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Birdeye

Birdeye

Overview

What is Birdeye?

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

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Recent Reviews

Geat Product!!

10 out of 10
March 17, 2024
We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied …
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Birdeye is Great!

10 out of 10
March 13, 2024
Incentivized
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we …
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Birdeye is the best!

10 out of 10
March 12, 2024
Incentivized
I use Birdeye on behalf of my small business clients to gain reviews! The purpose for using Birdeye for my clients is not only to gain …
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TrustRadius Insights

Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Standard

$299.00

Cloud
per month

Professional

$399.00

Cloud
per month

Premium

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Birdeye?

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Birdeye Features

  • Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
  • Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
  • Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
  • Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.

Birdeye Videos

Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.

Birdeye Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland

Frequently Asked Questions

Podium, Sprout Social, and Sprinklr Social are common alternatives for Birdeye.

Reviewers rate Usability highest, with a score of 9.

The most common users of Birdeye are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(204)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.

The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.

Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.

Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.

For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.

Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.

Based on user reviews, there are a few common recommendations for Birdeye:

  • Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
  • Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
  • Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.

In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
March 13, 2024

Birdeye is Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
  • Efficiently help problem solve
  • Communicate well and follow up
  • Platform is very user-friendly
  • When there are problems, making the process more understandable to us and to clients - specifically with integration issues
  • QR code maker could be improved for more customization
  • More customization options in review requests
I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.
  • Helps improve Google ranking
  • Helps give clients a place to voice their opinion specifically contacting for concerns
  • Gives businesses better reputation and more credibility
I have not used any other platforms similar to Birdeye.
60
Account management
4
They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.
  • Review generation
  • Review monitoring
  • Review responding
  • QR Codes
  • CRM integrations
  • Customization features
  • Messaging features
  • Citation management
  • Referral gathering
Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.
Not Sure
  • Integration with Other Systems
  • Ease of Use
I would say ease of use was the most important not only for our team but for our clients as well
Maybe consider other services that Birdeye offers.
  • Don't know
Support is really responsive for the most part. I don't feel like they explain it the best for people who aren't as tech-savvy. I have recently had trouble with a more difficult integration and it is hard to pinpoint who I need to reach out to.
They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.
Birdeye is extemely easy to use
  • Set up
  • Review bulk uploads
  • Setting up integrations
  • QR Codes
Yes
It works very well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We began using Birdeye a few years ago to improve our profile and encourage patients to review our medical office so we knew what we were doing correctly and places we can improve.
  • Set up was easy
  • Customer Support if very knowledgeable and helpful
  • So far there is nothing I can see Birdeye improving upon. I would just want to make sure they keep up on the newest most successful platforms available.
Birdeye has been an excellent fit for us. They are able to perform their daily data pull without us ever knowing, it's seamless. Our patients have responded favorably and left some wonderful reviews and a few not so good, but few and very far in between. It's easy for them to leave reviews, not complicated at all.
  • We have seen improved ratings
  • No negative impact to report
We have not used any other products other than Birdeye and very satisfied.
Very easy for our patients to quickly leave a review.
Customer service from implementation to a few follow up questions have always been handled with knowledgeable staff who are very nice.
No
  • Price
  • Product Features
  • Product Usability
We may have shopped around a little more but since it was being used by a friend in the same business and saw success, we decided to just go with that recommendation, value and price.
  • Their ability to interface with eClinical Works makes it very easy
  • None that we have experienced in the past few years
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!
  • Ease of use.
  • It runs seamlessly and effectively.
  • Not having to solicit (harassing) patients while in the office for their feedback online.
  • I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!
If you are looking for a better online presence with positive customer reviews, this is your product! BirdEye makes it so easy and your customers can choose to leave feedback at their convenience with a gentle reminder a day or so later. No more asking people face to face to please take the time to give you a review. Your staff is happy and your customers are happier by not being put on the spot.
Any business can benefit from using Birdeye
  • More positive reviews.
  • Our google rating went to a 5 in the first 2 weeks!
  • It has brought in so many new patients due to so many wonderful reviews.
There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
No
Every question was answered quickly
Yes
In the very beginning we encountered a bug with our software. Once the issue was identified, it was resolved quickly.
When we had the issue with the integration of our software BirdEye went over and above to get it resolved quickly.
  • All of them, nothing is difficult
  • None
The product is outstanding
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