Black Knight MSP

Formerly LoanSphere

MSP Mortgage Servicing System, developed by Black Knight, is a loan servicing software designed to meet the needs of financial institutions. According to the vendor, this scalable solution supports loan portfolios of all sizes, making it suitable for banks, mortgage companies, credit unions, and housing agencies. Mortgage servicers and professionals in the financial industry rely on MSP to manage loan boarding, payment processing, escrow administration, default management, and more.

Key Features

Scalable for loan portfolios: According to the vendor, MSP is designed to handle loan portfolios of all sizes, making it suitable for financial institutions of varying scales. It can efficiently manage both first mortgages and home equity loans and lines of credit.

Continuous compliance enhancements: The vendor states that MSP has a strong focus on regulatory compliance and risk management. They claim that it is continuously updated to meet regulatory requirements, ensuring servicers stay up-to-date and avoid penalties.

Customer-centric engagement: MSP offers customer-centric features that the vendor says enhance engagement and retention. They claim that advanced marketing automation tools enable proactive borrower engagement, while the "one-call resolution" customer service solution improves satisfaction.

Manage mortgage and home equity: According to the vendor, MSP allows servicers to manage both mortgage and home equity loans on a single platform. They claim that this integration streamlines operations and reduces costs, maximizing efficiency.

End-to-end connections and automated workflow: The vendor claims that MSP provides end-to-end connections throughout the loan servicing process. They state that automated workflow and digital capabilities enhance operational efficiency, ensuring seamless information flow across the platform.

Data security and protection: The vendor emphasizes that MSP prioritizes data security and protection of borrower-owned data. They state that it safeguards personal data and ensures compliance with privacy regulations, providing a secure environment for sensitive borrower information.

Improved efficiencies and cost management: According to the vendor, MSP helps servicers improve operational efficiencies. They claim that it automates various areas of mortgage servicing, increasing employee productivity. The vendor suggests that streamlined back-office operations contribute to cost reduction.