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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Overview

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

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  • Role-based user permissions (8)
    9.0
    90%
  • Online donation options (8)
    8.0
    80%
  • Event registration and ticketing (8)
    7.5
    75%
  • Reporting and data visualization (8)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Communications and Marketing

Constituent engagement and marketing features

6.6
Avg 4.9

Reporting and Analytics

Reporting and analytics about constituents and donations

6.9
Avg 6.1

Fundraising and Events

The ability to accept and process donations and manage events

5.1
Avg 4.4

Security and Platform

Features related to security and general platform usage and implementation

7.7
Avg 6.3
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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Health Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Screenshot of Social sharing toolsScreenshot of Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.

Watch Customer Spotlight: Fidelco Guide Dog Foundation

Watch Customer Spotlight: Ronald McDonald House Charities Bay Area

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.

Reviewers rate Role-based user permissions highest, with a score of 9.

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(623)

Attribute Ratings

Reviews

(1-25 of 364)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge NXT is used for fundraising by development staff and for record management of donations and pledges received. We track proposals/opportunities for various campaigns, actions taken by development team and university with the donors. We analyze data for giving to better suit our asks to constituent interests. We have event records showing who is attending. We pull lists based on data points and/or location of constituent.
Rating is not high at this point due to limited ability for pulling data - not all data points can be used to filter data and some report results vary from same data pull using traditional database. When fully developed it will be a powerful tool for development work.
  • snapshot view of constituent contact info
  • snapshot view of constituent giving
  • flexibility for each user to format their own view of data
  • Not all data points can be filtered on to generate reports
  • clean up/removal of old reports is one-off, no global clean up
  • duplicate records created - merging and removing too labor intensive
It's great provider of big picture. For many details users still need to go to database view.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud Raiser's Edge NXT as our donor database. It is our centralized resource to track prospects, donors, volunteers, vendors, as well as moves management.
  • prospect management
  • data management
  • Dashboards/ data visualizations
  • list creation
  • receipting of donations
  • better report building capabilities
  • more customizations
For smaller nonprofits, I highly recomment Blackbaud Raiser's Edge NXT. For larger non profits I would recommend Blackbaud CRM. Blackbaud Raiser's Edge NXT fits the needs of a smaller fundraising shop. it will allow you to do all basic needs for a nonprofit fundraising shop such as donor management, prospect management, data visualizations, list creations, etc.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use NXT as our CRM and marketing platform. We use the database for a wide array of things including: creating mailing lists, managing user contact information, prospect research, fiscal reporting, communications emails, and gift tracking. Personally, I touch on most of these myself since I am the data manager for the platform. Users come to me when something isn't working or they don't know how to do something.
  • They continue to improve the platform
  • Customer support is responsive
  • Online processing is a fairly smooth process
  • Reporting tools are not flexible enough to cover our needs
  • The import/update tools do not cover all data points (e.g. fund relationships)
  • If there isn't a way to do something in RE, you're forced to come up with your own solution - support does not help in this regard
It really depends on what the colleague is trying to do. While RE does not 100% cover what we need to do, it really does cover the basics. I would also not recommend this to a small business or non-profit as the contracts offered seem to be very expensive. RE greatly helps us with the stewardship of our constituents.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At my organization, we use Blackbaud Raiser's Edge NXT to manage our donor database as well as keep track of grants and funding opportunities. Blackbaud Raiser's Edge NXT helps us pull quick lists to find out about the success of an appeal, the giving history of any one donor, and the status of open pledges, among may other things. We average around 2000 individual gifts a year and have a database of around 11,000 constituents.
  • Quick lists
  • Clean overviews of constituent data
  • Fast edits to donor profiles
  • Entering and editing information for specific gifts has limited functionality
  • Built-in acknowledgement generation (requires a third party plug-in)
  • Lists, while helpful, are not as detailed as queries/reports available in Raiser's Edge
Blackbaud Raiser's Edge NXT is particularly well-suited if you're a smaller organization that does not have major data organization needs. It's also very useful if much of your solicitation strategy and giving is online, as it can handle batched gifts, can be used to create online donation forms and event registrations, and to send emails to specific groups of people that can be set through creating lists. It is, however, missing some of the depth and functionality offered by the traditional Raiser's Edge platform and those elements will likely be missed by anyone familiar with RE or who needs to do intensive reporting or physical mailings.
Katrina Noplos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Raiser's Edge NXT gives my organization the edge to quickly and efficently add gifts and data to the database, and also extract reports and information quickly. Having the dual views (webview and database view) gives each member of our department the functionality to decide which view works best for them. Major gift officers love to see all the donor information upfront in webview, and our back of house processing loves database view- with some additional webview features that come in handy!
  • Allows for editing constituents on the go
  • Gift entry and processing
  • Gift income reporting
  • Reconcilation to Financial Edge
  • Not all functions are available in webview yet
  • Switching views can be cumbersome at times
  • Doesn't allow screen and tile colors to be personalized
Raiser's Edge NXT is great for a mid to high level nonprofit who is looking for a way for Development to track gifts, sources, appeals, and fund designations in an easy way. Blackbaud really is the industry standard when it comes to gift processing, I have not heard of any other company or product being as robust as this. Might be a bit much for a nonprofit with less than 100 donors.
Roger Berg   Jr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud Raiser's Edge NXT on a daily basis. Blackbaud Raiser's Edge NXT is a cloud-based system which means our users can access it from anywhere there is internet access. We keep track of all of our existing and potential donors, their giving, their contact information, and everything we need to best insure that we are able to thank our donors and help them feel that they are important to and valued by us.
  • Gift recording, generating thank you letters and receipts
  • Recording our interactions with constituents
  • Providing insights (which can be customized) into an individual's giving capacity
  • Creating donor giving forms online
  • The 'back-end" of Blackbaud Raiser's Edge NXT - database view has functions that have not been fully developed yet in my opinion.
  • Using Blackbaud Raiser's Edge NXT for gift recording can create duplicate records I've found.
  • I've found not all fields in the database view are available in Blackbaud Raiser's Edge NXT
As database manager, I still spend the majority of my time in database view but for occasional users, board members, gift officers, or others that only need to view records - not necessarily create lists or data pulls - Blackbaud Raiser's Edge NXT is friendlier and not as intimidating. A gift officer can pull up a donor record on their phone, and if meeting at a donor's house, can see a street view and map. A Board member at an event can open a record and see a photo of the donor they've been asked to interact with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge NXT allows our department to manage donor data from donations to contact information to actions. The easy-to-use reports give us an up-to-the-moment snapshot of our campaigns and funds. As a team of 4, the time we have is limited and the built in reporting, ease of data entry, and the quick-build forms and events allow us to utilize our time most efficiently.
  • Modern looking donation forms and event pages
  • On-the-go information thanks to the Cloud
  • Ease of updating donor information and actions
  • Tech issues sometimes take a while to resolve. Usually these are minor glitches that are annoying and do not harm functionality
  • It is not as easy to pull a detailed list as it is in the traditional database view of Raiser's Edge
If your organization has folks who aren't as computer savvy or just do not have the time to work in a database, Blackbaud Raiser's Edge NXT is the way to go. A lot of the functions are very simple to use and the user interface is clean and easy. There is some data that is harder to pull from Blackbaud Raiser's Edge NXT as opposed to web view: looking for detailed lists with total giving and adding additional parameters to exports is not something you can do in Blackbaud Raiser's Edge NXT.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We track constituent donor and alumni information, bio updates, etc… as well as donor history and monthly, quarterly, and yearly reporting.
  • Easy to use
  • Easy to learn
  • Easy to change the view or look of what you want to see
  • Updates are difficult
  • The lack of synch with database view
  • Reporting and functionality Is a challenge
Very easy to learn and navigate
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our primary use for Blackbaud Raiser's Edge NXT is housing our database.
  • Great functionality for user independence
  • Great functionality for database management
  • Great functionality for running queries within our data
  • The network is unreliable and down frequently
My biggest frustration is when Blackbaud Raiser's Edge NXT is down, which feels like an unusual amount in the last six months.
Sharon Sandberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) for most gift entries. I do like that Blackbaud Raiser's Edge NXT offers a way to automatically process monthly gifts with credit cards or bank (direct debit) with "a few clicks." It's nice to have that reliability and security for those gifts. I do wish they would figure out a way to do auto-pay with pledges. I use "Lists" a lot, it's user-friendly but very linear. As my job duties change, I feel I will be using it more, especially managing a portfolio.
  • User-friendly interface
  • Auto-payment for recurring gifts
  • Summaries/Lists
  • Gift Entry- I absolutely cannot use Blackbaud Raiser's Edge NXT for day-to-day gift entry - that has to be done in RE (database)
  • It would be nice to have auto-pay for pledges
  • Sometimes lists are difficult to use- it's very linear and/or not all options needed for a robust list are available
For a smaller organization that has a lot of fundraisers, this product is ideal. It's a great way to allow the people in the field to access information without relying on one person to provide them information. It would be great if there was more compatibility between Blackbaud Raiser's Edge NXT and the database (Raiser's Edge) until Blackbaud Raiser's Edge NXT becomes the only means of use for organizations. But until some functionalities in Blackbaud Raiser's Edge NXT are made more user-friendly- specifically gift entry, online giving, lists being able to access more information (less linear), I do find that it is necessary for us to have both the database and Blackbaud Raiser's Edge NXT.
September 08, 2023

useful albeit cumbersome

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We send messages to our donor list, invitations to meetings and events, updates on our activities and year end appeals.
  • provides statistics on how many people have opened the email
  • editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
  • mails don't get past the spam filter
  • adds extra spaces which you have to go back and delete , checking every time
  • slow
  • if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.
We need a system to send emails to our list of donors and it does the job.
I haven't tried other systems so I don't actually know if there is a simpler one out there but it feels quite cumbersome.
Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
  • Research management
  • Communications management
  • Report management
  • More streamlined reports
  • Ability to create workflows easier for groups
We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, donor contact, marketing and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes". Biographical information is easy to enter and update and using Queries and Exports is fairly simple.
  • Tracking incoming revenue.
  • Running financial reports.
  • Recording donor interactions
  • Tracking marketing efforts
  • Exporting large amounts of donor information
  • Recording donor attributes and communication preferences
  • Steep learning curve for a new user
  • Interface is not user friendly
  • Queries and Exports are extremely prone to user-error
  • Searching for donors by information other than name
For a non-profit that is donor based, Blackbaud Raiser's Edge is one of the best options. If price is a concern, it may not be a great option, and if time to learn the software is limited, this may also be a bad option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge helps our organization track incoming donations, pledges, and capture information related to donors and volunteers. We use Raiser's Edge to capture important information such as giving history, relationships, and meeting notes. We have thousands of donors and volunteers with our organization, meaning we have A LOT of data to capture. Raiser's Edge is built to capture this information in an organized and logical manner.
  • Capture giving history
  • Automate action items for easy tracking
  • Managing relationships
  • Easier way to pull notes
Raiser's Edge is a must have for a fundraising organization. It captures fundraising and development data in an easy-to-use and easy-to-learn fashion. I recommend setting up a workflow to initiate actions for new donors, large increases etc. It captures volunteer data okay but shouldn't be exclusively used to track volunteerism.
Serena Livingston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud to manage our alumni and fundraising database. We use the software for reporting, prospect management, producing appeal lists, processing donations, and capturing donor/alumni information. We have over 100k records.
  • Gift Processing.
  • Relationships
  • Alumni data.
  • Event management.
Raiser's Edge is the most robust software for fundraising and constituent relationship management that I know of in the nonprofit space. The software enables us to track fundraising progress, maintain donor portfolios, track moves management, and record contact reports for donors. NXT also tracks all our alumni education records. The ability to add custom fields to our records allows us to segment our data well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Raiser's Edge NXT to store all of our constituent and gift data for fundraising at a college. The RE database view allows our research and advancement services teams to view granular data and the NXT web-view is useful for our gift officers to enter contact reports and view an overview of ratings and gift information for their prospects.
  • Pulling lists with very specific qualifiers
  • NXT view is friendly for non-technical users
  • Able to create limited reports within NXT
  • Too many fields end up in Attributes because there is no other good place for them
  • Some attributes do not have the option to export the most recent update to that field
  • Complex exports can take way too long or just crash and never finish.
I would recommend this for an organization that has a mix of technical users and end-users who prefer a simpler web view.
Cynthia E. Williams, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it for donor management to record activity and engagement, to select prospective donors and drive fundraising. I use it to connect and interact with donors and corporate partners. This is my reference when identifying potential and untapped donors to determine their giving capacity. I use the data analytics for recommendations.
  • Captures donor engagement
  • Reports donors gifts
  • Identifies donors giving and capacity
  • Provides organization contact information
  • Linking to other platforms such that communication can be easily prepared
  • Capture contact changes in organization
  • Tracking the donor gifts and recording to specific program
  • Preparing a detailed report of donor gift
It is well suited with data management. However, it would be helpful if there is a link from the donor that captures any changes in contact. People will change positions and in an effort to have the most current information when communicating this would allow us to have the best contact and helps us reach deadlines.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud has done an outstanding job simplifying its flagship product, The Raiser's Edge. NXT is intuitive and easy to use, especially after having used the classic program. Like any good CRM it's cloud-based and can be accessed from anywhere and doesn't require installation of additional software or VPN. We use NXT to manage constituent relationships, including their communication preferences, and also use it for Events, gift processing and reporting.
  • the Workcenter is designed with frontline fundraisers in mind
  • Donation forms have QR codes!
  • Event management in NXT is better than in the database (or classic) view
  • The out-of-box dashboard/reports are helpful and insightful, and push to best practice
  • Several modules are still read-only, such as Volunteer Management and Memberships
  • Gift Batching in RE NXT is too simplified, users need more cash management control
  • Would be nice to be able to search for any kind of record, not just constituents
NXT is well suited to almost any nonprofit in any vertical. Blackbaud knows this industry better than any other software vendor or service provider out there. NXT is less customizable than Blackbaud's CRM solution, so it's possible that incredibly specialized and/or behemoth nonprofits who need to track vastly different kinds of information would feel this lack of customization.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
<ul><li>Regional Development Executive s keep track of prospects and actions</li><li>Emailing donors and employees</li><li>Events</li><li>Donation forms</li><li>Incoming donations</li><li>Reporting</li></ul>Raiser's Edge NXT has helped us in communication better with our donors and employees. It has also helped with mainstreaming our events as it is easier to keep track of participants and sponsors.
  • Keep track of actions on prospective donors
  • Keep track of participants in events
  • Easy to create unique emails to send to donors and employees
  • Include county in the address section
I have found that RE NXT works great with creating events and forms. However, when inputting donations, I still prefer to use the Database view as there are more details to include. I really like the marketing section where you can create emails. I use this a lot in communicating with both donors and employees. I like how the forms are set up. It is so much easier than Online Express and there are a lot more options.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NXT to manage our donor database and track gifts we receive, gifts pending, etc. Helps our development officers keep their portfolios efficient and productive. Helps our database manager produce reports showing progress. Helps our gift processing team import gift data
  • Track gifts by event, campaign, appeal, etc.
  • Allows us to easily organize portfolios and track donors
  • Is user friendly for our development officers which leads to them utilizing the platform more than before our transition to NXT
  • It was a bit of a transition for our development officers - there is a lot NXT can do and getting familiar with all of those functions can take a while
  • I prefer working in database view and find it easier to pull reports and make changes to records in that view
  • Confusion over the purpose of the list function has tripped us up and we tend to use query and export in database view instead
It is definitely suited for those working in philanthropy and needing a platform that helps development officers keep their portfolios organized and thus efficient and productive. Also helpful in tracking our future totals as officers can easily track their pending opportunities.
Bailee Copas | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Raiser's Edge NXT as a donor management tool within our small foundation. This told helps us track constituent interactions and donations. We have about 3,000 donors.
  • Tracking various donations though funds, appeals and campaigns.
  • Automating pledges is not user-friendly - you have to manually run reports and apply donations to pledge payments.
  • You still have to use the 1990s-looking backend of the software when using Raiser's Edge NXT.
  • Creating and saving letters from the database is not user friendly.
This software is not intuitive. It does not work well for small organizations, especially. As a team of two people, we do not have the manpower or time to manually do all the tasks we want our database to do automatically. Even for a large organization, this software is not user-friendly or intuitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud Raiser's Edge NXT every day to look up my donor's information we have stored on the software. Using NXT allows me access to not only their address, and phone numbers but also to their last pledges and payments along with media that is attached to their account.
  • Store all the donor information.
  • Easy log in.
  • Clear.
  • Stop making changes to the password.
  • Remove the security text message.
  • Make it faster.
At an event, we had a donor leave their credit card, we were able to log in on our Blackbaud Raiser's Edge NXT and look up their information to then call them and have them come get their credit card back from us at the event. It is mobile and works anywhere.
January 02, 2023

Cautiously optimistic

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is our CRM for fundraising. We use it to track gifts, manage donor and prospect engagement, plan engagement based on analytics and develop solicitations in part on history tracked on RE. We need more help in identifying major gift prospects and a better way to track and calendar engagement on best prospects.
  • Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
  • NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
  • Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
  • Wealth information to identify constituents including donors and prospects regarding their capacity to give is not readily available and should be part of the package.
  • Should be able to move information back and forth from other platforms like Imodules.
  • Running queries is more complicated than it should be and recommendations vary between RE support staff and website.
  • Finding the right RE/NXT Courses to take is very complicated and time consuming to sift through; it’s too difficult to find a RE staff person knowledgeable to make recommendations. I feel I am on my own to find the courses I need and so delay taking class.
For organizations needing to build major gifts, RE doesn’t have a robust and easy system to review database of prospects and donor for best prospects and how to rank them. Also it should be standard in my package. Wrath information doesn’t appear as robust as competitors and it feels cumbersome to work the data into day to day donor calls. Also would like AI to tell me which prospect to contact when, identify affinities, recommend gift type and amount and more, and offer this daily to gift officers on individual dashboards as action items for Development staff to act on daily.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization migrated from the older version of Raiser's Edge to NXT about three years ago and has slowly increased its use. I would say about half of our team uses NXT and the other half prefers to work in the older (database) version. It has a few handy reporting features and is easier to navigate for some of our team as they work with donors to the organization.
  • Quicker to look up donor information.
  • Linkable information for easy moving from one constituent to another.
  • I can create quick reports for the team to view with a click.
  • It's missing 85% of the functionality of the database view, which is why I can't really use it as the DBA.
  • There are not enough fields built into Lists or Reporting to make them adequately functional.
  • NXT does not have the Volunteer module.
  • NXT is missing a connector with Luminate, which is Blackbaud's more robust online platform.
I think it is well suited to smaller organizations that don't need complex reporting or querying functions or where users are not used to sophisticated fundraising CRMs. It has features that are easier to navigate for executives that don't spend much time in the software and only need to look up information on constituents. When those executives need reports or segmented lists, etc., I turn to the database view to generate those things and share it with them. As our organization's database administrator, it is time-consuming and frustrating to work in dual systems that don't always share the same functionality and have different terminology; any training documentation has to exist for two systems despite it being a single CRM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud Raiser's Edge NXT for gift entry and donor/prospect management. We reconcile monthly with finance to ensure our fundraising totals tie out with the accounting side.
  • Easy to read format.
  • Prompts before changing things.
  • Intuitive design.
  • Ability to work in multiple views based on preference.
  • Need for things to carry over consistently between web and database view.
  • Better communication regarding outages or down-time.
Blackbaud Raiser's Edge NXT is great for gift tracking and donor trends. Not always the most reliable for prospect research.
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