Simple product but not user-friendly
Our organization uses Blackbaud eTapestry to keep track of donor and volunteer information. This includes all hours someone has …
Starting at $115 per month Usage based per constituent record
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What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage…
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Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $115 per month Usage based per constituent record
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
Blackbaud eTapestry Screenshots
Blackbaud eTapestry Videos
Blackbaud eTapestry Fundraising Software
Introduction to Blackbaud eTapestry Complete
Blackbaud eTapestry Integrations
- Mailchimp
- Constant Contact
- Microsoft Outlook
Blackbaud eTapestry Competitors
Blackbaud eTapestry Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Ireland, Canada, Australia |
Blackbaud eTapestry Downloadables
Frequently Asked Questions
Blackbaud eTapestry starts at $115.
Reviewers rate Availability highest, with a score of 10.
The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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(157)Attribute Ratings
Reviews
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November 27, 2022
A helpful resource for your whole team!
We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.
- Provides information
- Allows ease of reporting
- Gives a variety of information
- Some things are a little clunky to get through
- The database is a bit antiquated
- Price is always a factor we consider
- New fundraising opportunities discovered
- Time saved researching
- Good information repository
We use this suite of products in our entire division. It helps us with reports and donor management, and it is very helpful on a day-to-day basis. I enjoy the ease of use as well as the product offerings available. I would recommend using this in your development office.
10
We are the office of University Advancement. In our office, we have our Advancement Services folks primarily using this, but also our frontline fundraisers, annual giving, alumni, and other staff within the system using this product. It has been very useful for our team, and all of our new people learn it when they start.
1
- Research
- Reporting
- Communication Noting
- Searching for people
- Creating unique reports for our needs
- Additional reporting
- Additional research
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We are always very price-conscious, but we need a product that would work for us and fit our needs. So usability is a very important factor.
N/A, I think we did our research well.
- Don't know
Change management was a big part of the implementation and was well-handled
New systems are difficult but open communication is important.
- Learning the system
- Online Training
No - we have not done any customization to the interface
No - we have not done any custom code
No, we did not.
No
When we were experiencing issues with reporting, the support team assisted us.
- Reporting
No
- NA
No other besides the RE systems.
- API (e.g. SOAP or REST)
N/A, not involved in that portion.
No
- Ease of use
- Service
- Continued offerings
- Faster speeds
No
No
August 15, 2014
The Good, Bad, and Ugly
eTapestry was being used only by the Development department. It housed all of our donor contact information, in addition to, donations, volunteer hours, pledges, and monthly gifts. Aside from individual donors, it housed organization gifts as well and grants.
- Capture donor information
- Track donations
- Track if an individual is a donor and/or volunteer.
- End user customizations of fields/page layouts
- More detailed reporting
- Fund/Source code capabilities.
- Ability to track donor information in one place instead of using spreadsheets or ACT
- Better customer service, in that we were able to see if one was a donor and/or volunteer to thank them for both
- Negative - user friendliness of the reporting and page layout customizing
- Luminate CRM and Analytics,Luminate TeamRaiser,Salesforce.com,PIDI (Public Interest Data Inc)
eTapestry is better than PIDI, but not as good as Salesforce or the Luminate products for this particular organization. PIDI is less customizable and the reporting is worse than eTapestry that it is not really supported. Salesforce is open source platform and can be easily customized. Luminate is also all around good with customizing and reporting.
3
Staff members that use eTapestry are primarily in Development department. Adding donations, adding volunteers/hours, pulling thank you letters are the three functions of Development that used eTapestry.
1
The database administrator is the only person in-house to support eTapestry. When they cannot fix the problem they contact support for additional help to resolve any issues.
- Tracking donor information
- Seeing if a donor is a volunteer as well
- Tracking volunteer hours
- Pulling acknowledgements fairly easy with customizations
No
- Price
- Vendor Reputation
- Existing Relationship with the Vendor
The most important factor was price. As a nonprofit, you need to stay within budget and allocate majority of your resources to the mission. The organization did not have any grants to help cover the cost.
I would evaluate additional products and not go with one product because of particular employees biased opinion due to the owner of the product.
- Don't know
- Timeliness
- Cost
- Time management for small development department
- Online training
- In-person training
- Self-taught
Yes, the product had lots of documentation and tutorials to help learn the system. It is not too difficult to understand, except for reporting. I would definitely recommend creating a SOP for your best business practices.
No - we have not done any customization to the interface
No - we have not done any custom code
No
No
I was unable to pull an extensive report. eTapestry allows you to link multiple reports together and then subtract out the ones that overflow. I could not get the report to pull what I needed so support had to go in to the system and create it for me so that it would be accurate.
- Adding accounts
- Adding donations
- Acknowledgements
- Reports
- Customizing fields
- Customizing page layouts
- none
Did not integrate with any other systems.
- Constant Contact
Not sure.
None.
Never used integration.
Don't recall.
Be sure to review contracts and make sure that product does exactly what you need it to for the next 3-5+ years.
Yes
Yes, the upgraded release was just fine and fixed a few bug issues.
- Faster turnaround when processing donations
- Relationship association with donors
- Not sure.
No
No