TrustRadius Insights
Easy to Use: Many users have found Blitzz to be very easy to use and require little training. This has allowed them to quickly get their …
Overview
What is Blitzz?
Blitzz is a video powered, enterprise field service platform that becomes the system of record for collaborative events between field techs, HQ support and end users of physical equipment in the field. Collaborative events that Blitzz enables through its mobile,…
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What is Blitzz?
Blitzz is a video powered, enterprise field service platform that becomes the system of record for collaborative events between field techs, HQ support and end users of physical equipment in the field. Collaborative events that Blitzz enables through its mobile, web and smart glasses technologies…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://blitzz.co/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Blitzz UI demo
YouTube
Product Details
- About
- Tech Details
What is Blitzz?
Blitzz is a video powered, enterprise field service platform that becomes the system of record for collaborative events between field techs, HQ support and end users of physical equipment in the field. Collaborative events that Blitzz enables through its mobile, web and smart glasses technologies are messaging, live interactive video and AR.
Each collaborative event reduces truck rolls, warranty costs and drives up productivity, efficiency and NPS scores. Machine learning from each collaborative event, together with data pulled in from field service management systems (FSMS) & CRMs that Blitzz integrates with, drives predictive support. This learning empowers the support and field techs to preempt getting stuck, be better prepared, and diagnose, install, troubleshoot, repair and provide exceptional interactive support, keeping customers happy while creating a fantastic ever growing library of easily accessible, tribal knowledge through every technician's phone/tablet, smart glass or desktop. Its integrations also help launch Blitzz from within an FSMS as well. While FSMS typically provide a web-first approach to scheduling, dispatching, invoicing and billing, the vendor states they focus on the important but missing mobile first collaborative events to greatly augment such workflows.
Supported platforms: SmartGlass, Android, iPhone, iPad, Windows, Mac, Chrome Browser.
Each collaborative event reduces truck rolls, warranty costs and drives up productivity, efficiency and NPS scores. Machine learning from each collaborative event, together with data pulled in from field service management systems (FSMS) & CRMs that Blitzz integrates with, drives predictive support. This learning empowers the support and field techs to preempt getting stuck, be better prepared, and diagnose, install, troubleshoot, repair and provide exceptional interactive support, keeping customers happy while creating a fantastic ever growing library of easily accessible, tribal knowledge through every technician's phone/tablet, smart glass or desktop. Its integrations also help launch Blitzz from within an FSMS as well. While FSMS typically provide a web-first approach to scheduling, dispatching, invoicing and billing, the vendor states they focus on the important but missing mobile first collaborative events to greatly augment such workflows.
Supported platforms: SmartGlass, Android, iPhone, iPad, Windows, Mac, Chrome Browser.
Blitzz Features
- Supported: No App Download
- Supported: 1:1 or Group Calls
- Supported: Optical Character Recognition
- Supported: Silent Observer
- Supported: Remote Flash Light
- Supported: Remote Zoom
- Supported: Capture and Save Image
- Supported: Web and Mobile Screen Share
Blitzz Screenshots
Blitzz Video
Blitzz Explainer
Blitzz Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | USA |
| Supported Languages | Afrikaans, German, English, French, Portuguese, Spanish |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to Use: Many users have found Blitzz to be very easy to use and require little training. This has allowed them to quickly get their teams up and running.
Great Video Support Application: Users have praised Blitzz for being a great video support application, especially in the current work-from-home situation caused by the Covid-19 pandemic. It allows for convenient and real-time remote assistance to clients.
Convenient and Easy Setup: The simplicity of Blitzz's interface has been highlighted by users. They appreciate that there is no need to download any additional app, as they can simply click on a link to be connected.
Challenging Navigation and Markup: Some new users have found it challenging to learn the navigation and how to markup an image in Blitzz. They expressed difficulties in understanding the interface and using the annotation tools effectively.
Limited Recording and Guest Dial-In: Several users have expressed their desire for a more comprehensive recording feature that allows them to record the entire session. Additionally, they would like the ability to dial in guests without requiring them to create a Blitzz account. This would enhance collaboration and make it easier for external participants to join sessions.
Lack of Hosting Options for Cloud Security Policies: Users have raised concerns regarding security policies and have suggested that Blitzz should provide the flexibility to host their instances on their own or client's clouds. This would allow organizations with strict security requirements to maintain control over their data while using Blitzz's services.