Blackbaud eTapestry

Blackbaud eTapestry

Customer Verified
Score 6.4 out of 10
Blackbaud eTapestry

Overview

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage...
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Recent Reviews

Great for the basics!

8 out of 10
October 03, 2022
I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages …
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Fine, not great

5 out of 10
October 02, 2022
I use it for all fundraising purposes. Tracking moves management, records for donations and contacts, diy form for giving pages. This is …
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How Blackbaud eTapestry Differs From Its Competitors

Dashboards and Reporting

We use dashboards most to go over metrics and to see how the team is doing. It's helpful to see the reports in different ways (pie charts, bar charts, etc.). This helps us to see where our strengths are and where we need some additional work to be done. It's good to see where our donors are at, as …
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Dashboards and Reporting

The prebuilt built reports are so easy to use and with a click of a few buttons, I have everything available on screen and can be downloaded in a number of different formats if need be. I can also pick and choose what information I want to see for each report so I don't have to spend a lot of time …
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Dashboards and Reporting

It is nice that eTapestry offers so many reports and dashboards, but you do have a certain level of technical knowledge to utilize these well. You also have to stay on top of organizing them and naming the reports things that will make sense to you. I also wish that eTapestry would allow for …
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Dashboards and Reporting

The dashboards are great for staff like Executive Directors that are mostly concerned with the high level information. I don't use them nearly as much as I should, but I think this is because I am the person who manages the gifts, so I'm usually fairly aware of the high level information. Who …
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Dashboards and Reporting

The dashboards and reports within eTapestry are fantastic. I find that reports are used far more often in my day-to-day use of the platform but the dashboard is nice for a quick response when asked about any current funds, campaigns, or approaches we have. I wish that users had more control over …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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1 person want pricing too

Alternatives Pricing

What is Kindful, a Bloomerang product?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

What is NationBuilder?

NationBuilder is a content management software offering from NationBuilder.

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Product Demos

An Introduction to Blackbaud eTapestry® Complete
05:37
Blackbaud eTapestry
02:07
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Product Details

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Blackbaud eTapestry Features

  • Supported: Donor Relationship Management
  • Supported: Online Marketing and Donation Forms
  • Supported: Communication and Engagement Tools
  • Supported: Data Intelligence and AI
  • Supported: Data Reporting and Dashboards
  • Supported: All-Encompassing Constituent Profiles

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of your supporters and their interactions with your organization, all from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is most important to your organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that allow you to segment your supporter-base and develop strategies for engagement and outreach.

Blackbaud eTapestry Videos

An Introduction to Blackbaud eTapestry® Complete: A 5 minute video demo showing how eTapestry Complete can help springboard fundraising growth.
A short video to learn more about Blackbaud eTapestry

Blackbaud eTapestry Integrations

Blackbaud eTapestry Competitors

Blackbaud eTapestry Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Ireland, Canada, Australia

Frequently Asked Questions

Bloomerang, DonorPerfect, and Salsa CRM are common alternatives for Blackbaud eTapestry.

Reviewers rate Availability and Performance highest, with a score of 10.

The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 88)
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Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
This product is well suited for our industry and department because it contains the most relevant information that we need to make connections with our donors and alums. It's helpful for an ever-growing and changing team to see what was done in the past and use that information to take into the future when meeting with people.
Score 9 out of 10
Vetted Review
Verified User
As we are a small Foundation with only one Administrative Assistant, eTapestry is perfect for me to keep all of our CRM. Once I got used to how it worked, I found it to be user friendly. If I have any problems, I can either try to find the answer for myself in the extensive library, chat to support or email our Customer Service Representative with questions. I cannot fault either the Support team or Customer Service Representatives I have dealt with over the years as all of them have been knowledgeable and extremely helpful. I would prefer to have better options within the Email section as the templates are very basic. There is another option to use an eTapestry partner, but there are additional costs involved in that. The email templates are OK to use if you wish to send quick information to your database.
Score 8 out of 10
Vetted Review
Verified User
Overall Blackbaud eTapestry is a really solid CRM option for nonprofits with a mid-sized budget. It's a great younger/less powerful cousin of some of Blackbaud's even more popular products. If you haven't considered it yet, check it out! It's nice because it is specifically made for fundraising and designed with our needs in mind.
Score 10 out of 10
Vetted Review
Verified User
Blackbaud eTapestry suites my needs very well, it is easy to use and the Blackbaud team provides great support and regular training sessions. With it belonging to such a powerhouse as Blackbaud, we are able to take advantage of larger scope enhancements that we might not be privy to working with a smaller company, but still use a product that feels like "the right size for us". I'm sure I am biased because I have never worked with a different company in terms of a donor database (I have been the administrator for other style databases though), but they provide a reliable product and they are nice people to work with, so you really can't ask for much more than that.
Score 3 out of 10
Vetted Review
Verified User
Blackbaud eTapestry was fine for a starter database and is relatively inexpensive. These days even small nonprofits need more modern and user-friendly platforms, whether it's through Blackbaud or another company. Also the customer service is slow to respond and sometimes just plain unhelpful, it has seemed that Blackbaud has been dialing back resources put into eTapestry and perhaps putting them towards their other database solutions.
Score 9 out of 10
Vetted Review
Verified User
Pros: 1) Easy to make donor acknowledgement letters for old and new accounts. 2) Easy to see previous donations on an account. 3) Easy to add new donations to an account. Cons: 1) Not always intuitive (ex: difficult to pull list of donors from a specific 12-month period); learning curve to fully implement 2) Sometimes eTapestry is slow/takes a while to buffer - not always immediate results.
October 03, 2022

Great for the basics!

Score 8 out of 10
Vetted Review
Verified User
Blackbaud e-Tapestry works extremely well for managing the basics of donations. The standard queries/reports and custom queries/reports work well for the basic questions and analysis. However, for more complex data queries, creating a query and running a report can be difficult and/or impossible. It also doesn't always integrate seamlessly with 3rd party event/non-profit software, which leads to the need to enter data manually. Overall, it is a great starting point for donation management. However, it could be more innovative in queries/reports and in sending acknowledgment letters. For example, it would be great to send a thank you video to connect with donors within the software, in addition to a regular letter, but that isn't an option.
Score 6 out of 10
Vetted Review
Verified User
Managing our contacts has been helpful. Example, if myself or a colleague meets with a contact we can record the particulars of that meeting and draw on it to build an account of our relationship with them.

Etapestry has not been well suited for creating appeal letters or emails. The design work generally needs to be done outside of the program then a lot of time gets spent trying to make that fit into a pre-existing template, or rejigging the design to suit the limited design capacity of Etapestry.
Score 4 out of 10
Vetted Review
Verified User
Blackbaud eTapestry used to be more affordable, but now with the addition of an annual $600 enablement fee, it puts it out of reach for some nonprofits. eTapestry is their older system, but the new one is well over $7,000 a year, probably even more now, and not affordable to smaller nonprofits. eTapestry has the basics that we need, and we have used it for multiple years, we are just disappointed that the cost has gone up so much without a lot of improvements.
Score 3 out of 10
Vetted Review
Verified User
Gives you a lot of information but difficult to understand and hard to access. I have been in the industry for 20 years and this is the most complex CRM I have ever used. Data never appears the same no matter what I do and it is too complicated to run simple queries and reports
Score 1 out of 10
Vetted Review
Verified User
Blackbaud eTapestry has been nearly impossible to work with when wanting to look at cost reduction. We are currently in the process of leaving and have the process of data migration to be very painstaking to do with eTap customer services. Additionally we were locked out of our account for the five days within our contract but towards the ends making data migration actually impossible. Really put our organization in a horrible position.
Score 6 out of 10
Vetted Review
Verified User
Blackbaud eTapestry was definitely trusted to manage all of our data. Super powerful when it came to its ability to run complicated reports. But hard for other staff members (who might not have been "experts") to run any reports. Required extensive experience and knowledge to be able to run simple reports. Wasn't so good with setting up and editing email templates or DIY forms.
Score 8 out of 10
Vetted Review
Verified User
Blackbaud eTapestry is well suited for an organization of our size (mid sized) to effectively manage our donor database. Because we generate most of our mailings in-house, eTapestry makes to generation of these segmented lists easy. While there are capabilities that take time to learn, this software is fairly easy to obtain a simple mastery of. If your organization is large, with a large donor base you will not want eTapestry as there are record limitations, which can be overcome by purchasing additional records, which is a yearly (not one-time) fee.
September 28, 2022

Good but can be better.

Score 7 out of 10
Vetted Review
Verified User
For this organization, which is still growing, eTapestry is perfect for our current needs. As stated in the previous statement, eTapestry needs those improvements to make everyday usage easier.
Score 9 out of 10
Vetted Review
Verified User
Great software for a medium sized organizations with simple reporting requirements. Its customizability options gives it room to accommodate many features that an organization might need as it grows.
September 28, 2022

Take my money and run!

Score 7 out of 10
Vetted Review
Verified User
We have grown in size and donor base and Blackbaud eTapestry keeps wanting more money to add more clients, and to utilize the sales tax. Blackbaud eTapestry says they have easy-to-use DIY pages - unlimited oh, but not in our case. You can only have 10 and we have to keep deleting older versions in order to make room for additional ones. We have had to search for answers and do things by trial and error. We have had some great answers provided by the support team but other times, it is a boondoggle. It has the basics for donations, management of funds, and reports to match campaigns. Basic tools. We are ready to move forward to be more efficient, to measure our successes easier, to implement communications easier, and to have reports and analysis at our fingertips.
Score 8 out of 10
Vetted Review
Verified User
We find the system works well for a small to medium shop. Easy to handle, quick and customizes well. Generates basic reports well. Auto processing and scheduling is also smooth and easy. Emails can look like spam in some systems. Tracking prospects via moves management and integration with Outlook, especially calendars, could be improved.
Ann O'Neil Gradowski | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
When we began our capital campaign, it was helpful to have a good record of donor engagement to see whom we needed to work with and invite into that relationship - Blackbaud is renowned for its ability to help development directors create best-case scenarios for success with donors based upon their capacity to receive, store and recall data about donors, events, etc. and their impact on fundraising. The cost of any donor management software makes it hard for small non-profits to afford, and again, some of the interface working with a younger clientele makes the less costly, more "attractive," yet less capable platforms for donor management more attractive. Primarily bc small non-profits have not yet moved into the realm of truly examining their donor data and using that data to compel their missions forward.
Score 9 out of 10
Vetted Review
Verified User
We are a small fundraising team and started with a small number of supporters. Blackbaud eTapestry suited us as the price was acceptable (although not cheap). It does everything we need it do for a small, growing charity.
Score 7 out of 10
Vetted Review
Verified User
When we want to send a mass email to our donors and/or other contacts, Blackbaud eTapestry provides the tools to make it happen. That being said, when someone wants to unsubscribe from one of our email lists, but not all of them, eTapestry does not have a way to do that. If someone hits the Unsubscribe button, it unsubscribes them from everything. So it depends on what your needs are regarding that setting. The DIY Form settings were recently upgraded to allow us to send a different confirmation email based on whether a donor gave a one-time donation or a recurring donation. This is such a valuable option, as we previously had donors contact us to double-check that they had set up a monthly donation online, as the previous confirmation email didn't say (since that setting wasn't available). I'm not sure if the communication templates can distinguish between a monthly, weekly, or quarterly recurring donation, so we removed the weekly and quarterly options from our donation page and directly added "monthly" to the communication template.
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