Blackbaud
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is …
Overview
What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Recent Reviews
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What is Blackbaud CRM?
Designed for large, complex organizations as well as federated and international nonprofits.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Kindful, a Bloomerang product?
Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.
What is Causeview?
Causeview aims to make donor management simple. This solution is built on the Salesforce.com platform and according to the vendor, this provides users with best in class fundraising, events, volunteers and payment processing tools on top of the world’s most popular CRM.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud CRM?
Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:
- A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy.
- Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
- Market segmentation to support complex multi-channel outreach programs.
- Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
- Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
- Direct
data access to cloud environments via read-only, read-write, and self-service
developer portal to speed development cycle while maintaining control and
optimizing security and compliance.
Blackbaud CRM Features
- Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
- Supported: Moves management and stewardship capabilities to expand and nurture major donors
- Supported: Segmentation support for multi-channel campaigns
- Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
- Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
- Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
- Supported: Integration with business intelligence and data analytics solutions.
- Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
- Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
- Supported: Wide selection of partner apps in Blackbaud Marketplace.
- Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
- Supported: Embedded data hygiene management including duplication management and address validation
Blackbaud CRM Competitors
Blackbaud CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Global - US, Canada, EMEA, Asia-Pacific |
Frequently Asked Questions
Designed for large, complex organizations as well as federated and international nonprofits.
Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.
Reviewers rate Implementation Rating highest, with a score of 8.2.
The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
January 04, 2024
The Higher Education Standard
Blackbaud wins because of the overall organization's specific focus on fundraising. Where Ellucian has been more focused on Banner and other products, showing less interest in alumni/donor engagement and more in student-centered products.
January 04, 2024
BB e-CRM - Investigated, selected, installed and rewarded!
When were doing our search, in 2016/2017 we identified three products that might have potential for our use. They were Ellucians Advance, BlackBaud e-CRM and Sales Force.
We had 18 years experience with Ellucian, we had several Sales Force installations on campus and very little knowledge of e-CRM.
We rejected Ellucian's Advance because at the time they were implementing a new sub-platform and the product was still being developed. Their anticipated completion date did not meet our campaign timeline.
We rejected the sales force offerings because we did not have the time or resources to select different apps, tie them together so they shared data correctly and then deal with multiple vendors when there was an issue.
BB e-CRM offered us an established, growing platform that was fully integrated internally. It had the capability's we needed and room to grow.
We had 18 years experience with Ellucian, we had several Sales Force installations on campus and very little knowledge of e-CRM.
We rejected Ellucian's Advance because at the time they were implementing a new sub-platform and the product was still being developed. Their anticipated completion date did not meet our campaign timeline.
We rejected the sales force offerings because we did not have the time or resources to select different apps, tie them together so they shared data correctly and then deal with multiple vendors when there was an issue.
BB e-CRM offered us an established, growing platform that was fully integrated internally. It had the capability's we needed and room to grow.
December 27, 2023
Adequate but not Exceptional
Blackbaud was the industry leader in higher education CRMs at the time.
June 01, 2023
Blackbaud CRM provides value for better fundraising, relationship management, and prospect engagement
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
- Oracle PeopleSoft SCM, Oracle PeopleSoft HCM, Ellucian Banner, IBM Cognos Analytics, AuditBoard, Moneris, Microsoft Excel, ChatGPT, Sage 50cloud Accounting, QuickBooks Desktop Pro, QuickBooks Online and NordVPN
Blackbaud is an excellent program that stacks up well with the competition. It provides post-secondary institutions and other not for profits a great way to track donations and donors, reconcile donations, print charitable tax receipts for donors, and provides a strong set of analytics and reports which can be used to enhance the fundraising processes.
February 15, 2020
Face for Radio. Things aren't always what they seem.
I've used Salesforce, which is not good for donor management. I've used e-tapestry which has major limitations as well. However, for a basic user experience, this is a good program.
February 09, 2020
Rock solid software system
Blackbaud is the powerhouse and able to handle a large number of donor files. It is not difficult to learn if you take the time to utilize the tutorials. The conversion team was amazing as we worked through the transition.
February 06, 2020
Blackbaud CRM has solved all of our needs!
- Salesforce for Higher Ed and Raiser's Edge NXT
We previously used Raiser's Edge NXT before switching to Blackbaud CRM. Raiser's Edge was helpful, but it was strictly from a fundraising standpoint. As a higher education institution, we needed the platform to do so much more than just organize fundraising information. We needed to keep educational records, interaction, event attendance, and so much more. Blackbaud CRM allowed us to utilize a CRM system while keeping a strong focus on fundraising information and data. I was not part of the team that selected Blackbaud CRM, but it has been extremely transformational in our ability to maintain constituent records.
January 06, 2020
Blackbaud for your non-profit
Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
December 12, 2019
A great product that shows you what you need when you need it
Because we have Blackbaud, using their event module makes database updating and integration much easier that outside products. It is nice to be able to see the full event in one place (guests/seating/donations/tickets/meal choice...) rather than going from database to database to find the info or trying to import from one system to another.
December 04, 2019
Blackbaud leaves much to be desired
February 27, 2019
CRM - A platform for growth and accountability
While Salesforce for Nonprofits is great, Blackbaud CRM is built from the bones up for nonprofits. It doesn't borrow from sales-model CRMs yet incorporates many/most of the great features in a standard CRM.
January 25, 2019
A highly flexible CRM solution for growing organizations
- ADAPTcrm, Agile CRM, CRM manager, CiviCore, A Public Benefit Corporation, FreeCRM and NetSuite CRM++
Blackbaud CRM is a great product, especially when fully optimized, implemented, and supported. Its many features often dwarf some of the smaller CRM offerings on the market. That said it is a complex product requiring a great deal of training in some situations and not all organizations may fully utilize its vast features.
I didn't select Blackbaud CRM, it was chosen for us by our National organization. I would not choose Blackbaud if it was my choice. It's outdated and not user friendly.
June 24, 2016
Blackbaud
This system has been in place for awhile and we haven't had the opportunity to look at others yet. It was originally selected for price point and smaller size of our organization.
March 04, 2016
Blackbaud CRM - Ready To Use Right Out Of The Box
- Salesforce, Act, Access and QuickBooks Enterprise Solutions
With Blackbaud you are getting an industry specific solution. Other products can be molded and adapted to fit into a non-profit environment. However, the Blackbaud platform is made for this environment right out of the box. You are paying more than some of these other competing products, but your organization will be spending a lot more time trying to adapt it and integrate with other systems.
February 19, 2016
After 2 years of BB CRM, here's what I think!
February 12, 2016
Blackbaud review
- DonorPerfect and NeonCRM
It is more difficult to run reports and extract the information you are looking for. They are a very large company who has no concept of customer service.
January 15, 2016
CRM after using and implementing for multiple organizations
- Raiser's Edge
In comparing Blackbaud CRM to Raiser's Edge, there is more room to configure, customize and seems more refined. In terms of more refined, I am referring to the user interface, the capturing of data, ability to perform simple or complex marketing processes.
January 08, 2016
I'm a fan of Blackbaud!
- Sungard and Banner
I found the Blackbaud database to simply be more comprehensive and easier to manipulate than the others. The user friendliness of the modules and availability of information in the Blackbaud system was just better.
December 18, 2014
BB CRM 2.93
Blackbaud CRM was much more focused on fundraising and was more customizable. Other products considered were often not 'out of the box' in terms of functionality, however much design was needed prior to implementation.
July 02, 2014
BBNC ...is it for your org?
Honestly I have moved to Salesforce. Salesforce has a stronger user group community, less expensive, more innovation with the appexchange.com and because many corporations use Salesforce, it is pretty easy to get volunteers to support your efforts.
June 30, 2014
A Fundraiser's View of the CRM suite
They were about the same, with the same pros and cons.
June 25, 2014
My Review and what it do...
- Silverpop Engage,MailChimp,ExactTarget Interactive Marketing Hub,convio
This would really be like comparing apples and oranges. With the exception of Convio, the other platforms are more Enterprise focused where Convio was Non Profit focused. Silverpop & ExactTarget are going to be best in class at what they do just because of the resources they have. This does not mean that you can't accomplish the same with Blackbaud.