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Blackboard Learn Reviews

173 Ratings
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Score 7.1 out of 100
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Reviews (1-14 of 14)

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April 13, 2020

Blackboard Learn Review

Quincy Tamaribuchi | TrustRadius Reviewer
Quincy Tamaribuchi
Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
Itʻs a good platform for certain things such as tests. Blackboard may not be the most user friendly but there is always room for improvement in any website, business, etc. When used with other platforms such as Google Classroom, Blackboard can be more effective, but when used by itself I feel it is not as impactful from a student perspective.
Read Quincy Tamaribuchi's full review
January 31, 2020

Blackboard is solid from a student's perspective!

Brandon Cluff | TrustRadius Reviewer
Brandon Cluff
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
I have never used the support features of Blackboard Learn from an instructor's point of view. As a student, contacting the instructor for support on their specific course is very straightforward. Depending on how they are set up, forums can also be useful in terms of support. In general, I haven't had too many issues!
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January 28, 2020

Blackboard Learn offers easy to use content management

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
The basic support is ticket-based and requires a local designated contact or system administrator to open tickets. End-user support is only available through the institution without additional costs. However, this is a relatively standard way of operating for most learning management systems. Even Instructure offers paid support for Canvas for end-users, but basic support must go through a local designated contact person.
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September 25, 2019

Blackboard Learn: Student Engagement & Collaboration at its Finest

Anissa Harris | TrustRadius Reviewer
Anissa Harris
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
My Blackboard support comes from the university I work with. They are responsive--eventually... but it takes them sometimes a week to respond to a reported issue. For example, I reported 2 issues last week and one was resolved and I was contacted about one still open option today. That is too long for a tech issue.

I have not contacted any support offered directly by Blackboard, which may be a completely different experience altogether.
Read Anissa Harris's full review
January 12, 2020

User-friendly LMS

Nicolas Hanhan | TrustRadius Reviewer
Nicolas Hanhan
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Blackboard support works on resolving tickets opened in a timely manner.
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November 30, 2019

Connecting to my students and colleges in online coursework

Amy Westby | TrustRadius Reviewer
Amy Westby
Score 6 out of 10
Vetted Review
Verified User
Review Source

Support Rating

7
Support is helpful. It does exactly what I need it to in my capacity and role. However, I do know that other instructors could certainly use a few more features than I use.
Read Amy Westby's full review
November 22, 2019

Feature rich, but not aesthetic.

Anonymous | TrustRadius Reviewer
Verified User
Score 1 out of 10
Vetted Review
Verified User
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Support Rating

8
Blackboard is a nice place that shows where online learning is really going. It is feature-rich with only minor improvements that, if correctly addressed, would help the service thrive more.
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August 18, 2017

Blackboard Just So-So

Anonymous | TrustRadius Reviewer
Verified User
Score 3 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
Support is adequate; however, on more than one occasion over the years we have gotten the response that something is "a known issue but we aren't planning to fix it." Recently a colleague raved about the support from another of our vendors and lamented that Blackboard's support couldn't be that good. Sometimes it takes a push to get Bb support to care for an issue, though this isn't a common occurrence.
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September 15, 2015

Blackboard Learn and their Managed Hosting architecture works!

Anonymous | TrustRadius Reviewer
Verified User
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support Rating

8
The majority of tickets are answered and resolved quickly, but every once in a while a ticket gets "escalated" and then the next tier of support is much slower in following up.
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Blackboard Learn Scorecard Summary

Likelihood to Recommend (173)
7.1
Likelihood to Renew (11)
4.6
Usability (5)
10.0
Support Rating (15)
8.0
Online Training (1)
7.0
Implementation Rating (1)
10.0

Feature Scorecard Summary

Course authoring (19)
7.3
Course catalog or library (19)
6.8
Player/Portal (16)
7.1
Learning content (23)
7.9
Mobile friendly (25)
6.1
Progress tracking & certifications (19)
7.6
Assignments (25)
8.3
Compliance management (14)
6.2
Learning administration (20)
8.1
Learning reporting & analytics (21)
6.9
Social learning (18)
6.6

What is Blackboard Learn?

Blackboard Inc. is an enterprise learning management systems vendor. Blackboard was founded in 1997 and became a public company in 2004. The company provides education, mobile, communication, and commerce software and related services to clients including education providers, corporations and government organizations. As of December 2010, Blackboard software and services are used by over 9,300 institutions in more than 60 countries. Blackboard Learn is the company's flagship LMS, supporting course management, test & assessment design and administration, and is extensible via Blackboard's suite of addable modules.
Categories:  Assessment,  Learning Management

Blackboard Learn Competitors

Blackboard Learn Technical Details

Operating Systems: Unspecified
Mobile Application:No