Birdeye

Birdeye Reviews

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Ratings and Reviews
(1-25 of 51)

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July 13, 2021

Birdeye and done.

Justin Shook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Birdeye is used for our HVAC, plumbing, and electrical clients who subscribe to our review generation product. It is used within our reputation/SEO department. It helps to improve our clients' visibility and rankings by acquiring more third-party reviews. Being able to offer automation is a huge driving point to earn our clients more reviews.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Birdeye is used by the leasing department of our company. It is a feature on our website that allows any prospective tenants to chat with an AI or us instantly. It helps direct leads more appropriately than other AIs in the past, and it can answer basic questions quickly, allowing leasing professionals (like myself) to continue working on other tasks.
April 16, 2021

One-stop shop!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Chateau Development uses Birdeye for many day-to-day functions, including customer and prospect outreach and chatting live with potential customers. We also use the email blast feature relatively often. The Birdeye platform is primarily used by our leasing department. It addresses the delay in communication and also provides excellent transparency for our employees.
Justin Boyd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Birdeye has been a huge help for our company. We use all of the features available to monitor our reputation across all channels. Our team is provided instant access to customer feedback, and our management team receives weekly reports so we can monitor trends, address issues within certain units, and work to provide excellent feedback and responses to our customers review insights. It has been a hugely helpful platform for us and helps us save time and be more effective.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Before the pandemic, we used Birdeye to manage our online reputation and reviews. They were a good fit for us, despite being expensive. We chose them primarily based on their reputation for quality and small-business-centric features and service.
Michael Vanderslice | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We use Birdeye with our medical practice clients to track the online reviews for their locations and physicians. In addition, we use Birdeye to analyze online reviews for process improvements, training, and customer experience. We also use Birdeye to request feedback from patients via SMS and email. This, in turn, gives our customers much more feedback to base their decisions on while also improving the overall SEO and online presence across Google. The additional reviews also help new patients choose a physician or practice with confidence by seeing the commitment to customer service that these practices and physicians have.
Kristin Romero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Birdeye primarily for brand reputation management and curation of online reviews. We use it across our entire organization and have built it into our front-line staff's workflows when assisting our members. It has significantly impacted our online brand presence, since prior to working with Birdeye we had virtually no online reviews out there.
Gary Epstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using Birdeye to aggregate customer reviews from multiple platforms and publish them on our website and Social Media accounts. We have recently included their Virtual Receptionist (VR) and Chat feature which we have integrated onto our website. The VR allows customers to leave a message and the message is converted from speech to text. We can review the audio of the message or view the converted text which is also available to communicate with a customer via SMS. The chat feature allows customers to communicate with us via SMS thru our website
February 05, 2021

Easily used by Clients!

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use [Birdeye] mainly to request review from clients. As soon as we are completed with their service needs , we send out due to the ease of Birdeye’s process. Anyone in our office can quickly accomplish this. They are continually adding additional features that we look at and see if they will be useful for our needs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to better assist in gathering patient reviews and surveys. we use it across our whole organization. It is the most efficient software platform we have found in that space to get the job done. We used others and it was not nearly as successful or intuitive. We have had amazing results thus far.
April 23, 2021

A Good Investment

Score 10 out of 10
Vetted Review
Verified User
Review Source
Birdeye is currently being used by our marketing & operations team. BirdEye reviews are a great way to understand our customers reactions through their feedback and reviews. We can now monitor & respond to reviews across all the platforms such as Google & Facebook via Birdeye now. We are leveraging this platform to also automate campaigns to get customers' feedback through their reviews.
December 31, 2019

BirdEye is laser focused

Score 10 out of 10
Vetted Review
Verified User
Review Source
BirdEye has a "chat" button on my website that allows potential clients to text me regarding legal issues they are experiencing. It also provides a rating service that is texted to clients after legal services have been provided asking them to rate how we did bases on a 5-star system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Maintaining a strong reputation is critical to success in our business. Customers have a choice to make between us and our competitors. Providing prospective customers with a strong reputation established by existing and former customers is vital to them selecting X-tra Storage. Birdeye provides the service easily and affordably for us to maintain our strong reputation.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BirdEye customer service has been dependable, accessible and has worked hard to get us solutions we need. We have been very happy with the effects of the BirdEye implementation. We use this system to help us provide the best patient service we can. It gives us insights into patient needs and wants. We find it to be the most cost-effective reputation management tool on the market.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BirdEye to manage reviews and surveys for our small home building company, as well as our fencing company. We have significantly increased our positive presence for both companies online through BirdEye.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Birdeye is being used by our entire organization as a whole. We wanted to give Birdeye a shot because as a new business, we didn't have much exposure online. We wanted to find a way to quickly grow our business while also involving actual clients. Getting our clients involved has helped spread the word about our services.

Birdeye Scorecard Summary

What is Birdeye?

Birdeye is an all-in-one customer experience platform that provides businesses with the tools to deliver great experiences at every step of the customer journey. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings and reviews, be connected with existing customers using text messaging, and deliver the best end-to-end customer experience with survey, ticketing, and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab.

Birdeye Video

Birdeye Overview

Birdeye Integrations

  • We integrate with over 300 apps and CRMs

Birdeye Competitors

Birdeye Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$299.00per month
Professional$399.00per month
PremiumCustom Pricing

Birdeye Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland

Frequently Asked Questions

What is Birdeye's best feature?

Reviewers rate Usability highest, with a score of 9.6.

Who uses Birdeye?

The most common users of Birdeye are from Small Businesses and the Medical Practice industry.