Bitly

Over the last 4 years of using Bitly, I have only ever had to contact support once. That experience was positive as I was able to get a response in a decent amount of time.

On the flip side, I really do wish that Bitly did a lot more email communication, in general, to keep in touch with their users. I've signed up for their newsletter and hardly ever receive emails or hear any new updates. This is my reason for giving them the ratings as it would just be nice to be kept in the loop in what Bitly has planned for the future.

I'm only providing a 5 because I really never needed any assistance from support. I guess you could say that's a plus!

I have only had to request support from Bitly once in the many years we have used the service. Even when using the free account, we received a prompt response with thorough problem solving and follow up. Bitly also offers extensive support resources, documentation, and videos for self-help as needed.

We like the functions of Bitly even on the free plan. There is indeed limited functions available on the free plan, but there is still a great level of benefit to any organization. The increased functions of the upgraded plan such as the dashboard, custom links, and many other benefits are well worth the added cost.

For us, Bitly is a Godsend an an almost perfect solution. I have no complaints and would recommend them to almost anyone. I guess I would hold back from a 10/10 because short URLs can sometimes look spammy. For us, and what we need it for, it's just about perfect!