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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Overview

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Health Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Screenshot of Social sharing toolsScreenshot of Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.

Watch Customer Spotlight: Fidelco Guide Dog Foundation

Watch Customer Spotlight: Ronald McDonald House Charities Bay Area

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.

Reviewers rate Role-based user permissions highest, with a score of 9.7.

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(612)

Attribute Ratings

Reviews

(1-25 of 359)
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Roger Berg   Jr. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As database manager, I still spend the majority of my time in database view but for occasional users, board members, gift officers, or others that only need to view records - not necessarily create lists or data pulls - Blackbaud Raiser's Edge NXT is friendlier and not as intimidating. A gift officer can pull up a donor record on their phone, and if meeting at a donor's house, can see a street view and map. A Board member at an event can open a record and see a photo of the donor they've been asked to interact with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If your organization has folks who aren't as computer savvy or just do not have the time to work in a database, Blackbaud Raiser's Edge NXT is the way to go. A lot of the functions are very simple to use and the user interface is clean and easy. There is some data that is harder to pull from Blackbaud Raiser's Edge NXT as opposed to web view: looking for detailed lists with total giving and adding additional parameters to exports is not something you can do in Blackbaud Raiser's Edge NXT.
Sharon Sandberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For a smaller organization that has a lot of fundraisers, this product is ideal. It's a great way to allow the people in the field to access information without relying on one person to provide them information. It would be great if there was more compatibility between Blackbaud Raiser's Edge NXT and the database (Raiser's Edge) until Blackbaud Raiser's Edge NXT becomes the only means of use for organizations. But until some functionalities in Blackbaud Raiser's Edge NXT are made more user-friendly- specifically gift entry, online giving, lists being able to access more information (less linear), I do find that it is necessary for us to have both the database and Blackbaud Raiser's Edge NXT.
Brittany Beltz | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For a non-profit that is donor based, Blackbaud Raiser's Edge is one of the best options. If price is a concern, it may not be a great option, and if time to learn the software is limited, this may also be a bad option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Raiser's Edge is a must have for a fundraising organization. It captures fundraising and development data in an easy-to-use and easy-to-learn fashion. I recommend setting up a workflow to initiate actions for new donors, large increases etc. It captures volunteer data okay but shouldn't be exclusively used to track volunteerism.
Serena Livingston | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Raiser's Edge is the most robust software for fundraising and constituent relationship management that I know of in the nonprofit space. The software enables us to track fundraising progress, maintain donor portfolios, track moves management, and record contact reports for donors. NXT also tracks all our alumni education records. The ability to add custom fields to our records allows us to segment our data well.
Cynthia E. Williams, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited with data management. However, it would be helpful if there is a link from the donor that captures any changes in contact. People will change positions and in an effort to have the most current information when communicating this would allow us to have the best contact and helps us reach deadlines.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NXT is well suited to almost any nonprofit in any vertical. Blackbaud knows this industry better than any other software vendor or service provider out there. NXT is less customizable than Blackbaud's CRM solution, so it's possible that incredibly specialized and/or behemoth nonprofits who need to track vastly different kinds of information would feel this lack of customization.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have found that RE NXT works great with creating events and forms. However, when inputting donations, I still prefer to use the Database view as there are more details to include. I really like the marketing section where you can create emails. I use this a lot in communicating with both donors and employees. I like how the forms are set up. It is so much easier than Online Express and there are a lot more options.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is definitely suited for those working in philanthropy and needing a platform that helps development officers keep their portfolios organized and thus efficient and productive. Also helpful in tracking our future totals as officers can easily track their pending opportunities.
Bailee Copas | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
This software is not intuitive. It does not work well for small organizations, especially. As a team of two people, we do not have the manpower or time to manually do all the tasks we want our database to do automatically. Even for a large organization, this software is not user-friendly or intuitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
At an event, we had a donor leave their credit card, we were able to log in on our Blackbaud Raiser's Edge NXT and look up their information to then call them and have them come get their credit card back from us at the event. It is mobile and works anywhere.
January 02, 2023

Cautiously optimistic

Score 9 out of 10
Vetted Review
Verified User
Incentivized
For organizations needing to build major gifts, RE doesn’t have a robust and easy system to review database of prospects and donor for best prospects and how to rank them. Also it should be standard in my package. Wrath information doesn’t appear as robust as competitors and it feels cumbersome to work the data into day to day donor calls. Also would like AI to tell me which prospect to contact when, identify affinities, recommend gift type and amount and more, and offer this daily to gift officers on individual dashboards as action items for Development staff to act on daily.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I think it is well suited to smaller organizations that don't need complex reporting or querying functions or where users are not used to sophisticated fundraising CRMs. It has features that are easier to navigate for executives that don't spend much time in the software and only need to look up information on constituents. When those executives need reports or segmented lists, etc., I turn to the database view to generate those things and share it with them. As our organization's database administrator, it is time-consuming and frustrating to work in dual systems that don't always share the same functionality and have different terminology; any training documentation has to exist for two systems despite it being a single CRM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud Raiser's Edge NXT is not appropriate for small organizations with limited budgets. We still have to do a lot of exporting of a list and then cleaning it up in Excel to get the data in the way we need. It's probably a setup thing but we're too far in to fix it all.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
When it works it is great but the main drawback is it is down quite often. I see this in an NXT/Blackbaud Raiser's Edge NXT Facebook group where people are complaining that they cannot connect to their database. Additionally, it needs better instructions on how to do certain things. We need to get our numbers to meet our constituent limit. Information was not structured to find the answer easily, however they were more than willing to offer virtual assistance at a hefty cost.
December 30, 2022

My review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It provides a user-friendly interface for the more casual user. Great for gift managers that are on the road meeting donors. You still want a good database manager who is in the actual database for queries and merges and data health and upkeep. We enter gifts through the database as well although I believe you can do this in Blackbaud Raiser's Edge NXT.
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