TrustRadius
https://media.trustradius.com/product-logos/Le/Zg/SI8K9RVS11IG.JPEGBloomerang or BustWe use Bloomerang to track and manage individual donors; corporate, foundation, and government grants; event attendees; newsletter subscribers; website visitors; and more. While our program staff could use Bloomerang for a variety of other purposes, it is primarily a tool for our administrative team. It's allowed us to condense our mass emailing and donor data tracking into a single tool, and has generally streamlined our fundraising and communications processes.,Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools. Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website. Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.,Mass updates: The top thing that Bloomerang currently lacks is the ability for users to execute their own mass updates. You can currently pay a relatively small fee for this type of work, but I do miss being able to update a huge group of accounts in one fell swoop on my own. Email layouts: I'd love to see a nicer interface and better WYSIWYG editor for creating emails. The existing set up is fine, but could be so much nicer. Dashboard: It would be nice to be able to customize the home screen dashboard a bit. I'd like to be able to choose a few different reports to see automatically, and to be able to hide other things that aren't as relevant.,9,We moved to Bloomerang because it was offering user friendly support for our specific fundraising model. Our model has successfully increased both the number and amount of individual donations, but I think Bloomerang's ease of use and excellent functionality has allowed us to capitalize on donor opportunities and further expand our reach. It's almost impossible to say what Bloomerang is responsible for vs. our strategy, but they've worked hand in hand and made it much easier for us to take fundraising and donor communications to the next level.,eTapestry and DonorPerfect,Yoast Wordpress SEO Plugins, WordPress, BufferBloomerang Makes Us BetterWe use Bloomerang for our donor management system. We use it to track donations, interactions, and engagement with our donors. We send and track mailings through Bloomerang.,Bloomerang is web based and so easy to access. Recording interactions with donors is easy and enjoyable. I send an email newsletter through Bloomerang. It is easy to set up templates and update them. After sending a newsletter it is easy to see detailed tracking info (when launched, deliverability, opened stats, recipient engagement, and links clicked). Bloomerang's interactive connections is so helpful. There are so many connections to find things one may want to follow. As I mentioned in the email tracking portion you can click any number of links to follow or find detailed information (unsubscribes, bounced, etc.),The Bloomerang email portion could use some additional formatting options. I'd like to see the active links be allowed to be a larger font. I'd also encourage them to establish pre-headers. I used them a lot before I started sending my emails through Bloomerang - still the positives of Bloomerang outweigh the previous program I used because it is integrated with all my donor records.,10,One of the big pluses to Bloomerang is that it allowed us to reduce the number of sites/interfaces we were using and use ONE platform to manage donor data and interactions. Much of this is due to the partner integrations Bloomerang has, especially with electronic gift processing. For example, we now have our donor database, our mass email client, and our electronic gift entry all accessible through Bloomerang. Be prepared to switch electronic gift processors to take full advantage of Bloomerang. This has helped in controlled/reduced cost, ease of use, and reduced manpower to maintain multiple lists.,DonorPerfect,Slack, Trello, EvernoteBloomerang - Excellent tool to take your development program to next levelWe are a non-profit organization which provides permanent supportive housing to former homeless individuals with chronic mental illness in Washington D.C. Or organization began as a social action project of an area synagogue but is now an independent entity. Prior to acquiring Bloomerang, our donor database consisted of ill-maintained Excel spreadsheets. As we grew in size, our development needs demanded a better solution. The addition of Bloomerang allows us to track who our hot donors are, create targeted campaigns, and track other helpful information on our donors.,track donor history and identify "hot" donors. organize targeted campaigns automate donor acknowledgements.,There could be a more efficient way to record contributions which are "in honor of" or "in memory of" an individual.,8,We are an all-volunteer organization so efficiency of tasks is paramount. Bloomerang allows us to put on development campaigns in an easy and cost effective way. From its organization strength and ability to ID frequent donors, we have consistently grown our contribution rate with each successive campaign.,,Yardi Property Management, RightSignature, UberConference, MegaPath ISP, Adobe Acrobat DC, Adobe Photoshop, DropboxBeautiful too, just too much for usWe ran a trial version of Bloomerang to test out if it was a plausible solution to our donor search. It was used across the department of Alumni and Fundraising. It definitely offered a streamlined service to organize our potential donors and track the progress we had made with the different sects.,Donor Tracking Donor Search Database organization,Pricing is a bit high High Learning Curve Need for "Restart" often to fix bug issues,7,Unfortunately, we didn't see a great return on investment and decided not to adopt the system. Our organization has a small donor base and Bloomerang seemed too highly priced to make it worth our investment. If we did adopt it, I could definitely see the potential to streamline the overall process which could be valuable.,DonorSearch, DonorPerfect and DonorDrive,Actian DataConnect, ALLDATA, SAP Adaptive Server Enterprise, SAP Business OneBloomerang Use for a Campus Ministry SettingWe use Bloomerang as our donor management software and our database for students, donors, supporters and alumni. Our organization is small and we use it across the entire organization. I am the primary user. It helps us track donations, campaigns and send out a weekly email to the college students and a monthly newsletter to our ministry friends and partners.,It gives us a very easy to manage way of tracking our constituents, donors and friends. We can create constituent fields that help us send information out to only those who need it. It makes donor management very easy and allows us to thank our donors and track giving. It is very user-friendly and the online tech support is SO good!!!!!,They have honestly added so many updates, that I don't currently have an area for improvement. They have kept ahead of my needs to this point. They are very responsive to users.,10,We can track our donor retention, which is great. That is on the dashboard of the program. Being able to track, market to, communicate with our constituents has been great. There are great templates I can customize and ways to personalize and add our own pictures. One of my favorite features is being able to schedule emails.,,CanvaEasy to use and effective!We use Bloomerang not only for Development but also for Communications (to send email newsletters) and for Volunteer Management. I can track gifts, as well as create email newsletters and track opens and click through for individual donors. There is a CRM function as well so I can manage/plan future communications with donors and contacts. I manage my grant process through the system as well. I can see at a glance what level of engagement my donor has including volunteer hours. We track all volunteer hours through the system as well. We are able to easily report on any data that is entered in the system.,Provides an at a glance snapshot of donor engagement... email opens, gifts, volunteer hours, interactions, emails, etc. Easy to use reporting functions and full support to create reports Manages our grant process and tracks when grants are due as well as all other pertinent information,I would like to see some more pre created industry standard reports. I would like to see a Word document output of thank you letters.,10,I have seen a productivity increase as well as an increase in my interactions with donors and grant makers as I am better able to keep organized and on top of my to do list with the CRM function.Bloomerang has helped our fundraising blossom!We use Bloomerang as our donor management system and CRM. It helps us greatly make our Annual Campaign goal and keep up good relations with our donors. Their customer service is supreme! Highly recommended!,Customer management Donor retention Donor cultivation,Email system could use an upgrade.,10,We went from having no Annual Campaign, raising around $30k a year and in 3 years time are now up to $85k annually.,Blackbaud CRM and DonorPerfectBloomerang for Non-Commmercial Radio Donor ManagementWe use Bloomerang to track donations from listeners and for communication with those donors. The donation totals in Bloomerang are balanced against the actual financial data in Quickbooks. We also use Bloomerang to hold the demographic info on a larger list of listeners beyond just our donors.,It allows us to see at a glance the involvement level of any given database participant. It has great search capabilities to provide various pieces of specific station performance. It interfaces well with other databases and donation processing companies.,It needs a keyboard short cut to search for a donor. They need to work with more than one ACH processor. It would be nice to be able to make global changes to a group of searched records.,7,I believe it has helped in donor retention because we can see quickly if the engagement level drops and we can take action quickly to find out why. We have yet to use some of the other fundraising tools available in the program.,,QuickBooks Premier, WordPerfect Office, Splashtop Business AccessBloomerang: The Simple CRMOur company has been struggling to bring In donation money. We hired a development director to increase revenue. She was in charge of maintaining the database to track donors, trends, and volunteers. As IT, I was brought in to set up the system. While she was employed the database was updated and some donation forms created. She has since been terminated and not replaced so the database is not being well maintained anymore.,Easy to use interface Good reporting that is easy to modify Easy setup Has built in way to do online donation form,Web forms are ugly and clunky Settings are not the best organized Cannot do suggested donation amounts on an online form without including a text item next to each amount (ex/ $100 Gold Level $50 Silver Level cannot just do $100, $50, etc.),5,I believe our contract is around $2,000 and I’m not certain it has led to enough leads to return that investment. Most our current donations are not based on information we get from Bloomerang. That said, we don’t use their newsletter feature which would probably increase our revenue from it.,Blackbaud CRM,Google Drive, Google Analytics, Adobe PhotoshopBloomerang is a pretty good tool to haveMy organization currently uses Bloomerang to track all donations and donors, as well as being the backend to receive donations via our website. It’s also useful for tracking any correspondence with donors. It's being used primarily by our Development department, but also our Finance department has access obviously to track incoming donations. Bloomerang solves efficiency problems by keeping everything in one place as it tracks all things related to donors, and because it's online based, our staff have access to information from anywhere.,Easy to set up campaigns and to receive online donations for specific campaigns. Report running is easy and comprehensive. Sets apart donors who are very active and need special attention.,Currently, only one person's contact information can be used for online giving pages they host, so if you have multiple events or campaigns that are not handled by the same person, this gets confusing. We ended up making a generic email address that is a distribution list to each person. They use Sendgrid for the mass mailing. Over the timeframe we have been with them, Sendgrid has had different "glitches" that Bloomerang had to have us use workarounds for.,7,Since we have implemented this program, our productivity has definitely increased and our organization has received a lot more money coming in than before. This is not only because of its flexibility of being an online application but because it makes it easy to go through and find those you haven't made contact with in a while. The event registration forms with integrated payment have really helped with raising funds because we didn't have that before and relied purely on people coming to our location to purchase tickets.,Solid choiceOur development and finance teams use Bloomerang to manage all donor relationships and track all donation and pledge transactions. We used to have our whole staff on the platform, but decided to limit it to just those two departments. It does the job of keeping our relationships and donations organized, while being very user-friendly.,Donor profile - it's very simple to see who's very engaged and who's not. Online donations - hosted giving pages make donations easy to manage from within Bloomerang. Robust reporting - I've never found a reporting engine with more granularity. it's really amazing.,User permissions - currently only two levels of permission for users, and both levels grant access to all donor profiles. Unhelpful if you want to give staff members limited access to a certain report or certain band of donors.,8,Bloomerang has saved us so much time vs. our previous platform, just in data stability and ease of use. It's hard to say how much donor retention etc., we've gained from this platform, but it's done very well for us.,QuickBooks Online, Asana, BluePayWe love Bloomerang!Our Communications and Development Department uses Bloomerang to manage and communicate with our donors. We did a number of demos with different constituent management software and chose Bloomerang and we absolutely made the correct decision. We have about 10,000 records. The transition from DonorPerfect to Bloomerang was very quick and only had a couple minor hiccups which were easily remedied. Since then, we have been able to increase our engagement with our donors and our donors' engagement with our organization. We have doubled our revenue and increased efficiencies in the department. Bloomerang has made engaging with our donors and tracking that engagement so much easier. The webinars have been incredibly helpful. We have only had to contact tech support once for an issue but we've made suggestions for how Bloomerang can improve and they've taken those suggestions and actually implemented a couple of them. We have just had such a good experience with Bloomerang and are so thankful we decided to switch to them! It's been a wonderful experience and they've just been really great to work with. Would recommend them to anyone, especially smaller to mid-sized organizations.,Website integration for online donations is awesome! It makes it so much easier to raise money online. We've tripled the amount of money we raise online, mainly because of this and the ability to send emails through the system. Emails are tracked directly in a donor's record, so we can see instantly their engagement with our content. Integration with DonorSearch is awesome and seems to be improving often. They listen to their customers' needs. If enough customers request a feature, they'll get it for us. We feel like the development of this software is always happening and it's a partnership, rather than a transaction.,Imports aren't as user-friendly as we'd like, but we can manage.,10,We have saved so much staff time with Bloomerang! Receipting, monthly reconciliation, and just pulling reports/lists is so much easier and faster with Bloomerang. It's so much more efficient, but it's also more accurate. Before we would pull lists and they'd be all over the place. Now we pull a list and it's the same every time. We've tripled our online donations and doubled our overall revenue. Most of this is because of the incredible staff we have, but, with Bloomerang, staff now have the correct tools to do their jobs to the best of their abilities.,DonorPerfect, Salsa CRM, The Raisers Edge and NeonCRMLife is GoodWe use Bloomerang for donor relations and communications. I am the point person in our organization but numerous staff members have access and do access the program for information to help them do their jobs more efficiently. Before Bloomerang, communicating with donors, volunteers and market patrons took much longer.,Bloomerang can generate reports that are incredibly specific with the "and" "or" buttons. I recently created reports of holiday giving received before a particular email went to all constituents and then after that email was sent. This allowed us to consider how effective the email was. Tracking who opens emails, who clicks on certain links and who visits our website has helped us to fine tune our emails.,It may be that Bloomerang has a way of doing this and I haven't taken the time to figure it our or visit with support, but I am finding the increasing number of letter and email templates harder to navigate through. I wish Bloomerang would remember the most recent email, letter or report that I worked on like it does for constituent. I'd also like the history to stay even after I log out instead of clearing it each time.,10,Constant Contact,Adobe Acrobat DCBloomerang saves me time!Bloomerang is used as our development/donor database. It is primarily used by two people within the library, although two others have access. Bloomerang allows us to record donations and interactions with donors.,Bloomerang is great at generating letters and addresses. I love the "note" function to add communications and updates to a donor's file so that others can see an interaction, address change, phone call, etc. I recently learned how to create end-of-year letters and reports, which saved a tremendous amount of time. Reporting functions for various development needs.,I would love to see the "head of household" not default to the male. At my organization, the female is often the one passionate about our cause, so it is a pain to go in and keep changing the way the system defaults. The letters download as a PDF so changes are not able to be made in one or two letters before printing without taking more time than just editing the individual letter on the constituent's account.,9Why I chose Bloomerang for our CRMWe use Bloomerang for tracking donors, donations, volunteers, event registration and online giving. Bloomerang is our core client relationship management system.,Bloomerang is very intuitive and user-friendly, even for staff and volunteers that are not technologically oriented or experienced. Bloomerang is built on the concept that donor retention is key with a dashboard that shows donor's love (on fire to cold) for each constituent, making for a very quick survey of current relationship status. Bloomerang has a fabulous tech and user support staff making it easy to reach out with questions. We have never had to wait for someone from Bloomerang support to chat online! Bloomerang incorporates online giving and event registration seamlessly. Bloomerang can export to QuickBooks easily.,Event registration could be improved by adding the ability to select more than one item in a transaction. This would allow for a single transaction to include multiple types of registrations and/or sponsorships. Adding the capacity to "undo" a data import would reduce anxiety around adding data en mass. Additional standard reports would be helpful for those without deep experience with donor database usage.,10,Bloomerang has allowed us to learn more from our data - who has been giving for years, who stopped giving and when, who our best donors are (using measures beyond size of most recent donation). We have definitely seen improved office efficiency and donor relations.The database has more than paid for itself.,GreenLight, Blackbaud CRM, Abila netFORUM Pro and DonorPerfect,QuickBooks Premier, Microsoft AccessBloomerang: Helping us to build & retain relationships with ease!We use Bloomerang every single day, as we are a non-profit and Bloomerang is our main donor database! It helps us manage every aspect of our organization from tracking donor relationships, cultivating relationships, managing gifts, online giving, thank you letters, emails and more. It's a very robust, user friendly database that is constantly emerging to meet our needs.,Tracking donor relationships (love the timeline view). Tracking various campaigns (dashboard view and graphics are great). Reports (so many options to build reports and share your data...data is key!). Letter and email generation. Linkage to our website (online giving!).,Having access for volunteers for our bi-annual fundraisers (when we provide user access it's not able to be limited to certain screens, they have access to view all data). Sometimes the Household icon is not ideal when pulling data, would rather have an option to not use Household icon. It would be really nice to have an auto address verification to recognize incorrect addresses.,10,Bloomerang has proven to have a great ROI on our organization. Right off the bat we were able to cut some of our costs our completely such as third parties who were creating and syncing our data for our monthly mailings. It also gave some of our employees greater productivity as they had to spend less time on functions (i.e. with our previous database that was not web based, any online gifts that came in had to be re-entered as nothing was connected) Everything is now connected and correlated beautifully! It has helped us in so many areas!,none,BasecampBloomerang - a great user friendly solution!Bloomerang is being used by our fiscal department and our Development department to keep track of contacts and donations. In the past donors were kept in various Excel files which was not very conducive to tracking their giving history or managing duplicate records. We were looking for a software that would address this issue, while at the same time be very easy to train someone on the basics of using it, which Bloomerang is.,New contact entries are a snap. It literally takes about 2 minutes to train someone on how to enter a new contact into the system. Entering donations is also a very easy process and super easy to train someone on how to do it. The dashboard is useful and gives a nice rundown of current donations. Processing credit cards within the system is also very easy, however we still use Paypal for non-profits to process donations that come in over the phone due to the cheaper rate.,The process of entering new tributes (In Memory of/In Honor of) could be much more streamlined. As with most of these donor management softwares that I've used, the Thank You letters could be more functional. I usually export the information that I need into an Excel file and do a mail merge with a Word doc. The event module has been useless for us. I've tried to set it up a couple times so people could buy tickets to events, but it's not super-flexible or user friendly. It's frustrating that if you're going to use it for your online giving form, you have to have a description next to each amount. For example: "$25 - This will buy meals for a local senior for a week" or something to that effect. You can't make a form with just the dollar amounts. Therefore we're using QGiv as our online donation form.,9,Bloomerang has made it much easier to track lapsed donors and keep our database much more organized. Before we had the software, Fiscal and Development were using different solutions to track incoming donations, but now we are able to use this one piece of software so all of our numbers match.,Blackbaud CRM and eTapestry,Microsoft Office 365, PayPal Payments, Brown Paper Tickets, RegOnline by CventBloomerang has our donors FEELING THE LOVE!We are a nonprofit that transforms the lives of needy children in Liberia, West Africa. We are using Bloomerang across our organization to manage our constituents and donors. Bloomerang makes it easy to see exactly what our donor retention rates are, the commitment level of each donor, and makes it easy to track the effectiveness of our campaigns. We love that we can send emails, edit letters, and create online forms all within the platform and it incorporates the information directly into the donor profile. The ability to create custom fields that are specific to our organization, and the flexibility of a cloud-based system are also a big plus. Bloomerang's employees have been positive, professional, and supportive every step of the journey from our first inquiry through final conversion and daily operation. We feel proud to be Bloomerang customers, and our confidence level in our marketing is higher than ever because we can see the results. Bloomerang is continually working to improve the already-fantastic suite of tools built into the system. Thank you, Bloomerang, for helping us leave desktop-based donor (AKA a big clunky spreadsheet!) management behind.,Cloud-based system. I can access my donor database from anywhere on the planet from my laptop or phone. The built in Ahern audit guides you in making sure you are staying donor-focused and using appropriate grade level. Custom fields allow me to build reports that are specific to our organization and donors. Dashboard with current overview of donor retention rate, campaign progress, and tasks keep me focused on moving my organization forward.,I would love to see the ability to automatically generate reports for specific things. Autosave on email and letter editing functions. Email reminders for tasks.,10,Bloomerang has saved us $50 a month already on email server alone. We are able to be more productive as a team because of the tools we have and the coordination of efforts between members. We have not reached the one year mark yet, so we cannot speak directly to donor retention but we can already see an improvement in our relationships with our donors because of the tools BLoomerang gives us. I feel confident that our donor retention rates will rise as a result of using Bloomerang.,,No,9,NoBloomerang for small nonprofits yes!Bloomerang is used by my clients to inform their fundraising efforts. They use it to track donor interactions, to conduct mail and email campaigns. They use the dashboards to track their efforts and to create new efforts to reach their donors. They use the letters to create thank you correspondence for their donors.,The migration of data from another software was very easy. All we needed to do was map the existing fields and we were able to create custom fields to accommodate specific needs of the clients. The dashboards and reports are excellent tools for management to make decisions about fundraising efforts. The complete records for each constituent and the ability to connect constituents to one another and to corporate donors enables my clients to reach our in specific campaigns that are tailored to move a group of donors. The ability to connect to the database from off site is valuable when working in the field.,Some of the searches did not bring up the expected results. It would be good to see the logic be a little more "fuzzy". More pre-set reports would be helpful for small organizations who do not understand the logic behind how to get the results they are seeking. An ability to just page through donor records would be nice. Sometimes you just want to browse the data to get inspired.,10,The most efficiencies have been achieved among my clients with the elimination of using multiple data bases and programs to achieve all the necessary parts of a fundraising plan. For instance not having to generate thank you letters from a Microsoft product and not having to use an external source to conduct email blasts. Most of them have seen increasing donations due to their ability to segment the database i.e. lapsed donors.,DonorPerfect, Altru, The Raisers Edge and eTapestry,Altru, The Raisers Edge, Microsoft Access,3,,Segmenting the database Tracking donors Thanking donors Email blasts,10Bloomerang - a good idea with some growing painsThe organization I am working with is a small school with a very small administrative staff preparing for a capital campaign. They were using a very outdated database to store constituent information. We chose Bloomerang because we were under the impression that it interfaced with Firespring, the new website software we selected. The intended purpose is to streamline the development process: entering gifts, gift acknowledgment, donor interaction and reporting.,The Dashboard is a nice feature for getting an overview when you log on. The Summary feature which shows a snapshot of the status of a constituent is also a plus. The workshops informative and online training support is also helpful.,I think the thing I find most frustrating is that you can't do batch posting of gifts. For example, if you have 30 sponsors for your 5K run or I have a list of 150 people who attended an event and just want to post a note to their record, you must post each individually rather than being able to predetermine the parameters which are shared by all. After contacting support to find a solution, I was told that I would have to build an import which would have very strict parameters that would have to be vetted by the Bloomerang team. While I am glad that they are there to help, it is a very time consuming process and we purchased Bloomerang to make these tasks less complicated and time consuming. Working with the letter templates is really cumbersome. Bloomerang assumes you are printing letters onto printed letterhead. While there are some fairly primitive tools for formatting, you cannot control the margins and end-up doing a lot of time consuming adjusting so that a letter looks right. The report generator is very confusing. For example, if you set a parameter to exclude soft credits, the report still contains soft credits. You cannot edit the report within Bloomerang, you must export to Excel. As a result, when you do want to run a batch of thank you letters, you end up with letters you don't want, formatting you don't want and no way to edit the letters since they are generated and downloaded as one long document. When we purchased Bloomerang and Firespring (website), we were under the distinct impression from the marketing by both entities that their collaboration produced integration between the database and the website. For example, if a constituent makes a donation or registers for an event through the website, we could be able to have it track as an interaction on the database. Apparently that is not the case and getting that info into the data is complicated, awkward and time-consuming.,3,It would be interesting to revisit this question in about a year, when we have had more time to work with the product and develop the integrity of our data in this new system. Right now, six months into using Bloomerang, it is mostly been a highly frustrating productivity drain. As a result, it has been no help in helping us raise more money or retain donors.,Blackbaud CRM,Adobe Acrobat DC, Microsoft Office 2016Bloomerang Can Be Your Fundraising Best FriendI use Bloomerang as my fundraising/donor CRM system. I am a one-person shop and needed something easy, efficient and able to do a variety of tasks without requiring high cost or intense support. It is a cloud-based solution to give me more flexibility on where I access my info as well as providing off-site information back-up that I lacked before. Besides tracking my donor data, I also use it for online donations that provide me with donation form flexibility as well as automatically propagating donation data into the database. I also use the event registration and e-mail subscription variants on these forms. If I was deriving the majority of my revenue from events, this might not be the right platform. But, it provides me with tremendous capability, reasonable cost, and the ability to create and manage custom fields without needing to pay for consultants or support. I used to use Raiser's Edge, but adding the capabilities I get with Bloomerang would have tripled my expense. Bloomerang has been very supportive and responsive so far.,Custom fields: you can easily tailor it to your exact circumstances rather than using one field for a different piece of information because it doesn't fit anywhere else. Intuitive cloud based application that is easy to navigate: very quick learning curve, no need for expensive consultants or support agreements. Transition and support: smaller organization that genuinely cares about its customers. Designed for fundraising: has several tools that focus on donor retention which is a key goal of all fundraisers.,User restrictions: they currently don't allow different access levels. I can't let my board members in as "look only" users or restrict information access. they are currently working on this, but right now it's "all or nothing." It doesn't have a dedicated events module.,9,I've only been using it for 6 months, so it's a little early to tell. I love the fact that I can easily see my donor retention rate. It is also allowing me to better segment my donors which I know will show results within 6 more months. You can also access DonorSearch profiles directly through the donor profiles, which will pay dividends as well.,,Adobe Photoshop,2,,Capturing and retrieving donor information including donations, interactions and key information. I also need to be able to easily run reports and see the right information in a usable form. Allowing me to use an unlimited number of self-designed online interaction forms for donations, event registrations, e-mail sign-up, etc. All form data is automatically imported into the database, saving me a step and time. Integrated email allows me to track whether the recipient receives it, opens it, and clicks on an included link. It all appears right in their profile so that I can accurately assess my donor in one place. The integrated DonorSearch capability is more cost-efficient than procuring this information through another method. It focuses on donor retention, which is critical to our success as fundraisers. From seeing my donor retention % every time I log in, to the other tools that keep me donor-focused, this is a distinguishing advantage. Out of all the cloud-based solutions I examined, this provided the most benefits, with the least disadvantages, at a reasonable cost.,I've only been using it for 6 months, so not much yet. But, the custom field options are going to really help me as I begin a multi-pronged segmentation effort.,I forsee a much more active use of email now that I have this capability - as soon as I can gather more e-mail addresses. I will not be able to create and manage an effective monthly giving program - which will dramatically increase donor retention and average giving.,10,Online donation/event forms. Creating and modifying donor records. Seeing donor retention rates. Entering new gifts or interactions.,The reporting function requires a little focus. It's OK if you think analytically and it gives you a lot of flexibility. If you are looking for a lot of pre-made reports or creating new ones with just a few clicks, then this might not be for you.,Yes,10Use Bloomerang to take your fundraising program to the next levelBloomerang is used primarily in our fund development and finance departments. We use Bloomerang to track donors, potential donors, and donations; to manage our e-newsletter communications; and to collect donations online. We also use Bloomerang to report on fundraising and communications strategies throughout the year and to balance the books with our finance department.,Bloomerang has greatly improved our online giving platform. It integrates seemlessly with Stripe for credit card processing, and forms look great embedded on our site. We use Bloomerang for general online donations as well as online registration for events. Bloomerang email communications are good looking and easily branded. Bloomerang also makes it easy to track our open rates and click rates for each email we send. Bloomerang makes it easy for us to track our communications with individual donors by providing a way to note interactions of different types as well as make personal notes in a donor's record. Bloomerang's timeline feature makes it very easy to look in a donor's reocrd and understand their history with our organization in a matter of seconds.,The reporting function in Bloomerang can be somewhat difficult to use. The reports are run by constituent, interaction, or transaction, which makes it hard to pull information across modules into one report. Bloomerang's improvements to reporting have been huge over the last year, but there's still a ways to go to make it a little more intuitive and user-friendly. The relationship feature in Bloomerang is somewhat clunky. You can see relationships for an individual donor, but you can't pull reports by relationships. It also takes a long time to set up households and leaves room for inconsistent data entry if more than one person controls the database. Customer service around added services (such as Prospect View) is slow and unresponsive. Bloomerang should develop partnerships with effective and professional donor prospecting and donor research companies to help nonprofit clients.,8,Bloomerang has greatly increased our ability to ask for and receive gifts of support on our website. Bloomerang makes paid event registration painless and produces branded and attractive communications. Since switching to Bloomerang, we have built a monthly donor program that raises over $5,000/year and saved countless hours on event preparation, reporting, and email communications. We've heard lots of great things about how our digital communications look great and convey a meaningful message.,GiftWorks and The Raisers Edge,Citrix ShareFile, Podio, Microsoft Office 2016, Hootsuite ProBloomerang is a great solution for NPO consitutent management!Bloomerang stores all of our donor and volunteer constituent information - such as names, addresses, connection to our organization, participation in special events, personal interests, and more. Bloomerang also keeps records of all donations (cash or in-kind) made by our constituents. There is more that we could be doing - such as tracking grants - but we haven't done that yet. We are excited about the way that Bloomerang organizes our information and makes it so easily accessible through reporting filters.,I love that I can create custom fields for constituent profiles and then use them in my filtering. For example, I can keep track of who participated in a particular event in a specific year by creating a field for that - and then when I want to send correspondence to only those constituents - it's a piece of cake. When working with constituents, details matter! Bloomerang reporting filters are powerful, yet easy to use. When I need to create a complex report, I map it out on paper from the largest criteria to the smallest - then give it a try in Bloomerang. I can then see from the results whether I need to make adjustments here or there - and then be confident that I am getting the results I need - and if I run into a question, Bloomerang customer service is always able to help me quickly and completely! Bloomerang customer service is rockstar! Access via chat is fast and easy, and I always feel like Bloomerang reps are not only expert in helping me find solutions - they also really care about my needs and want to help me.,Bloomerang should create additional access levels for users. Currently, users can be administrators (able to see and edit all constituent records plus make changes to custom fields, settings, etc.) or users (able to see and edit all constituent records). There is no way to allow someone to only SEE records - and there is no way to limit which records someone can see. I would like to allow others in my organization the access to SEE records (without any risk of them changing entries), but I can't do that. There would also be value in the ability to set up a dashboard containing select constituents with the ability to create notes or interactions (e.g., in the case of a board member assigned to solicit a certain group of donors). I would like Bloomerang to improve the process for corresponding with notificants when honorarium or memorial donations are received. When a donation is received, Bloomerang keeps track of the acknowledgement status (yes, no, do not acknowledge) and automatically changes the status when a letter is created to acknowledge a donation. A similar mechanism for donations where there is a notificant would be very helpful.,10,Because my organization has been using Bloomerang for only one year, we haven't yet studied what impact it has had on our ROI. We have, however, noted that we are able to more efficiently and more rapidly communicate with constituents now than we were able to before we had Bloomerang. We can quickly and efficiently generate acknowledgements and tax receipts - and do so - better than we ever did before.,Donation Director,WeeblyBloomerang - helping provide a future for our historical societyWe use Bloomerang to communicate with our constituents and to track their interaction through memberships, donations, attendance, etc. It is primarily used by our development manager and communications manager, although our whole organization has access. In using Bloomerang, we can combine our constituent tracking, financial gifts, and email and other communications together in one user-friendly database.,Their report building tool is great. I can find pretty much any information or report that I need. If, on the rare occasion, I am having trouble getting the report I need, their tech support is a great help and generally quick to respond. We have benefited from their website tools which allow us to accept donations and memberships online. We can use their basic forms, or forms can be customized to our exact needs. Bloomerang has added a number of great improvements in the 3+ years we have be using the database. Their current report building tool, for example is less than a year old. The report function was good, but it is excellent now. Bloomerang seems really open to suggestions about how features can be added or improved, too. They offer a number of great webinars at no cost. Some of the sessions deal directly with Bloomerang and its features, but many of them are on a range of non-profit related topics.,As a member based, non-profit organization, it would be great to see a membership option. That said, using Bloomerang's custom fields, we have been able to create most of what we need in our membership tracking and reporting. I believe Bloomerang's online donation forms only work with a couple credit card processors. At the time we were deciding on Bloomerang, we were also looking for a new processor, so the timing worked for us, however the limited processors also means we are limited on any changes we may wish to make in the future. As great as the report building feature is, I could see how it could quickly be overwhelming, especially for new users. I definitely recommend watching some of the online tutorials.,9,Before using Bloomerang, our online donation process was not user friendly for our donors or for our staff. With more and more money being donated online, we are very pleased with how easy it is to incorporate Bloomerang's online giving forms to our website. By using the tracking information provided with the mass emails sent, we are able to see open and bounce rates, links clicked, etc. Seeing these numbers helps us to see what is popular with our readers and what needs work.,QuickBooks PremierBloomerang is a good...but mixed...bag.We use it as our main fundraising database. We started essentially from scratch, and now have about 3,000 records. This is the second nonprofit in which I've launched Bloomerang.,The reporting interface is very clean and intuitive. By the far the best and easiest I've used. The engagement index is helpful, along with the donor retention meter. Just as constant reminders. The overall record interface is clean, easy to read and easy on the eyes.,The email builder is very limited. More and more users are going outside Bloomerang to build emails, and that's not particularly helpful since there's the tie to the donor record is then lost. Until recently, the inability to edit letters created in batches was a BIG miss. Took WAY too long to start fixing that one.,7,Hard to quantify, of course. Certainly a huge benefit over using inappropriate tools like Excel to track donors. The excellent reporting interface enables more users to actually run reports and parse data, I'm sure, which is always helpful.,,Adobe Photoshop, Microsoft Office 2016
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Score 8.4 out of 101
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Bloomerang
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Score 8.4 out of 101
TrustRadius Top Rated for 2019
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Michelle Green Arnson profile photo
March 04, 2019

User Review: "Bloomerang or Bust"

Score 9 out of 10
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We use Bloomerang to track and manage individual donors; corporate, foundation, and government grants; event attendees; newsletter subscribers; website visitors; and more. While our program staff could use Bloomerang for a variety of other purposes, it is primarily a tool for our administrative team. It's allowed us to condense our mass emailing and donor data tracking into a single tool, and has generally streamlined our fundraising and communications processes.
  • Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools.
  • Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website.
  • Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.
  • Mass updates: The top thing that Bloomerang currently lacks is the ability for users to execute their own mass updates. You can currently pay a relatively small fee for this type of work, but I do miss being able to update a huge group of accounts in one fell swoop on my own.
  • Email layouts: I'd love to see a nicer interface and better WYSIWYG editor for creating emails. The existing set up is fine, but could be so much nicer.
  • Dashboard: It would be nice to be able to customize the home screen dashboard a bit. I'd like to be able to choose a few different reports to see automatically, and to be able to hide other things that aren't as relevant.
I can't speak to Bloomerang's functionality for a very large organization, but for a small-to-midsize non-profit, I don't know what else you'd need! Need to register volunteers, or sell tickets, or generate e- or print communications, or pull donor data? Bloomerang does it. Bloomerang is my third CRM tool in my current organization and it is vastly superior in almost every way to the others that came before.
Read Michelle Green Arnson's full review
Peter Georgson profile photo
March 01, 2019

User Review: "Bloomerang Makes Us Better"

Score 10 out of 10
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We use Bloomerang for our donor management system. We use it to track donations, interactions, and engagement with our donors. We send and track mailings through Bloomerang.
  • Bloomerang is web based and so easy to access. Recording interactions with donors is easy and enjoyable.
  • I send an email newsletter through Bloomerang. It is easy to set up templates and update them. After sending a newsletter it is easy to see detailed tracking info (when launched, deliverability, opened stats, recipient engagement, and links clicked).
  • Bloomerang's interactive connections is so helpful. There are so many connections to find things one may want to follow. As I mentioned in the email tracking portion you can click any number of links to follow or find detailed information (unsubscribes, bounced, etc.)
  • The Bloomerang email portion could use some additional formatting options. I'd like to see the active links be allowed to be a larger font. I'd also encourage them to establish pre-headers. I used them a lot before I started sending my emails through Bloomerang - still the positives of Bloomerang outweigh the previous program I used because it is integrated with all my donor records.
Bloomerang in my experience is great in so many ways - User-friendliness, ease of reports, embedded email (we used to use MailChimp which made us maintain two address lists), the dashboard, donor-retention focus, email "bcc@bloomerang.me" to note email interactions in donor profile, Active Tasks, new Donor Surveys, integrated DonorSearch (which I've barely begun to utilize), and the list goes on...
Read Peter Georgson's full review
Ari Strauss profile photo
March 01, 2019

Review: "Bloomerang - Excellent tool to take your development program to next level"

Score 8 out of 10
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We are a non-profit organization which provides permanent supportive housing to former homeless individuals with chronic mental illness in Washington D.C. Or organization began as a social action project of an area synagogue but is now an independent entity. Prior to acquiring Bloomerang, our donor database consisted of ill-maintained Excel spreadsheets. As we grew in size, our development needs demanded a better solution. The addition of Bloomerang allows us to track who our hot donors are, create targeted campaigns, and track other helpful information on our donors.
  • track donor history and identify "hot" donors.
  • organize targeted campaigns
  • automate donor acknowledgements.
  • There could be a more efficient way to record contributions which are "in honor of" or "in memory of" an individual.
Bloomerang is well suited to take a growing non-profit organization to the next level in creating a sophisticated development program. It could use a bit of work interfacing payments processed through a website--the website to Bloomerang interface is finicky at times.
Read Ari Strauss's full review
Kyle Moninger profile photo
March 01, 2019

Bloomerang Review: "Beautiful too, just too much for us"

Score 7 out of 10
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Verified User
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We ran a trial version of Bloomerang to test out if it was a plausible solution to our donor search. It was used across the department of Alumni and Fundraising. It definitely offered a streamlined service to organize our potential donors and track the progress we had made with the different sects.
  • Donor Tracking
  • Donor Search
  • Database organization
  • Pricing is a bit high
  • High Learning Curve
  • Need for "Restart" often to fix bug issues
If your organization has a large base of donor potential, this tool could greatly streamline the process. Bloomerang helps to organize a database of your clientele, and allows you to easily search and access the pool. Its tracking system is unique and allows you to tag potential individuals and share those results across the organization.

If you business is small, it may be an "overkill" to what you're trying to accomplish.
Read Kyle Moninger's full review
Kristi Button profile photo
March 01, 2019

Review: "Bloomerang Use for a Campus Ministry Setting"

Score 10 out of 10
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Verified User
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We use Bloomerang as our donor management software and our database for students, donors, supporters and alumni. Our organization is small and we use it across the entire organization. I am the primary user. It helps us track donations, campaigns and send out a weekly email to the college students and a monthly newsletter to our ministry friends and partners.
  • It gives us a very easy to manage way of tracking our constituents, donors and friends.
  • We can create constituent fields that help us send information out to only those who need it.
  • It makes donor management very easy and allows us to thank our donors and track giving.
  • It is very user-friendly and the online tech support is SO good!!!!!
  • They have honestly added so many updates, that I don't currently have an area for improvement. They have kept ahead of my needs to this point. They are very responsive to users.
It is great for organizations that are starting up to build a constituent database. We were able to take advantage of some partnering organization discounts to help us afford the software in our first few years.

We are a small non-profit and it works great for us.
Read Kristi Button's full review
Elaine Hinckle profile photo
March 01, 2019

Bloomerang Review: "Easy to use and effective!"

Score 10 out of 10
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Verified User
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We use Bloomerang not only for Development but also for Communications (to send email newsletters) and for Volunteer Management. I can track gifts, as well as create email newsletters and track opens and click through for individual donors. There is a CRM function as well so I can manage/plan future communications with donors and contacts. I manage my grant process through the system as well. I can see at a glance what level of engagement my donor has including volunteer hours. We track all volunteer hours through the system as well. We are able to easily report on any data that is entered in the system.
  • Provides an at a glance snapshot of donor engagement... email opens, gifts, volunteer hours, interactions, emails, etc.
  • Easy to use reporting functions and full support to create reports
  • Manages our grant process and tracks when grants are due as well as all other pertinent information
  • I would like to see some more pre created industry standard reports.
  • I would like to see a Word document output of thank you letters.
For a one person or small department, time is key. Bloomerang allows me to very quickly find and record information I need about donors.
Read Elaine Hinckle's full review
David Jenkins profile photo
March 01, 2019

Review: "Bloomerang has helped our fundraising blossom!"

Score 10 out of 10
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Verified User
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We use Bloomerang as our donor management system and CRM. It helps us greatly make our Annual Campaign goal and keep up good relations with our donors. Their customer service is supreme! Highly recommended!
  • Customer management
  • Donor retention
  • Donor cultivation
  • Email system could use an upgrade.
Bloomerang is perfect for a small not for profit.
Read David Jenkins's full review
Jim McDermott profile photo
March 01, 2019

Review: "Bloomerang for Non-Commmercial Radio Donor Management"

Score 7 out of 10
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Verified User
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We use Bloomerang to track donations from listeners and for communication with those donors. The donation totals in Bloomerang are balanced against the actual financial data in Quickbooks. We also use Bloomerang to hold the demographic info on a larger list of listeners beyond just our donors.
  • It allows us to see at a glance the involvement level of any given database participant.
  • It has great search capabilities to provide various pieces of specific station performance.
  • It interfaces well with other databases and donation processing companies.
  • It needs a keyboard short cut to search for a donor.
  • They need to work with more than one ACH processor.
  • It would be nice to be able to make global changes to a group of searched records.
Bloomerang helps us with rating the engagement level of our partners and communicating through email with our partners. It is programmed, however, with the typical non-profit mindset of getting one donation at a time, whereas most of our donations are on-going monthly gifts.
Read Jim McDermott's full review
No photo available
March 14, 2019

User Review: "Bloomerang: The Simple CRM"

Score 5 out of 10
Vetted Review
Verified User
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Our company has been struggling to bring In donation money. We hired a development director to increase revenue. She was in charge of maintaining the database to track donors, trends, and volunteers. As IT, I was brought in to set up the system. While she was employed the database was updated and some donation forms created. She has since been terminated and not replaced so the database is not being well maintained anymore.
  • Easy to use interface
  • Good reporting that is easy to modify
  • Easy setup
  • Has built in way to do online donation form
  • Web forms are ugly and clunky
  • Settings are not the best organized
  • Cannot do suggested donation amounts on an online form without including a text item next to each amount (ex/ $100 Gold Level $50 Silver Level cannot just do $100, $50, etc.)
If you’re looking for a donor management system that isn’t as complex Blackbaud, Bloomerang can work for your business. I wouldn’t recommend it if you will have a lot of online donation forms unless you want to host them on your website. We didn’t want to do the additional work to get approved to host online forms on our domain and wanted to use their external link so it was their domain. That severely limited the customization.
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No photo available
March 08, 2019

Review: "Bloomerang is a pretty good tool to have"

Score 7 out of 10
Vetted Review
Verified User
Review Source
My organization currently uses Bloomerang to track all donations and donors, as well as being the backend to receive donations via our website. It’s also useful for tracking any correspondence with donors. It's being used primarily by our Development department, but also our Finance department has access obviously to track incoming donations. Bloomerang solves efficiency problems by keeping everything in one place as it tracks all things related to donors, and because it's online based, our staff have access to information from anywhere.
  • Easy to set up campaigns and to receive online donations for specific campaigns.
  • Report running is easy and comprehensive.
  • Sets apart donors who are very active and need special attention.
  • Currently, only one person's contact information can be used for online giving pages they host, so if you have multiple events or campaigns that are not handled by the same person, this gets confusing. We ended up making a generic email address that is a distribution list to each person.
  • They use Sendgrid for the mass mailing. Over the timeframe we have been with them, Sendgrid has had different "glitches" that Bloomerang had to have us use workarounds for.
I think Bloomerang is well suited for any nonprofit organization. It's a tool that helps you keep on top of what matters the most to a nonprofit, donors. I can't really think of any situation where this product would not be a good fit.
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No photo available
March 01, 2019

Bloomerang Review: "Solid choice"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Our development and finance teams use Bloomerang to manage all donor relationships and track all donation and pledge transactions. We used to have our whole staff on the platform, but decided to limit it to just those two departments. It does the job of keeping our relationships and donations organized, while being very user-friendly.
  • Donor profile - it's very simple to see who's very engaged and who's not.
  • Online donations - hosted giving pages make donations easy to manage from within Bloomerang.
  • Robust reporting - I've never found a reporting engine with more granularity. it's really amazing.
  • User permissions - currently only two levels of permission for users, and both levels grant access to all donor profiles. Unhelpful if you want to give staff members limited access to a certain report or certain band of donors.
Bloomerang is well-suited to small-team non-profits.
Read this authenticated review
Sara Sedlacek profile photo
May 23, 2018

User Review: "We love Bloomerang!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Our Communications and Development Department uses Bloomerang to manage and communicate with our donors. We did a number of demos with different constituent management software and chose Bloomerang and we absolutely made the correct decision. We have about 10,000 records. The transition from DonorPerfect to Bloomerang was very quick and only had a couple minor hiccups which were easily remedied. Since then, we have been able to increase our engagement with our donors and our donors' engagement with our organization. We have doubled our revenue and increased efficiencies in the department. Bloomerang has made engaging with our donors and tracking that engagement so much easier. The webinars have been incredibly helpful. We have only had to contact tech support once for an issue but we've made suggestions for how Bloomerang can improve and they've taken those suggestions and actually implemented a couple of them. We have just had such a good experience with Bloomerang and are so thankful we decided to switch to them! It's been a wonderful experience and they've just been really great to work with. Would recommend them to anyone, especially smaller to mid-sized organizations.
  • Website integration for online donations is awesome! It makes it so much easier to raise money online. We've tripled the amount of money we raise online, mainly because of this and the ability to send emails through the system.
  • Emails are tracked directly in a donor's record, so we can see instantly their engagement with our content.
  • Integration with DonorSearch is awesome and seems to be improving often.
  • They listen to their customers' needs. If enough customers request a feature, they'll get it for us. We feel like the development of this software is always happening and it's a partnership, rather than a transaction.
  • Imports aren't as user-friendly as we'd like, but we can manage.
When I first started, we did not engage one-on-one with our donors very often, if ever. With DonorPerfect, it was very difficult to develop a portfolio and move into a more major gifts-focused program. Bloomerang has allowed us to develop a portfolio and begin engaging with our donors on a more meaningful level. This wouldn't have been possible without it.
Read Sara Sedlacek's full review
Lisa Moorhouse profile photo
January 30, 2018

Bloomerang Review: "Life is Good"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bloomerang for donor relations and communications. I am the point person in our organization but numerous staff members have access and do access the program for information to help them do their jobs more efficiently. Before Bloomerang, communicating with donors, volunteers and market patrons took much longer.
  • Bloomerang can generate reports that are incredibly specific with the "and" "or" buttons. I recently created reports of holiday giving received before a particular email went to all constituents and then after that email was sent. This allowed us to consider how effective the email was.
  • Tracking who opens emails, who clicks on certain links and who visits our website has helped us to fine tune our emails.
  • It may be that Bloomerang has a way of doing this and I haven't taken the time to figure it our or visit with support, but I am finding the increasing number of letter and email templates harder to navigate through.
  • I wish Bloomerang would remember the most recent email, letter or report that I worked on like it does for constituent. I'd also like the history to stay even after I log out instead of clearing it each time.
I recently had a question about how to send one letter to a couple versus generating one letter for each member of the household. Online chat with a Bloomerang representative not only helped me with that report but helped me understand how to make that happen in future.
Read Lisa Moorhouse's full review
Dana Borick Brigandi profile photo
January 19, 2018

User Review: "Bloomerang saves me time!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Bloomerang is used as our development/donor database. It is primarily used by two people within the library, although two others have access. Bloomerang allows us to record donations and interactions with donors.
  • Bloomerang is great at generating letters and addresses.
  • I love the "note" function to add communications and updates to a donor's file so that others can see an interaction, address change, phone call, etc.
  • I recently learned how to create end-of-year letters and reports, which saved a tremendous amount of time.
  • Reporting functions for various development needs.
  • I would love to see the "head of household" not default to the male. At my organization, the female is often the one passionate about our cause, so it is a pain to go in and keep changing the way the system defaults.
  • The letters download as a PDF so changes are not able to be made in one or two letters before printing without taking more time than just editing the individual letter on the constituent's account.
I have to thank Bloomerang for the amazing and quick support. When I took over this role about 6 months ago, no letters were done in Bloomerang – we downloaded reports, added headers in Excel and then merged documents to create letters. It was extremely complicated and frustrating for our small two-person team.

As I started taking more and more Bloomerang webinars, I asked my boss if we could consider using the letters function in 2018. Once I got some kinks worked out on my end (understanding terminology, and more how the program functions, etc.), it has worked AMAZINGLY. I created year-end letters in a matter of hours, which previously took two weeks. I’ve been slowly adding new letters for our various campaigns and it’s working out so well. My boss, who works on another floor, knows exactly what I’m doing because the letters generate notes and now she can go in and make changes if necessary. I LOVE THIS PROGRAM!
Read Dana Borick Brigandi's full review
Tess DeGeest profile photo
November 28, 2017

User Review: "Why I chose Bloomerang for our CRM"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bloomerang for tracking donors, donations, volunteers, event registration and online giving. Bloomerang is our core client relationship management system.
  • Bloomerang is very intuitive and user-friendly, even for staff and volunteers that are not technologically oriented or experienced.
  • Bloomerang is built on the concept that donor retention is key with a dashboard that shows donor's love (on fire to cold) for each constituent, making for a very quick survey of current relationship status.
  • Bloomerang has a fabulous tech and user support staff making it easy to reach out with questions. We have never had to wait for someone from Bloomerang support to chat online!
  • Bloomerang incorporates online giving and event registration seamlessly.
  • Bloomerang can export to QuickBooks easily.
  • Event registration could be improved by adding the ability to select more than one item in a transaction. This would allow for a single transaction to include multiple types of registrations and/or sponsorships.
  • Adding the capacity to "undo" a data import would reduce anxiety around adding data en mass.
  • Additional standard reports would be helpful for those without deep experience with donor database usage.
Bloomerang is well suited for small to mid-sized non-profits who want more than a basic donor management system but don't want to pay a premium for a larger or highly sophisticated database. Bloomerang is great for non-profits that don't have a dedicated database person because all staff can use it. Bloomerang is a savvy, flexible database for a fraction of the cost of other, Cadillac models.
Read Tess DeGeest's full review
Kristin Boyce, MBA profile photo
November 22, 2017

Review: "Bloomerang: Helping us to build & retain relationships with ease!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Bloomerang every single day, as we are a non-profit and Bloomerang is our main donor database! It helps us manage every aspect of our organization from tracking donor relationships, cultivating relationships, managing gifts, online giving, thank you letters, emails and more. It's a very robust, user friendly database that is constantly emerging to meet our needs.
  • Tracking donor relationships (love the timeline view).
  • Tracking various campaigns (dashboard view and graphics are great).
  • Reports (so many options to build reports and share your data...data is key!).
  • Letter and email generation.
  • Linkage to our website (online giving!).
  • Having access for volunteers for our bi-annual fundraisers (when we provide user access it's not able to be limited to certain screens, they have access to view all data).
  • Sometimes the Household icon is not ideal when pulling data, would rather have an option to not use Household icon.
  • It would be really nice to have an auto address verification to recognize incorrect addresses.
I've already recommended it to several other non-profit radio stations like ours! Many of us are tracking the same information and have the same needs. I did lots of research when we were looking to update our antiquated database and found Bloomerang to be user friendly, with a great support team. Loved that it was web-based as our previous database was not. In addition, the cost comparison showed you are getting a great return on Bloomerang!
Read Kristin Boyce, MBA's full review
Christopher Chirco profile photo
November 22, 2017

Review: "Bloomerang - a great user friendly solution!"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Bloomerang is being used by our fiscal department and our Development department to keep track of contacts and donations. In the past donors were kept in various Excel files which was not very conducive to tracking their giving history or managing duplicate records. We were looking for a software that would address this issue, while at the same time be very easy to train someone on the basics of using it, which Bloomerang is.
  • New contact entries are a snap. It literally takes about 2 minutes to train someone on how to enter a new contact into the system.
  • Entering donations is also a very easy process and super easy to train someone on how to do it.
  • The dashboard is useful and gives a nice rundown of current donations.
  • Processing credit cards within the system is also very easy, however we still use Paypal for non-profits to process donations that come in over the phone due to the cheaper rate.
  • The process of entering new tributes (In Memory of/In Honor of) could be much more streamlined.
  • As with most of these donor management softwares that I've used, the Thank You letters could be more functional. I usually export the information that I need into an Excel file and do a mail merge with a Word doc.
  • The event module has been useless for us. I've tried to set it up a couple times so people could buy tickets to events, but it's not super-flexible or user friendly.
  • It's frustrating that if you're going to use it for your online giving form, you have to have a description next to each amount. For example: "$25 - This will buy meals for a local senior for a week" or something to that effect. You can't make a form with just the dollar amounts. Therefore we're using QGiv as our online donation form.
If you're looking for an easy to use donor management software for people that might not be that tech savvy, this is a great choice. Most of the day-to-day processes that you will use it for are very straightforward and easy to learn.

If you're looking for a all-in-one solution that you can use for events, online giving forms, etc. you might want to shop around a bit. I find that this is where this software is lacking a bit. Even though we have these modules available through Bloomerang, I still find myself choosing other options like Brownpapertickets, Paypal and Qgiv over the built in module.
Read Christopher Chirco's full review
Candi Summers profile photo
August 31, 2017

Review: "Bloomerang has our donors FEELING THE LOVE!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a nonprofit that transforms the lives of needy children in Liberia, West Africa. We are using Bloomerang across our organization to manage our constituents and donors. Bloomerang makes it easy to see exactly what our donor retention rates are, the commitment level of each donor, and makes it easy to track the effectiveness of our campaigns. We love that we can send emails, edit letters, and create online forms all within the platform and it incorporates the information directly into the donor profile. The ability to create custom fields that are specific to our organization, and the flexibility of a cloud-based system are also a big plus. Bloomerang's employees have been positive, professional, and supportive every step of the journey from our first inquiry through final conversion and daily operation. We feel proud to be Bloomerang customers, and our confidence level in our marketing is higher than ever because we can see the results. Bloomerang is continually working to improve the already-fantastic suite of tools built into the system. Thank you, Bloomerang, for helping us leave desktop-based donor (AKA a big clunky spreadsheet!) management behind.
  • Cloud-based system. I can access my donor database from anywhere on the planet from my laptop or phone.
  • The built in Ahern audit guides you in making sure you are staying donor-focused and using appropriate grade level.
  • Custom fields allow me to build reports that are specific to our organization and donors.
  • Dashboard with current overview of donor retention rate, campaign progress, and tasks keep me focused on moving my organization forward.
  • I would love to see the ability to automatically generate reports for specific things.
  • Autosave on email and letter editing functions.
  • Email reminders for tasks.
Incredibly responsive, easy to use donor management software that has improved our ability to love on our donors! Fantastic campaign management with built in email server, letter editing, and task dashboard. Flexible fields that we set up for our specific organization. Everything is integrated into the donor profile, making it simple to see exactly how engaged each donor is. The dashboard shows us exactly where we are on donor retention, gifts for the week, month and year. Easy user management and coordination on tasks between users. We love Bloomerang!
Read Candi Summers's full review
Patricia (Tricia) Cottrell profile photo
June 16, 2017

User Review: "Bloomerang for small nonprofits yes!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Bloomerang is used by my clients to inform their fundraising efforts. They use it to track donor interactions, to conduct mail and email campaigns. They use the dashboards to track their efforts and to create new efforts to reach their donors. They use the letters to create thank you correspondence for their donors.
  • The migration of data from another software was very easy. All we needed to do was map the existing fields and we were able to create custom fields to accommodate specific needs of the clients.
  • The dashboards and reports are excellent tools for management to make decisions about fundraising efforts.
  • The complete records for each constituent and the ability to connect constituents to one another and to corporate donors enables my clients to reach our in specific campaigns that are tailored to move a group of donors.
  • The ability to connect to the database from off site is valuable when working in the field.
  • Some of the searches did not bring up the expected results. It would be good to see the logic be a little more "fuzzy".
  • More pre-set reports would be helpful for small organizations who do not understand the logic behind how to get the results they are seeking.
  • An ability to just page through donor records would be nice. Sometimes you just want to browse the data to get inspired.
For smaller organizations without complex data fields this is a great tool. For larger organizations with more data fields that are already defined in another database this tool is not quite as robust as some of the higher priced, older programs. It would also be more difficult to migrate that data without technical assistance.
Read Patricia (Tricia) Cottrell's full review
Donna Melton profile photo
June 07, 2017

Review: "Bloomerang - a good idea with some growing pains"

Score 3 out of 10
Vetted Review
Verified User
Review Source
The organization I am working with is a small school with a very small administrative staff preparing for a capital campaign. They were using a very outdated database to store constituent information. We chose Bloomerang because we were under the impression that it interfaced with Firespring, the new website software we selected. The intended purpose is to streamline the development process: entering gifts, gift acknowledgment, donor interaction and reporting.
  • The Dashboard is a nice feature for getting an overview when you log on.
  • The Summary feature which shows a snapshot of the status of a constituent is also a plus.
  • The workshops informative and online training support is also helpful.
  • I think the thing I find most frustrating is that you can't do batch posting of gifts. For example, if you have 30 sponsors for your 5K run or I have a list of 150 people who attended an event and just want to post a note to their record, you must post each individually rather than being able to predetermine the parameters which are shared by all. After contacting support to find a solution, I was told that I would have to build an import which would have very strict parameters that would have to be vetted by the Bloomerang team. While I am glad that they are there to help, it is a very time consuming process and we purchased Bloomerang to make these tasks less complicated and time consuming.
  • Working with the letter templates is really cumbersome. Bloomerang assumes you are printing letters onto printed letterhead. While there are some fairly primitive tools for formatting, you cannot control the margins and end-up doing a lot of time consuming adjusting so that a letter looks right.
  • The report generator is very confusing. For example, if you set a parameter to exclude soft credits, the report still contains soft credits. You cannot edit the report within Bloomerang, you must export to Excel. As a result, when you do want to run a batch of thank you letters, you end up with letters you don't want, formatting you don't want and no way to edit the letters since they are generated and downloaded as one long document.
  • When we purchased Bloomerang and Firespring (website), we were under the distinct impression from the marketing by both entities that their collaboration produced integration between the database and the website. For example, if a constituent makes a donation or registers for an event through the website, we could be able to have it track as an interaction on the database. Apparently that is not the case and getting that info into the data is complicated, awkward and time-consuming.
I think Bloomerang is well-suited to organizations that have a well-staffed development office and full-time data manager on staff. It does not seem to be particularly useful for the one person development office in a small organization who needs an ergonomic, easy to use way to both communicate with constituents and stay on top of the all-important stewardship of donors.
Read Donna Melton's full review
Jeff Mendola profile photo
May 23, 2017

Review: "Bloomerang Can Be Your Fundraising Best Friend"

Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Bloomerang as my fundraising/donor CRM system. I am a one-person shop and needed something easy, efficient and able to do a variety of tasks without requiring high cost or intense support. It is a cloud-based solution to give me more flexibility on where I access my info as well as providing off-site information back-up that I lacked before. Besides tracking my donor data, I also use it for online donations that provide me with donation form flexibility as well as automatically propagating donation data into the database. I also use the event registration and e-mail subscription variants on these forms. If I was deriving the majority of my revenue from events, this might not be the right platform. But, it provides me with tremendous capability, reasonable cost, and the ability to create and manage custom fields without needing to pay for consultants or support. I used to use Raiser's Edge, but adding the capabilities I get with Bloomerang would have tripled my expense. Bloomerang has been very supportive and responsive so far.
  • Custom fields: you can easily tailor it to your exact circumstances rather than using one field for a different piece of information because it doesn't fit anywhere else.
  • Intuitive cloud based application that is easy to navigate: very quick learning curve, no need for expensive consultants or support agreements.
  • Transition and support: smaller organization that genuinely cares about its customers.
  • Designed for fundraising: has several tools that focus on donor retention which is a key goal of all fundraisers.
  • User restrictions: they currently don't allow different access levels. I can't let my board members in as "look only" users or restrict information access. they are currently working on this, but right now it's "all or nothing."
  • It doesn't have a dedicated events module.
Great for a small-to-medium shop that needs to do a little bit of everything. Maybe not optimal for organizations doing a lot of events or peer-to-peer fundraising.
Read Jeff Mendola's full review
Kim Westermann profile photo
May 23, 2017

Review: "Use Bloomerang to take your fundraising program to the next level"

Score 8 out of 10
Vetted Review
Verified User
Review Source
Bloomerang is used primarily in our fund development and finance departments. We use Bloomerang to track donors, potential donors, and donations; to manage our e-newsletter communications; and to collect donations online. We also use Bloomerang to report on fundraising and communications strategies throughout the year and to balance the books with our finance department.
  • Bloomerang has greatly improved our online giving platform. It integrates seemlessly with Stripe for credit card processing, and forms look great embedded on our site. We use Bloomerang for general online donations as well as online registration for events.
  • Bloomerang email communications are good looking and easily branded. Bloomerang also makes it easy to track our open rates and click rates for each email we send.
  • Bloomerang makes it easy for us to track our communications with individual donors by providing a way to note interactions of different types as well as make personal notes in a donor's record.
  • Bloomerang's timeline feature makes it very easy to look in a donor's reocrd and understand their history with our organization in a matter of seconds.
  • The reporting function in Bloomerang can be somewhat difficult to use. The reports are run by constituent, interaction, or transaction, which makes it hard to pull information across modules into one report. Bloomerang's improvements to reporting have been huge over the last year, but there's still a ways to go to make it a little more intuitive and user-friendly.
  • The relationship feature in Bloomerang is somewhat clunky. You can see relationships for an individual donor, but you can't pull reports by relationships. It also takes a long time to set up households and leaves room for inconsistent data entry if more than one person controls the database.
  • Customer service around added services (such as Prospect View) is slow and unresponsive. Bloomerang should develop partnerships with effective and professional donor prospecting and donor research companies to help nonprofit clients.
Bloomerang is an excellent tool for small to medium sized nonprofits who benefit from the ability to customize the database to their specific needs and who dedicate a large portion of their fundraising budget to digital marketing strategies. For organizations who rely heavily on complicated reporting, Bloomerang may not be quite robust enough at this point.
Read Kim Westermann's full review
Sue Trnka profile photo
April 04, 2017

Review: "Bloomerang is a great solution for NPO consitutent management!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
Bloomerang stores all of our donor and volunteer constituent information - such as names, addresses, connection to our organization, participation in special events, personal interests, and more. Bloomerang also keeps records of all donations (cash or in-kind) made by our constituents. There is more that we could be doing - such as tracking grants - but we haven't done that yet. We are excited about the way that Bloomerang organizes our information and makes it so easily accessible through reporting filters.
  • I love that I can create custom fields for constituent profiles and then use them in my filtering. For example, I can keep track of who participated in a particular event in a specific year by creating a field for that - and then when I want to send correspondence to only those constituents - it's a piece of cake. When working with constituents, details matter!
  • Bloomerang reporting filters are powerful, yet easy to use. When I need to create a complex report, I map it out on paper from the largest criteria to the smallest - then give it a try in Bloomerang. I can then see from the results whether I need to make adjustments here or there - and then be confident that I am getting the results I need - and if I run into a question, Bloomerang customer service is always able to help me quickly and completely!
  • Bloomerang customer service is rockstar! Access via chat is fast and easy, and I always feel like Bloomerang reps are not only expert in helping me find solutions - they also really care about my needs and want to help me.
  • Bloomerang should create additional access levels for users. Currently, users can be administrators (able to see and edit all constituent records plus make changes to custom fields, settings, etc.) or users (able to see and edit all constituent records). There is no way to allow someone to only SEE records - and there is no way to limit which records someone can see. I would like to allow others in my organization the access to SEE records (without any risk of them changing entries), but I can't do that. There would also be value in the ability to set up a dashboard containing select constituents with the ability to create notes or interactions (e.g., in the case of a board member assigned to solicit a certain group of donors).
  • I would like Bloomerang to improve the process for corresponding with notificants when honorarium or memorial donations are received. When a donation is received, Bloomerang keeps track of the acknowledgement status (yes, no, do not acknowledge) and automatically changes the status when a letter is created to acknowledge a donation. A similar mechanism for donations where there is a notificant would be very helpful.
Bloomerang is well-suited for keeping customized, easy-to-access data about constituents interested in my organization.
Read Sue Trnka's full review
Danelle Erickson profile photo
March 29, 2017

Review: "Bloomerang - helping provide a future for our historical society"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Bloomerang to communicate with our constituents and to track their interaction through memberships, donations, attendance, etc. It is primarily used by our development manager and communications manager, although our whole organization has access. In using Bloomerang, we can combine our constituent tracking, financial gifts, and email and other communications together in one user-friendly database.
  • Their report building tool is great. I can find pretty much any information or report that I need. If, on the rare occasion, I am having trouble getting the report I need, their tech support is a great help and generally quick to respond.
  • We have benefited from their website tools which allow us to accept donations and memberships online. We can use their basic forms, or forms can be customized to our exact needs.
  • Bloomerang has added a number of great improvements in the 3+ years we have be using the database. Their current report building tool, for example is less than a year old. The report function was good, but it is excellent now. Bloomerang seems really open to suggestions about how features can be added or improved, too.
  • They offer a number of great webinars at no cost. Some of the sessions deal directly with Bloomerang and its features, but many of them are on a range of non-profit related topics.
  • As a member based, non-profit organization, it would be great to see a membership option.
  • That said, using Bloomerang's custom fields, we have been able to create most of what we need in our membership tracking and reporting.
  • I believe Bloomerang's online donation forms only work with a couple credit card processors. At the time we were deciding on Bloomerang, we were also looking for a new processor, so the timing worked for us, however the limited processors also means we are limited on any changes we may wish to make in the future.
  • As great as the report building feature is, I could see how it could quickly be overwhelming, especially for new users. I definitely recommend watching some of the online tutorials.
For our size of organization (approximately 800 active supporters and 3000 constituents), I think Bloomerang is great. We are small enough that we know many of our constituents by name and can add details (such as visits, phone calls and event attendance) to their profiles, but we are large enough that we take full advantage of their mass email tool, financial and constituent reports, letter building, etc. Their basic templates and profile data gave us a great starting point with the flexibility to add information to better fit our organization.
Read Danelle Erickson's full review
Scott Dishman, CFRE profile photo
June 19, 2017

Review: "Bloomerang is a good...but mixed...bag."

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it as our main fundraising database. We started essentially from scratch, and now have about 3,000 records. This is the second nonprofit in which I've launched Bloomerang.
  • The reporting interface is very clean and intuitive. By the far the best and easiest I've used.
  • The engagement index is helpful, along with the donor retention meter. Just as constant reminders.
  • The overall record interface is clean, easy to read and easy on the eyes.
  • The email builder is very limited. More and more users are going outside Bloomerang to build emails, and that's not particularly helpful since there's the tie to the donor record is then lost.
  • Until recently, the inability to edit letters created in batches was a BIG miss. Took WAY too long to start fixing that one.
Well suited to users who are new to the fundraising database world. Well suited to offices that do a good amount of reporting, parsing through data, etc. Not terribly well suited to orgs with sophisticated email design needs. Not great for volunteer tracking. Not great for event signups, etc.
Read Scott Dishman, CFRE's full review

About Bloomerang

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world.

The vendor says their donor management application is rooted in principles of philanthropy; simple to use and focused on empowering an organization’s team to achieve remarkable results through enhanced donor loyalty.

The vendor’s value proposition is that Bloomerang is designed to deliver maximum results, maximum utilization by the organization’s team and maximum flexibility with no need for additional technology spending on their part.

Additionally, the vendor says their solution, plugs in the latest technologies and delivers them with a clean, modern interface - thus giving organizations a cloud-based system that is their “go-to” for better fundraising.

Bloomerang Features

Has featureInteractive Dashboard with Donor Retention Metrics
Has featureConstituent Giving Summary & Engagement Meter
Has featureConstituent Timeline
Has featureSmart Reports
Has featureEmail Design & Distribution
Has featureLetters & Mailings
Has featureWebsite Integration
Has featureSocial Listening

Bloomerang Screenshots

Bloomerang Integrations

Firespring, DonorSearch, Aplos, Qgiv

Bloomerang Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

Bloomerang Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
90%
Mid-Size Companies (51-500 employees)
5%
Enterprises (> 500 employees)
5%

Bloomerang Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Bloomerang Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English