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Blackbaud Award Management

Blackbaud Award Management
Formerly AcademicWorks

Overview

What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to improve student access…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud Award Management?

Blackbaud Award Management is a solution that aims to transform institutions' student awards programs and revolutionize donor stewardship practices. Built for higher education institutions of all types and sizes, this cloud-based solution is designed to serve as a catalyst to improve student access to awards and scholarship funds, create impactful stewardship practices, and enhance cross-functional visibility throughout the scholarship process.

Blackbaud Award Management Competitors

Blackbaud Award Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

(17)

Attribute Ratings

Reviews

(1-9 of 9)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Keeps awarding data in one central hub
  • Allows users to easily review awarding history and application history
  • Easily customizable for the average user
  • The interface that students see is not the most user-friendly
  • Exporting data sometimes results in weird symbols showing up throughout text in place of quotation marks or commas
  • Support can be hit or miss
Ashley Milton | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • This platform integrates our current university image, so students are not confused when they open the page. It was completely customizable so it had the same look and feel as our own university websites, which helps when switching to a new platform.
  • This system automatically matches students to scholarship opportunities based on their existing data in the university system! This saved us a TON of time from having to individually look at student records and manually match them to scholarships across our colleges and units.
  • We have had a few cases where we awarded a student a scholarship out of a single fund, and then later decided to increase that scholarship. Unfortunately, once a student has been assigned to a fund, we can't re-assign them or increase their amount - so we've had to clone opportunities in order to increase funds. This has been a headache when it comes to post-acceptance, because it prompts the student to complete the post-acceptance again as if it were a new award.
  • With cloning opportunities, we are unable to rename the opportunity so it stands out. For instance, if I want to clone an opportunity so I can award the same student an additional amount, I have to "guess" on the drop down menu because the name of the opportunity is exactly the same as the original. It would be great if the dropdown menu gave some additional context into whether it was a cloned opportunity, which aid year it correlates to, etc.
Rhonda Seyfried | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • All colleges and universities have differences in the way scholarships are awarded at their schools. AcademicWorks listens to the individual needs of each college/university/scholarship provider and will either add system enhancements or help users to find ways to best utilize the system to meet their needs/requirements.
  • The AcademicWorks help desk is very good about support. They are timely in contact and work to resolve issues quickly and effectively.
  • AcademicWorks has worked closely with our IT Department to ensure that the imports and the system will work efficiently despite changes and updates.
  • Students need to only complete one application to be automatically matched to hundreds of scholarship opportunities. This is a very efficient use of the applicant's time and efforts to apply for scholarships.
  • Our school is unique in that we require a minimum of two references to be completed per applicant and they must be the right references. One must be a teacher/instructor if the applicant has been a student in the last 5 years and the others must be professional level references. To date there is no way for the system to identify and qualify students based on their references, so this process falls to us.
Rosisella Blakney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting - pulling reports in AcademicWorks is so simple and quick. Whether I am putting together a report of applicants for a donor, or the pulling the applicants from a specific school or major, I can do it by the click of a button.
  • Support - if I ever have questions or need help problem solving, the support desk is readily available.
  • Flexibility - we can customize pretty much every aspect of how the user experiences AcademicWorks
  • Ability to personalize applications - we serve many companies, and we get requests all the time to use their logo, but we can't do that in AcademicWorks.
  • Selective reviews - some review committees don't want to review specific parts of applications, but we can't pick and choose which questions are reviewable for specific opportunities.
Yma-Richel Nabong, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of set-up of the scholarship applications every year.
  • The report functionality allows us to be able to sort through the applicants easily.
  • The review functionality is user-friendly that anyone new to the system can easily learn it.
  • There could be improvement when attaching documents. Students sometimes get errors on uploading documents due to file names with certain characters.
  • Room for improvement could be mobile functionality.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service - Although sometimes frustrating that reps are not immediately available by chat or phone, they usually do respond and resolve within two business days.
  • Implementation - Training and working with IT and primary users to get the most out of the system.
  • Listening - When users have suggestions to improve the program, AW actually listens and has an enhancement request list. If several users ask for the same thing, we are likely to see that addressed in an upcoming enhancement.
  • Customer Service - Has slipped in the last year, since merging with Blackbaud. Not as responsive or knowledgeable overall.
Tamika Davis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service
  • Sorting of student applications per scholarship opportunity
  • The cycle review in order to set up the next application cycle was always great!
  • Some users may like a bit more customization
  • If it's not currently a thing, an "if, then" algorithm for the general application would be helpful
  • Easier searching in their client resource portal
Melonie Tyson Bryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use reviewer portal for decentralized application review.
  • Easy to design general scholarship application.
  • Easy to use for data analysis/report generation.
  • EXCELLENT customer service from the vendor when questions arise.
  • At this time, there is little we have encountered that we would change.
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