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Blackbaud Award Management

Blackbaud Award Management
Formerly AcademicWorks

Overview

What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to…

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to improve student access…

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  • Premium Consulting/Integration Services

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What is SmarterSelect?

SmarterSelect creates, manages, analyzes and evaluates online applications for the private and public sector. This application management system is designed for scholarships, grants and awards. SmartSelect, chosen by over 1,500,000 users for over 40,000 programs, was started in 2007 and is…

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Product Details

What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to improve student access to awards and scholarship funds, create impactful stewardship practices, and enhance cross-functional visibility throughout the scholarship process.

Blackbaud Award Management Competitors

Blackbaud Award Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(17)

Attribute Ratings

Reviews

(1-5 of 5)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently Blackbaud Award Management as the management portal for scholarship applications and funds. It allows us to have one central hub that store student applications and data, as well as award amounts and awarding history for scholarships. It's very easy to look up all the past recipients of a particular scholarship, or to view a specific student and see all their past applications and scholarships within the portal.
  • Keeps awarding data in one central hub
  • Allows users to easily review awarding history and application history
  • Easily customizable for the average user
  • The interface that students see is not the most user-friendly
  • Exporting data sometimes results in weird symbols showing up throughout text in place of quotation marks or commas
  • Support can be hit or miss
Blackbaud Award Management provides us with a user-friendly platform for organizing and awarding the scholarships that we oversee as a College. We have 100+ different scholarships that we award each academic year, and this software allows us to track award amounts, recipients, and letters of thank you that we share each year with our community donors.
  • Auto-match feature for scholarship matching
  • Ability to run reports
  • Ease of organization structure
  • Donor Stewardship - Ability to store and pull thank you letters to share with donors
  • Easy access to historical record of past awards allows us to determine when we may need to "ask" for more funding to increase impact
  • Allows for quick answering of questions from donors regarding history or recipients
3
2
  • Scholarship Management
  • Award Management
  • Historical tracking of awards
  • Record keeping of thank you letters for donors
  • Emergency Assistance Application
While the price is a bit high, the software provides everything we need to effectively award and track scholarships and awards within our institution. The ease of use allows for everyday users and occasional users to both be able to access the information they need without wasting time or resources.
Ashley Milton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
At my institution, we are using Blackbaud Award Management across all 16 colleges and independent departments to manage our scholarship awards process. After being audited about 2 years ago, we were informed that we were not doing a good job allocating the scholarships we had at the university. The Foundation set out to find a product that would allow us the ability to award every scholarship in our portfolio with ease. My college awards the highest dollar amount out of this system and the largest number of awards, so we were particularly interested in how it worked and made our lives easier when awarding nearly $600,000 to 220+ students.
  • This platform integrates our current university image, so students are not confused when they open the page. It was completely customizable so it had the same look and feel as our own university websites, which helps when switching to a new platform.
  • This system automatically matches students to scholarship opportunities based on their existing data in the university system! This saved us a TON of time from having to individually look at student records and manually match them to scholarships across our colleges and units.
  • We have had a few cases where we awarded a student a scholarship out of a single fund, and then later decided to increase that scholarship. Unfortunately, once a student has been assigned to a fund, we can't re-assign them or increase their amount - so we've had to clone opportunities in order to increase funds. This has been a headache when it comes to post-acceptance, because it prompts the student to complete the post-acceptance again as if it were a new award.
  • With cloning opportunities, we are unable to rename the opportunity so it stands out. For instance, if I want to clone an opportunity so I can award the same student an additional amount, I have to "guess" on the drop down menu because the name of the opportunity is exactly the same as the original. It would be great if the dropdown menu gave some additional context into whether it was a cloned opportunity, which aid year it correlates to, etc.
This system has all the intentions of being fantastic. It is a great system if you have scholarships that are blindly rated or scored, or if you have multiple users with a few scholarships each. However, as a college with hundreds of scholarships that have 200-300 qualified students for each one, it is difficult to have a blind process. Plus, if the university gave our college the ability to edit some things, they would have to give those permissions to every person with a login. Needless to say, the system is not quite equipped for multiple users within one university who all have different editing privileges. However, as cumbersome as it has been to learn and manipulate for our purposes, it has allowed us to award more funds than any year prior due to the ease of having all of the student data in one place.
  • At the College level, it has helped us ensure that we award every dollar we have available for scholarships. In the past, we had a hard time finding qualified students for some of our difficult scholarships - but this system allowed us the ability to identify those students easily.
  • I was not part of the team who purchased this software, so I can't say what the direct return on investment is, however, I know that the university needed a centralized system such as this because some colleges were not awarding their funds at all. For that reason, I can imagine that the return on investment has to be high!
Before Blackbaud Award Management, our university was not using any centralized scholarship award platform. Each College or unit was responsible for allocating their own awards, and our Foundation (who manages the funds) had one person who would double-check each award to the fund restrictions before approving the scholarship. This long process caused a lot of colleges to skip awarding their scholarships altogether, because of the amount of work it took to identify students and go through the distribution process. However, after being audited, the university felt a centralized system was very necessary to negate these issues. Before this system, my college created an application in Qualtrics for students to complete. Once complete, we spent roughly 4-6 weeks compiling all student record data for every applicant and then matching qualified applicants to individual scholarships internally. From there, our reviewers received an excel spreadsheet with the data of all students and an excel spreadsheet with the funds available (including fund restrictions) so they could make their decisions. The entire process typically took around 3-4 months between applications, data gathering, decision making, and award notification.
I lean on our centralized Foundation for support related to Blackbaud Award Management. However, any time I've had a question they couldn't answer, they were able to get the support quickly and efficiently. I give an 8, versus a 9 or 10, because our centralized office has had some requests in for changes to the system that have not been made. Some parts of the system are not working for our purposes, and we've asked for some changes that should be doable. However, the time it takes to get universal changes made is quite long.
Rosisella Blakney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use AcademicWorks to manage the applications, renewal applications and payments for over 250 scholarships. We handle the review process as well for our donors to evaluate applications that are submitted. As a community foundation, we have several different departments but scholarships is the only department using AcademicWorks. This has streamlined our application process as well as it keeps track of all transcripts and payments.
  • Reporting - pulling reports in AcademicWorks is so simple and quick. Whether I am putting together a report of applicants for a donor, or the pulling the applicants from a specific school or major, I can do it by the click of a button.
  • Support - if I ever have questions or need help problem solving, the support desk is readily available.
  • Flexibility - we can customize pretty much every aspect of how the user experiences AcademicWorks
  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
We manage over 200 applications online, and could definitely take on more. If you only manage a low number - this would still be great software, but you may not need this. Also, if you have very specific applications, this might not be the best fit. However, if most of your applications are the same and just vary with some specific questions - this is perfect!
  • We had a 24% increase in applications received after the first year
  • We had a 10% increase in scholarship dollars awarded
  • We had an increase in scholarship funds opened, including companies we weren't able to accommodate before.
We used Award Spring and Smarter Select in the past.
Blackbaud Grantmaking (formerly GIFTS Online)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
AcademicWorks (AW) is being used to manage our scholarship process. It is primarily used by me here at the foundation but other departments and scholarship committee members have limited access. It has helped tremendously in streamlining our scholarship program and saves time and effort.
  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
  • Customer Service - Has slipped in the last year, since merging with Blackbaud. Not as responsive or knowledgeable overall.
[It's] Well suited for scholarship programs of any size. AW works one-on-one with the customer and helps address needs and workarounds to get the information needed.
  • Time saving.
  • Easier for reviewers to score applications.
  • Easier for references to submit their recommendations.
Tamika Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When I worked for the Arizona Community Foundation, I used AW daily. It was incredibly user-friendly and streamlined the organization's application process for over 80 scholarship opportunities. As a team, we were able to communicate through the software by using the notes features, efficiently qualify student submissions, and award scholarships to deserving applicants easily. Client service reps were responsive and knowledgeable, and the annual Client Conference was always a place to grow our proficiency with the product. I'd strongly recommend AcademicWorks to those interested in making scholarship administration a bit easier.
  • Customer service
  • Sorting of student applications per scholarship opportunity
  • The cycle review in order to set up the next application cycle was always great!
  • Some users may like a bit more customization
  • If it's not currently a thing, an "if, then" algorithm for the general application would be helpful
  • Easier searching in their client resource portal
Colleges and community foundations are particularly appropriate users of the product. I'd say small family foundations with scholarship offerings would be least appropriate for its use.
  • Increase in new scholarship fund holders
  • Streamlined qualification of applications
  • Faster processing of awards
  • none
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