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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Overview

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Role-based user permissions (9)
    8.9
    89%
  • Mobile access (9)
    8.0
    80%
  • Reporting and data visualization (9)
    7.6
    76%
  • Wealth screening (8)
    6.5
    65%

Reviewer Pros & Cons

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Pricing

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What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Communications and Marketing

Constituent engagement and marketing features

6.6
Avg 5.3

Reporting and Analytics

Reporting and analytics about constituents and donations

7
Avg 6.2

Fundraising and Events

The ability to accept and process donations and manage events

5.1
Avg 4.9

Security and Platform

Features related to security and general platform usage and implementation

7.6
Avg 6.8
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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Health Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Screenshot of Social sharing toolsScreenshot of Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.

Watch Customer Spotlight: Fidelco Guide Dog Foundation

Watch Customer Spotlight: Ronald McDonald House Charities Bay Area

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.

Reviewers rate Role-based user permissions highest, with a score of 8.9.

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(625)

Attribute Ratings

Reviews

(1-25 of 201)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
For the most part, the instructors who teach the online courses are very knowledgeable and personable. I will say that the instructor-led classes, which are the only actually helpful form of online training offered by Blackbaud, are likely prohibitively expensive for many, especially if you have multiple team members who need to be trained. One-off classes do not necessarily provide the best return on investment as you may not have selected the best class for the training that you're looking for, or you may sign up for a class that is taught by a poor instructor (which is rare) and you'll find yourself needing or wanting to take it again. The only other option is to sign a multi-year contract which is, again, expensive, and may be more than you need. There are definite gaps in some of the course offerings as Blackbaud Raiser's Edge NXT is relatively new. Most of the classes also require a time commitment of one and a half to three hours, which could be more than your staff can spare.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The live online training is absolutely fantastic. Being able to watch live instructors explain various topics, have me try things out in a sample database environment, and ask any questions helped solidify my understanding. The trainings are offered at multiple times, so I can sign up for trainings based on my schedule. The PDF handouts they give us free up my eyes and hands to listen to the instructor and get some practice in rather than focus solely on writing everything down so I won't forget later.
Sharon Sandberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online works at a different pace than in-person and it requires the person to be on their own computers where distractions can often happen. Sometimes technical difficulties can interfere with a good and meaningful experience with the training. However, it is very nice to have this option of online training- it has allowed me to get hands-on experience I might not get otherwise.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
You really have to train yourself as well as seek out help from the support channels. Google searches and you tube videos are very helpful! Blackbaud could very much improve on its trainings that they provide. Since it is such an expensive tool, i think they could improve upon their training offerings.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Even though online, live instructors help the process by allowing for individual questions and answers during training. So even though we did not have a person come to us, it feels like you do have a person there as they usually could answer the question or follow up after class once they had found out an answer for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall, online trainings are well done. Can be overwhelming for new user until they are using product. For some areas training before use of platform and after initial time period would be of most benefit.
Some online is very basic. Would like to see more ability to set courses for a specific employee. Not all aspects of their learning paths apply to our positions and are not needed. Refresher courses when offered were very beneficial.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
They cover the basics very well but anything niche or custom to us needed to be figured out on our own. For example, some reports are just impossible to do with Raiser's Edge so I had to create them outside of RE using Microsoft Access or Power BI. At first it was a headache but once I learned how the data is stored, I was able to do these on my own outside of RE.
Katrina Noplos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The online training classes are $300 each, but I highly suggest purchasing the all-inclusive training pass for your organization to get access to all of the classes that will help folks at your org learn the most. Even seasoned professionals can re-take classes (and there's hundreds) to ensure that any new tips and tricks are picked up along the way. Online classes are live in real time, and other students in the class can sometimes offer insight that will help you as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The instructors Blackbaud Raiser's Edge NXT has for their online training are very knowledgeble. The classes flow smoothly and instructors answer questions in a thorough manner. Frequently, after class ends, the instructors provide more resources on a topic or question asked during the session. Many also offer their contact information in case more questions arise after class time.

The way Blackbaud Raiser's Edge NXT has now filtered training into different tracts depending on your job role also makes it very easy to find further education on a subject or task.

My one "negative" for the online training is that sessions are offered sporadically. If I can't make a "Power Automate" class this week, I might have to wait two months until it is offered again.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
There are a lot of resources from Blackbaud, which is great again for new hires or users new to Raiser's Edge. Depending on how people learn best, this is a great resource with more in-depth online trainings which give a fantastic overview. The ability to go through specific modules in a way that is clear and concise, is unique to Raiser's Edge.
Cynthia E. Williams, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The training was very detailed and provided excellent support to using this platform. We received essential training that caused us understand this resource. We were able to work through different scenarios e.g. events using fundraising models and prepare a checklist to determine their value. We used data analytics to develop a strategic approach to donor content.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The training modules are great -- Blackbaud has had decades at this point to perfect the art of training its clients. The modules are configured in such a way that you can pace yourself with on-demand videos and/or you can attend instructor-led trainings that not only teach one how to use the system but gives you a chance to interact with other users at other organizations. I cannot give this a 10/10 because the platform that is hard to navigate and you cannot monitor whose trainings are still outstanding.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I really enjoy taking advantage of all the training. All of the instructors are very knowledgeable. It's very convenient to be able to do online training when I have the time. Very flexible. It has helped me keep up with all the new features that RE NXT has come out with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I just think there is SO much NXT can do online trainings once are not enough, users need to be encouraged to revisit the trainings again once they have used the platform a bit as you learn more once you are actively using it.
Bailee Copas | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Very poor. They did not have our database ready so that we could train on our live database. Instead, we trained on a perfectly assembled example of a database. When our database went live, it was nothing like what they trained us on. There was a language barrier between the trainer and us, which made it very difficult to learn from the trainer. It was a trainwreck.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I feel like training can always be better. I like in-person training, but online training is what was suitable for our company's needs. I do believe training should go more in detail and to also be longer. Possibly have training sessions broken up over a few weeks.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We have to pay for our training, but there are a lot of courses offered. The reporting classes can be confusing because they demonstrate examples that only work if you pay for the higher-level Report Builder.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The onboarding training was great. However, training after that is very broad. Many issues I have are specific and not addressed in the training. I do not mind turning to the help sections but that help section is not structured easily to find answers.
December 30, 2022

My review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I think some were great some were horrible. Fortunately, I knew enough from being a Raiser's Edge user for a decade to realize when I thought a trainer was out of their depth and spewing nonsense. But I felt bad for others in the class getting bad info.
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