Blackbaud eTapestry

Blackbaud eTapestry

Customer Verified
Score 6.4 out of 10
Blackbaud eTapestry

Overview

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage...
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Recent Reviews

Great for the basics!

8 out of 10
October 03, 2022
I utilize Blackbaud eTapestry to manage and track donations, send thank you letters, run reports, and we also utilize DIY donation pages …
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Fine, not great

5 out of 10
October 02, 2022
I use it for all fundraising purposes. Tracking moves management, records for donations and contacts, diy form for giving pages. This is …
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How Blackbaud eTapestry Differs From Its Competitors

Dashboards and Reporting

We use dashboards most to go over metrics and to see how the team is doing. It's helpful to see the reports in different ways (pie charts, bar charts, etc.). This helps us to see where our strengths are and where we need some additional work to be done. It's good to see where our donors are at, as …
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Dashboards and Reporting

The prebuilt built reports are so easy to use and with a click of a few buttons, I have everything available on screen and can be downloaded in a number of different formats if need be. I can also pick and choose what information I want to see for each report so I don't have to spend a lot of time …
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Dashboards and Reporting

It is nice that eTapestry offers so many reports and dashboards, but you do have a certain level of technical knowledge to utilize these well. You also have to stay on top of organizing them and naming the reports things that will make sense to you. I also wish that eTapestry would allow for …
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Dashboards and Reporting

The dashboards are great for staff like Executive Directors that are mostly concerned with the high level information. I don't use them nearly as much as I should, but I think this is because I am the person who manages the gifts, so I'm usually fairly aware of the high level information. Who …
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Dashboards and Reporting

The dashboards and reports within eTapestry are fantastic. I find that reports are used far more often in my day-to-day use of the platform but the dashboard is nice for a quick response when asked about any current funds, campaigns, or approaches we have. I wish that users had more control over …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is Kindful, a Bloomerang product?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

What is NationBuilder?

NationBuilder is a content management software offering from NationBuilder.

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Product Demos

An Introduction to Blackbaud eTapestry® Complete
05:37
Blackbaud eTapestry
02:07
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Product Details

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Blackbaud eTapestry Features

  • Supported: Donor Relationship Management
  • Supported: Online Marketing and Donation Forms
  • Supported: Communication and Engagement Tools
  • Supported: Data Intelligence and AI
  • Supported: Data Reporting and Dashboards
  • Supported: All-Encompassing Constituent Profiles

Blackbaud eTapestry Screenshots

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of your supporters and their interactions with your organization, all from a single screen.Screenshot of The eTapestry home screen can be customized to surface whatever is most important to your organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.Screenshot of eTapestry comes with out-of-the box reports that allow you to segment your supporter-base and develop strategies for engagement and outreach.

Blackbaud eTapestry Videos

An Introduction to Blackbaud eTapestry® Complete: A 5 minute video demo showing how eTapestry Complete can help springboard fundraising growth.
A short video to learn more about Blackbaud eTapestry

Blackbaud eTapestry Integrations

Blackbaud eTapestry Competitors

Blackbaud eTapestry Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Ireland, Canada, Australia

Frequently Asked Questions

Bloomerang, DonorPerfect, and Salsa CRM are common alternatives for Blackbaud eTapestry.

Reviewers rate Availability and Performance highest, with a score of 10.

The most common users of Blackbaud eTapestry are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-25 of 88)
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Score 9 out of 10
Vetted Review
Verified User
  • CRM
  • Support both via phone, email or chat function
  • Customer Service
  • Invitations to webinars for both their product and partners
  • Information regarding changes to eTapestry and requirements from outside partners
  • The initial training was not enough and the end user had to pay for extra training hours
  • It can be confusing as to where to find certain information regarding your eTapestry login details as you need to log into Blackbaud to do some things. It would be easier if it could be done through eTapestry.
  • Email templates are very basic and could use an upgrade. I know that I can use another partner, but that is an additional cost
Score 8 out of 10
Vetted Review
Verified User
  • Donor tracking
  • Donation tracking
  • Storing information to segment donor communications
  • Email capability could be improved
  • The interface could be updated
  • Needs more capabilities around soft credits and sustaining gifts
Score 9 out of 10
Vetted Review
Verified User
  • Produces donor acknowledgement letters and allows for many templates to be saved/used.
  • Charts long-time donor histories.
  • Allows a business to have multiple point-of-contacts/addresses.
  • Interface could be more intuitive.
  • Larger font size for default text (for visually impaired.)
  • A dark screen/ night mode for light fluctuations (i.e., instead of white screen, a darker screen).
Score 6 out of 10
Vetted Review
Verified User
  • Record donations & notes
  • Produce reports
  • Provide donor information
  • Pulling reports does not feel intuitive. We struggle to execute compiling the details we need.
  • Managing Event information
  • Deleting duplicate constituent information
October 03, 2022

Great for the basics!

Score 8 out of 10
Vetted Review
Verified User
  • Entering and tracking donations
  • Standard reports
  • Queries
  • Acknowledgement letters
  • Better queries/reports for more complex data queries
  • More DIY pages/online forms - make it easier to make changes and customize
  • More dynamic queries/reports for LYBUNT/SYBUNT
  • Better integration with 3rd party services
Score 6 out of 10
Vetted Review
Verified User
  • very clearly presents all donor info, for example their addresses etc...
  • Has ability to report on a wide variety of information.
  • Clearly connects journal entries (donations) to donors as well as pledge information.
  • email templates
  • DIY templates
  • ease and simplicity when it comes to running even basic reports.
Score 8 out of 10
Vetted Review
Verified User
  • Import gifts and information to donor record.
  • Quickly report on various segments.
  • Communicate effectively with our support base.
  • The addition of second most recent gift as a data field, as after running an import the gift just imported is now the last gift, would be a nice addition.
  • The ability to import information into personas for quick updates during gift import would be a nice improvement.
  • It would also be nice if the ability to send a communication to an externally imported list of just emails, rather than querying on donor records.
  • The ability to have more record space without the need to purchase additional records. This will eventually cause us to outgrow eTap.
September 28, 2022

Good but can be better.

Score 7 out of 10
Vetted Review
Verified User
  • Allows to design documents to fit the needs of the organization.
  • Ability to correct any information as needed.
  • Ability to merge information when it duplicated.
  • Having the ability to cut and paste from an outside source and pasting on onto a document in eTapestry.
  • Having the ability to see an document previously sent from an individual account.
September 28, 2022

Take my money and run!

Score 7 out of 10
Vetted Review
Verified User
  • Process day-to-day donations
  • Weekly revenue report
  • Standard reports
  • Accounting based on campaigns and appeals
  • DIY online donation pages
  • Reports for weekly dynamics
  • Comparison from year to year
Score 8 out of 10
Vetted Review
Verified User
  • Easy search capabilities
  • Improved DIY web forms easy to use
  • Great standard reports and easy DIY queries
  • Easy to handle pledges, upgrade, and reporting to donors on these
  • Moves Management integration is not useful. Needs better prospects tracking
  • Would like a better way to track cultivation visits, tours, and stewardship. Hard to customize event tracking lists
  • Should declutter journal by keeping financial and contact details separate
  • User defined fields are great, but should have the ability to permanently delete unused fields
  • Complex compound queries are not always supported by the system
Ann O'Neil Gradowski | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Ability to tailor our donor information collected.
  • Options to create reports (though not easily done- steep learning curve for a user).
  • Customizable to each user - more options to customize than not.
  • Hard to use. Bottom line.
  • Interface is dated - too technical looking, for some users.
  • Collaboration with other systems is very difficult - to import/export very challenging.
September 27, 2022

E-Tapestry Review

Score 10 out of 10
Vetted Review
Verified User
  • Queries
  • Database of donors/students.
  • UDF ( User Defined Fields), I can add as many as I want.
  • DIY forms (very outdated).
  • Reports ( hard to change/edit in comparison to query reports).
  • DIY form embedding to website (only allows 1 merchant processor).
Score 7 out of 10
Vetted Review
Verified User
  • Report Scheduling is great. Reports can be scheduled daily (even on specific days of the week), weekly, or monthly) and auto-emailed.
  • Reports can be displayed on the screen, downloaded, or emailed in CSV, excel, or pdf and can have columns pre-sorted in your preferred order.
  • Online donations are automatically added to the donor's account and automatically create an account for a new donor.
  • Having to set up queries and then set up reports can be cumbersome. There are a lot of settings to consider before you can get the details you're looking for.
  • There's no option to create copies of Standard Reports in order to customize them. Sometimes those Standard Reports have almost everything we need. It would be helpful to be able to add an extra column or two of data instead of having to start queries and reports from scratch.
  • For DIY Forms, there's currently no way to change the order that projects (known in eTap as Funds) display online, except to remove Funds one by one until you reach the spot in the list where you want them. We have about 45 Funds, and in order to add a new Fund closer to the top of the drop-down list, we have to remove most of them one by one, then add in the new Fund, then add the rest of the Funds back in one by one. Having a drag-and-drop option would be very helpful.
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