Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
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- Free/Freemium Version
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- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-25 of 91)Companies can't remove reviews or game the system. Here's why
March 21, 2024
In my opinion, an Outrageous cancelation policy
We used Birdeye to manager reviews. We were going to use it for referral management, but that became too complicated.
- In my experience, they were very responsive during implementation.
- In my opinion, they market themselves well
- I think they are very good at selling you their product
- In my opinion, pricing is really really high for what you get
- Sales staff is very good and communicative and English as a first language. The implementation staff... not so much. I found it very challenging communicating with that team.
- In my opinion, the contract is outrageous. 12 months- ok fine. But then they auto renew for 12 months and, in my experience, won't let you out.
March 18, 2024
Fantastic software and customer service
We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.
- Automated review response
- Customer service
- User friendly interface
- More robust reports
- Informing current customers with latest features
March 13, 2024
BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!
- Manage reviews from monitor to promote to ask for or acquire reviews
- Unified communication Inbox
- Social module
- Mass texting, one on one texting, two way texting
- Better email
- More APIs
March 12, 2024
Best Review System
We use Birdeye for Review Management for Our Clients and Have seen tremendously awesome results with Google Reviews. Which in-turn help us in overall SEO services, and Google online presence. We have been using their integrations for Auto trigger reviews for clients and create a better experience overall. Also their support is very good and responsive.
- Reviews
- Listings
- Google Business Sync
- Integrations
- Listings
- Booking Widget
- Chat
January 23, 2024
Birdeye: The Good, The Bad, and The Ugly
We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.
- Innovative Company with a Whole Suite of Solutions
- Easy to White Label
- Integrations with CRM Tools to Automate Review Requests
- Positive Reviews Don't Always Post to Google Business Profile
- Support is Sometimes Limited in Helping Solve Issues
- Dashboard for White Label Partner Program Could Use Improvement
January 11, 2024
Birdeye exceeded our firms expectations
We joined Birdeye as a strategic partner 12 months ago. We work on a lot of review removal requests so this paired up well with that service offering. We use Birdeye for all of our review management clients, for organic outreach and responses, as well as for directory listing updates and client surveys.
- intergrates with Google
- provides great customer support
- flexible to how we use the tool
- a few APIs listed on their site integration list still require a manual work around for certain sites and CRMS
September 18, 2023
Why Get Birdeye?
I use Birdeye for Social Media Reputation Management. They helped us raise our rating on Google from 2.1 to 3.1
I also use Birdeye for Mass Messaging (Text/Email) and for Survey and Reviews.
Also for answering question with Live chat and Chat bot for auto response with our FAQ.
- Social Media Reputation Management
- Mass SMS messaging and Mass E-mail message for Announcement
- Survey and Review forms to send
- Chatbot for our FAQ if the question are posted beyond office hours
- Live Chat to help our customers question in real time
- Listing our Company to over 50 sites
- Maybe the automation can be fix by us meaning the user and not from Birdeye support. So whenever I add new Survey I can just edit the VA automation myself. Currently, i need to ask them for help with this. But they respond quickly.
- making the google monitoring refresh to automate force refresh at least twice a day?
- making the requirements on sending thru SFTP be more easier so I won't get too much failed send.
June 29, 2023
10/10 will use forever!
Score 10 out of 10
Vetted Review
Verified User
I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye to everyone I meet!
- Generates reviews from actual customers
- SEO help
- Social media advance posts
- The app on the phone should be the same as the computer
June 28, 2023
Birdeye will have your business flying high!
We use Birdeye in a variety of ways. Our original contact with them was to inquire about an online chat for our website. Within that process we learned the wide scope of services they offer and we put our online reputation in their hands. We love having "all things online" in one place. We can manage all of our reviews, chats, and referrals on their site. They had a great staff that walked us through the set up process to get everything up and running. We continue to have a monthly meeting with our representative that keeps us up on our progress and helps us to see what is working and what is not. They have always been upfront and honest about the modules that we need and which ones we don't. I think it speaks very highly of their integrity when they are trying to sell something, and they bring to light the fact that it's not something we needed. That is when I knew they cared about me as their customer and not just their sales. We have loved using the Birdeye platform!
- Date reporting
- Online presence management
- Gathering reviews
- Sometimes when we are replaying on the chat, the cursor will jump back to the beginning of the line. That is very frustrating.
We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined.
- Texting with clients
- Asking former clients for a review
- Managing and organizing social media post.
- I think, although a wonderful feature, the social media function could be better. If you need to make an edit you basically have to delete it or go to each social media and do it directly.
June 27, 2023
Birdeye helps a ton in potential client retention
We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with current clients.
June 27, 2023
Easy to Use and Great Results!
We use Birdeye as a way to communicate with clients and potential clients. It has helped with the accessibility of being able to text clients at any time.
- Makes saving contacts simple
- Makes communication with client and potential clients easily accessible
- Being able to assign more than one person per conversation
June 27, 2023
Easy Peasy
We use Birdeye to text with our clients. Our clients often need us quickly and texting has become the quickest and most efficient way to communicate. This app lets us do that without our personal numbers being given out. It works great for our clients and it works great for us.
- Texting
- Notifications
- Communications
- Notifications don’t always pop up quickly
- Profile personalization
We use Birdeye for review management, review requests, website chat and for mass emails.
- Review Requests
- Reporting
- Chat Customizability
- Account Management
- Customer Service
- Chat Speed Load Times
June 27, 2023
Birdeye does the work for you!
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes
June 27, 2023
Birdeye = Tangible Results
Score 10 out of 10
Vetted Review
Verified User
Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada.
- Birdeye automatically sends review requests.
- Birdeye is user-friendly.
- Birdeye nets better results than other review-gathering platforms.
- Birdeye sometimes has inter-location issues that need to be fixed.
- Our Birdeye rep changes frequently.
We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis.
- Review Request Automation
- Custom Configuration
- Responsive Customer Service
- Automations sometimes have hiccups and need adjustment
- The Birdeye message inbox within the platform could be better at filtering out spam
June 26, 2023
Simple and Great to Use
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement.
- Managing reviews in one place
- Checking messages in one place from multiple platforms
- Responding in a more timely manner
June 26, 2023
The best!
We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
- Managing contacts
- Auto response to new reviews
- Easy review request process
- Less sales calls from different Birdeye employees
- Onboarding process was great but probably 1 too many calls
June 26, 2023
You Rock, Birdeye!
Birdeye has been a great marketing tool for inviting customers to refer other customers, as well as leave reviews and conveniently chat with us online.
- Online Reputation Genius
- Realtime reports available
- Great platform for inviting customers to review and refer
- We actually like the updates they recently finished.
- Can't think of anything else at the moment.
June 26, 2023
Birdeye Hits the Bullseye
We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye.
- Clear communication
- Amazing Support Staff
- User Friendly Dashboard
- Appointment reminders could be more customizable
- Initial year sign on could be more flexible
- User friendly set up
June 24, 2023
Highly recommend
Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews.
- patient reviews
- posts to social media
- sends messages to office on behalf of patient
- would not change a thing
June 24, 2023
Birdeye is user friendly
<b>Birdeye is user friendly and easy to use. I would recommend to anyone that is looking for a company to generate reviews. We use it daily and it has worked every time we have needed it. I know there are somethings I don't know how to utilize on Birdeye but I know I can reach out to our Birdeye rep and they would be happy to help. </b>
- Generate Reviews
- Automatic replies to reviewer
- Creates campaigns for reviews
- Completing campaigns on mobile site
June 24, 2023
A great software for reputation management
We use Birdeye for our reputation management, mainly gathering 5 star reviews and NPS ratings from tenants at our storage properties.We utilize automated emails and text messages to get these results. We also use Birdeye to directly respond to the feedback that we receive from tenants.
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
- Review request Emails/SMS
- Automated surveys
- Review responses
- If you could selectively add feedback from your direct feedback feature to your Birdeye microsite that would be helpful. Perhaps they could add an optional star rating to the direct feedback so that google could consider it for SEO
- Price is always a factor for us. It is expensive but they do also have better prices than other reputation management systems.
- The reporting on your customer experience results does not show a combined text and email result. You have to look at them separately. It would be much more convenient if there was also a combined report.
June 23, 2023
Mktg Officer of LACOMS
Birdeye plays a big role in our company's reputation management. I have widely use their functions mainly housing the reviews we are getting accross all media platforms. It also helped me set KPI for our office and empowering employees through engagements I can monitor highlighting their names on. What I like most about Birdeye is that it when we receive reveielws we can reply directly to playform.
- House all social media reviews
- Can reply directly to the reviews at ease
- Integrates with other systems like DSN
- Friendliness of settings
- Assigning a dedicated advocate
- Yelp integration