Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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Pricing
Standard
$299.00
Cloud
per month
Professional
$399.00
Cloud
per month
Premium
Custom Pricing
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 13, 2024
Birdeye is Great!
I use Birdeye to send out review requests for several clients. We use Birdeye to get our clients' legitimate, 5-star reviews so that we can improve their online presence. I use it on a daily basis with 50-75 clients. Some of my clients are integrated, some of my clients use QR codes, and some of my clients send me client lists.
- Efficiently help problem solve
- Communicate well and follow up
- Platform is very user-friendly
- When there are problems, making the process more understandable to us and to clients - specifically with integration issues
- QR code maker could be improved for more customization
- More customization options in review requests
- Helps improve Google ranking
- Helps give clients a place to voice their opinion specifically contacting for concerns
- Gives businesses better reputation and more credibility
I have not used any other platforms similar to Birdeye.
60
Account management
4
They are managers who act as the liaison between the rest of the account management team and birdeye and help us learn and use Birdeye.
- Review generation
- Review monitoring
- Review responding
- QR Codes
- CRM integrations
- Customization features
- Messaging features
- Citation management
- Referral gathering
Not Sure
- Integration with Other Systems
- Ease of Use
I would say ease of use was the most important not only for our team but for our clients as well
Maybe consider other services that Birdeye offers.
- Don't know
They are very good at answering any questions I have about integrations and if they can't answer or don't understand they will have a meeting with me.
- Set up
- Review bulk uploads
- Setting up integrations
- QR Codes
Yes
It works very well.
June 27, 2023
Birdeye does the work for you!
We enhanced our Google platforms using Birdeye for reviews and integrated it with Payzerware to make it all more efficient, we just sit back and watch our review score grow on Google and other platforms.
- They integrated everything with our dispatching software for us
- The review requests go to the customer's phone within minutes after their appointment ends
- It follows up with customers in case they forget to leave a review
- Perpetual Billing is still changing so it's hard to keep up with the changes
- Great for generating communication as well as reviews
Google doesn't do it for you, we love Birdeye
4
No skills necessary, easiest ever to use
- Growing reviews
- Direct contact with customers
- 24/7 contact with customers
- Multiple review platforms
- They integrated with our dispatching software for efficient use
- They set up the sync tool for us to integrate with QuickBooks
- After hours contact
- Following up with service or estimates
Yes
Direct Google reviews through Google, Birdeye is so much better
- Integration with Other Systems
- Ease of Use
I would punch competitors in the face and go find Birdeye
- Implemented in-house
No
Change management was minimal
- Getting our other software reps to help Birdeye, minimal time though
Not sure, we rarely need support and Deepty, our rep seems to always respond right away, excellent customer service!
No
Integration and build was more than we expected, they do the work for us.
- Custom responses
- Campaigns
Yes
Our customers primarily use it from their smartphones
March 14, 2022
Want more Google reviews, try this today!
We signed up for Birdeye to help with our Google reviews and we have been very pleased!! We have always struggled with getting.
- Customer service.
- Presenting Google reviews to our patients.
- Dashboard is very easy to use.
- Messaging patients back.
- Sales calls- I felt the salesperson who was trying to get us to add more, was a bit pushy.
- The survey - Google reviews.
- Being on our website.
- Being able to receive NP requests via messaging on their site.
- We are already close to our Google review goals, and will more than likely double the number! The goal was 125, at 120, and will more than likely have 300 by the end of the year!
- No negative impact yet, so all is well.
- We've been able to respond to NP questions and that has been a huge help!
Demandforce does not send the reviews to Google, which we went years trying to get them to do that. We have had so many wonderful reviews, but could never be shown on Google. Also, Demandforce always sent way too many reminders, and patients complained nonstop!
No, not sure.
No
Today, when I received my follow up call! Very happy about that!
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye for our Reputation Management online. We have tried several other companies in the past and were never satisfied with the results and therefore canceled the service. Within one month of using Birdeye, we have the results we have been looking for! We have received more patient feedback in one month with BirdEye that we have in the past 10 years total. We are hooked!
- Ease of use.
- It runs seamlessly and effectively.
- Not having to solicit (harassing) patients while in the office for their feedback online.
- I have not found anything about Birdeye that is difficult or that we are unhappy about. We LOVE it!
Any business can benefit from using Birdeye
- More positive reviews.
- Our google rating went to a 5 in the first 2 weeks!
- It has brought in so many new patients due to so many wonderful reviews.
There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
No
Yes
In the very beginning we encountered a bug with our software. Once the issue was identified, it was resolved quickly.
When we had the issue with the integration of our software BirdEye went over and above to get it resolved quickly.
- All of them, nothing is difficult
- None