One of the main reasons I continue to do business with Birdeye is because of ease of use and it works.
Companies can't remove reviews or game the system. Here's why
It is excellent!
Easy to use
It is very simple to use. And if there's something you're confused about, their support is fast and responsive and can walk you through any of the features.
Always room for improvement in speech to text conversion and message management
I've had to train 4-5 people on Birdeye and each time, folks leave with a full understanding of how to interact.
Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
The format of the website is very user friendly
Very easy for our patients to quickly leave a review.
The product is outstanding
Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing, and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab.
- We integrate with over 300 apps and CRMs
|Mobile Application||Apple iOS, Android, Windows Phone, Blackberry, Mobile Web|
|Supported Countries||United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland|