Bitdefender GravityZone Reviews

Once installed, Bitdefender runs silently in the background with little to no need for user interaction.

The cloud-based console provides for easy computer management and deployment

Bitdefender is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.

Computers can be grouped into different categories, with different policies automatically deployed to each category.

Bitdefender is relatively resource light, and runs well even on lower end computers.

An individual computer or server can be set up as an endpoint relay - wherein workstations can communicate directly with this relay vs. the Bitdefender cloud. In theory, this would be ideal for offices with a slow internet connection, in practice, however, the relay connection is flaky and buggy.

The initial install process, while easy, can take a while when compared to other antivirus solutions. In general, it takes anywhere from 5 - 10 min to install.

Once installed, no settings can be changed directly on a computer, all changes need to be made via the GravityZone web page.

The installer package itself is rather large when compared to competitors. The packages is around 600 - 700 mb.

Support can be slow to respond at times.

Small footprint with minimum resources required

Very adept at stopping 0-Day Threats

Scans are quick and efficient

Works on Windows and Macs

Centrally controlled, very easy to update policies

Better reporting, more options for reports

New cloud dashboard is harder to navigate than previous

Cloud dashboard isn't very user friendly for new techs

Protect against viruses

Protect against ransomware

Central management

Users are protected without them having to manage the product themselves

Being able to manage computers in our organization thru the cloud is especially helpful when we have users all across the country and South America

Bitdefender uses less computer resources than many other virus protection products we've used in the past

I do not like having to correspond by email. When I have an issue I do not have time to wait 6-8 hours for a reply. I want to do a chat or a phone call.

I find their cloud dashboard a bit challenging to navigate. I can never find the option I need without searching thru every category.

I do not like that it takes 48 hours for the cloud to update when there is an issue with a client computer when I am working on it remotely.

Antivirus/malware

Encryption management

Web filtering

Patch management

Customer service--they direct you to YouTube links and offer answers that are easy but not a good solution. (e.g., Delete old records instead of figuring out why multiple instances are showing up in the dashboard)

Android/iOS devices can't be managed unless on a local network with on-premises solution

More robust web filtering platform

Antivirus

Antimalware

Device firewall

Web protection

Redesign the portal to make it more like the previous portal

Support response is sometimes slow

Large installer package

Catching threats before they can replicate and ruin

Runs silently without bogging down system resources

Works well on Mac and Windows

Very easy to make changes across entire organizations

Antivirus and Antimalware protection in one product

The redesigned web console is hard to navigate

Support is not the best, sometimes slow to respond

The full installer package is rather large

Network attack defense

Ransomware prevention

Web-based, no hardware needed.

Picks up threats early that other providers do not.

Support is sometimes hard to get a hold of.

The installer package is very small but needs to download files, can take a while on slower networks.

Support documentation is not written for the average enduser.

Stops outbreaks before they get a chance to really get started

Stops connections to potential fraudulent/phishing websites

Very quick scans and updates

Easy to manage with policies for each client

More granular reporting would be nice

Support response times are not the greatest

Please go back to the previous UI for the management console

Cloud-based console

EDR and EPP packed in one with simple use

Detailed reports with ability to dig down

Multi-tenant console if required

Transparent pricing based on modules

Dashboards leave much to be desired (shows you problem but can’t drill down from dashboard)

UI can be somewhat confusing especially under multi-tenant mode

Security

Protection

Design and alignment

Pricing could be better

would like to see ease of installation be better

Antivirus

Device Control

Firewall Protection

Website Security

Easier vulnerability repairing.

More in depth sandbox enabling all files to be scanned.

Easier access to support.

Patch Management.

Ease of Use.

Cost.

No training with new purchase.

Easy to deploy and manage.

Several layers of protection.

Valuable add on packages such as encryption, patch management and EDR.

Mobile Device Management is missing for cloud users.

Reports should be more flexible/self-creat[ing].

Executive summary should be able to be printed.

Tech support response is too slow.

Runs in the background without slowing our computers.

Reliability: It just works.

Smooth roll out and installations

Tech support is difficult to reach/communicate with.

Tech documents are written for tech professionals.

User interface also written for tech professionals.

Anti-virus

Bitlocker management

Content control

Patch management

Admin console design

Patch management deployment

License purchases

Low CPU and memory use.

Cloud-based hosting doesn't require hardware onsite.

Has kept us "clean" for the past several years.

Notifications of events can come in slowly.

Reporting detail is lacking in some areas.

Bitdefender occasionally releases new features but doesn't explain what they do well.

Regularly scheduled scans.

Easy to see warning messages.

Easy to install.

We use a virtual file storage software that Bitdefender is constantly trying to "scan". Need to be able to exclude a specific drive from scans permanently.

Works behind the scenes

Notifications are customisable

Can be a resource hog on Macs

Cannot modify Mac notifications

Protects computers from malware.

Rarely interferes with other programs.

Management console needs a UI redesign.

Can be confusing to understand.

Using Bitdefender Control Center we can easily and quickly identify the equipment that is infected, and in addition, we can perform the cleaning action remotely.

Another widely used point is the remote installation and upgrade of the client, enabling IT staff to perform this action or schedule in Control Center without the need for staff to physically move around.

We were able to create action and access policies for specific groups quickly and easily. This allows for the blockages and releases according to the role or user activity of each employee

The blacklist of access to websites by content, or URL, is very efficient and if you need a momentary release we can use PowerUser for this action locally, isolated and temporarily.

It consumes a lot of the requirements of the computer/notebook, making its use in more modest equipment (with 4GB of RAM, for example) very slow. It loads with a very long delay of Windows startup.

While performing an upgrade or scan using hard disks, the equipment is very slow. We can only solve this problem using SSD, and this solution is not feasible since we would have a very high cost to exchange all disks of our technology park.

It is very well organized which makes keeping track of our different groups very easy.

I like that it tells me when a computer has been encrypted since I have to keep track of these things on a monthly basis.

Sometimes it can be hard to tell if a computer is protected with Bitdefender or if it is inactive or unencrypted.

Amazing training

Great support

Easy to navigate

Pricing is hard to see right away.

It has a steep learning curve.

The training doesn't work on Chrome.

Manage multiple endpoints efficiently.

Alert technicians when a problem is encountered.

Preventing infections and cleaning up machines that are already infected.

Endpoint resources utilization. GravityZone clients seem to have a noticeable impact on system performance.

UI is decent but could use some improvement when it comes to accessing common tasks easily.

Better documentation of recommended practices. For example more information on the best practices for policy configuration depending on how they being deployed; ie MSP, internal, VAR.

Easy to use.

The dashboard provides a quick overview of all PCs.

Easy to set clients up, even when there are changes in policy.

Front end is easy to use.

Entering information from top to bottom not bottom to top (that is something I always have to remember).

Training videos on how to set up, therefore new hires can also learn.