proof
Quantity of online reviews
Raised overall review average,Podium,Segment, Hull, dotMailerTim BermanHelping us to attract new clients for years!2019-07-28T17:43:20.071ZWe use BirdEye for our whole organization. Each time we sell a home, we send our clients a link to write a review about their experience. BirdEye gives prospective clients a window into the experiences of past clients. It gives me instant credibility as a salesperson, which has led to new business.,They make it easy to capture reviews.
They have great customer service if you have any questions or concerns.
Their site shows up high when clients Google my name.,I suppose it would be useful to be able to send multiple requests for reviews at the same time.
BirdEye could send reminders to clients if they haven't written a review (after a few days or so).
All in all, I am happy with their service.,10,4,Clients are more easily sold on our service after they have seen reviews.
Clients are more apt to contact us directly online when they see reviews.
Not only buyers, but also sellers are online, so it's a win-win.,,DocuSign, Dropbox, Google DriveAaron NovelloBirdEye helped us hit the Bullseye!2019-06-19T13:38:14.840ZWe use BirdEye to manage all our client reviews. They generate a request for reviews and make sure they are organized properly.,We don't have to go to all of the social media sites to check on our reviews. We can just check with BirdEye.
They send us an email when a review is posted.,I have no complaints.,10,4,We are receiving more patients from our reviews.Melanie PhillipsFinally, an easy, no-hassle way to deal with reviews2019-06-15T15:56:36.894ZWe are an HVAC company and here in Florida, there is a great deal of competition which means reviews are extremely important. Because it's difficult to get field service technicians to ask for reviews consistently, the Birdeye approach is very important. The busier these guys are, the less likely they are to remember to ask for a review, so having Birdeye handle it makes it much easier on the techs while getting us what we need. In addition, having to remember passwords and dealing with how many different websites equals difficulty monitoring reviews. If a review is less than 5 stars, I want to be able to address it right away. Birdeye brings all of it together in one convenient location and even alerts me to new reviews. We've only just recently signed up with Birdeye but we already see a difference.,Asking for reviews: It's done automatically each day and they will ask the customer twice more, waiting 2 days between requests. The repeat increases the likely-hood that the customer will do the review but they don't hound the customer.
Navigating the software: this software is really easy to learn and they've provided a knowledge base as well as customer contact if you need more help. It's clean, clear and easy to navigate. It brings all your reviews into one easy to locate.
Customization: Besides integrating with our field management software to request reviews, a link can be placed on the company website and can be completely customized with company colors so it fits the look of the website.
Being able to go to one website to see and answer all of our reviews really take the hassle out of handling reviews!,Perhaps because we are new with Birdeye, I don't have any issues with their software. Everything works as it should.,10,10,In this industry, positive reviews bring in new customers, it's just that simple. BirdEye goes out and requests the reviews and gathers them for us. This gets us more reviews and saves us time which saves us money.,,ServiceTitan, QuickBooks ProRonnie GerardGreat Product! Great Service!2019-06-14T12:00:18.521ZI am a single dentist practice, and as owner and sole decision maker, I hired BirdEye to help generate online Google reviews. Now into my second year with BirdEye, I am convinced of its effectiveness and power to generate new patients for my practice. I feel that it is worth the investment and plan on continuing our partnership for years to come.,It’s easy to use format streamlines the patient review process.
It posts the reviews very quickly.
BirdEye sends texts to my patients immediately after their appointments.,I am not aware of any improvements needed at this time.,10,2,I think it has generated more patients.
New patients tell me they were impressed with the online reviews.
Very positive ROI.,Todd BlevinsBirdeye changed my online reputation!2019-05-22T15:57:35.878ZWithout BirdEye we rarely collected any reviews at all, even the reviews that were collected were mediocre at best. BirdEye was able to take my reviews that were in the dumps from a 2.5 star rating to a 4.9 star rating with over 200 collected reviews on Google! It was so easy to get started with BirdEye, the setup was minimal and now we a have a review faucet which brings in multiple reviews a week over all of the different review platforms!,Easy setup.
BirdEye collects online reviews, it does what it should!
0 to Hero in weeks!,Of course it could be less expensive!
Domestic tech support...,10,1,BirdEye has taken us from a 2.5 rating to a 4.9!
Easy website to manage all of your online reviews!,Demandforce,Demandforce, iDentalSoft, CS PracticeWorks Software, VixWin Platinum, GoDaddyJeremy MedinacOver 300 5-Star Reviews in Two Years!!2019-05-22T13:56:20.338ZLogistically, once a new parent/customer checks out for their child's doctor's appointment, the front desk team member explains that she will be emailing the parent a "BirdEye Review," and if the parent was happy with the service we provided, it would be wonderful if he/she could complete the review.,BirdEye makes it easy for our patients/customers to review is by sending them an email.
BirdEye sends the administrator a copy of the newly posted review so I can copy and text it immediately to our team members so we can cheer on each other for our great review.
BirdEye makes it easy for our front desk team members to ask for and receive patient/customer reviews.,If we do receive a bad review, I would like the ability to respond to that review (maybe there already is) so I can try to rectify, but at least address what we could have done better.,10,6,We have been open for a little over 2 years. In those 2 years, we have more than 330 5-star reviews.
No pediatric practice in the area has more than 30 reviews.
We advertise at Baby Fairs as well as introduce ourselves at OB/GYN offices. Nothing can speak more highly of us than the amount and the positivity of these reviews.
We are the fastest growing practice I personally have ever heard of.,Erika SolomonBirdEye is a MUST if you want to boost reviews/online presence!2019-06-19T15:54:48.085ZWe use BirdEye for reviews from our patients on Google and Facebook. We were having issues finding a simple way for our patients to leave a review and this has completely solved that problem! The process is made so easy for them which has gained us so many reviews!,Get LOTS of reviews. Since we started around 2 months ago our Google and Facebook reviews have sky-rocketed.
Checks our listings. Before BirdEye it was challenge to keep up with all of our listings so they have taken that over for me.
Makes the initial set up process so simple and not time consuming at all.,I truly don't have any complaints about BirdEye. So far they have been nothing but great to work with and so easy to use.,10,1,Since starting with BirdEye we have definitely noticed an increase in new patients coming from Google.
We have also had a lot more interaction on Facebook.,Madison JunckEnhancing our online presence!2019-05-22T14:02:39.666ZWe use BirdEye to solicit reviews from our customers.,Makes the review process effortless.
Make our online presence relevant.
Communicate with us regarding changes like upcoming promotions.,None,10,1,We now have over 1500 online reviews.Heidi MorrisonHighly Recommend BirdEye2019-05-21T19:07:17.856ZBirdEye in our company is used through the whole company. We are a property management company and use it to get feedback from our tenants on apartment rentals and maintenance issues. It is very helpful in playing a role which lets us better understand our customers' needs.,Customer Interaction
Helpful Feedback
Verified Reviews
Easy To Use,I don't have any problems with it, I like it exactly how it is.,10,,Overall, Birdeye has helped us increase our positive reviews throughout the company.,Alyssa OakesSome of the best help out there for boosting your reviews!!2019-03-21T19:57:25.079ZBirdEye helps our company boost our reviews on the internet.,Easy email process to send out links.
Quick process for customers to fill out the review.,Make it easy for techs to use on their phone. It'd be nice to have a short cut.,9,3,Very helpful for improving our reviews.
Has helped us to climb in numbers.,Jyl KyserExcellent for Reviews2019-05-22T15:52:50.150ZBirdEye is used at my company by the Customer Service Satisfaction Department and Administrative Department. It has solved the way we know feedback from our customers in an easy way with just once click we send invite for reviews. We have more knowledge now of what is happening with our customers.,Fast Software
Best Customer Service Satisfaction Software
Easy to use
Best Statistical Software regarding Reviews and feedback
Easy to Manage Social Media Reviews
Excellent Customer Service
Manage all the Customer Service in a clean way,Pricing Field
Maybe a more variety of ways to leave review,10,3,It has specialized the way we received customers reviews
It creates a good relationship Customer/ Company
It makes our work easy at the moment of collecting feedback
It has make a great impact on how customers see us on Google
It has bring more customers to our radar.
The satisfaction of our customers is the best return we can have and thanks to BirdEye we are able to manage these reviews
It has professionalized the way we look at feedbacks from a different perspective,,Lead Forensics, GoDaddy, QuickBooks Enterprise SolutionsVerified UserBirdEye is simply amazing!2019-03-20T19:37:28.896ZOur dental office has been using BirdEye for about 3 months now and we have been very happy to read the reviews by our patients, and when possible make suggested adjustments to improve our services.,BirdEye is easy to navigate.
BirdEye is efficient and the process is streamlined.,BirdEye is already excellent. I have no real suggestions for areas that need improvement.,10,2,Hopefully, by sharing patients reviews on several platforms, our online presence will begin improving, making us easily visible on web searches.,,SolutionreachVerified UserSTAY AWAY FROM BIRDEYE2019-03-16T16:41:11.889ZThe whole organization used birdeye. However, birdeye was in fact not useful because it did not do what was promised. We were not able to have google reviews as part of our survey. We were not able to link to our third party rating websites that we needed to. The purchase was not useful and then they ignored us when we asked for our money back.,Their product might be good at watching a lot of reviews your company gets. However, for us in generating reviews, it was useless.,Their review generation part does not exist in a meaningful way. It is no better than just sending an email to clients.
Their customer service, they engage in hard-sell and then they don't want to do any work.
They should be upfront about what they cannot do.,1,15,Return on investment has been 0%.
Birdeye has wasted a lot of our organizational time trying to implement what they promised, when actually there was no ability to do so.,Verified UserBirdEye is an Innovator in Reputation Management2018-11-30T19:12:03.204ZBirdEye is changing the game with reputation management. By providing business owners the ability to overcome issues, acquire positive reviews, and work more effectively with their clients and customers, BirdEye is making both businesses and customers better.
Currently I have clients I have enrolled in BirdEye and I work with clients that have enrolled in BirdEye. It's always a pleasure to show my clients such immediate results in gathering reviews and getting more SEM traffic due to high ratings.,Reputation Management has never been better. By providing Gated Reviews, businesses can help catch bad customer experiences before the reviews hit the internet, giving the company a chance to fix any problems and win customers for life.
Easy-to-Integrate code displays your reviews on your website, and the schema markup helps those reviews to pass stars into Google. Win Win for SEO and SEM.
Citation management is an included piece of the pie, which also helps local businesses to make sure local clients can find them and see their reviews easily,It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.,10,2,My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.,,Moz, Google Analytics, Google Ads (formerly AdWords)Aaron MetzgerWhy BirdEye Rocks!2018-07-27T19:57:10.867ZI own an Advertising Agency and I recommend Birdeye to call my clients. The platform is the easiest I've seen in the industry. Simple and easy for my clients to use as well. Their support team is also the very best. Knowledgeable on every level, responds immediately and they even follow up with a phone call. They don't close a case until they get permission to do so. We use it across my whole organization.
Problems it solves:
The Ability to handle ALL reviews on one platform.
Allows SMS Text Message for review request
Allows you to share reviews on other social media and some are automatically shared
Allows you to choose where you'd like to send customers to get a review
It can be automated through API
Allows us to keep reviews up to date
Allows us to stay ahead of the competition by having the most reviews that are current
From start to finish, I've had NO issues with Birdeye - Top Notch Sales Reps, Management, Customer Service - It can't get any better,Their Support Team is beyond amazing. Very Knowledgeable, they know the product inside and out, they respond immediately. They don't close a support question without confirming I have everything I need!
They have the fastest, easiest platform that makes it just a click or two away from a review. It's not all Jammed up, no signing in with email, etc. They get right to the point.
Their Reporting is Top-Notch. In the click of a button I can tell a client exactly how many reviews have come in via the BirdEye Platform for each Review Site. I can tell my clients their conversion ratio or they can log in 24/7 as well.,The Only Thing I can think of is the ability to easily determine whether or not a review was done through the platform or if the customer went direct to the Review Site. You do have to jump through hoops for this.
They could provide re-sellers more knowledge regarding strategies that seem to work better with different industries. What review source works best for Dental vs Restaurants? What tools are their direct clients using to get the reviews? IPads? Sign in Widget? What process gets the most reviews by Industry would be some great inside information.
If they could provide knowledge regarding the day and time people are more likely to respond to reviews by industry.
Easier step by step instructions for me to give my clients so they can upload phone numbers and emails. Currently they have a template, but if you change anything on the template, the entire process gets screwed up, so it takes some time before you learn what not to do.,9,3,All Positive ROI - It's simple
As a re-seller, it's all residual income, sell it once, train them, your done.
Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.,Podium,QuickBooks OnlineLynn Holloway-MyltonThe Benefits of Birdeye2018-07-03T16:59:03.490ZOur organization has utilized Birdeye in several ways. Initially it was utilized to solicit and track quotes from patients and family members. The quotes are now linked to our website and serve as a marketing tool for those researching our organization. In addition, it's served as an important tracking tool by alerting us to testimonials that have been left on sites that are not monitored as frequently. This allows us to respond in a timely manner.,They provide a nice home page template that is customizable and features testimonials made by our patients and their family members. This is nice because we can link it directly to our website. We're also able to customize the look of our home page to match our company branding.
The tracking system monitors a number of sites making it easier to know when a post is left. It would be very time consuming to try to monitor all of these sites manually, especially with a number of locations.
The Birdeye system allows you to assist individuals in leaving testimonials. This is especially helpful for our older clientele who don't always have access to online sites, computers or smart phones.,It would be nice if the alerts about posts were a touch quicker. Sometimes I don't receive the alert until a day or two after it's actually made.
Sometimes when I utilize the system to respond to a testimonial, it doesn't transfer over to the actual site. This is especially true for testimonials that are made on Google+. I do believe they are working on this issue.,10,1,As marketers, we all know the value of a positive testimonial. People are very quick to leave negative comments regarding just about any situation. It's nice to have a forum that highlights many of the good things going on in a company.
Birdeye is also a positive tool in helping us maintain a high response rate to all quotes made, whether they be positive or negative. We address all quotes as part of our business practice, and the software makes it easy for us to do this in a timely and professional manner.
Overall, I feel the rates for Birdeye are a bit expensive. Since I have a number of facilities, it would be helpful for renewal purposes if they could have more discounts for multi-facility organizations.Dawn HarschBirdEye will increase your reviews2018-07-30T18:49:20.698ZWe are a dental office with over 3000 patients. We use BirdEye to encourage our patients to leave reviews and be able to handle complaints quickly and efficiently. BirdEye integrates with our practice management software so it takes very little effort on our part.,We have seen a huge increase of reviews being left - all but 2 have been 5*.
It takes very little oversight or work on our part.
It integrates with our software and sends request for feedback to our patients.,It seems like customer service is now being handled overseas and has not been as helpful as in the past.,9,2,We've seen an increase of new patients who have come to us because of the positive reviews.
We've seen a higher Google placement /SEO function.,Demandforce and Solutionreach,CS PracticeWorks SoftwareLorie DunnBirdEye gets results!2018-07-27T16:56:25.727ZWe use BirdEye to solicit ratings and reviews from our members.,By soliciting reviews it increases the number of ratings on FaceBook and Google.
Usually, people will only leave reviews when they are unhappy. This encourages everyone to leave a review. So you receive more positive reviews.
BirdEye sent batches of emails to our existing member base.,After the batches of emails went out, reviews were scarce because only new members were receiving an email asking for a review.
I'm not renewing BirdEye because it has run its course.
They could be more proactive in keeping us as a client.,10,1,BirdEye was worth every penny we spent. We were at 3.6-star rating on Google and now we are 4.5. We were 4.2 on FB and now we are 4.9.,vCitaDenise DeemLove Birdeye!2018-07-13T19:23:04.524ZBirdeye is used primarily by our Marketing Department. It allows for reach outreach and monitoring.,User friendly dashboard.
Great Account Management team.
Seamless review outreach.,Nothing needs improvement; Birdeye's capabilities and system are miles ahead of their competitors.,9,3,Growing the number of reviews for all of our clinics which in turn has helped to boost revenue.,Megan SullivanBirdEye- easy to use and worth every penny!2017-12-19T19:06:11.917ZAt the Gabel Hair Restoration Center, our patients spend many hours in the operating room undergoing their hair transplant, and often times, asking the patient to write about the experience is something that gets forgotten. BirdEye makes it easy as sending an email or text directly to our patients to ask for that review just a few days after the procedure, so they are still excited about their experience. In addition, being able to respond to their review or feedback directly on the Birdeye interface makes it very convenient and easy to remember too.,Easy to send review requests
Managing & updating your online presence is a breeze
The custom reports that Birdeye generates is useful for seeing traffic across multiple social platforms
Managing and replying to reviews is easy to do from the interface
The Setup and editing of the business profile and adding our social accounts was completely intuitive and easy,If the review notifications came in at the same time as they do from the source social media it would make it more timely.
Adding the ability to create surveys to send to out for feedback from patients would be useful
Making the email templates more customizable,10,3,Great ROI as we’ve noticed more reviews coming in regularly.
It’s really streamlined that part of the process in getting new reviews.
It is much easier to respond to the patients who have left reviews
Easy to follow instructions make it easy for any of our employees to use which keeps training time lower.,Doctor.com,Adobe Acrobat DC, Adobe Illustrator CC, Adobe FlashKale BeyerBirdEye Reputation Management, cutting-edge product with great customer support2017-12-20T16:49:10.259ZAs marketing director for a branch of Academy Mortgage, I use BirdEye to collect reviews and feedback for our branch location as well as the individual loan officers across Facebook, Google, Yelp and Zillow. We are the only branch of the company (there are over 300) that uses BirdEye. BirdEye is part of the reason why we have so many more online reviews than the other branches. It addresses the problem of creating an easy and systematic way to collect feedback from everyone of our clients and referral partners; whether good or bad.,Roll-up reviews for multi-location businesses. AKA our loan officer reviews also show up on our main branch profile.
Google seller rating integration.
Campaigns and reminders for past clients to leave reviews via email and SMS.
Customer support. Rep is always reaching out to go over new features and make sure we are happy with the product.
Continuing to innovate. Not a month goes by that BirdEye doesn't improve their product.
Listening and implementing feedback.
Staying on top of changes with the review sites we encourage clients to leave us feedback on.,New survey functionality is awesome but needs a few tweaks to make it more effective.
Review integration on Wordpress websites could be improved.,10,8,SEO improvements, aka our websites being found easier online
Google seller rating, our click ads are more effective and less expensive
Trust builder, we often hear our clients tell us that our positive reviews influenced their decision to use Academy Mortgage,TrustPilot, Reputation.com and Review Push,Velocify, Encompass from Ellie Mae, Adobe Illustrator CC, Adobe PhotoshopTimothy MartiBirdEye - A Stellar Program for Reputation Management2017-12-18T22:40:01.825ZI absolutely love the BirdEye platform as well as their team. It's incredibly useful, and it's hugely important that they focus on development of the platform. They are always taking feedback and implementing improvements and developing new features. There have been several suggestions I've made implemented by their team in the last year, they're just a fantastic partner overall. There is room for growth in regards to insight analysis, I've used some platforms with natural language processors that seemed a bit more sophisticated or maybe it was the tool to dig into this data? Either way, we still get exactly what we need and are able to use BirdEye to get an overview of all our customer feedback across all sources and it lets us identify areas of improvement. The service/ticketing process is huge for us as well, we're able to track our follow up, our CEO can easily see that any complaints are being addressed with the customer, as well as with our team. And it helps us make sure we're consistently keeping up with this feedback and nothing slips through the cracks. 10/10 would recommend BirdEye to any company looking to get a better handle on their customer feedback.,Data Aggregation - All Sources Feeding into One Place.
Research & Development - Great at listening to customers and actively improving the system.
Reps/Support - Our rep is amazing! Always quickly responds and is incredibly helpful!,Insight Analysis - They have already made some major improvements here, and it by no means is lacking, I just see this as about the only major area for continued improvement.
Additional Integration - Say if they could integrate with a full blow email management program - there is a lot of potential here with the integration with other platforms.,10,15,Efficiency is huge!
It's saved a ton of time in regards to managing customer feedback and allowing us to better utilize this feedback.
There have been zero negative impacts.,Samantha Lawrence
Unspecified
BirdEye
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
