Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Customer Verified
Top Rated
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Score 7.6 out of 100
Top Rated
Blackbaud Raiser's Edge NXT

Overview

Recent Reviews

NXT Has Limited Capabilities

6 out of 10
February 02, 2022
We use Blackbaud Raiser's Edge NXT and RE to monitor, access, and indicate donors and potential donors in our school community, alumni …
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Good and getting better.

8 out of 10
April 19, 2021
NXT is being used primarily by the stewardship office (fundraising), comprising approximately 8 full-time employees. 4-5 use it on a daily …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It isdesigned to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Enrichment Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Benchmarking in Blackbaud Raiser’s Edge NXT allows you to better understand your fundraising performance by comparing yourself against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight to get you there. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Work Centers allow you to manage your portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of your constituents and drive action. Action-triggering insights reveal areas you should be focusing on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Out of the box dashboards and reports let you know how your organization is performing at all times so you can provide updates and quickly take action. Customize dashboards based on what’s important to you and achieve a clear view of your organization’s performance.Online giving pages.Constituent records are designed to surface everything you would need to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Social sharing tools!Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Raiser’s Edge NXT is the leading cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits and leveraging over 35 years of insight, it brings together people, technology, and processes into one smart, intuitive solution to help y...
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Ready to see how Raiser’s Edge NXT can impact your organization? Visit https://www.blackbaud.com/files/raisers-edge-experience/index.html
Children's Home + Aid, a leading child and family service agency in Illinois, shares how Raiser's Edge NXT helps staff members save time and become better stewards of their constituents. Hear how this complex and robust organization is applying this innovative, new technology ...
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Blackbaud Raiser's Edge NXT Downloadables

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Competitors

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

What is Blackbaud Raiser's Edge NXT's best feature?

Reviewers rate In-Person Training highest, with a score of 9.8.

Who uses Blackbaud Raiser's Edge NXT?

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees) and the Non-profit Organization Management industry.

Reviews

(1-25 of 35)
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Karen Stuhlfeier, bCRE Associate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Customer support at Blackbaud is really good. The wait time in the chat isn't too long and they always make sure that they've solved your issue. The one area that needs improvement is that the first line of support needs to know when to escalate the issue to the next level. Sometimes I explain my issue in great detail and they still start at the beginning of the support process without reading everything that i've written.
Russel Heskin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The couple of times I've [needed] to reach out for support, the [Blackbaud Raiser's Edge NXT] customer service team has made it really easy. I can chat with them from within the product, send an email, call them on the phone, or visit their website, where they have knowledgebase articles about everything you could possibly imagine.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support hat Blackbaud can be iffy at times. When they are busy they must hire on a large temporary worker pool to help support and often times they are not capable of answering the right questions and delaying the process for your solution to be complete. When it is not the busy time, most things get answered in a normal rate.
Score 9 out of 10
Vetted Review
Verified User
Review Source
If you didn't sign up for the extra hours of customer service after implementation it can sometimes be hard to identify "live" help. They do have a great online help papers area and a community board that other users can answer questions to help with. That has been really helpful in identifying help when needed.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Right now, most of the issues that we've experienced have had the response of, to paraphrase, "oh, Raiser's Edge NXT doesn't do that" or "it's designed to work that way," obviously neither of those answers are helpful. The support team is readily available and for those issues that do have solutions and are within the bounds of what Raiser's Edge NXT is currently able to do has been helpful. Still some growing pains, basically.
June 02, 2018

A Review of RE NXT

Cameron Dunkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There are times when there are long line ups and can be incredibly slow and responsive, on very critical things. Glad there is support services, but they could be improved. There are also the larger issues with RE that are slowly being addressed, and very slowly being added to RE NXT from RE 7, but still work to do.
May 22, 2018

Raiser's Edge NXT

Score 9 out of 10
Vetted Review
Verified User
Review Source
I have never had a bad experience with a member of the Blackbaud support team. The vast majority of the time, the initial representative is able to answer my question or fix my issue in a timely manner and on the rare occasion where my problem has to be escalated, it is always taken care of within the time period I am initially given.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I love the chat feature because I can access it easily and continue working on other things while I am waiting. The responses are timely and they are good at following up via email if necessary or escalating the issue. I love being able to access my ticket online to see the status or add to the case also.
August 03, 2017

Raiser's Edge NXT

Kelsi Griffith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is very responsive. The knowledgebase built in to the product is most usually comprehensive and provides what we need. When we do need to go to chat support I'm always pleased to work with friendly, give you the time you need support staff. It is not uncommon for a support team member to follow up to check in on an issue or after they've found more information.