Blackbaud CRM Reviews

73 Ratings
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Score 7.7 out of 100

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Reviews (1-25 of 27)

Ashley Milton | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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Stephanie Wollenburg | TrustRadius Reviewer
Score 7 out of 10
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It purely depends on your level of dedication to maintaining the CRM. Blackbaud is a powerful CRM that is expensive. If you simply want simple reporting and a place to keep your records, do not use this product. If you want something powerful that can create reports, etc. for you, get the proper training and maximize this product. Our issue is that there is always a "workaround." Things don't happen easily and it is frustrating. We pay so much money for something that is not fully optimized for us and our needs.
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Sandy Dobbs | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Keeping the Fundraising team on track with follow up and follow through when working with donors. There are several components we have not utilized at this point and it is just a matter of time.
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Steven Senft | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

If you are a middle-sized organization, Blackbaud will offer you several options where you can find the right solution for you. Once you join the Blackbaud product line, I consider it very viable for you to jump up or down between the different products. Sometimes you may need more functionality or less. If you are a small organization, with little contacts, it might not be appropriate for your organization to make the jump to Blackbaud.
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Angel Quinn | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Blackbaud CRM is a great program for any nonprofit looking to jump into modern times and house their records in a place where they can be easily found, updated, organized, and data pulled for analytical purposes. It is a complex program but easy to use. It has many features that would help/apply to various non profits across the board not just hospitals or schools. It allows for membership, volunteer, and event tracking.
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Abbey Dufoe | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform. However, the reporting section left much to be desired. They are also hard to get ahold of when you need to speak to someone about your account, and they weren't very flexible in offering solutions to our problems.
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Anonymous | TrustRadius Reviewer
January 17, 2020

Blackbaud CRM Review

Score 9 out of 10
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Likelihood to Recommend

Blackbaud CRM is well suited for reporting! It is also well suited for. It makes it easy for multiple people to manage one student and is great at managing fundraiser goals. However, we had issues with our system during the import process, and phone accessibility is lacking.
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Wendy Johnson | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Complex fundraising - Perfect for hospitals, universities, and large enterprise or multi-site nonprofits. Not an out-of-the-box implementation - Organizations must plan, invest, and dedicate time for implementing this CRM. Budgets should include outside consultants and/or Blackbaud specialists to help in every step.
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Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

It's great for large marketing and fundraising efforts. It can be quite powerful with a number of tools to support larger sized organizations. For smaller organizations, it might be an overkill of features. Organizations or companies with small supportive staffing may want to stay clear as well.
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Debbie Gillum | TrustRadius Reviewer
Score 1 out of 10
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Likelihood to Recommend

Well suited for a small non profit that is looking for a basic software to help with sending out mass emails and for managing donation forms. Less appropriate for teams of people, a large non profit who wants to stay up to date with marketing trends. Blackbaud is outdated, antiquated and difficult to learn.
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Petra Hall | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Blackbaud is very good for the finance and development office, but lacks some basic flexibility needed for a school: such as payment plans and the ability for parents to choose a payment plan, provide a credit card, and have the installments charged automatically. From what I understand, Blackbaud knows that is an issue and has partnered with another company to overcome it. However, it is not available in Canada: which brings up another issue. Blackbaud is US-based software. There are going to be compatibility issues, such as things that deal with banking.
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Salvador Orochena | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

The Blackbaud Internet Solutions (BBIS) platform is still being evaluated as it provides external web presence (content management system), donor self service, event registration, email marketing, revenue processing and has an interface with the application.
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Laurence Sarner | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

With Blackbaud you are basically talking about a system meant for a larger organization in terms of functionality and price. So, for example, a smaller non-profit would find the many features to be overkill. The Blackbaud platform is so flexible that it can really be molded to fit the needs of many types of non-profit organizations.
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Caitlin Tom | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

I honestly have never seen an alterative, as I've been a user since I began working with my current company. That makes it difficult to give a specific scenario where BB would be better or worse.
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Rebecca Armstrong | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

I think a much larger organization (in terms of fundraising) might want something a little more savvy. We use a lot of different customizations so we find the software perfect for us, but a solely fundraising-based department might not find that as useful.
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Jeff Swan | TrustRadius Reviewer
Score 3 out of 10
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Likelihood to Recommend

How easy is it for remote home-office staff to use? How is access on mobile devices? How easy is it for remote home-office users to translate the data into an email list or printed mail list? How easy is it for remote home-office staff to move straight from the Blackbaud database into Outlook to draft and send an email, and then have that recorded automatically in the database?
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Lin Wormley | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

Budget is the main question I would ask when making a decision. It's a great tool. However, depending on what you have available there are definitely other options to consider. If budget is no concern I would look at a platform that is more "Engagement Marketing Focused" as opposed to just being a lower cost alternative that focuses on Non Profits.
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Anonymous | TrustRadius Reviewer
June 24, 2016

Blackbaud

Score 4 out of 10
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Likelihood to Recommend

More suited for smaller organizations
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Anonymous | TrustRadius Reviewer
February 12, 2016

Blackbaud review

Score 2 out of 10
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Likelihood to Recommend

We felt that this platform was built for a larger organization. They do not understand the smaller grassroots organizations and overlook our needs. Overall it was just too complex a system for our uses and the simple things- event registration linking to a donor record- did not work.
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Anonymous | TrustRadius Reviewer
January 08, 2016

I'm a fan of Blackbaud!

Score 9 out of 10
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Likelihood to Recommend

We used Blackbaud CRM in a large scale setting. My sense is it would be better suited there than in a smaller setting.
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Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

It's very useful for a non-profit organization with a fundraising event (or events, or a series). When choosing which modules to purchase, consider whether you will be using it for your entire operations (registration, donation, eCommunication, website). It doesn't fully integrate with social media yet, but there are many consultants and other organizations that will provide that customization.
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About Blackbaud CRM

Designed for large, complex organizations as well as federated and international nonprofits.
Categories:  Nonprofit CRM

Blackbaud CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No