Bitly

Bitly

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.6 out of 100
Top Rated
Bitly

Overview

Recent Reviews

Great Link Shortening Tool

8 out of 10
March 29, 2022
I used Bitly as a Marketing Manager at Drive My Way to shorten long URLs for social media posts as well as paid advertising campaigns. In …
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Bitly gets the job done

8 out of 10
March 29, 2022
We use a single branded domain and custom back halves to manage our tracking links. This allows us to manage our UTM campaigns across a …
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The go-to URL shortner

9 out of 10
March 27, 2022
Not only super useful URL shortening - but the additional features like the ability to integrate webhooks or QR codes with the shortened …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$35

Cloud
per month

Free

Free

Cloud

Customized

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Bitly?

Bitly (Bit.ly) is one of the most popular link shortening tools. The vendor says it shortens 1 billion links per month. The company is privately held, based in New York City, and was founded in 2008.

Bitly Integrations

Bitly Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Bitly?

Bitly (Bit.ly) is one of the most popular link shortening tools. The vendor says it shortens 1 billion links per month. The company is privately held, based in New York City, and was founded in 2008.

What is Bitly's best feature?

Reviewers rate Usability highest, with a score of 9.5.

Who uses Bitly?

The most common users of Bitly are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-8 of 8)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
For us, Bitly is a Godsend an an almost perfect solution. I have no complaints and would recommend them to almost anyone. I guess I would hold back from a 10/10 because short URLs can sometimes look spammy. For us, and what we need it for, it's just about perfect!
Jim Nelson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I have only had to request support from Bitly once in the many years we have used the service. Even when using the free account, we received a prompt response with thorough problem solving and follow up. Bitly also offers extensive support resources, documentation, and videos for self-help as needed.
Ben Caplan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We like the functions of Bitly even on the free plan. There is indeed limited functions available on the free plan, but there is still a great level of benefit to any organization. The increased functions of the upgraded plan such as the dashboard, custom links, and many other benefits are well worth the added cost.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Over the last 4 years of using Bitly, I have only ever had to contact support once. That experience was positive as I was able to get a response in a decent amount of time.

On the flip side, I really do wish that Bitly did a lot more email communication, in general, to keep in touch with their users. I've signed up for their newsletter and hardly ever receive emails or hear any new updates. This is my reason for giving them the ratings as it would just be nice to be kept in the loop in what Bitly has planned for the future.
April 04, 2016

Review - HP

Holland Pintarch | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I haven't myself experienced any direct issues. I'm confident, with my previous experience, that any support issues I might have will be resolved within hours/business days of my ticket - as Bitly has never really let me down in the past. I am extremely happy with my service thus far.