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Birdeye

Birdeye

Overview

What is Birdeye?

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

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Learn from top reviewers

Birdeye helps a ton in potential client retention

Rating: 5 out of 10
February 20, 2025
IncentivizedVetted ReviewVerified User
We use Birdeye to track and capture client reviews as well as to track and capture potential clients that engage our website. We also use it as a communication tool with curre...
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Verified user
Partner
Birdeye2 years of experience

Great for a review platform

Rating: 8 out of 10
December 12, 2024
IncentivizedVetted ReviewVerified User
We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with...
Continue reading
Verified user
Director
Birdeye1 year of experience

Thank you Birdeye

Rating: 9 out of 10
July 23, 2024
Vetted ReviewVerified User
We use Birdeye for online reputation management. Birdeye is able to consolidate all of our multiple locations and providers into 1 database so it is much easier to respond to ...
Continue reading
Brian Bernstein
Consultant - Marketing
Marketing
KIDZ Medical Services
Birdeye2 years of experience

Birdeye to the rescue

Rating: 8 out of 10
July 23, 2024
Vetted ReviewVerified User
We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communicatio...
Continue reading
Richard Grier
C-Level Executive - Corporate
CBO
Rising Sun Developing Company
Birdeye3 years of experience

Birdeye is a must for medical and dental Google reviews!

Rating: 10 out of 10
July 23, 2024
IncentivizedVetted Review
I use Birdeye daily for my clients for listings management and reputation management. But there are even more features that I will likely use in the future. Birdeye is the onl...
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Brooke Birch
Vice-President - Marketing
Co-owner
MEKE Marketing
Birdeye1 year of experience
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Pricing

View all pricing

Standard

$299.00

Cloud
per month

Professional

$399.00

Cloud
per month

Premium

Custom Pricing

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Birdeye?

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Businesses can use Birdeye’s platform to manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Birdeye Features

  • Supported: Reviews - Birdeye Review generates and manages online reviews on Google, Facebook, and other sites.
  • Supported: Listings - Birdeye Listings can create and manage online listings across locations.
  • Supported: Social - Birdeye Social for multi-location businesses, can post, engage, and report from a single dashboard.
  • Supported: Reporting - Birdeye reporting uncovers opportunities to enhance customer experience and make informed, data-driven decisions.
  • Supported: Surveys - Birdeye Surveys can collect feedback.
  • Supported: Webchat - Birdeye Webchat can be used to engage and convert web visitors into leads.
  • Supported: Birdeye Insights AI - uses generative AI to analyze reviews, surveys, and listings data, providing summaries, clear recommendations, and custom reports.

Birdeye Screenshots

Screenshot of Birdeye’s local business listing management tool, used to show up everywhere customers search for improved SEO and a better rank.Screenshot of a visualization of the customer experience. This helps to understand the performance of every customer interaction and touch point with actionable reports.Screenshot of Birdeye Insights AI, part of the BirdAI platform, which uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth.Screenshot of Birdeye’s AI-powered review generation, management, and reporting platform.Screenshot of Birdeye Social, which is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance from a single dashboard.

Birdeye Videos

Birdeye Overview
From Reviews to Reputation - A Look at Birdeye for Businesses.
BirdAI

Birdeye Competitors

Birdeye Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland

Frequently Asked Questions

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.

Reputation.com, Podium, and SOCi are common alternatives for Birdeye.

Reviewers rate Usability highest, with a score of 9.3.

The most common users of Birdeye are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 164)

Great for a review platform

Rating: 8 out of 10
Incentivized
December 12, 2024
Verified User
Director in Customer Service
Health, Wellness and Fitness Company, 51-200 employees
Vetted Review
Verified User
Birdeye
1 year of experience
Use Cases and Deployment Scope
We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.

Thank you Birdeye

Rating: 9 out of 10
July 23, 2024
BB
Brian Bernstein
Marketing
KIDZ Medical Services (Health, Wellness and Fitness, 51-200 employees)
Vetted Review
Verified User
Birdeye
2 years of experience
Use Cases and Deployment Scope
We use Birdeye for online reputation management. Birdeye is able to consolidate all of our multiple locations and providers into 1 database so it is much easier to respond to all the reviews and inbox messages that come in. Birdeye is able to save our organization time by allowing us to view all of the reviews and messages in 1 place rather than having to view each listing on each platform individually.

Birdeye to the rescue

Rating: 8 out of 10
July 23, 2024
RG
Richard Grier
CBO
Rising Sun Developing Company (Construction, 201-500 employees)
Vetted Review
Verified User
Birdeye
3 years of experience
Use Cases and Deployment Scope
We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communication from our website and Facebook. With Birdeye's support, we were able to quickly respond to employees, potential customers and current clients. The tools aren't cheap but they have seemed worth the cost.

Birdeye is a must for medical and dental Google reviews!

Rating: 10 out of 10
Incentivized
July 23, 2024
Use Cases and Deployment Scope
I use Birdeye daily for my clients for listings management and reputation management. But there are even more features that I will likely use in the future. Birdeye is the only reputation management that works well with medical and dental software systems. Highly recommend!
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