A solid option if you’re already using RE
The product is used to process online donations. It does a good job but could be made better with more user and customization options.
Overview
What is Blackbaud Online Express?
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®.Blackbaud Online…
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What is Blackbaud Online Express?
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud…
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Blackbaud Online Express?
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®.
Blackbaud Online Express enables users to create and send mobile-responsive emails.
- Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for nonprofits
- Create appealing emails with a drag-and-drop editor, where users can add, remove, or revise content on the fly
- Make sure a message creates an impact by targeting emails to distribution lists created in Blackbaud Raiser's Edge NXT
- Track the progress of online initiatives with instant insight into how communications are performing
- Remove barriers to online engagement with step-by-step instructions to help create forms
- Save time with pre-designed, mobile-friendly form templates created specifically for nonprofits
- Add forms to existing website with HTML copy-and-paste
- Keep an organization's online branding consistent with forms designed for the organization
Blackbaud Online Express Competitors
- Boardable
- DonorPerfect
- morweb
Blackbaud Online Express Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Boardable and DonorPerfect are common alternatives for Blackbaud Online Express.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Blackbaud Online Express are from Small Businesses (1-50 employees).
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Reviews
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April 11, 2022
Online Express: a great addition to our company
We are using Online Express for creating online donation forms, processing online donations, creating and sending our e-newsletter communications to our constituents, managing signups for e-communications, and for tracking event participation and registrations. The program is very helpful in tracking the activity and clicks on our e-communications with our constituents. It makes combining information received through Online Express into our Raiser's Edge database very easily.
- Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
- Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
- It would be helpful if there were a way to have constituents sign up for different email communications. They may sign up to receive communications but not select different types of communications based on their interests.
- Online Express has been a big boost in our online donations. We previously used Blackbaud's NetCommunity and found Online Express to be a big improvement.
- Unfortunately, by switching to Online Express we lost the ability to have our users sign up to receive different e-mail communications. We are hoping this feature is eventually included with Online Express.
Blackbaud's Online Express is MUCH easier to use than NetCommunity. Having the ability to "drop" donation forms directly into our existing website is a big improvement over NetCommunity's web pages. Only wish Online Express offered the ability to track constituents sign up for different email communications rather than just one option.
January 09, 2020
Blackblaud for one-stop funding and revenue management
Currently, our Public Affairs and Grants Management offices utilize Blackbaud Online Express. Philanthropic donors, strategic fund-raising efforts, and grant funding efforts are all managed via this platform. Revenue, expenditures, events, individuals, organizations, and funding sources are tracked daily. Quarterly reporting is easily accessible, user-friendly, and new users can be taught quickly.
- Clear snapshots of funding sources, the success of grant applications, and revenue amounts are readily available.
- A one-stop-shop for managing fund-raising strategies, including generated income and historical data.
- Donor management, solicitations, and thank-you notifications live in this platform.
- Multiple funding sources for the same project are sometimes tricky to manage, additional layers in reporting for these variances would be helpful.
- Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
- Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
- Snapshot reporting of successful grant applications and fund-raising are readily available.
None, actually. Our organization was already using other Blackbaud products and BOE appeared to meet our needs, and it has! It's the only platform we have used and will continue to use.
October 24, 2019
Convenient Donation Processing with Blackbaud's Online Express
We use Blackbaud Online Express to take donations and event ticket purchases directly from our web site.
- Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
- If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
- Transaction reports are easily accessible on the Blackbaud Merchant Services site.
- It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
- I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
- I honestly don't know, as I don't do any of the financial accounting, but it does make donating online very easy.
Blackbaud products are far better than Daxko; however, Daxko could automatically process recurring transactions, which I don't believe Blackbaud can do at this time.
October 21, 2019
Online Express gets the job done, but could do it better
Two Ten Footwear is using Online Express for donation forms, event registrations, and deliveries of blast emails. It is being used by our development and marketing departments.
- Donations forms are easy to create and appeal and fund information is pulled directly from our Raiser's Edge database.
- When creating event registrations, we are able to tie the event-form directly to the event in Raiser's Edge.
- We are able to load email delivery metrics onto the individual records in Raiser's Edge when sending out blast emails. We can also segment our lists based on queries created in Raiser's Edge.
- The product would benefit greatly if end users had more control over the design, look, and feel of blast emails.
- It would be really helpful if we could load non-constituent lists into the database for blast emails.
- Online Express was included with our RENXT/RE subscription. We don't do a ton of online fundraising so I'm not certain I can answer this question in a helpful way.
We were evaluating Salsa Labs but it was less functional for our purposes than OLX. We are thinking of looking into Luminate.
October 15, 2019
Great for streamlining with other Blackbaud products
We use Blackbaud Online Express for all event registrations. We set up custom registration forms using the software regularly and the information interfaces directly with Blackbaud’s Raiser's Edge and Merchant Services. We use Blackbaud for all credit card processing so it eliminates the need for an additional database or payment processor. The data collected can be automatically updated in Raiser's Edge reducing the time staff would manually enter the data.
- Customizable
- User-friendly
- Intuitive
- Not great for complex event registrations
- Repetitive
- Has some limitations
- Reduces staff time
- Streamlined credit card processing
- Allows attendees to make donations at the same time as when they register
- Eventbrite and Classy
The best part is the transfer of information directly into Raiser's Edge. Ultimately the costs seem to be about the same for any service but the reduction of staff time adds the real value to using online express. Using Merchant Services has also been a nice change as we can easily look up transactions, pull reports, and do refunds with ease. Our Finance team uses Financial Edge so they automatically have access to the information as well.