good for small to mid-sized organizations
Rating: 7 out of 10
August 13, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Management of household records
- Data health review
- Giving history overview
Starting at $115 per month Usage based per constituent record
View Pricing Overview
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage…
Learn from top reviewers
good for small to mid-sized organizations
Rating: 7 out of 10
August 13, 2024We used Blackbaud eTapestry as our donor database - we kept contact information and history on individual and organizational records, we tracked our donations (monetary, gifts...
Verified user
Administrative Assistant
2 years of experienceIn our opinion, Unethical practices and poor customer services
Rating: 1 out of 10
June 20, 2024We used Blackbaud eTapestry for our Donor Management system for our organization since 2012.
Simple product but not user-friendly
Rating: 4 out of 10
March 25, 2024Our organization uses Blackbaud eTapestry to keep track of donor and volunteer information. This includes all hours someone has volunteered as well as how much money someone h...
Blackbaud eTapestry, your detailed overview of the good, the bad and the ugly.
Rating: 8 out of 10
January 24, 2024We use Blackbaud eTapestry in our day to day fundraising activities. We use it to store supporter information, document donations, run queries and reports, compose and send co...
Karen Tuecke
Executive - Professional Services
Partner in Mission
Sisters of the Presentation of the Blessed Virgin Mary
10 years of experienceeTapesty for all your nonprofit needs in fund development.
Rating: 5 out of 10
January 16, 2024We use Blackbaud's eTapestry on a daily basis to track and record information about our constituency. The eTapestry program is ideal for a small organization such as ours. It ...
Karen Tuecke
Executive - Other
Partners in Mission for Development
Sisters of the Presentation of the Blessed Virgin Mary
5 years of experienceA helpful resource for your whole team!
Rating: 8 out of 10
November 27, 2022We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this...
Brittany Beltz
Project Manager - Other
Assistant Director of Annual Giving and Stewardship Manager
The University of Findlay
3 years of experienceBlackbaud eTapestry is your one stop shop for fundraising CRMs
Rating: 9 out of 10
October 4, 2022Blackbaud eTapestry is my go to for all CRM within our organization. We keep track of all donations, donor details and prospective donors. By using reports/queries I can suppl...
Verified user
Administrator
3 years of experienceBlackbaud eTapestry: a pretty good, fairly affordable solution for your CRM needs
Rating: 8 out of 10
October 3, 2022We used eTapestry as a donor CRM. We gained and tracked donations, as well as other communications, financial, and demographic data about current and prospective donors. I was...
Verified user
Manager
1 year of experienceSmall but mighty, Blackbaud eTapestry can handle it all!
Rating: 10 out of 10
October 3, 2022We use eTapestry for all donor and gift management, communications and reconciliation with financial ledgers. The ease of creating customized queries and reports is very versa...
Allanna Yates
Administrator - Finance and Accounting
Finance and Data Coordinator/Sr. Admin Assistant
Alzheimer Society York Region/Lake Simcoe Conservation Foudation
7 years of experienceWorked fine as a basic donor database but needs to be updated
Rating: 3 out of 10
October 3, 2022I use it to track donors and donations to our nonprofit.
Verified user
Director
5 years of experienceReview of Blackbaud eTapestry
Rating: 9 out of 10
October 3, 2022Our organization collections donations from individuals, corporations, and foundations. I use Blackbaud eTapestry to track how much each person/organization donates each year....
Verified user
Employee
1 year of experienceRobust yet friendly to most users
Rating: 10 out of 10
October 3, 2022I use Blackbaud eTapestry for Customer Relationship Management and gift reporting primarily. I also use to log volunteer hours. It helps us log contacts and create next moves ...
Verified user
Director
3 years of experienceTapping into Blackbaud eTapestry
Rating: 6 out of 10
October 3, 2022I use Blackbaud eTapestry to monitor & input donations & deliver information relevant to donors, prospective donors, volunteers. We are challenged with donors not alwa...
Kristin Fry
Professional - Other
Fund Development
Palliative Care Society of the Bow Valley
2 years of experienceGreat for the basics!
Rating: 8 out of 10
October 3, 2022I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages on our website.
Verified user
Administrative Assistant
4 years of experienceDesigning with Blackbuad eTapestry
Rating: 6 out of 10
October 3, 2022I use Blackbaud eTapestry to help create appeal letters to be emailed out to contacts. The product is useful for cataloging information and providing analytics.
Verified user
Employee
3 years of experience
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Awards
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Reviewer Pros & Cons
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $115 per month Usage based per constituent record
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.
Blackbaud eTapestry Screenshots
Blackbaud eTapestry Videos
Blackbaud eTapestry Fundraising Software
Introduction to Blackbaud eTapestry Complete
Blackbaud eTapestry Integrations
- Mailchimp
- Constant Contact
- Microsoft Outlook
Blackbaud eTapestry Competitors
Blackbaud eTapestry Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Ireland, Canada, Australia |
Blackbaud eTapestry Downloadables
Frequently Asked Questions
Blackbaud eTapestry starts at $115.
Reviewers rate Reporting and data visualization highest, with a score of 4.5.
The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(159)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Customizable Reports: Users have praised the customizable reports feature, allowing them to run reports based on their specific needs and schedule, even during off-hours. This flexibility provides a tailored approach to data analysis, enhancing decision-making processes for users.
Efficient Data Entry: Some users have found the ease of data entry in the system to be a positive aspect, simplifying the process of inputting information. The streamlined data entry workflow saves time and improves overall productivity for users managing donor details.
Donor Management Capabilities: The system's ability to store and manage donor information effectively has been highlighted by users as a key benefit for efficient donation management. With robust donor management features, users can track interactions, record donations accurately, and streamline communication with donors.
Lack of User-Friendly Interface: Users have expressed difficulty in navigating the system as new users, finding it not very user-friendly. Some reviewers mentioned encountering clunky processes and an antiquated database.
High Pricing and Fees: Some users found the price point of the database high for small organizations, with dramatic increases over time. Criticisms included high credit card processing costs and an unacceptable annual payment enablement fee of $600.
Challenges with Reporting and Querying: Reviewers highlighted difficulties in pulling reports, managing event information, and deleting duplicate constituent information. Additionally, users struggled with setting up queries and reports, finding the process clunky and non-intuitive.
Reviews
(1-25 of 91)Companies can't remove reviews or game the system. Here's why
In our opinion, Unethical practices and poor customer services
Rating: 1 out of 10
June 20, 2024
MS
Vetted Review
Verified User
2 years of experience
- housing records
Simple product but not user-friendly
Rating: 4 out of 10
March 25, 2024
Verified User
Vetted Review
Verified User
- The ability to build multiple campaigns and pull reports. Along those lines, being able to de-activate any campaign you are not currently using but still be able to reactive it should you need to pull a report from it.
- The ability to quickly pull a report to see our top donors.
- The overall home screen - allows a user to tailor the tiles to what they specifically need to see and use on a daily basis.
- The search capability - allows a user to enter a part of a name or business and the drop-down populates with multiple top searches. But also having the ability to pull a full list of any account with the word you entered in their name.
Blackbaud eTapestry, your detailed overview of the good, the bad and the ugly.
Rating: 8 out of 10
January 24, 2024
KT
Vetted Review
Verified User
10 years of experience
- Easy of use for data entry
- Simple to create queries and compound queries
- Reports are fully customizable and can be run on or off hours
- Auto processing of credit cards
- Data fields are easy to populate with donor information
- Importing and exporting of information including deposits
- Integration with QuickBooks
- Acknowledgement letter creation and storage
eTapesty for all your nonprofit needs in fund development.
Rating: 5 out of 10
January 16, 2024
KT
Vetted Review
Verified User
5 years of experience
- Daily, we are entering data about our partners in mission. We use that data to create queries and to run reports. eTapestry has made our work easier.
- Our processes are now streamlined with eTapestry. We know what we need daily, weekly, monthly, etc. and eTapestry gets the work done for us.
- Deposits and credit card transactions are easily managed by eTapestry.
A helpful resource for your whole team!
Rating: 8 out of 10
November 27, 2022
BB
Vetted Review
Verified User
3 years of experience
- Provides information
- Allows ease of reporting
- Gives a variety of information
Blackbaud eTapestry is your one stop shop for fundraising CRMs
Rating: 9 out of 10
October 04, 2022
Verified User
Vetted Review
Verified User
3 years of experience
- CRM
- Support both via phone, email or chat function
- Customer Service
- Invitations to webinars for both their product and partners
- Information regarding changes to eTapestry and requirements from outside partners
Blackbaud eTapestry: a pretty good, fairly affordable solution for your CRM needs
Rating: 8 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- Donor tracking
- Donation tracking
- Storing information to segment donor communications
Small but mighty, Blackbaud eTapestry can handle it all!
Rating: 10 out of 10
October 03, 2022
AY
Vetted Review
Verified User
7 years of experience
- Queries
- Reporting
- Budget tracking
- Tracking Communications
Worked fine as a basic donor database but needs to be updated
Rating: 3 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
5 years of experience
- basic gift transactions
- ACH payments
Review of Blackbaud eTapestry
Rating: 9 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- Produces donor acknowledgement letters and allows for many templates to be saved/used.
- Charts long-time donor histories.
- Allows a business to have multiple point-of-contacts/addresses.
Robust yet friendly to most users
Rating: 10 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
3 years of experience
- Journal contacts
- Reporting monthly giving and contact activity
- Receiving credit card gifts
Tapping into Blackbaud eTapestry
Rating: 6 out of 10
October 03, 2022
KF
Vetted Review
Verified User
2 years of experience
- Record donations & notes
- Produce reports
- Provide donor information
Great for the basics!
Rating: 8 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
4 years of experience
- Entering and tracking donations
- Standard reports
- Queries
- Acknowledgement letters
Designing with Blackbuad eTapestry
Rating: 6 out of 10
October 03, 2022
Verified User
Vetted Review
Verified User
3 years of experience
- Storing and managing donor information
- Providing analytics
- Managing information on contacts
Fine, not great
Rating: 5 out of 10
October 02, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- Integration with BBMS
- Simplicity for user
- Simple info display
A robust database for midsize fundraising shops
Rating: 7 out of 10
October 02, 2022
SW
Vetted Review
Verified User
7 years of experience
- customizable
- queries
- reporting
We get by with Blackbaud eTapestry, not the greatest
Rating: 4 out of 10
October 02, 2022
Verified User
Vetted Review
Verified User
8 years of experience
- Tracking donations
Many Features But Not User Friendly
Rating: 3 out of 10
October 02, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- profile
Meh on Blackbaud eTapestry
Rating: 1 out of 10
October 02, 2022
Verified User
Vetted Review
Verified User
2 years of experience
- Robust reporting options
- fairly customizeable
Powerful, but complicated.
Rating: 6 out of 10
October 02, 2022
Verified User
Vetted Review
Verified User
3 years of experience
- very clearly presents all donor info, for example their addresses etc...
- Has ability to report on a wide variety of information.
- Clearly connects journal entries (donations) to donors as well as pledge information.
eTapestry - The Platform your Mid-Sized NPO Needs
Rating: 8 out of 10
September 30, 2022
GK
Vetted Review
Verified User
6 years of experience
- Import gifts and information to donor record.
- Quickly report on various segments.
- Communicate effectively with our support base.
Good but can be better.
Rating: 7 out of 10
September 28, 2022
Verified User
Vetted Review
Verified User
6 years of experience
- Allows to design documents to fit the needs of the organization.
- Ability to correct any information as needed.
- Ability to merge information when it duplicated.
A good companion in Non Profit world
Rating: 9 out of 10
September 28, 2022
Verified User
Vetted Review
Verified User
8 years of experience
- Donations record
- Contacts management
- Donation acknowledgments /tax receipting
- Sending newsletters
Take my money and run!
Rating: 7 out of 10
September 28, 2022
Verified User
Vetted Review
Verified User
9 years of experience
- Process day-to-day donations
- Weekly revenue report
- Standard reports
- Accounting based on campaigns and appeals