TrustRadius
https://media.trustradius.com/product-logos/Dm/Ch/UR6QBUKFDT7H.pngBlackbaudBBNC useful or not?2018-07-17T15:50:23.622ZBlackbaud NETCommunity (BBNC) is used by me for sending out all special event communications for our college. We use it also to send out reminders for the same events. Sending out emails is one aspect; we also create registration pages that we link to the email communications. We send out and utilize those registration pages - making it easier for us to track guests that are attending all of our special events in Raiser's Edge. The system is very useful when it comes to tracking, organization and data for past events. BBNC is also useful because you are able to see when other departments on campus have sent out communications, and align yours based on that.,BBNC is very useful when it comes to creating e-mails and registration pages for special events.
BBNC is helpful when it comes to tracking guest lists for special events,Room for growth would be the feature in where the parts and photos are organized in.
Can use improvement in how it reads between uploading queries in Raiser's Edge to use in BBNC.,6,Raiser's Edge NXT, Banner Student and Oracle API Manager,Raiser's Edge NXT, Adobe Acrobat DCMaryam QureshiSolid2018-07-17T15:43:08.573ZWe use Blackbaud to support all initiatives in the foundation. Whether it's online or through traditional media, Blackbaud has the software to support our needs.,Ease of use
Large community
Certificates available,Online forms could integrate better with CMS (other than iframe)
Better API to sync with other CRMs
Lower price,8,Easily collect online donations,GitHub, HubSpot CRM and HubSpot Sales,HubSpot, Typeform, ZapierSean PomoryNetCommunity - Integration is Key2018-03-03T19:09:59.511ZNetCommunity is being used by the one group within the University to send emails. We are not currently using the community section of BBNC, although we did several years ago. We use NetCommunity with our constituent management software (Raiser's Edge) and the software programs are integrated so it streamlines data maintenance and ensures that we respect constituent communication preferences.,NetCommunity integrates with Raiser's Edge well.
It is fairly simple to construct an email.,NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
Although A/B testing is available within NetCommunity, it is not easy to set up.,6,It has had a positive impact because 99% of the fundraising dollars that we get from email appeals come from emails sent through NetCommunity.,i-modules and MailChimp,Blackbaud Online Express, Raiser's Edge NXT, Financial Edge NXTLily BargerBlackbaud NetCommunity: Better Results in Fundraising2018-07-16T22:47:43.652ZIt's being used across our Advancement division, particularly by our Advancement Services team and Communications department. It allows us to create mass communications for our constituencies. We're also able to do event-based fundraising via our event invitations and event registration forms. We're looking into the potential of e-cards as well as updating our event modules for better functioning and more modern registration pages.,Mass communications to constituents via integration with Raiser's Edge.
Analytics to track online transactions, open rates, opt-outs, bouncebacks.
Relatively easy to use interface.,Server is sluggish at times.
Issues with analytcs not always loading properly.
HTML coding changing communications after sending.,7,Analytics help us to better tailor our communications and develop segmentations.
Increase in alumni participation and dollars raised.
Increased outreach and engagement with our constituents.,Raiser's Edge NXT, PaperSave, Asana, SmartsheetVerified UserPerspective from a Newbie!2017-12-13T20:52:49.341ZI have worked with NetCommunity for a number of years and feel that it is well designed...If you are a Raiser's Edge user, NetCommunity is the way to go.,Email marketing efforts are more targeted and now have a higher response rate. This equates to increased fundraising dollars.
A/B split testing has allowed us to further tailor content that is preferred by our audience. This targeting allows us to be more successful in gaining conversions, event registrations, etc.,For mass volumes of data, the Raiser's Edge plug-in can become tedious to manage.,10,The company listens to its users, collecting ideas and making improvements. Updates to the software are rolled out several times a year. When something cannot be changed right away, the company gives context and forecasts when the change might be possible.
It is a very quick system so you are able to view information in a timely fashion without having to worry about customers losing their patience.,iMISBrandon DixBlackbaud NetCommunity is not the most user-friendly, however integrates with Blackbaud products2017-12-12T15:50:13.556ZI am a Blackbaud site admin for my organization. I work for the Foundation of American Academy of Pediatric Dentistry so we use Blackbaud NetCommunity in our Foundation for our website donation page. We have a Blackbaud hosted WordPress site that I also manage and our donation forms are available through NetCommunity for our give now page.,NetCommunity allows you to update your donation form and mobile donation page.
You are able to create emails and newsletters.
It allows you to find solutions to campaign and marketing needs.,Not very user-friendly. It took me some time to figure out how to update our donation form and to make our mobile donation form match our desktop version.
The templates could be a lot more user-friendly for the end user. I feel there are way too many tabs for the donors to go through to make a donation which may steer them away from donating.
Some donors have had error messages when making donations however this could be the case with every website as issues do arise sometimes.,7,We were able to purchase a package integrating all types of Blackbaud products which integrate.
We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.,MailChimp,Basecamp, Blackbaud Online Express, Blackbaud CRMMichelle HidalgoMy co-worker, NetCommunity2017-04-12T16:56:38.891ZWe currently use Blackbaud NetCommunity (BBNC) for our agency's website platform, email, donations and event ticket sales.,BBNC transfers the data from the website (donations and ticket sales) directly into Raiser's Edge seamlessly.
The building of the site is very user-friendly and easy to use.,BBNC could improve on the look and feel of the event module pages - very plain.
BBNC could improve on the functionality of the event module pages and donation pages.,8,BBNC has allowed us to sell tickets to events and increase our brand awareness instead of having to use a third party vendor to collect ticket sales.,Wix,The Raisers Edge, Financial Edge, LuminateNathan B. Smithbasic but useful2017-04-06T21:42:28.992ZWe use NC in 3 ways:
1) it hosts our donation forms
2) we create event registration forms (only ticketed events)
3) we send out e-blasts from NC
NC Spark is used primarily by the fundraising and marketing departments but it services the whole organization.,Donation forms can be set up for each specific campaign and linked to specific funds and appeals in Raiser's Edge
Event registrations/ticket sales are also lined directly to the event records in Raiser's Edge
NC pulls data needed for sending out e-blasts directly from Raiser's Edge which makes it possible not to have to recreate email lists all the time because you can send it using Raiser's Edge queries. We also like the tracking feature where we know how many emails were opened and resulted in donations,The E-Card functionality is not perfect. We had difficulty sending out e-cards with multiple recipients as all the selected recipients ended up getting emails with the first name of the first recipient used for all of them in the addressee sections. Blackbaud has been unable to fix it for us so we are forced to continue using the limited Ecards function
It is not mobile friendly
It needs to have multiple unsubscribe levels - right now it only gives an option to unsubscribe but we would like to add different levels of subscription
The emails look different in preview vs the final version,7,NC allows us to create multiple fundraising initiatives and reconcile the funds accordingly
It allows us to quickly set up event pages
The Ecard solution has had a negative effect when multiple gift card recipients got an email addressing them with someone else's name
The unsubscribe function precludes constituents from possibly choosing an option to not unsubscribe completely from all of our communication but make a selection of what they want to continue receiving emails about.,Luminate Online and DonorDrive,Luminate,4,2Lena TrubnikovaNetCommunity for the Non-Developer2016-12-15T15:57:10.021ZWe use NetCommunity to manage events, e-communications, contact information updates, and donations.,NetCommunity is simple enough that a user can customise a web page, donation and response forms, newsletters and templates for other users without having a background in web development. It's great for teams that don't have dedicated IT/web staff.
NetCommunity SPARK allows users to manage their opt-ins and outs for all email, or specific types of communication which the institution categorises themselves. That information travels through the integration plug-in and gets into Raiser's Edge seamlessly.
When paired with the Events Module in Raiser's Edge, NetCommunity is a great day of event tool to check in registrants or register walk-ups.,Profile changes, event registration, and login creation is not seamlessly handled by the plug-in, and it's not automated at all. Someone has to review the data and basically decide how it will migrate to Raiser's Edge for every change. It really misleads other departments to think our work is automated.
The creation of logins is very problematic. If someone forgets they had a login under a different email, you cannot overwrite their Raiser's Edge record with the new login until you go into NetCommunity and delete their old user. In reality, the system should be designed to tell people that their record has an email associated with it already, allow them to make the change. If you don't delete the old user on the NetCommunity, the change gets rejected on Raiser's Edge in the background, so on Raiser's Edge you think that's the login the user wants but the user is sent an email telling them that their info has been updated. It's very dysfunctional.
You cannot delete queries from the tables in NetCommunity unless you delete the record of the emails sent using that query. Then you can't see the full name of the queries to select from, and then you have old queries that maybe don't even exist in Rasier's Edge now listed as usable in NetCommunity.,7,NetCommunity SPARK, our tool for online communications, cut our annual mailing budget by a third if not more. The ability to email instead of mailing saves on postage and printed materials.
The ability to email tax receipts instead of mail is a return not only on the cost of mailing receipts, it also ensures that donors are getting an immediate tax document which in turn means they have more faith in our professionalism, and in turn they will be more likely to repeat a donation.
The ability to review and update their own profile information means our users are helping keep our data clean. The amount of mail that we have returned due to changed addresses has decreased by about 10% in the 5 years we've been using this solution.Rachel SlagerMy Blackbaud NetCommunity Review2017-04-06T21:39:11.250ZCreating eblasts to send to organizations and constituentsCreating donation and registration pages for constituentsBlackbaud NetCommunity is being used by the whole organization, developing the constituent list, maintaining the list, creating templates for eblasts and sending/scheduling the eblasts.
Addresses our problem of reaching our audience digitally and socially in a mass way as well as creating pages for our constituents to access to sign up for events or teams.,Easy management of constituent lists that were used in the past. Search function is easy to use and understand.
Templates are great and easy to use, can easily create an eblast in minutes.
Very strong online community and live chat support.,Eblast template does not always look the same as final copy of eblast.
NetCommunity could house all constituents within itself instead of having to use data porting.
NetCommunity should allow the option of importing organizations like it does with constituents.,10,Being able to see who's opening eblasts helps determine best time to send it out and best practices.
Ability to see who has made a donation or signed up to an event shows the interest in a specific event.
Being able to see donations made.Douglas FokNetCommunity is great for getting your organization noticed2016-12-14T19:22:24.947ZNetCommunity is being used as the official website for Kaweah Delta Hospital Foundation. We are able to share information about the foundation and accept credit card payments online. We also use the website to register people and companies for our annual golf tournament.,Ease of use to setup the website.
Easy to change information.
Easy to upload and display pictures.
Customer support is great.,Changing templates is a little difficult.
Importing events into Raiser's Edge from NetCommunity can use some help. Golfers show up as guests on Raiser's Edge.,7,We normally do not get a lot of donations online so having NetCommunity has not increased that.
Along with NetCommunity we were able to get Merchant Services and we love that we have the ability to run credit cards on mobile devices. That has increased our credit card sales at events and the time to run those.,,The Raisers EdgeKarina TrujilloNetCommunity - Good online presence for us.2016-12-13T22:43:49.416ZThere are two main users in my office, one other person who is in charge of our "marketing" and me. She does the text, photos, and look and feel of the site, and I do the background stuff that makes it work with RE. It is our only website at this time.,I like the integration with Raiser's Edge. Having the gifts automatically be processed this way is super safe, and eases a bit of the burden on our gift processing.
Tracking email statistics once email has been sent.
Event registrations with the ability to choose multiple options.,Integration interface with Raiser's Edge has some challenges occasionally with tribute records.
Working behind the scenes requires a whole new vocabulary and I found it un-intuitive.
Interaction with Mobile Pay - could be more automated.,6,Our online giving went from non-existent to being a routine option for us and has been worth it for our office.Heather MacKenzieBlackbaud NetCommunity, a necessity for Raiser's Edge2016-10-10T15:26:59.715ZBlackbaud NetCommunity is used by our organization for email communications, event registrations and volunteer solicitation.,Blackbaud NetCommunity generally allows for html configuration of emails.
Blackbaud NetCommunity provides a simple way for volunteers to access and register for opportunities.
Blackbaud NetCommunity allows for event registrations where attendees may select multiple options.,Blackbaud NetCommunity email communications, event registrations and volunteer pages are not mobile-optimized.
Blackbaud NetCommunity does not offer mobile-friendly donation pages.
Blackbaud NetCommunity email templates are not easy to configure.
Blackbaud NetCommunity can only handle email lists of less than 20,000 requiring us to recreate the email 10 times to send to our house list.,6,Due to Blackbaud NetCommunity (BBNC) limitations, we were required to purchase OLX for mobile-friendly donation widget capability.
Due to email list limitations, staff time must be utilized to recreate each email 10 times to send to our house list.
Unlike OLX, BBNC offers automatic integration into Raiser's Edge to track email communications open rates.,Raiser's Edge NXT, The Raisers EdgeMarilyn Grunzweig GellerIt was a nightmare...2016-06-01T17:46:58.509ZWe used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.,Integrates with Raiser's Edge,Not user friendly.
Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
NetCommunity isn't nearly customizable enough.,1,We spent entirely too much money on an option that was not well-suited to the organization's needs.,Vendor implemented,Yes,Change management was a minor issue with the implementation,1Katalin SankowichNetCommunity - Easy to use2016-05-24T21:38:48.887ZWe currently use Blackbaud NetCommunity as our main source for online fundraising. We create various pages for our various events, schools, and philanthropy groups that request a donation page. We import our gifts daily and track our progress of online gifts from NetCommunity monthly. We have seen great increases in our online giving and plan to continue to use NetCommunity. We are also starting to use everydayhero for our peer to peer fundraising so that sharing the link and building momentum can be easier (NetCommunity does not allow for messages or social media sharing).,Online fundraising is easy
Building pages is simple
Can have multiple pages for multiple events,Easier import,7,We have seen an increase in our online giving
More teams are using online giving now that creating their pages is easy,Blackbaud Mobile PayAngel QuinnBlackbaud Netcommunity is a NET gain in my opion2016-03-18T19:34:46.268ZWe use Blackbaud NetCommunity across the entire organization. We put on over 100 programs per year and handled all our event registrations through NC; we also take donations and process memberships through the interface. Our volunteers are also able to sign up for volunteer opportunities on line.
It integrates well with our Raiser's Edge database and the plug-in to download transactions is pretty smooth.,Integrate with Raiser's Edge. This is important for us because our staff resources are limited - like any nonprofit - and the smooth integration with oru FundRaising software is critical to our mission.
Event Registrations work well, you can register for as many events as you like
The pages are easy for most of the staff to manage, after training, each department helps the web master by making small changes as needed by their respective department.,Some of the membership information and functionality is limited; we would love to have memberships for an organization, but currently there is not an organization sign on.
Some of the acknowledgment pages are limited in resource information
An event dashboard is unavailable at this time - meaning an organization can not sign in and see who is coming as their guest to our gala,9,Almost ALL of our transactions occur on line, so our mailing costs on renewals have gone down, and with an increase in "good" experiences on line for our end users, they become more engaged with us and in turn remain loyal supporters.,,,1,Event Registrations
Membership Transactions
Donations
Newsletter sign ups
Volunteer requests,We have used a modified membership module form to allow for functionality to sign up for different newsletters and segmented emails based on interests and level of involvement with the community.,We are currently using it for all our departments, so future use would only come from increased functionality with software enhancements,10,Not Sure,Product Features
Product Usability
Prior Experience with the Product,This was implemented prior to me joining the company, so I do not have any feedback on this regard,Don't know,5,Yes,8,Yes,The support person got 3 different analysts on the line because the interface between NetCommunity and Raiser's Edge was not working as expected. Between the 3 analysts, a software designer and myself we were able to teamwork the solution in one day.,Downloading transactions to Raiser's Edge
searching for specific pages and parts
Event registrations allow for guest names to come across and anonymous - for those instances where you do not know your guest names yet; It also allows for dietary requirements and while you can not log in as an organization, you can register as an organization for events.,Managing the Acknowledgement pages - sometimes the text editor is very cumbersome, and to find the Save button you have to scroll down to find it.
The membership module has limited functionality, and some of the merge fields we would like to user from Raiser's edge are not available for use as merge fields.
The volunteer module is also limited - we have work arounds in place so we can use it but would love some increased functionality.,9Elaine TuckerNetCommunity - Friend or Foe?2016-02-23T22:03:51.213ZWe use NetCommunity to provide a web page for grant applications on our main website. We chose this product due to it's integration with Blackbaud Raiser's Edge and Fusion Lab's GrantEdge. It is deployed in a three server setup. We use a DMZ facing web server, an internal Raisers Edge Web Services Server and the Database server. It allows us to provide an application for users to fill out on the web in order to apply for a particular grant in their field. That application is then filled out and the information is passed on to the GrantEdge program to process the grant.
In addition to this we also use NetCommunity to manage our email newsletters and memberships to email lists.,It is very good at integrating with other BlackBaud products.
It is also great at providing a simple to understand interface for editing the pages it serves.
It is fairly straight forward to setup new users and roles for memberships to an email list.,The upgrade process has never been easy for us. This typically takes more than 3 days to work with support to figure out.
With the integrations we use it can be difficult to diagnose problems with the system.
I do not like that it can be very slow at times even with low bandwidth usage.
The database can grow quickly and become larger than expected.,5,At the time it was the only product available that would provide us with a way to send newsletters to our Raisers Edge Constituents.
The amount of administration time to upgrade has been a big pain for downtime and time lost with an on staff engineer.
Currently it is the only product we can use to properly intake applications for grants into our GrantEdge program.,Silverpop,McAfee Email Gateway, Amazon Simple Email Service, SMTP Email Delivery,10,2,Grant application processing
Email blasts for newsletters (not much anymore)
Role based control for processing the grants.,The grant processing we use.
Web page notifications when other sites are down.
Total integration with Raisers Edge and Financial Edge.,I would say not much. We are looking at other Blackbaud products that integrate the grant process.
We may use this to help organize small email newsletters to staff.
Training IT staff on upgrades to Blackbaud products.,2,8,No,They were very helpful on our last round up upgrades. The exceptional level in this case was when they provided instructions and help with the latest upgrade knowing that we would be able to run this without the need for their professional services. Not a lot of support companies go this far. Most would simply send you a KB link and then explain that you will need their pro services to get any further help.John GlennUnbeatable Integration2016-01-06T15:52:27.363ZWe use Blackbaud NetCommunity heavily throughout the school. It integrates with Faculty Access for the Web and NetClassroom, which we use for grading, attendance, billing, etc. We use NetCommunity as our parent portal and mass email system. Most departments utilize BBNC email for their mass communication, due to its fantastic integration with Raiser's Edge and Education Edge. It is also our parent and alumni portal. It allows for profile updates (as well as sports signups, immunization updates, etc). There is a directory for both current parents and alumni to use for networking and carpools. It is also where we put any information that needs to be locked behind a login. There are customizable levels of security, so we also have some "rooms" where, for example, only the board can access. It can be tricky to customize, but as a whole, is quite strong.,Integrates with Raiser's Edge. This is how we have set up our alumni directories and profile updates.
Integrates with Education Edge. This is how we have set up our parent and student information update forms.
Integrates with FAWeb/NetClassroom. This ensures accessibility of all portals with a single login, and it all integrates well with RE/EE.,It is difficult to customize. The default that we set up is not particularly mobile friendly, and it seems to be quite difficult to make even minor improvements without a consultant.
Along the same lines, there are pre-designed modules, for example, for events. However, all of these are set up to handle registration fees. It can only be simplified so much, so it results in an overly complicated form for free events.,8,We have been using BBNC as long as I've been in my position, but it makes email very easy to manage. It may be a bit clunky, but the traceability, levels of security, merge fields, lists that seamlessly integrate with dynamic queries in the database are amazingly good. I rely on them so heavily. Otherwise, we would be pulling CSV files on a daily basis for all emails.
BBNC provides a single portal for parents, students, and alumni to access resources behind a login. We are able to securely post information and manage users.,Convio,The Raisers Edge, SAP Crystal ReportsAlicia Barevich, bCRE, bCEENetCommunity is a nice product, but Online Express works better for our organization.2014-12-16T19:49:23.806ZOur school used NetCommunity for our Advancement and Alumni pages for about 4 years. We have recently switched to using Blackbaud's Online Express because it is really all we need and it is much more cost efficient for our organization. I also used NetCommunity at the previous school I worked at. I found that as long as someone was willing to put in the time to learn how the product worked it worked great The problems came from users who didn't bother to go through the training and then didn't find it to be "intuitive".
NetCommunity works great for online giving and event registrations. The transactions for both are easily integrated into batches in Rasier's Edge. The registration form is a little cumbersome if there is more than one registration unit involved with the event. Donors thought that the form was too lengthy to fill out. The alumni directory was hard for people to understand and really was more trouble than it was worth. We had to give that piece up when we went to Online Express. Sending emails from NetCommunity works well, although our organization has found that we like Online Express much better for this.There is more flexibility with the design of the email and with Online Express you manage the entire process from Raiser's Edge.
NetCommunity is a good product if need a more total website solution. If your organization just needs to be able to manage emails,online donations and event registrations go with Online Express.,Online donations are easily handled in NetCommunity
Event registrations work well easily to pull into a batch in Rasier's Edge,The basic templates can't be changed and you need to pay Blackbaud to redesign them.
The Alumni Directory isn't very useful.
The event registration form is cumbersome for donors to use.,6,IT was negative when parts of it were frustrating for both the users and our donors.,1Karen Stuhlfeier, bCRE AssociateAn okay product, good for some use cases, just didn't fit our needs.2014-12-15T17:41:15.663ZWe used Net Community up until 9 months ago, when we switched to another product. We were using it to host our website, manage our donor database, and sending our donor emails for the whole organization. Basically, we used NetCommunity to communicate with our donors and manage our external web presence.,NetCommunity had a good API which interfaced with a piece of custom software our organization had built to manage our internal operations. This was highly convenient and we have not found another product that interfaces this well.
The product is solid, it may not be particularly user friendly but it does what it is supposed to do.
The support team at Blackbaud was reasonably supportive whenever we called in with issues we were having with the product.,We found NetCommunity to be unwieldy to work with. We needed to keep a full-time web developer on staff in order to maintain and update our ministry website. With our new product we are able to function without a full-time developer.
We found the reporting functions to be counter-intuitive, difficult to work with compared to other products
Some simple tasks, like keeping our email database up to date and cleansed of hard bounces and spam reports, were very manual and required much more time to implement than with other products.,7,Just neutral. NetCommunity has some great features, it just wasn't a good fit for our organization. Switching away from NC has led our team to spend more time on some tasks, less time on others. The difference is more in our focus
We've been able to increase our average email open rate from 9-10% to about 15% since switching away from Net Community. Much of the difference is our email strategy, not the software itself, but NetCommunity made it difficult for us to implement the strategies which we now use.,HubSpot,1Dave GladsonCompletely Satisfied2017-06-23T22:13:41.460ZWe use Blackbaud NetCommunity (BBNC) for foundation-related event registrations and online contributions. It allows us to create varied means by which the donor or other constituents can become an active participant in the worthwhile endeavors of our organization.,Handles all donations and event registrations well.
I appreciate the ability NetCommunity has to link with The Raiser's Edge. Makes data entry very easy and efficient in handling donations and event registrations.
My first experience with NetCommunity was approximately 5 years ago. I have not received formal training and had to learn things on my own (with help from support and documentation). It was easy to learn and I gladly use it still to this day.,I believe added flexibility and customization would be beneficial. Perhaps, the ability is there, but I have not yet tapped into it's potential. For example, it would be nice to add more than just a logo on the registration page.
Not sure of what else there is. It has served it's purpose for me quite well.,10,Initial costs (sticker shock) are always of concern. However, I believe the product pays for itself in the long-term.
The ROI is significant in that it provides an application that is already "out-of-the-box" for most organizations and their various objectives. Otherwise, an organization is limited in it's options for other solutions (i.e. using third party vendors that charge for application use and maintenance). Whereas, I am responsible for publishing what our organization puts out on the internet and any communications, and Blackbaud is simply hosting the application and is there for support.,,The Raisers Edge, Financial EdgeVerified UserRaiser's Edge User? NetCommunity is a MUST!2013-10-22T15:29:12.873ZData integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).,For mass volumes of data, the Raiser's Edge plug-in can become tedious to manage.,Less staff cost on importing web data into The Raiser's Edge as it is now integrated from Blackbaud NetCommunity.
Email marketing efforts are more targeted and now have a higher response rate. This equates to increased fundraising dollars.
Our advancement and alumni communities are branded like our entire website. This provides a seamless user experience to our constituents and makes our internal departments appear much more integrated. This ultimately builds consumer confidence in our brand.
A/B split testing has allowed us to further tailor content that is preferred by our audience. This targeting allows us to be more successful in gaining conversions, event registrations, etc.,10,10,2000,2,Donation and event management forms that integrate with The Raiser's Edge CRM.
Target various audiences by using data that is available about them in the CRM.
Perform A/B split testing to determine which content is most successful.
Manage multiple external facing websites with shared content in one tool.
Manage email subscriptions.,,,Vendor implemented,9,In-person training,9,To brand the website in our own style.,Yes,10,9,9,8,The Raiser's Edge,,Each customer will be able to negotiate terms with Blackbaud depending on their needs and when they can make a purchase. Typically, end of month or end of quarter cycles were favorable to us for pricing.Robert Goodman
Unspecified
Blackbaud NetCommunity
50 Ratings
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