User-friendly software for fundraisers
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) …
Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Recent Reviews
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Reviewer Pros & Cons
Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
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Pricing
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What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Raiser's Edge NXT?
Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.
Blackbaud states that on average, Raiser's Edge NXT customers experience:
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
DonorPerfect, Salesforce.com, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.
Reviewers rate Availability and Performance and In-Person Training highest, with a score of 10.
The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(607)Attribute Ratings
Reviews
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September 26, 2023
User-friendly software for fundraisers
- User-friendly interface
- Auto-payment for recurring gifts
- Summaries/Lists
- Gift Entry- I absolutely cannot use Blackbaud Raiser's Edge NXT for day-to-day gift entry - that has to be done in RE (database)
- It would be nice to have auto-pay for pledges
- Sometimes lists are difficult to use- it's very linear and/or not all options needed for a robust list are available
September 08, 2023
useful albeit cumbersome
- provides statistics on how many people have opened the email
- editing the email is very cumbersome. I know how to do it but if I have to teach a new person there are too many non intuitive steps
- mails don't get past the spam filter
- adds extra spaces which you have to go back and delete , checking every time
- slow
- if we send from a gmail id the message will not actually go to any recipients with gmail ids, yet their email ids will be listed under recipients. very misleading.
June 05, 2023
The product that does it all!
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
April 21, 2023
Best CRM for non-profits, but needs improvements
- Tracking incoming revenue.
- Running financial reports.
- Recording donor interactions
- Tracking marketing efforts
- Exporting large amounts of donor information
- Recording donor attributes and communication preferences
- Steep learning curve for a new user
- Interface is not user friendly
- Queries and Exports are extremely prone to user-error
- Searching for donors by information other than name
March 17, 2023
Raiser's Edge- Would Recommend!
- Capture giving history
- Automate action items for easy tracking
- Managing relationships
- Easier way to pull notes
March 11, 2023
Best Software for Fundraising.
- Gift Processing.
- Relationships
- Alumni data.
- Event management.
March 08, 2023
Thoughts from a new RE NXT user
- Pulling lists with very specific qualifiers
- NXT view is friendly for non-technical users
- Able to create limited reports within NXT
- Too many fields end up in Attributes because there is no other good place for them
- Some attributes do not have the option to export the most recent update to that field
- Complex exports can take way too long or just crash and never finish.
March 06, 2023
External Relations Consultant RE
- Captures donor engagement
- Reports donors gifts
- Identifies donors giving and capacity
- Provides organization contact information
- Linking to other platforms such that communication can be easily prepared
- Capture contact changes in organization
- Tracking the donor gifts and recording to specific program
- Preparing a detailed report of donor gift
March 03, 2023
A fundraising CRM built for fundraisers
- the Workcenter is designed with frontline fundraisers in mind
- Donation forms have QR codes!
- Event management in NXT is better than in the database (or classic) view
- The out-of-box dashboard/reports are helpful and insightful, and push to best practice
- Several modules are still read-only, such as Volunteer Management and Memberships
- Gift Batching in RE NXT is too simplified, users need more cash management control
- Would be nice to be able to search for any kind of record, not just constituents
March 03, 2023
Raisers Edge NXT is Awesome!
- Keep track of actions on prospective donors
- Keep track of participants in events
- Easy to create unique emails to send to donors and employees
- Include county in the address section
January 24, 2023
Raiser's Edge NXT- A Review
- Track gifts by event, campaign, appeal, etc.
- Allows us to easily organize portfolios and track donors
- Is user friendly for our development officers which leads to them utilizing the platform more than before our transition to NXT
- It was a bit of a transition for our development officers - there is a lot NXT can do and getting familiar with all of those functions can take a while
- I prefer working in database view and find it easier to pull reports and make changes to records in that view
- Confusion over the purpose of the list function has tripped us up and we tend to use query and export in database view instead
January 16, 2023
Leaves a lot to be desired. Not user friendly or intuitive! Huge time vampire for small organizations.
- Tracking various donations though funds, appeals and campaigns.
- Automating pledges is not user-friendly - you have to manually run reports and apply donations to pledge payments.
- You still have to use the 1990s-looking backend of the software when using Raiser's Edge NXT.
- Creating and saving letters from the database is not user friendly.
January 03, 2023
Blackbaud Raiser's Edge NXT at your fingertips!
- Store all the donor information.
- Easy log in.
- Clear.
- Stop making changes to the password.
- Remove the security text message.
- Make it faster.
January 02, 2023
Cautiously optimistic
- Tracks history of gifts and makes it easy to see giving over time, also good at organizing and accessing complete constituent information around contact information, displaying gifts with date and designations, restrictions etc..
- NXT provides easy access to analytics and reports to share for specific dates etc. to support decision making and planning
- Display format and organization of analytical information is very intuitive and easy to navigate and helpful in developing reports for presentations.
- Wealth information to identify constituents including donors and prospects regarding their capacity to give is not readily available and should be part of the package.
- Should be able to move information back and forth from other platforms like Imodules.
- Running queries is more complicated than it should be and recommendations vary between RE support staff and website.
- Finding the right RE/NXT Courses to take is very complicated and time consuming to sift through; it’s too difficult to find a RE staff person knowledgeable to make recommendations. I feel I am on my own to find the courses I need and so delay taking class.
December 31, 2022
Still disappointing with only a small amount of functionality that exists in RE database view!
- Quicker to look up donor information.
- Linkable information for easy moving from one constituent to another.
- I can create quick reports for the team to view with a click.
- It's missing 85% of the functionality of the database view, which is why I can't really use it as the DBA.
- There are not enough fields built into Lists or Reporting to make them adequately functional.
- NXT does not have the Volunteer module.
- NXT is missing a connector with Luminate, which is Blackbaud's more robust online platform.
December 30, 2022
Happy Customer, it Gets the Job Done
- Easy to read format.
- Prompts before changing things.
- Intuitive design.
- Ability to work in multiple views based on preference.
- Need for things to carry over consistently between web and database view.
- Better communication regarding outages or down-time.
December 30, 2022
Next Thoughts on Blackbaud Raiser's Edge NXT
- Easy login.
- Easy to attach documents.
- Ability to edit email series after setting it up without disrupting the whole auto-response series.
- The list of preferred salutations has the least commonly used ones at the top. Can you reorganize it so the first name is at the top?
December 30, 2022
Blackbaud Raiser's Edge NXT: When it Works it is Great but for the Price I Expect it to be More Dependable
- Email System.
- Donation Collection.
- Reminders to steward relations.
- Connecting to database can be 50/50.
- Better tutorials, often have to get answers from other users.
December 30, 2022
Blackbaud Raiser's Edge NXT
- Ease of use for new users.
- Summary information.
- Prospect lists.
- Reporting.
- Gift management.
- Sending emails.
December 30, 2022
My review
- Identify constituents within a radius.
- Identify constituents that need attention.
- Mobile user friendly access.
- Great customization.
- Better training. I believe that some educators are excellent others are clueless.
- More accurate results in help search.
December 29, 2022
Useful, No Frills Product for Nonprofit Development
- Capture donor information.
- Generate reports.
- Keep donor information secure.
- Having alerts related to tasks that go into your email inbox.
- Interface could be more intuitive.
- Recorded training modules for new employees.
December 29, 2022
Helpful for Event Strategy
- Displays giving history.
- Display event attendance.
- Storage of files.
- It doesn’t let you copy paste some info.
- Hard to find info sometimes.
- Should tell you when profile was last updated.
December 29, 2022
Love the database view, don't get much out of NXT
- able to quickly look up donors at events from a phone
- able to arrange panels to see what you need
- my coworker uses ResearchPoint in conjunction with NXT
- I hate how you can't press enter to search for a name. If you press enter it takes you to the last record you opened instead of what you were just typing. Pressing enter is a default habit and it's hard to break for using NXT.
- When my colleagues enter new info or create new records the info does not carry over properly to the database view and it messes up our records and lists. We constantly tell people not to make new records or do big updates in NXT but they do and the address formats are wrong or the emails don't carry over
- I still almost exclusively use the database view and will until NXT is as good and functional as the database view. Any time we ask a question about NXT RE reps tell us they're working on it or it will be a feature someday. I'm not willing to give up functionality to use "the new thing"
December 29, 2022
Blackbaud Raiser's Edge NXT
- Merchant Services; donation processing.
- Data management.
- Easy to use online interface.
- Automated workflow options are limited.
- Marketing tools are limited.
- Integrations can be costly.
December 29, 2022
Blackbaud NXT… Is It Worth Your Money?
- List building, especially with their ability to show prospects on geographic map.
- Querying within database. Their is a fair amount of customization available, even though the platform itself visually appears slightly dated.
- Tags, which you can use for a lot of different situations from reminders for gift officers to important notes on constituents records.
- Customer service could be improved. On many occasions, it has been lack luster at best through years of different representatives.
- Product roadmap improvements. It seems sometimes products or services are rushed for the sake of being first on the market.
- More visually improved database format, with more capabilities to easily connect external services.