Blackbaud Raiser's Edge NXT

As database manager, I still spend the majority of my time in database view but for occasional users, board members, gift officers, or others that only need to view records - not necessarily create lists or data pulls - Blackbaud Raiser's Edge NXT is friendlier and not as intimidating. A gift officer can pull up a donor record on their phone, and if meeting at a donor's house, can see a street view and map. A Board member at an event can open a record and see a photo of the donor they've been asked to interact with.

If your organization has folks who aren't as computer savvy or just do not have the time to work in a database, Blackbaud Raiser's Edge NXT is the way to go. A lot of the functions are very simple to use and the user interface is clean and easy. There is some data that is harder to pull from Blackbaud Raiser's Edge NXT as opposed to web view: looking for detailed lists with total giving and adding additional parameters to exports is not something you can do in Blackbaud Raiser's Edge NXT.

Very easy to learn and navigate

My biggest frustration is when Blackbaud Raiser's Edge NXT is down, which feels like an unusual amount in the last six months.

For a smaller organization that has a lot of fundraisers, this product is ideal. It's a great way to allow the people in the field to access information without relying on one person to provide them information. It would be great if there was more compatibility between Blackbaud Raiser's Edge NXT and the database (Raiser's Edge) until Blackbaud Raiser's Edge NXT becomes the only means of use for organizations. But until some functionalities in Blackbaud Raiser's Edge NXT are made more user-friendly- specifically gift entry, online giving, lists being able to access more information (less linear), I do find that it is necessary for us to have both the database and Blackbaud Raiser's Edge NXT.

We need a system to send emails to our list of donors and it does the job.
I haven't tried other systems so I don't actually know if there is a simpler one out there but it feels quite cumbersome.

We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.

For a non-profit that is donor based, Blackbaud Raiser's Edge is one of the best options. If price is a concern, it may not be a great option, and if time to learn the software is limited, this may also be a bad option.

Raiser's Edge is a must have for a fundraising organization. It captures fundraising and development data in an easy-to-use and easy-to-learn fashion. I recommend setting up a workflow to initiate actions for new donors, large increases etc. It captures volunteer data okay but shouldn't be exclusively used to track volunteerism.

Raiser's Edge is the most robust software for fundraising and constituent relationship management that I know of in the nonprofit space. The software enables us to track fundraising progress, maintain donor portfolios, track moves management, and record contact reports for donors. NXT also tracks all our alumni education records. The ability to add custom fields to our records allows us to segment our data well.

I would recommend this for an organization that has a mix of technical users and end-users who prefer a simpler web view.

It is well suited with data management. However, it would be helpful if there is a link from the donor that captures any changes in contact. People will change positions and in an effort to have the most current information when communicating this would allow us to have the best contact and helps us reach deadlines.

NXT is well suited to almost any nonprofit in any vertical. Blackbaud knows this industry better than any other software vendor or service provider out there. NXT is less customizable than Blackbaud's CRM solution, so it's possible that incredibly specialized and/or behemoth nonprofits who need to track vastly different kinds of information would feel this lack of customization.

I have found that RE NXT works great with creating events and forms. However, when inputting donations, I still prefer to use the Database view as there are more details to include. I really like the marketing section where you can create emails. I use this a lot in communicating with both donors and employees. I like how the forms are set up. It is so much easier than Online Express and there are a lot more options.

It is definitely suited for those working in philanthropy and needing a platform that helps development officers keep their portfolios organized and thus efficient and productive. Also helpful in tracking our future totals as officers can easily track their pending opportunities.

This software is not intuitive. It does not work well for small organizations, especially. As a team of two people, we do not have the manpower or time to manually do all the tasks we want our database to do automatically. Even for a large organization, this software is not user-friendly or intuitive.

At an event, we had a donor leave their credit card, we were able to log in on our Blackbaud Raiser's Edge NXT and look up their information to then call them and have them come get their credit card back from us at the event. It is mobile and works anywhere.

For organizations needing to build major gifts, RE doesn’t have a robust and easy system to review database of prospects and donor for best prospects and how to rank them. Also it should be standard in my package. Wrath information doesn’t appear as robust as competitors and it feels cumbersome to work the data into day to day donor calls. Also would like AI to tell me which prospect to contact when, identify affinities, recommend gift type and amount and more, and offer this daily to gift officers on individual dashboards as action items for Development staff to act on daily.

I think it is well suited to smaller organizations that don't need complex reporting or querying functions or where users are not used to sophisticated fundraising CRMs. It has features that are easier to navigate for executives that don't spend much time in the software and only need to look up information on constituents. When those executives need reports or segmented lists, etc., I turn to the database view to generate those things and share it with them. As our organization's database administrator, it is time-consuming and frustrating to work in dual systems that don't always share the same functionality and have different terminology; any training documentation has to exist for two systems despite it being a single CRM.

Blackbaud Raiser's Edge NXT is great for gift tracking and donor trends. Not always the most reliable for prospect research.

Blackbaud Raiser's Edge NXT is not appropriate for small organizations with limited budgets. We still have to do a lot of exporting of a list and then cleaning it up in Excel to get the data in the way we need. It's probably a setup thing but we're too far in to fix it all.

When it works it is great but the main drawback is it is down quite often. I see this in an NXT/Blackbaud Raiser's Edge NXT Facebook group where people are complaining that they cannot connect to their database. Additionally, it needs better instructions on how to do certain things. We need to get our numbers to meet our constituent limit. Information was not structured to find the answer easily, however they were more than willing to offer virtual assistance at a hefty cost.

It is great for solicitors or fundraisers who need summary information, but for a deep dive into a record, we suggest using the back end of Raiser's Edge.

It provides a user-friendly interface for the more casual user. Great for gift managers that are on the road meeting donors. You still want a good database manager who is in the actual database for queries and merges and data health and upkeep. We enter gifts through the database as well although I believe you can do this in Blackbaud Raiser's Edge NXT.

Blackbaud Raiser's Edge NXT works well for a nonprofit of our size, and for integration into a larger institution. I cannot speak outside of my own experience.