Blackbaud Raiser's Edge NXT

Score7.3 out of 10

732 Reviews and Ratings

Experience NXT

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Categories & Use Cases

Media

the Work Center, which helps each fundraiser manage their portfolio and prioritize tasks that focus on the human side of fundraising, deepening relationships to grow support for your mission. Automated insights reveal areas you should be focusing on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals. Fundraising leaders leverage Work Center for a holistic view of team performance, forecast pipeline, understand workload, and to zoom in on performance of individual fundraisers.

a constituent record. These are designed to surface everything you would need to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.

benchmarking in Blackbaud Raiser’s Edge NXT, which allows users to better understand fundraising performance with comparisons against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.

built-in Wealth Screening. Prospect Insights in Raiser’s Edge NXT combines wealth screening and predictive modeling to help identify and qualify major gift fundraising prospects. With Prospect Insights, identify top prospects, assess capacity and likelihood to give, and take proactive steps to cultivate your most valuable prospects.

an example of the out of the box dashboards available. Viewers can schedule and share reports within the product or by email link. Customize dashboards based on what’s important to you and achieve a clear view of your organization’s performance.

Strategy Assistant, which helps fundraising leaders understand performance at a glance by combining benchmarks, peer comparisons, and AIguided strategic context—so they can identify risks and opportunities, get guidance on what the results mean, and decide where to focus next without digging through reports.

Chat for Blackbaud AI, which helps fundraisers get quick answers, draft content, and explore insights using everyday language—so they can move faster without leaving their workflow.

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Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.4
Mobile access
Users can access the CRM via an app from a mobile phone or tablet.
Category average: 7
Online donation options
Online avenues for donation are available, including landing pages, forms, donation buttons, etc.
Category average: 6.9

Text and phone donations
Constituents can donate via text or phone call.
Category average: 5.1
Volunteer shift management
The software allows volunteers to sign up and check in for event shifts.
Category average: 4.9
Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 4.5

Jack Muraca

Director of Advancement at St. Peter's Boys High School (11-50 employees employees)

Use Cases and Deployment Scope

Used for fundraising record-keeping, merchant account transactions, and e-mail communications. There are several issues that I have with the software. Most of the time there are no easy solutions which are frustrating for the annual price that is charged to the customer to maintain it. Adding matching gifts to a constituent, adding a spouse, finding an organization are all very convoluted just to name a few. The fact you can't copy and paste from most areas, just deleting an e-mail does not clear the area you must delete the row. There is no longer use of the merge wizard. There is also no CLEAR way to avoid duplicate records appearing when doing a query involving e-mails. Having e-mails listed under "Specific phones" when doing a query makes absolutely no sense, it is not a phone number. Why can't the merchant account send out a receipt/thank you for recurring donations.

Pros

Taking away merge wizard instead of fixing the problem.
E-mails listed under phones.
Recurring gifts not getting a monthly thank you or receipt.
Adding matching gift companies/foundations to a constituent.

Cons

Automatically adding a spouse after constituent is deceased.
Not being able to edit mailing labels.
The decease finder application is useless.

Most Important Features

Acknowledgement letters.
E-mails
Record keeping.

Return on Investment

Donors feel the transaction is safe and secure on the merchant account.

Patti Hommes, bCRE View profile

Director of Advancement Services at Springside Chestnut Hill Academy (201-500 employees employees)

Use Cases and Deployment Scope

We primarily use Raiser's Edge in the development/advancement area for gift processing, prospecting, analytics, event management and and community and volunteer information. RE is also accessible in varying degrees throughout the organization. We are integrated with ASchool Information Systems and are premaring to integrate with Financial Edge.

Pros

I’m slowly moving away from my “you can pry database view out of my cold, dead hands” mindset and starting to embrace Unified View. Blackbaud continues to make meaningful improvements, and they genuinely seem to listen to user feedback and ideas to help refine and enhance the system.
I feel that Blackbaud Raiser's Edge NXT serves as a true “one-stop shop” for our gift and constituent management needs. The information we need is readily accessible, making it easy to create reports and lists both quickly and efficiently.
Within Blackbaud Raiser's Edge NXT, the ability to share reports and lists with leadership via a URL saves time, reduces manual effort, and ensures everyone has immediate access to the most up-to-date information.

Cons

There are a number of shortcut keys from Database View that would significantly enhance efficiency if incorporated into Unified View. I frequently attempt to use them out of habit, which highlights both their value and their absence.
Several batch fields I regularly use in Database View are not yet available in Unified View. As a result, additional steps are required to enter information at the gift or constituent level, which impacts overall workflow efficiency.
There are still tiles in Unified View that cannot be added to or edited without going back to database view.

Most Important Features

Gift Management
Membership Management
Constituelt Management
Prospect Research
Reporting
Anaylitics

Return on Investment

There is a definite increase in productivity and efficiency. Everything is at your fingertips. There is a lot less paperwork, which saves money, and helps the environment!
Integrating with Financial Edge and being able to post gifts to the GL will save us a significant amount of time.
Online gift and event registration batches continue to improve, saving time increasing efficiency.

Other Software Used

SAP Crystal, Microsoft Access, Microsoft Project

Mikki King View profile

Director of Annual Giving at Tiffin University (201-500 employees employees)

Use Cases and Deployment Scope

We use Blackbaud for all gift processing, pledges, planned gifts and gift tracking. We also use Blackbaud for our alumni database and higher education fundraising. Blackbaud is our main communication with our donor and alumni.

Pros

Gift Processing
Ability to create and run reports
Ease of tracking visits and donor interaction

Cons

The ability to do all options in NXT that can be completed in the RE database.
More Report options in NXT
More Educational details available to be viewed in NXT

Most Important Features

Entering Visits
Ability to keep track of contact information for alumni and donors
Gift Records

Return on Investment

Our fundraising and alumni are all in one system.
NXT allows for faster documentation of visits, mailings, letters etc.
The new ability to copy notes/actions has saved us so much time!
The auto run features are great (addresses, duplicates, etc)

Other Software Used

Braintree, a PayPal service, MobileCause

Debbie Kanda

Donor Relations Manager at Valley Outreach (11-50 employees employees)

Use Cases and Deployment Scope

We use Blackbaud's Raiser's Edge NXT platform for all of our donor management. From recording donations, to processing online donations and tracking event registrations

Pros

Detailed donation tracking
Reporting that is in depth and customizable
New product enhancements

Cons

Better customer support
Options for free trainings

Most Important Features

Gift management/recording
Online donation processing
Campaign progress reporting

Return on Investment

We were able to recapture 10% of lapsed donors through a segmented appeal based on Raiser's Edge NXT data
It is easy to find our lapsed donors and target specific mailings/appeals to this group

Other Software Used

Double the Donation, Constant Contact

Usability

Verified User

Manager (51-200 employees employees)

Use Cases and Deployment Scope

We implemented Raiser's Edge and NXT from a homegrown system, the fundraising-specific capabilities are vastly improved. The list function has improved our ability to target more specific groups with ease, especially with how lists relate to emails. We are rolling out increased use for our major gift officers who can now easily add action notes with the NXT Gmail connection. In general, the ease of accessing and tracking information in donor records has made a huge difference in workflow and actually capturing important notes. We look forward to continuing to use the system to the fullest potential in this new fiscal year since we will not have data from our old system!

Pros

Analytic reporting is great, I love the specific data points; we especially love making them for each appeal.
List creation and pulling into emails
Online donation forms

Cons

Mail merge if then statement in emails, ex. use the preferred name but if no preferred name then uses the first name. I would prefer not to have to double list the first and preferred names for clarity.
Embedded video capability in emails.
More gift editing option in NXT for gifts added in RE7.