Bitrix24

Bitrix24

About TrustRadius Scoring
Score 8.1 out of 100
Bitrix24

Overview

Recent Reviews

Bitrix review

8 out of 10
March 26, 2019
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool …
Continue reading

Popular Features

View all 23 features

Document collaboration (20)

7.8
78%

Chat (19)

7.8
78%

Task Management (19)

7.6
76%

Mobile Access (19)

7.2
72%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Bitrix24, and make your voice heard!

Pricing

View all pricing

Start+

$14.40

Cloud
per month

CRM+

$41.40

Cloud
per month

Project+

$41.40

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

7.4
74%

Communication

7.4
74%

File Sharing & Management

7.3
73%

Product Details

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform from the the company of the same name that also contains core HR (HRMS) and CRM features as well. It features live activity streaming, a layout similar to a social networking site's, "Like!"-ing, document storing and sharing, chat and video conferencing, time tracking and a calendar, a Gantt chart, and a messaging system. It possesses CRM features (CRM database with invoices, sales reports, and customer outreach) focused on client interaction, and an HRMS with an employee directory, a company structure, and a self-service portal.

Pricing varies. The self or local hosted version can be obtained for about $3300 or $9900 with a one-time license purchase, depending on needs (the higher priced tier is very similar but contains multiple intranets for various departments). A free cloud based version exists for use by 12 employees; no external users are allowed however, and 5GB of space is all that is alloted. The Standard cloud pack can be obtained for $99 per month and supports unlimited employees and external users, with 100GB of space. Finally the Professional package is offered for $199 and supports unlimited usage and storage, as well as the aforementioned time tracking, workflow / approval processes and expense management, work reports, and a company's own domain name.

Bitrix24 Competitors

Bitrix24 Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

View all alternatives

Frequently Asked Questions

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

What are Bitrix24's top competitors?

Scoro are common alternatives for Bitrix24.

What is Bitrix24's best feature?

Reviewers rate Surveys highest, with a score of 8.3.

Who uses Bitrix24?

The most common users of Bitrix24 are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (86)

Ratings

Reviews

(1-20 of 20)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It is an efficient tool in project management and we can track time spend on a project.
  • Its file-sharing feature is so helpful as I can share important files with colleagues.
  • Its integration is simple.
  • Its Audio conferencing doesn’t work well.
  • Some of its functions don’t operate perfectly.
Tribett Requena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Allows you to monitor and visualize the entire sales flow of the company
  • Traceability of prospects and the sources from which they come
  • Multi-agent contact center
  • Automation of recurring tasks and processes
  • Extend the email history to more than 3 months in the case of webmail
  • The kanban view visualization for projects to be able to adapt it to the methodology SCRUMBAN
Grace Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Collaboration has grown and this improves our workflow and productivity.
  • Simplifies the communication process allowing our departments to work interdependently.
  • Coordinates our projects easily and this leads to better outcomes.
  • Sometimes poor internet connections impede on the proper working of the platform delaying the collaboration process.
Sanjit Mandal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Unser Interface. You can even change the theme of the application.
  • You can see everything visually well.
  • Connecting with your email platform.
  • Technical support option with longer reply times for all users, not just commercial accounts.
  • Payment Options integration.
Jason Kerley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Its data cataloging system maintains high scalability.
  • It can be integrated with various business management services.
  • Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
  • Appointments with prospects for customers and employees can be scheduled completely free of charge.
  • Automated notifications from bitrix24 are difficult to schedule.
  • Emails that we add to bitrix24 account are often closed.
  • Reserved resource reports are not updated live.
  • If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.
February 04, 2021

Bitrix24 Review

Score 1 out of 10
Vetted Review
Verified User
Review Source
  • None
  • Not one of the advertised integrations worked
  • support is seriously lacking- even for paid acounts
  • CRM fails to even auto update deals or opportunities
  • Very expensive and takes months to deploy and setup- all to be wasted- you will leave the platform for something much better
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Bitrix24 did not do anything well.
  • User interface, drip campaigns, customization, CRM capabilities
  • Email integration, email signatures, social integration, lead forms
  • Setup, support, refund policy. All of these things are poor.
  • All of it is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Super adjustable, multi pipelines, streamlined CRM
  • Great group administration and worker time sheets framework
  • Unified correspondences
  • The capacity to connect telephone numbers to it (and make and get calls)
  • Multichannel contact gadget for your site, specifically associated with the CRM
  • Automation and visual work process creator
  • Web designer included (marvelous for landing and crush pages)
  • Tasks, Schedule and task administration
  • Great people group bolster
  • The price could be a major hindrance for many tiny organizations. the corporate might additionally improve on their client support.
  • All options are bundled together. There is no way to get CRM or project management individually.
  • A bit difficult to get used to as user and admin.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy access for ALL users within the organization.
  • Provides the ability to create subtasks, tasks, projects and provide a clear picture of progress as a result.
  • Offers integrations WITHIN Bitrix, including CRM and text messaging (sales).
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • For communication, it allows video conferencing, and its audio clarity is very high, hence suitable for video calls within different organizations. This improves customer relationships, which translates to more sales.
  • We use it for project management like making analysis, assigning tasks, the allocation of roles, and the progress of any project we conduct within the company.
  • Good for the segmentation of customers and leads for easy communications with emails on the system. It segments based on location and activities or needs.
  • I have a feeling that although the software is great and helps us a lot at our company, the pricing is a challenge to us, and if they could give more favorable prices it could be wonderful.
  • The Bitrix24 support team takes a lot of time to respond, and are therefore not very effective.
  • The system also has a lot of notifications that keep coming to the account. To me, this is very annoying, and if this can be fixed to only have important notifications, that would be great.
March 26, 2019

Bitrix review

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • IP-telephony - this feature is beautiful and helps collaborate and communicate better.
  • This software can be accessed anywhere on a cell phone just by having the mobile application.
  • It has project management. It has call management. It allows for creating custom fields. It has an option to self-host.
  • The free version attaches a Bitrix24 reference at the bottom of every email.
  • A couple of functions are not polished or clear enough. Doesn't have an accounting feature.
  • Not real quick or robust development but what it does it does very well.
Mario Pires | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Lots of features and modules that can be switched on or off
  • Unbeatable pricing
  • Very easy to implement off the shelf
  • Very good as corporate social network
  • Confusing navigation
  • Average user experience
  • Doesn’t allow for many tailor made configurations - what you see is what you get
  • Could have an idea management area
  • Could have a training calendar with enrollment management
  • Doesn’t have AD synch
Владимир Пахомчик | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source
  • A huge number of integrations
  • Beautiful design
  • Availability of modules to be set within the company
  • Availability of internal chat and social network elements
  • Malfunctions
  • System impediments of leads
  • Technical support is not competent
  • No sync with mobile app
  • Confusing interface takes time to sort out
  • For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
Denis Alessio 🇭🇷 | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Android App
  • Integration with other services
  • User management
  • Some parts of Bitrix24 are too complex. Please let users have more freedom to configure fields to their liking.
  • The presence of too many tools can be overwhelming at first.
Oleg Galimov | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
  • Slow interface. A lot of unnecessary features and settings that do not disable
  • One and the same need can be solved in various ways. This causes confusion in the sophistication of the work.
  • The presence of unnecessary tools in the work complicates navigation and the user's work in the system.
  • Additional functions require certain resources, but they are not used.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Task assignment
  • Task and Project management
  • User management
  • Interface - it currently *feels* amateur; I am sure that it's not, but the lack of customisation means that we can't improve it.
  • Time Reporting - time entries can only be logged in real-time, not post-hoc.
Luciano Gardesani Marques | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The searching tool is great. It helps a lot to find registered information previously organized by company or contact.
  • The streamline feature is a great way to post information and communicate to all users or just to a part of them. It may include the segmentation based on groups (example: sales information only to salespeople).
  • Easy integration with other systems to automate marketing campaigns (example: MailChimp).
  • Easy setup on cloud version: register and start to use the software! The free version is good enough if your business is not so big or complex.
  • Sometimes the user interface is too complex in a few parts of the system. It would be great to have the chance to simplify some of them (self-configuration).
  • The permissions feature is limited. We tried to set up a specific user type (to restrict the access to CRM information) based on his own companies/contacts (something basic to a CRM) but it was not possible.
  • The features to manage deals and sales funnel are a bit complex too when compared to other cloud CRM providers. We tried to use this feature for a while but it did not fit to our needs.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
  • Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
  • The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
  • You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
  • In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
  • Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.
  • In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
  • You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.