Bitrix24

Bitrix24

About TrustRadius Scoring
Score 8.1 out of 100
Bitrix24

Overview

Recent Reviews

Bitrix review

8 out of 10
March 26, 2019
Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool …
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Popular Features

View all 23 features

Document collaboration (20)

7.8
78%

Chat (19)

7.8
78%

Task Management (19)

7.6
76%

Mobile Access (19)

7.2
72%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Start+

$14.40

Cloud
per month

CRM+

$41.40

Cloud
per month

Project+

$41.40

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Project Management

7.3
73%

Communication

7.4
74%

File Sharing & Management

7.3
73%

Product Details

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform from the the company of the same name that also contains core HR (HRMS) and CRM features as well. It features live activity streaming, a layout similar to a social networking site's, "Like!"-ing, document storing and sharing, chat and video conferencing, time tracking and a calendar, a Gantt chart, and a messaging system. It possesses CRM features (CRM database with invoices, sales reports, and customer outreach) focused on client interaction, and an HRMS with an employee directory, a company structure, and a self-service portal.

Pricing varies. The self or local hosted version can be obtained for about $3300 or $9900 with a one-time license purchase, depending on needs (the higher priced tier is very similar but contains multiple intranets for various departments). A free cloud based version exists for use by 12 employees; no external users are allowed however, and 5GB of space is all that is alloted. The Standard cloud pack can be obtained for $99 per month and supports unlimited employees and external users, with 100GB of space. Finally the Professional package is offered for $199 and supports unlimited usage and storage, as well as the aforementioned time tracking, workflow / approval processes and expense management, work reports, and a company's own domain name.

Bitrix24 Competitors

Bitrix24 Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

What are Bitrix24's top competitors?

Scoro are common alternatives for Bitrix24.

What is Bitrix24's best feature?

Reviewers rate Surveys highest, with a score of 8.3.

Who uses Bitrix24?

The most common users of Bitrix24 are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (86)

Ratings

Reviews

(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients.
Tribett Requena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
They offer 24/7 attention with a response time of approximately 5 min. Additionally, if you have an official partner you can have much more personalized and effective support.
Jason Kerley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is possible to communicate with Bitrix24's customer service team during most of the day, since, despite not working non-stop hours, having technical support available during working hours is enough to cover our needs in case we require immediate assistance.
February 04, 2021

Bitrix24 Review

Score 1 out of 10
Vetted Review
Verified User
Review Source
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.