User-friendly software for fundraisers
I use Blackbaud Raiser's Edge NXT mostly for day-to-day work with the fundraising part of my job. I still rely on Raiser's Edge (database) …
Overview
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Recent Reviews
How Blackbaud Raiser's Edge NXT Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Role-based user permissions (9)8.989%
- Mobile access (9)8.080%
- Reporting and data visualization (9)7.676%
- Wealth screening (8)6.565%
Reviewer Pros & Cons
Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
Pricing
N/A
Unavailable
What is Blackbaud Raiser's Edge NXT?
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
16 people also want pricing
Alternatives Pricing
What is Blackbaud eTapestry?
Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new…
What is Microsoft Cloud for Nonprofit?
Beyond offering discounts for nonprofits to its various cloud services, Microsoft for Nonprofit is a distinct bundle that includes nonprofit-specific applications, advanced training benefits, and technical support—including unlimited 24/7 access to technical resources, with access to Microsoft's…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Blackbaud Raiser's Edge NXT?
Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.
Blackbaud states that on average, Raiser's Edge NXT customers experience:
Blackbaud states that on average, Raiser's Edge NXT customers experience:
- 35% growth in number of donors
- 48% growth in number of gifts
- 44% growth in total dollars raised
Blackbaud Raiser's Edge NXT Features
- Supported: Donor Information Management
- Supported: Reporting and Dashboards
- Supported: Open, Cloud Platform
- Supported: Data Health Services
- Supported: Simple Email Marketing
- Supported: Donations, Pledges, and Payments
- Supported: Recurring Gifts
- Supported: Wealth Analytics
- Supported: Crowd-Fundraising Tools
Blackbaud Raiser's Edge NXT Screenshots
Blackbaud Raiser's Edge NXT Videos
Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.
Watch Customer Spotlight: Fidelco Guide Dog Foundation
Watch Customer Spotlight: Ronald McDonald House Charities Bay Area
Blackbaud Raiser's Edge NXT Integrations
Blackbaud Raiser's Edge NXT Competitors
Blackbaud Raiser's Edge NXT Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English |
Blackbaud Raiser's Edge NXT Downloadables
Frequently Asked Questions
Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.
DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.
Reviewers rate Role-based user permissions highest, with a score of 8.9.
The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(624)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 05, 2023
The product that does it all!
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
- Research management
- Communications management
- Report management
- More streamlined reports
- Ability to create workflows easier for groups
- Ease of use
- Correct and updated information
- Ability to pull reports as needed
- Increase of donors due to updated contact info
- Increase of dollars due to wealth capacity screening/age information
Analytics and data intelligence are key to our area! Our advancement service folks are constantly in the system researching and updating information for the front line fundraisers to be able to use. We are able to communicate with our constituents in the way that they want to be communicated with and we have accurate information about them as well.
- Online Training
- In-Person Training
We use the database view for RE as well, which is where we can delve deeper into reports.
8
Advancement services, frontline fundraisers, admins.
NA
- Reports
- Communication
- Demographic data
- Pulling specific reports in a different way
- Continuing to utilize workflows to communicate better with donors
No
- Price
- Product Features
- Product Usability
Price was a big factor, but usability was also huge.
NA
- Implemented in-house
No
Change management was a big part of the implementation and was well-handled
We just need to give everyone information for them to want to get on board with the new product.
- NA
Be sure to follow all steps.
No - we have not done any customization to the interface
No - we have not done any custom code
NA
No, we didn't feel it necessary.
No
We had backend issues on a data upload and were walked through the process, and our issues were well understood.
- Search
- Reporting
- Sometimes it's slow to load, but that could be our internet
- Thankview
We integrated our contact information into Thankview's system.
- NA
NA
NA
Be sure to ask questions if you are having issues.
NA
NA
No
- NA
- NA
No
No
June 02, 2018
A Review of RE NXT
9
Events, development, operations, communications research, and major gift giving. Everyone in the organization uses it for something.
We need someone in the office who can troubleshoot logging in, addressing issues, and teaching people how to use the program quite frequently.
- Financial records of constituents
- Emails to send out content to (and post addresses)
- Data analytics and trends
- We add all our researchers and research constituents into it.
- I think we will just do a better job at using it in the ways we do.
- Without a database we'd be up a creek. It's hard to evaluate or compare to what other options there are, because there really isn't any competition in this field for our size of org.
RE NXT is being used by our organization as a means for tracking all of our constituents. We rely heavily on the database to build our major gift pipeline and track the entire process from solicitation to stewardship. It's essential for our development needs. We haven't come across any other platform that works this way for non-profit organizations.
- Good at pipeline tracking.
- Good at showing statistics and analytics at a high level (down to real specifics) that assist with decision making and strategy.
- There is still a heavy reliance on RE7, meaning we have to use a program that looks like it was developed in 1990 for a majority of our work. This really needs to be resolved.
- Operational Efficiency
- Increased revenue from new donors
- Increased revenue from existing donors
It's great that it is now in the cloud, so we can access it from anywhere. This is a big step up, and the interface on RE NXT is contemporary and makes it a program that people on the team actually want to use. The tracking and analytic data it provides really does help with donor engagement (new, and existing).
We use Financial Edge for our payables, and the two programs speak to each other. This is nice.
For our newsletters and communications we use OLX, which is a fine program. Mainly because it speaks all together. However you have to use RE7 to access it - this could be stepped up so it could function within RE NXT itself.
For our newsletters and communications we use OLX, which is a fine program. Mainly because it speaks all together. However you have to use RE7 to access it - this could be stepped up so it could function within RE NXT itself.
- RE7, OLX and Financial Edge
As was stated in the previous entry
No
- Product Features
- Prior Experience with the Product
The product features are essential, and so we needed to go with the product that satisfied our key needs. CANFAR has used the product for a number of years, without any other products to really compare it to. The history of our constituent records, and the integration with our email communications and finances make it advantageous.
I don't think we would do anything differently.
- Vendor implemented
Change management was a minor issue with the implementation
It was a process, and took effort getting people to use it. It takes effort motiviating and training staff to use RE NXT, especially when they weren't using RE7 because of the challenge they had trying to navigate that program. With time it came that staff were using it more and feeling better about the program.
- Training staff
- The time it took away from other projects to complete the transition
- Self-taught
If you have someone who can train you from your company, it's the best, because you want to learn how they are using the program particulars for your company - some things are very specific, and some components aren't used at all. It definitely requires someone to walk you through it.
They were great with setting things up with us, and very responsive at this point. It's more so the larger limitations of the programs and the clunkiness, particularly of RE7 that makes it quite difficult to use. The programs have not been updated as quickly as I would have assumed them to be.
- The RE NXT pages are easy to use and review
- The log in can be incredibly cumbersome
- Dealing with the limitations and the need to bounce between RE NXT adn RE 7 is a real hassle. RE 7 is ugly and yet a number of key functions obligate you to use it
- Adding accounts for people can be a hassle.
Yes, but I don't use it
Data entry
Gift entry
Alumni search
Gift search
Increase gifts
Increase function attendance
Gift entry
Alumni search
Gift search
Increase gifts
Increase function attendance
3
Anywhere from beginner to proficient user.
- Keep over 50,000 alumni and friends connected.
- Keep an accurate record of each and every gift.
- Create class lists.
- Queries for our alumni newsletters.
- We've been able to help alumni connect with past friends from the accuracy our database provides.
- After queries are created and mailings go out it increases our revenue.
Raiser's Edge NXT is used as a database, [for] accounts receivable as well as organizing reunions and events. It's awesome!
- Queries to organize reunions and events.
- It accurately organizes gifts and their donors.
- Easily merge thank you letters to donors.
- Easy to create class lists
- Easier way to add thank you letters and merge from each donor....it just may be my own misunderstanding.
- Operational Efficiency
- Increased revenue from new donors
- Increased revenue from existing donors
Operational efficiency has been achieved when adding gifts. The others are a work in progress.
Easy to organize donors and gifts each day or yearly.
Easy to organize donors and gifts each day or yearly.
Some of other solutions that Blackbaud offers are being used by our executive director. He has shared how he was able to find a lost address or a potential donor, too.
We also use Financial Edge and we're very pleased with it's abilities.
We also use Financial Edge and we're very pleased with it's abilities.
I've used Financial Edge and have been very impressed with the functionality and accuracy. It's very well suited for non-profit sector.
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Positive Sales Experience with the Vendor
It's a stable software with a trusted company behind it.
I still stand by what I've said before.
- Don't know
- In-person training
Yes
You never know what crisis might pop up...it's good to have them to help you solve whatever your problem might be.
Yes
It's been awhile but I remember it having something to do with the Chart of Accounts in the GL. It took a day or two but they came back with a workable solution.
Payroll is very important to all of us so when the numbers weren't working Blackbaud stayed right with us until we were satisfied with the results.
- Easy to search what funds received donations and how much.
- Easy to create merge files.
- Easy to post to GL.
- Easy to perform address changes.
- Easy to perform queries.
- I think it's all relatively simple and easy.
- There isn't anything difficult. If I had to pick one it would be exports but they're fairly easy.
Yes
Super simple and easy for the most proficient or to the newbie.
- CableOne
- ???
I honestly don't know. We're running pretty smoothly right now.
- File import/export
- API (e.g. SOAP or REST)
To my knowledge that's it!
Yes
It went rather smoothly. Slight hiccups here and there but overall was great.
- Speed...as long as our internet provider is cooperating.
- I'm sure we'll be above and beyond our expectations
No
May 22, 2018
Raiser's Edge NXT
5
Executive Director, Database Manager, Executive Assistant, Accountant, Scholarship Coordinator.
1
I am the in house support for Raiser's Edge NXT and I am the constituent database manager. I have worked with donor databases for 8 years and Raiser's Edge for 5 of those years.
- We use queries on a daily basis and I love how much information you can easily pull in queries.
- Being able to store so much information on donor records is a huge advantage
- Batching and processing of gifts is extremely easy.
- Having the mobile app has been a huge benefit for our fundraisers because they are now able to look up basic information on donors to prepare for a meeting instead of having to call me from the road to look up information on donor records.
- We did not expect to utilize the email marketing tool in Online Express as often as we have and it has been a pleasant surprise.
- I would like to see us use the events module more.
- Since we have a smaller staff, I worry we are spending too much on Raiser's Edge since we are not able to use it to its fullest capacity.
Raiser's Edge NXT is used by my whole organization as our donor database, consisting of around 63,000 constituents. We use it to keep track of our donors' contact information and their giving history. It addresses many problems for us. Most importantly, it gives us an easy way to record incoming gifts and send out acknowledgment letters in a timely fashion.
- The program itself is very user friendly, especially if you have previous experience with donor databases.
- You are easily able to pull very detailed reports that can be helpful in identifying lapsed donors or donors who have a higher giving capacity.
- Being able to access the Raiser's Edge app on your phone or tablet is very helpful for getting information about a donor on the go to help prepare you for a meeting.
- I would like to see the dashboard tab improved a little bit to give more detailed information and also for it to be slightly more accurate than it currently is.
- We have one team member who uses a Microsoft Surface Pro as her work computer and she has run into quite a few compatibility issues, so that is something that could be improved.
- Operational Efficiency
- Increased revenue from new donors
- Increased revenue from existing donors
- Reduced IT expenditure due to cloud deployment
I think we have been able to achieve all of the boxes I checked above. The biggest thing that I like is that I no longer have to depend on our IT department to handle updates and/or issues I have. Our IT department is small and they have many things to handle on a daily basis, so not having to wait days to get my issues resolved has been a big help and has allowed us to operate more efficiently and get full use out of the product.
We also use Online Express and that has been great. We have not run into any issues with online donations coming over seamlessly into Raiser's Edge and having that seamless transition has been a big help to us and has allowed us to process online donations in a much more timely fashion than we were before.
I used DonorPerfect at a previous job and while it was good, it does not come close to providing the same user experience as Raiser's Edge. I did not find the reporting feature to be all that helpful and was severely limited on how much information I could pull on the donors in our database.
No
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
- Analyst Reports
Product usability was the most important factor to me. I find RE NXT to be user friendly for the most part and that makes training new employees much easier.
We are very happy with RE NXT, so I don't think I would change the evaluation and selection process.
- Vendor implemented
No
- Educating the staff on how to access Raiser's Edge NXT.
- Explaining the difference between having Raiser's Edge hosted by Blackbaud vs. our IT department.
- Self-taught
It was easy to learn without formal training because I had a lot of previous experience with Raiser's Edge and was able to train our other employees. I do not think this approach would work for other organizations unless they had someone who was very knowledgeable about Raiser's Edge and is good at teaching that information to others.
I do not.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code
I'm not sure if this is what you're asking for, but I have added multiple entries into tables and constituent codes. I have found this process to be easy and quick to do.
No.
Yes
Being able to get quality support immediately is something worth paying for in my opinion.
No
This is not a specific instance, but overall I could like to commend our account representative Richard Hull. Whenever I have a question or concern, he always gets back to me very promptly and his level of customer service always exceeds my expectations.
- Running queries is very simple.
- Creating and running dashboards.
- Processing Online Express donations
- I find some of the information being puled from Reports is not always accurate
- Running global changes in the Admin tab can take a long time
Yes
My organization does not use this interface all that often, but I have never had an issue finding what I need to find using the mobile interface.
- None.
We have not integrated any systems into RE NXT.
- No.
N/A
- File import/export
No.
I do not have specific recommendations, but I would love to see the import process simplified if at all possible.
The main thing we agreed on was a 3 year fixed price contract. Locking in the same annual renewal amount is very helpful for our organization when it comes to budgeting.
No.
No
- N/A
- N/A
No
No
August 28, 2017
Take the NXT Step
Raiser's Edge NXT is currently used by our Development department. As our data becomes cleaner, we are discussing other individuals who would benefit from access to it. NXT allows our fundraisers to easily and efficiently see the information they need in order to better understand our donors. Intuitive reporting and a user-friendly interface saves our fundraisers time and energy.
- The work center is wonderful for keeping track of prospects. The automatically populating tags on donors records make keeping in touch a breeze.
- The easy-to-read charts and graphs in the analysis portion of NXT gives you clear visual representations of progress towards fundraising goals and allows you to see trends from year to year over campaigns, appeals, and funds.
- NXT is a powerful tool and you need clean data to make it useful. NXT has allowed us to see data holes that need attention.
- Details about events and other modules found in Raiser's Edge don't always translate to NXT. However, new features are constantly being added.
- Certain analytic features such as Gifts by Constituent Code are only useful if that information is tracked in Raiser's Edge.
- Once in a while the lag between the actual database and NXT is extensive.
- Operational Efficiency
The main goal for our organization was to increase operational efficiency. NXT saves us time because of the user-friendly interface. Fundraisers are no longer required to go through extensive database training in order to obtain information about the donors in their portfolios. Our database users are also freed from pulling surface-level reports and donor information and can focus on other data-related tasks.
Coupled with Raiser's Edge, Raiser's Edge NXT has proven to be a very valuable tool. Working with and understanding the database is a challenge and not all of our staff has the time to invest in learning the software. NXT allows our fundraisers to easily access the information that is most relevant to their work and the learning curve is very low. Whenever problems are encountered, help resources, such as the knowledgebase and support chat, make it easy to resolve any issues.
- Raiser's Edge and Financial Edge