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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Overview

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

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Recent Reviews

Awesome Product

10 out of 10
May 20, 2024
We use Blackbaud Raiser's Edge NXT to keep track of alum and their donations to our school. I am an admin so I have full access to the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Role-based user permissions (11)
    9.1
    91%
  • Event registration and ticketing (10)
    8.1
    81%
  • Reporting and data visualization (11)
    7.7
    77%
  • Wealth screening (10)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Communications and Marketing

Constituent engagement and marketing features

6.8
Avg 6.8

Reporting and Analytics

Reporting and analytics about constituents and donations

7.5
Avg 6.6

Fundraising and Events

The ability to accept and process donations and manage events

5.4
Avg 5.8

Security and Platform

Features related to security and general platform usage and implementation

8
Avg 7.2
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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Health Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Screenshot of Social sharing toolsScreenshot of Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.

Watch Customer Spotlight: Fidelco Guide Dog Foundation

Watch Customer Spotlight: Ronald McDonald House Charities Bay Area

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.

Reviewers rate Role-based user permissions highest, with a score of 9.1.

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(627)

Attribute Ratings

Reviews

(1-25 of 368)
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Score 9 out of 10
Vetted Review
Verified User
We use Blackbaud Raiser's Edge NXT to manage our donor database including constituent tracking, gift management, events, mailings, and reporting. The query tool is particularly robust and is helpful in crafting mailing lists and reporting.
  • Blackbaud Raiser's Edge NXT has an elegant user interface. It's a great combination of function and form. Gift officers can easily find what they're looking for with little guidance.
  • Constituent records are structured in a way that give the user a high-level understanding of their donors/prospects, with an option to drill down for further detail.
  • The events module includes lots of useful features including event details, registration forms, guest check-in, etc.
  • The Wealth Management add-on is useful for understanding prospective donors' capacity and affinity to give.
  • There are extensive resources available for both new and experienced Blackbaud Raiser's Edge NXT users.
  • Blackbaud Raiser's Edge NXT currently comes in two flavors: NXT (for web) and "database view." While they share the same data source, their functionalities have not been completely aligned. However, Blackbaud has been working to fix most of those incongruencies as it plans to sunset database view in the coming years.
  • Being a leader in the industry, Blackbaud Raiser's Edge NXT is more expensive than other solutions in the market.
  • Some features that should be included in the product cost (I believe) are extra. For example, the only way to schedule reports to run automatically is by purchasing the "Queue" module.
We use Blackbaud Raiser's Edge NXT to manage minute details of our constituents and their gifts. We slice and dice those records en masse to create segmented solicitation lists, gift acknowledgments, and event invitations. We also use it to report on donor activity and trend analysis using out-of-the-box reports as well as more extensive tools like Power BI.
May 20, 2024

Awesome Product

Score 10 out of 10
Vetted Review
Verified User
We use Blackbaud Raiser's Edge NXT to keep track of alum and their donations to our school. I am an admin so I have full access to the database. The database we were using was very out of date. It has proven very helpful to keep information up to date about our alumni.
  • There are tons of classes and the instructors are extremely helpful.
  • NXT is very user friendly.
  • The community is always available to answer questions and give advice when run into a problem.
  • Customer service reps have been very helpful.
  • I wish connecting relationships was a bit easier.
  • I wish there were more elearning classes with an instructor attached to ask any questions that may come up.
  • Sometimes getting on to the database can be difficult because of the outside connection.
For our purposes of keeping track of Alumni, their gifts and the events they attend I find that Blackbaud Raiser's Edge NXT is very helpful. I love that we can attach relationships between students, parents, siblings and employment. This is super helpful when tracking gifts from personal businesses.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
At my organization, we use Blackbaud Raiser's Edge NXT to manage our donor database as well as keep track of grants and funding opportunities. Blackbaud Raiser's Edge NXT helps us pull quick lists to find out about the success of an appeal, the giving history of any one donor, and the status of open pledges, among may other things. We average around 2000 individual gifts a year and have a database of around 11,000 constituents.
  • Quick lists
  • Clean overviews of constituent data
  • Fast edits to donor profiles
  • Entering and editing information for specific gifts has limited functionality
  • Built-in acknowledgement generation (requires a third party plug-in)
  • Lists, while helpful, are not as detailed as queries/reports available in Raiser's Edge
Blackbaud Raiser's Edge NXT is particularly well-suited if you're a smaller organization that does not have major data organization needs. It's also very useful if much of your solicitation strategy and giving is online, as it can handle batched gifts, can be used to create online donation forms and event registrations, and to send emails to specific groups of people that can be set through creating lists. It is, however, missing some of the depth and functionality offered by the traditional Raiser's Edge platform and those elements will likely be missed by anyone familiar with RE or who needs to do intensive reporting or physical mailings.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My organization is a private high school which operates similarly to a small college. We use RE-NXT for our fundraising efforts. RE-NXT makes it so easy for our gift officers to find the information they need about their prospects quickly and efficiently. List generation is a breeze and so easy to share. Attachments are easy to access as well.
  • The Work Center for our fundraisers gives a fantastic snapshot of past due actions and overdue pledges. Clicking on the number brings up a detailed list with the ability to add Actions straight from the list.
  • NXT's ability to customize dashboards and insights gives me the ability to report on statistics that my team needs. The visuals are compelling and helpful.
  • List generation is incredibly easy. The filters are easy to use, and one the list is made, can easily be exported or shared.
  • The tribute module is only available in database view.
  • I'm not a fan of having to manage table entries in RE-NXT view. It was recently moved over from database view, and finding what I need is difficult.
  • The volunteer module needs to be managed in database view. You can't do anything with it starting in RE-NXT.
I think this product is well-suited for educational institutions, both at the private high school level and the higher education level. It covers a lot of ground in terms of recording information, and you have a lot of ability to tailor the software to your needs. I think there's some room for growth in terms of recording DEI information. Organizations who have very small staff may not want to consider this product because they might not have the time to take advantage of all the capabilities NXT has.
Sharon Sandberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) for most gift entries. I do like that Blackbaud Raiser's Edge NXT offers a way to automatically process monthly gifts with credit cards or bank (direct debit) with "a few clicks." It's nice to have that reliability and security for those gifts. I do wish they would figure out a way to do auto-pay with pledges. I use "Lists" a lot, it's user-friendly but very linear. As my job duties change, I feel I will be using it more, especially managing a portfolio.
  • User-friendly interface
  • Auto-payment for recurring gifts
  • Summaries/Lists
  • Gift Entry- I absolutely cannot use Blackbaud Raiser's Edge NXT for day-to-day gift entry - that has to be done in RE (database)
  • It would be nice to have auto-pay for pledges
  • Sometimes lists are difficult to use- it's very linear and/or not all options needed for a robust list are available
For a smaller organization that has a lot of fundraisers, this product is ideal. It's a great way to allow the people in the field to access information without relying on one person to provide them information. It would be great if there was more compatibility between Blackbaud Raiser's Edge NXT and the database (Raiser's Edge) until Blackbaud Raiser's Edge NXT becomes the only means of use for organizations. But until some functionalities in Blackbaud Raiser's Edge NXT are made more user-friendly- specifically gift entry, online giving, lists being able to access more information (less linear), I do find that it is necessary for us to have both the database and Blackbaud Raiser's Edge NXT.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud Raiser's Edge NXT as our donor database. It is our centralized resource to track prospects, donors, volunteers, vendors, as well as moves management.
  • prospect management
  • data management
  • Dashboards/ data visualizations
  • list creation
  • receipting of donations
  • better report building capabilities
  • more customizations
For smaller nonprofits, I highly recomment Blackbaud Raiser's Edge NXT. For larger non profits I would recommend Blackbaud CRM. Blackbaud Raiser's Edge NXT fits the needs of a smaller fundraising shop. it will allow you to do all basic needs for a nonprofit fundraising shop such as donor management, prospect management, data visualizations, list creations, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud Raiser's Edge NXT as our one-stop database for our donor information. Blackbaud Raiser's Edge NXT allows us to easily access the information that we need quickly, and even allows for personal customization of the ordering of the information - allowing users to see the information they need to do their specific work.
  • Customization of View
  • Holds the information we need to see in one place
  • Has good options for support
  • Additional automization to remove some manual processing
  • Extend full functionality across both the database and web views
  • Ensure information is the same in both database and web views
Blackbaud Raiser's Edge NXT is a good option to provide a one stop database for fundraising information on your organization's donors. It makes the information easily accessible to any employee who has access to help them efficiently perform their specific job duties in fundraising and allows for customization of their view.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge NXT is used for fundraising by development staff and for record management of donations and pledges received. We track proposals/opportunities for various campaigns, actions taken by development team and university with the donors. We analyze data for giving to better suit our asks to constituent interests. We have event records showing who is attending. We pull lists based on data points and/or location of constituent.
Rating is not high at this point due to limited ability for pulling data - not all data points can be used to filter data and some report results vary from same data pull using traditional database. When fully developed it will be a powerful tool for development work.
  • snapshot view of constituent contact info
  • snapshot view of constituent giving
  • flexibility for each user to format their own view of data
  • Not all data points can be filtered on to generate reports
  • clean up/removal of old reports is one-off, no global clean up
  • duplicate records created - merging and removing too labor intensive
It's great provider of big picture. For many details users still need to go to database view.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use NXT as our CRM and marketing platform. We use the database for a wide array of things including: creating mailing lists, managing user contact information, prospect research, fiscal reporting, communications emails, and gift tracking. Personally, I touch on most of these myself since I am the data manager for the platform. Users come to me when something isn't working or they don't know how to do something.
  • They continue to improve the platform
  • Customer support is responsive
  • Online processing is a fairly smooth process
  • Reporting tools are not flexible enough to cover our needs
  • The import/update tools do not cover all data points (e.g. fund relationships)
  • If there isn't a way to do something in RE, you're forced to come up with your own solution - support does not help in this regard
It really depends on what the colleague is trying to do. While RE does not 100% cover what we need to do, it really does cover the basics. I would also not recommend this to a small business or non-profit as the contracts offered seem to be very expensive. RE greatly helps us with the stewardship of our constituents.
Katrina Noplos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Using Raiser's Edge NXT gives my organization the edge to quickly and efficently add gifts and data to the database, and also extract reports and information quickly. Having the dual views (webview and database view) gives each member of our department the functionality to decide which view works best for them. Major gift officers love to see all the donor information upfront in webview, and our back of house processing loves database view- with some additional webview features that come in handy!
  • Allows for editing constituents on the go
  • Gift entry and processing
  • Gift income reporting
  • Reconcilation to Financial Edge
  • Not all functions are available in webview yet
  • Switching views can be cumbersome at times
  • Doesn't allow screen and tile colors to be personalized
Raiser's Edge NXT is great for a mid to high level nonprofit who is looking for a way for Development to track gifts, sources, appeals, and fund designations in an easy way. Blackbaud really is the industry standard when it comes to gift processing, I have not heard of any other company or product being as robust as this. Might be a bit much for a nonprofit with less than 100 donors.
Roger Berg   Jr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Blackbaud Raiser's Edge NXT on a daily basis. Blackbaud Raiser's Edge NXT is a cloud-based system which means our users can access it from anywhere there is internet access. We keep track of all of our existing and potential donors, their giving, their contact information, and everything we need to best insure that we are able to thank our donors and help them feel that they are important to and valued by us.
  • Gift recording, generating thank you letters and receipts
  • Recording our interactions with constituents
  • Providing insights (which can be customized) into an individual's giving capacity
  • Creating donor giving forms online
  • The 'back-end" of Blackbaud Raiser's Edge NXT - database view has functions that have not been fully developed yet in my opinion.
  • Using Blackbaud Raiser's Edge NXT for gift recording can create duplicate records I've found.
  • I've found not all fields in the database view are available in Blackbaud Raiser's Edge NXT
As database manager, I still spend the majority of my time in database view but for occasional users, board members, gift officers, or others that only need to view records - not necessarily create lists or data pulls - Blackbaud Raiser's Edge NXT is friendlier and not as intimidating. A gift officer can pull up a donor record on their phone, and if meeting at a donor's house, can see a street view and map. A Board member at an event can open a record and see a photo of the donor they've been asked to interact with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge NXT allows our department to manage donor data from donations to contact information to actions. The easy-to-use reports give us an up-to-the-moment snapshot of our campaigns and funds. As a team of 4, the time we have is limited and the built in reporting, ease of data entry, and the quick-build forms and events allow us to utilize our time most efficiently.
  • Modern looking donation forms and event pages
  • On-the-go information thanks to the Cloud
  • Ease of updating donor information and actions
  • Tech issues sometimes take a while to resolve. Usually these are minor glitches that are annoying and do not harm functionality
  • It is not as easy to pull a detailed list as it is in the traditional database view of Raiser's Edge
If your organization has folks who aren't as computer savvy or just do not have the time to work in a database, Blackbaud Raiser's Edge NXT is the way to go. A lot of the functions are very simple to use and the user interface is clean and easy. There is some data that is harder to pull from Blackbaud Raiser's Edge NXT as opposed to web view: looking for detailed lists with total giving and adding additional parameters to exports is not something you can do in Blackbaud Raiser's Edge NXT.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We track constituent donor and alumni information, bio updates, etc… as well as donor history and monthly, quarterly, and yearly reporting.
  • Easy to use
  • Easy to learn
  • Easy to change the view or look of what you want to see
  • Updates are difficult
  • The lack of synch with database view
  • Reporting and functionality Is a challenge
Very easy to learn and navigate
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our primary use for Blackbaud Raiser's Edge NXT is housing our database.
  • Great functionality for user independence
  • Great functionality for database management
  • Great functionality for running queries within our data
  • The network is unreliable and down frequently
My biggest frustration is when Blackbaud Raiser's Edge NXT is down, which feels like an unusual amount in the last six months.
September 08, 2023

useful albeit cumbersome

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We send messages to our donor list, invitations to meetings and events, updates on our activities and year end appeals.
  • provides statistics on how many people have opened the email
  • editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
  • mails don't get past the spam filter
  • adds extra spaces which you have to go back and delete , checking every time
  • slow
  • if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.
We need a system to send emails to our list of donors and it does the job.
I haven't tried other systems so I don't actually know if there is a simpler one out there but it feels quite cumbersome.
Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
  • Research management
  • Communications management
  • Report management
  • More streamlined reports
  • Ability to create workflows easier for groups
We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Blackbaud Raisers Edge for our CRM for fundraising, events, action tracking, donor contact, marketing and financials. It is used by Development, Finance, and Program Outreach. It accurately tracks fundraising numbers and constituent interactions so hundreds of employees can be aware of such actions and not "step on each other's toes". Biographical information is easy to enter and update and using Queries and Exports is fairly simple.
  • Tracking incoming revenue.
  • Running financial reports.
  • Recording donor interactions
  • Tracking marketing efforts
  • Exporting large amounts of donor information
  • Recording donor attributes and communication preferences
  • Steep learning curve for a new user
  • Interface is not user friendly
  • Queries and Exports are extremely prone to user-error
  • Searching for donors by information other than name
For a non-profit that is donor based, Blackbaud Raiser's Edge is one of the best options. If price is a concern, it may not be a great option, and if time to learn the software is limited, this may also be a bad option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge helps our organization track incoming donations, pledges, and capture information related to donors and volunteers. We use Raiser's Edge to capture important information such as giving history, relationships, and meeting notes. We have thousands of donors and volunteers with our organization, meaning we have A LOT of data to capture. Raiser's Edge is built to capture this information in an organized and logical manner.
  • Capture giving history
  • Automate action items for easy tracking
  • Managing relationships
  • Easier way to pull notes
Raiser's Edge is a must have for a fundraising organization. It captures fundraising and development data in an easy-to-use and easy-to-learn fashion. I recommend setting up a workflow to initiate actions for new donors, large increases etc. It captures volunteer data okay but shouldn't be exclusively used to track volunteerism.
Serena Livingston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud to manage our alumni and fundraising database. We use the software for reporting, prospect management, producing appeal lists, processing donations, and capturing donor/alumni information. We have over 100k records.
  • Gift Processing.
  • Relationships
  • Alumni data.
  • Event management.
Raiser's Edge is the most robust software for fundraising and constituent relationship management that I know of in the nonprofit space. The software enables us to track fundraising progress, maintain donor portfolios, track moves management, and record contact reports for donors. NXT also tracks all our alumni education records. The ability to add custom fields to our records allows us to segment our data well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Raiser's Edge NXT to store all of our constituent and gift data for fundraising at a college. The RE database view allows our research and advancement services teams to view granular data and the NXT web-view is useful for our gift officers to enter contact reports and view an overview of ratings and gift information for their prospects.
  • Pulling lists with very specific qualifiers
  • NXT view is friendly for non-technical users
  • Able to create limited reports within NXT
  • Too many fields end up in Attributes because there is no other good place for them
  • Some attributes do not have the option to export the most recent update to that field
  • Complex exports can take way too long or just crash and never finish.
I would recommend this for an organization that has a mix of technical users and end-users who prefer a simpler web view.
Cynthia E. Williams, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it for donor management to record activity and engagement, to select prospective donors and drive fundraising. I use it to connect and interact with donors and corporate partners. This is my reference when identifying potential and untapped donors to determine their giving capacity. I use the data analytics for recommendations.
  • Captures donor engagement
  • Reports donors gifts
  • Identifies donors giving and capacity
  • Provides organization contact information
  • Linking to other platforms such that communication can be easily prepared
  • Capture contact changes in organization
  • Tracking the donor gifts and recording to specific program
  • Preparing a detailed report of donor gift
It is well suited with data management. However, it would be helpful if there is a link from the donor that captures any changes in contact. People will change positions and in an effort to have the most current information when communicating this would allow us to have the best contact and helps us reach deadlines.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud has done an outstanding job simplifying its flagship product, The Raiser's Edge. NXT is intuitive and easy to use, especially after having used the classic program. Like any good CRM it's cloud-based and can be accessed from anywhere and doesn't require installation of additional software or VPN. We use NXT to manage constituent relationships, including their communication preferences, and also use it for Events, gift processing and reporting.
  • the Workcenter is designed with frontline fundraisers in mind
  • Donation forms have QR codes!
  • Event management in NXT is better than in the database (or classic) view
  • The out-of-box dashboard/reports are helpful and insightful, and push to best practice
  • Several modules are still read-only, such as Volunteer Management and Memberships
  • Gift Batching in RE NXT is too simplified, users need more cash management control
  • Would be nice to be able to search for any kind of record, not just constituents
NXT is well suited to almost any nonprofit in any vertical. Blackbaud knows this industry better than any other software vendor or service provider out there. NXT is less customizable than Blackbaud's CRM solution, so it's possible that incredibly specialized and/or behemoth nonprofits who need to track vastly different kinds of information would feel this lack of customization.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
<ul><li>Regional Development Executive s keep track of prospects and actions</li><li>Emailing donors and employees</li><li>Events</li><li>Donation forms</li><li>Incoming donations</li><li>Reporting</li></ul>Raiser's Edge NXT has helped us in communication better with our donors and employees. It has also helped with mainstreaming our events as it is easier to keep track of participants and sponsors.
  • Keep track of actions on prospective donors
  • Keep track of participants in events
  • Easy to create unique emails to send to donors and employees
  • Include county in the address section
I have found that RE NXT works great with creating events and forms. However, when inputting donations, I still prefer to use the Database view as there are more details to include. I really like the marketing section where you can create emails. I use this a lot in communicating with both donors and employees. I like how the forms are set up. It is so much easier than Online Express and there are a lot more options.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use NXT to manage our donor database and track gifts we receive, gifts pending, etc. Helps our development officers keep their portfolios efficient and productive. Helps our database manager produce reports showing progress. Helps our gift processing team import gift data
  • Track gifts by event, campaign, appeal, etc.
  • Allows us to easily organize portfolios and track donors
  • Is user friendly for our development officers which leads to them utilizing the platform more than before our transition to NXT
  • It was a bit of a transition for our development officers - there is a lot NXT can do and getting familiar with all of those functions can take a while
  • I prefer working in database view and find it easier to pull reports and make changes to records in that view
  • Confusion over the purpose of the list function has tripped us up and we tend to use query and export in database view instead
It is definitely suited for those working in philanthropy and needing a platform that helps development officers keep their portfolios organized and thus efficient and productive. Also helpful in tracking our future totals as officers can easily track their pending opportunities.
Bailee Copas | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Raiser's Edge NXT as a donor management tool within our small foundation. This told helps us track constituent interactions and donations. We have about 3,000 donors.
  • Tracking various donations though funds, appeals and campaigns.
  • Automating pledges is not user-friendly - you have to manually run reports and apply donations to pledge payments.
  • You still have to use the 1990s-looking backend of the software when using Raiser's Edge NXT.
  • Creating and saving letters from the database is not user friendly.
This software is not intuitive. It does not work well for small organizations, especially. As a team of two people, we do not have the manpower or time to manually do all the tasks we want our database to do automatically. Even for a large organization, this software is not user-friendly or intuitive.
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