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BlackBerry Protect (CylancePROTECT)

BlackBerry Protect (CylancePROTECT)

Overview

What is BlackBerry Protect (CylancePROTECT)?

Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.

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Recent Reviews

TrustRadius Insights

BlackBerry Protect, also known as CylancePROTECT, is a widely used antivirus and endpoint protection solution. It is utilized by …
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Popular Features

View all 7 features
  • Anti-Exploit Technology (6)
    9.0
    90%
  • Centralized Management (6)
    9.0
    90%
  • Malware Detection (6)
    9.0
    90%
  • Endpoint Detection and Response (EDR) (6)
    4.0
    40%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is BlackBerry Protect (CylancePROTECT)?

Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Endpoint Security

Endpoint security software protects enterprise connected devices from malware and cyber attacks.

7.6
Avg 8.4
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Product Details

What is BlackBerry Protect (CylancePROTECT)?

BlackBerry Protect (CylancePROTECT) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.

Reviewers rate Anti-Exploit Technology and Centralized Management and Malware Detection highest, with a score of 9.

The most common users of BlackBerry Protect (CylancePROTECT) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(61)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BlackBerry Protect, also known as CylancePROTECT, is a widely used antivirus and endpoint protection solution. It is utilized by organizations to maintain their security posture without the need for background scans or frequent definition file updates. The software's internal AI-powered system can detect both known and unknown threats effectively. Users appreciate its lightweight client that doesn't consume excessive system resources. Since implementing CylancePROTECT, users have reported no instances of ransomware and commend its algorithmic approach to scanning files. With its reliable protection capabilities, CylancePROTECT has become a valuable tool for businesses in mitigating and preventing attacks, particularly in the case of ransomware.

Attribute Ratings

Reviews

(1-17 of 17)
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December 15, 2020

Cyclance just works

Rod Payton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It not only stops executables from running, it blocks them from unzipping
  • It is more than signature based protection, it is full EDR
  • It has a great console with granular inventory and endpoint control
  • It would be nice if it knew more user information
  • Would be nice if reporting was fully automated
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Works well with newer virus threats
  • Good updates for definition profiles
  • Reliable updates and implementation of newer revisions
  • Has minor issues with some windows processes.
  • Have to Black-list some application processes.
  • Has caused issues by preventing some applications to work correctly.
Shaun van Niekerk, CISSP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Reduces management stress due to higher levels of security assurance.
  • Reduces administrative time spent on console review and remediation.
  • Low resource utilisation, CPU, Ram, Disk.
  • Would like to see more granular control of USB.
  • More descriptive intel/info for alerts, eg: reasons why behind the algorithm.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easily managed from the cloud portal.
  • Doesn't require a connection to the cloud to be totally effective against threats.
  • Very easy to deploy in a domain environment.
  • Very easy to administer.
  • Notification when or if a threat is detected.
  • The client itself is protected from being stopped at the local PC level, a common thing that most threats do is stop the AV service from running.
  • Very easy to track what your top threats have been and mitigate them.
  • The dashboard is very clean, almost too clean. Could use some additional information made available.
  • Client over the past few years is getting fat.
  • Better logging and explanation of threats is needed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cylance uses AI Math-Model algorithms/machine-learning solutions, compared to other solutions which use signature-based solutions.
  • The Cylance client is very light-weight and is not as resource hungry.
  • The blocking capability is completely customizable through policies. Macro blocking, script blocking, and device blocking (USB, CDROM, iPhone, Android, etc.) can all be customized per organization needs.
  • Management interface is easy to use. The dashboard gives administrators a quick glance at threat events, threat protection, and device protection. Reports give you quick glances at infections, stale versions, and computers that have been offline for a period of time. Updates are easy to roll out in a tiered fashion to properly test.
  • Customer support is great! You can open up a ticket within the management portal and get help within a few hours. Most of the support is over email unless it is complicated, then they will do a remote session.
  • Quicker Mac Support and version update when the latest OS for Mac is released
  • Mac support for new features that are released at a faster pace.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
  • It's a struggle to find negative things to find - but as with any product, cost is a concern. CylancePROTECT is a bit more expensive than some of the other solutions out there, which can be a tall hurdle to get by.
  • Easier subscription to news and support topics - it would be helpful if Cylance auto-added any users with accounts to the management portal to be automatically subscribed to updates and support notifications - rather than us needing to hunt and subscribe to forum posts and constantly updated knowledge-base articles.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It's a very simple install.
  • The admin console is easy to use.
  • It's lightweight on the endpoint side.
  • The support site needs some more technical notes on how-tos.
  • Sometimes with the alert emails we get, we are not sure if it's a legit alert, as what it cited as an issue is hard to understand. It lists a GUID of something and not an actual file.
  • If something is quarantined, the end user doesn't know when that happened. Only an admin is able to tell that.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Cylance works well for blocking spam and viruses
  • Easy support from Cylance. Just sign on and submit a support ticket.
  • Easy renewal process with upgrades and support.
  • Since I've had Cylance installed on my computer, I've had zero issues with malware/viruses.
  • Cylance protects my company from future potential threats that haven't even happened yet.
  • Cylance uses Predictive Advantage to prevent threats and keeps us safe.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • CylancePROTECT does not require constant signature file updates or connectivity to the corporate network or internet based update servers to remain effective. It utilizies a much smarter algorithm to detect common behaviors that malicious software uses.
  • CylancePROTECT is managed through the cloud, so does not require an on-premise management server that the agents need to remain connected to for the protection to be effective.
  • CylancePROTECT uses much less computing resources while operating on our end user devices and virtual servers, preserving these resources for business related purposes.
  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of deployment.
  • Ease of administration.
  • Very low false positive detection while finding things that other AV vendors would miss.
  • The cloud interface leaves some to be desired but Cylance has continuously improved this as well.
  • Compatibility with existing security products may hinder full utilization.
  • Over saturation of advertisement may lead to increased skepticism.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Catches malware that otherwise slipped through our firewall.
  • Stops scripts from running on a user's computer.
  • Quarantines files quickly.
  • When a user has a file quarantined, it would be nice to see an email sent to our group so we could investigate it more. This issue could just be a setting preference that our team has not set up yet.
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