Bitdefender GravityZone Reviews

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72 Ratings
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Score 8.3 out of 100

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Reviews (1-25 of 34)

Gail Dutchess | TrustRadius Reviewer
September 20, 2019

Excellent product but difficult to set up for non IT

Score 8 out of 10
Vetted Review
Verified User
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Support Rating

2
Honestly, unless you have had the privilege to have worked with Gravity Zone as I have in an IT environment, it would be near impossible for a lay person to even know how to get started. Finding customer support is near impossible as well. When I contact CS, I was bounced around until someone finely told me they could not help me and I would need to work with an independent vendor who was not going to offer any outside contacts until I asked.
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Christine Damian | TrustRadius Reviewer
September 10, 2019

Protection and Peace of Mind with Excellent Value

Score 10 out of 10
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Support Rating

10
Any issues we have had we are quick to get a response from their customer service, who have answered the questions and addressed the issues correctly and accurately. We have not had to repeat the same issue or submit multiple requests for the same issue. The agents are knowledgeable and dependable in the interactions we have had with them.
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Simon Giddings | TrustRadius Reviewer
September 14, 2019

Does what it says on the tin!

Score 9 out of 10
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Verified User
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Support Rating

9
Haven't really had any serious issues, the main one actually was converting our trial licence into a paid licence. Customer support were very helpful and even extended our trial licence until the paid one was correctly installed to ensure there was no gap in coverage.
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Carol Heim | TrustRadius Reviewer
August 05, 2019

Bitdefender GravityZone Experiences

Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
I do not like the immediate response. The delay from emailing questions/resolutions can take days instead of an hour if there was phone support more readily available. Even on a chat you can get answers quickly. Many times it is harder to explain an issue in depth in an email rather than discussing on the phone.
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Anonymous | TrustRadius Reviewer
October 22, 2019

Our review after 5 years of using Bitdefender GravityZone

Score 10 out of 10
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Support Rating

10
Thanks to the fact that the product is very intuitive and the user guides are very clear, we have hardly needed to contact the support, but the occasions that we have done so have always been very effective and with adequate response times.
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Anonymous | TrustRadius Reviewer
October 16, 2019

Good for PC, not for Mac

Score 5 out of 10
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Support Rating

4
Our primary link for support was through our distribution partner, however, they would often just act as a middle man passing our questions on to their BitDefender support contact and relaying the answers back to us. Had we been able to have direct support the experience may have improved, although from my understanding the questions that we were asking were regarding features that had not been implemented yet (e.g. scheduling updates on an Apple (Mac) agent).
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Feature Scorecard Summary

Anti-Exploit Technology (33)
8.3
Endpoint Detection and Response (EDR) (33)
8.2
Centralized Management (36)
8.0
Hybrid Deployment Support (24)
8.1
Infection Remediation (35)
8.4
Vulnerability Management (33)
8.0
Malware Detection (36)
8.6

About Bitdefender GravityZone

Bitdefender GravityZone combines multiple security services into a single platform to reduce the cost of building a trusted environment for endpoints.
Categories:  Antivirus,  Endpoint Security

Bitdefender GravityZone Features

Endpoint Security Features
Has featureAnti-Exploit Technology
Has featureEndpoint Detection and Response (EDR)
Has featureCentralized Management
Has featureHybrid Deployment Support
Has featureInfection Remediation
Has featureVulnerability Management
Has featureMalware Detection

Bitdefender GravityZone Technical Details

Operating Systems: Unspecified
Mobile Application:No