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Bloomerang

Bloomerang

Overview

What is Bloomerang?

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world.The vendor says their donor management application is rooted…

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Recent Reviews

TrustRadius Insights

Bloomerang is widely used across organizations to effectively track and manage various aspects of donor and constituent information, …
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Solid choice

8 out of 10
March 01, 2019
Incentivized
Our development and finance teams use Bloomerang to manage all donor relationships and track all donation and pledge transactions. We used …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Standard

$119

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://bloomerang.co/pricing-plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $79 per month
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Product Demos

Plants vs Zombies 2 Toys Action Figure Catapult Zombie - Demo ...

YouTube

Plants vs Zombies 2 Toys Action Figure Bloomerang - Demo and ...

YouTube
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Product Details

What is Bloomerang?

Bloomerang is a cloud-based donor management platform that is designed to help nonprofit organizations to reach, engage and retain the advocates they depend on to achieve their vision for a better world.

The vendor says their donor management application is rooted in principles of philanthropy; simple to use and focused on empowering an organization’s team to achieve remarkable results through enhanced donor loyalty.

The vendor’s value proposition is that Bloomerang is designed to deliver maximum results, maximum utilization by the organization’s team and maximum flexibility with no need for additional technology spending on their part.

Additionally, the vendor says their solution, plugs in the latest technologies and delivers them with a clean, modern interface - thus giving organizations a cloud-based system that is their “go-to” for better fundraising.

Bloomerang Screenshots

Screenshot of DashboardScreenshot of Letters & MailingsScreenshot of Constituent TimelineScreenshot of Report TemplatesScreenshot of Email AnalyticsScreenshot of Email EditorScreenshot of Communications AuditScreenshot of Constituent SummaryScreenshot of Constituent ProfileScreenshot of Twitter Listening HubScreenshot of Task ListScreenshot of Constituent Relationships

Bloomerang Video

About Bloomerang

Bloomerang Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

Bloomerang starts at $79.

Blackbaud eTapestry, DonorPerfect, and Neon CRM are common alternatives for Bloomerang.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Bloomerang are from Small Businesses (1-50 employees).

Bloomerang Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)90%
Mid-Size Companies (51-500 employees)5%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(160)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bloomerang is widely used across organizations to effectively track and manage various aspects of donor and constituent information, communications, and fundraising efforts. With its user-friendly cloud-based system, users have the flexibility to access and manage their donor CRM system from anywhere. This ease of access allows for efficient tracking and management of individual donors, corporate, foundation, and government grants, event attendees, newsletter subscribers, website visitors, and more.

One of the key benefits of Bloomerang is its capability to streamline the development process. Users can easily enter gifts, create gift acknowledgments, manage donor interactions, and generate comprehensive reports. This platform offers tremendous functionality at a reasonable cost. It allows users to create and manage custom fields without requiring external support or consultants. This customization feature enables organizations to tailor the system to their specific needs.

Organizations rely on Bloomerang to address various challenges they face in donor management. The platform simplifies tasks such as segmenting donors, tracking donor retention rates, managing event attendance, and collecting online donations. It also provides robust reporting and communication features that help organizations identify weak spots in donor retention and track the results of direct mail campaigns. Overall, Bloomerang solves the problem of ease of use for multiple employees while providing simplicity, customization options, powerful reporting capabilities, and effective communication tools.

Intuitive and User-Friendly Interface: Users consistently praise Bloomerang for its intuitive and user-friendly interface, with many stating that it makes the software easy to navigate and perform tasks quickly. This sentiment is shared by a majority of reviewers, who appreciate the simplicity and efficiency that the interface provides.

Helpful Chat Support Function: The chat function in Bloomerang's support system receives high appreciation from users, as it allows for easy and immediate assistance. Several reviewers have mentioned how valuable it is to be able to connect with customer support through live chat, enabling them to resolve their queries or issues promptly.

Comprehensive Donor Relationship Tracking: Users highly value Bloomerang's donor relationship tracking feature, particularly the timeline view which offers a comprehensive overview of each constituent's interactions. Many users find this functionality extremely helpful in managing and nurturing their relationships with donors effectively.

Confusing User Interface: Some users have found the user interface of Bloomerang to be confusing, which has made it challenging for them to efficiently manage tasks. They have expressed difficulties in navigating the system and understanding how to perform certain actions.

Steep Learning Curve: Several reviewers mentioned that it took them a significant amount of time to learn how to use Bloomerang effectively. They had to rely on watching instructional videos and reading blog posts in order to grasp the functionalities of the software.

Limited Customization Options: Users desire more flexibility and customization options within Bloomerang. Specifically, they would like greater control over customizing online forms according to their specific needs. Additionally, they express a need for more automated report generation features that cater to different purposes and requirements.

Based on user reviews, users commonly recommend the following for Bloomerang:

Consider specific features and needs. Thoroughly evaluate the specific features and needs of your organization before choosing Bloomerang. Explore different donor databases to find the best fit for your individual needs and comfort levels with cloud-based CRM or donor databases.

Try it out and utilize support. Give Bloomerang a try and experience its ease of use. Take advantage of the strong support provided by reaching out to staff with any questions. Make use of the helpful resources available on the website.

Keep database organized and avoid duplicates. To keep costs down when using Bloomerang, it is advised to keep your database organized and avoid duplicates. Clean and accurate data is emphasized for effective use of the software.

Overall, users recommend Bloomerang for smaller nonprofits as it seems to be an ideal fit for their donor management needs. They highlight its ease of use, strong support, and cost-effectiveness. However, they also suggest considering specific requirements and thoroughly vetting information before switching to Bloomerang for an easier conversion process.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I did not make the decision to get Bloomerang myself. It was a decision made by the executive director and myself with input from the board. I am the board chair. It's a small arts organization. I am employed at a large nonprofit in the human services sector, and we use Raisers Edge. All that is background because the answer choices on the last page were not exactly indicative of my true answers. At the arts organization, we did not have any constituent management database. I researched the field of offerings, and Bloomerang seemed ideal for our small nonprofit. Besides, their HQ is just down the street. We liked the simplicity of the interface, the training, the price, and the features of Bloomerang, without the complexities that other databases have. Our first task in using Bloomerang was to undergo as much training as we could and start entering our constituents into it. The assistance from the company was outstanding as was the online help and the user groups' various advice on matters that we were challenged with. The database is used by myself, the executive director, a volunteer, and our program manager. We do not yet use Bloomerang for most reporting and mailings though. We are very small and still learning the system.
  • Well designed interface (system graphics).
  • Easy to understand their tutorials.
  • Quite comprehensive for our purposes as a small organization.
  • For the purpose of our small arts organization, I do not see any need to improve it. I did arrange for a demonstration when my employer (large human services organization) was looking for a new constituent management database. We previewed Bloomerang, but it wasn't robust enough for our needs (20K+ records).
I think it is well suited for a small to mid-sized nonprofit.
Ease of use, great customer service, lack of unwieldy complexity (a la Raisers Edge), excellent live and recorded training.

I have obtained eTapestry in 3 other organizations, and I am adept at using that data base, but I found Bloomerang easier to use and with greater functionality.
4
Executive Director (primary user), Program Manager (seldom user), administrative volunteer (frequently and under the direction of the executive director), Board Chair (a lot in first 6 months until we got the admin volunteer, and now occasionally).
2
The admin volunteer is a retired secretary and is very adept at data entry. The executive director is very experienced in project management and fundraising and has worked hard to train herself in Bloomerang.
  • Gift entry
  • Tracking funds raised
  • LYBUNT, SYBUNT work
  • I don't think we have any! It'd be interesting to know other organizations' answers to this.
  • Oh, we have a long way to go to be considered super users of Bloomerang. Basically, we are extremely short staffed with 2.5 paid staff. We are in a year of growing our organization tremendously as we have taken on the running of a 200 seat theater. We just launched a membership program a month ago. We run the theater year round, and as the only arts organization on the east side of the metro area, we are trying to cover a lot of programming initiatives in addition to fundraising. We aren't having trouble fundraising, but we are just short-staffed.
Why would we change? It does everything we need it to do at a good price and with great customer service.
No
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
There isn't one single factor most important, but if I have to choose it would be the features of the system.
We wouldn't change anything. I think we did it right - reviewing numerous products in depth and speaking with users for their experiences and opinions when we could.
  • Vendor implemented
No
Change management was minimal
Not sure what you mean by "change management." We had no database prior to Bloomerang so there were no records of any kind to import into it. Is that what you mean by change mgmt? Hmmm...
  • Bloomerang was easy to install because we had nothing to import. This was our first database.
  • I suppose time was the biggest obstacle due to our small staff (at that time it was 1.5 people). As the person who recommended Bloomerang, I helped the executive director a great deal in the implementation process. But it was not a hard process. We were starting from the ground up!
No.
Yes
The premium support is reasonable in cost and as new users, we find it valuable.
Timely responses, solid solutions. I am not the main user of Bloomerang and have had limited use of support. This really should be answered by our executive director who is the heaviest user and has used Support much more than I have.
No
As I said, I am not the main user of Bloomerang. You should send this survey to our ED.
  • gift entries
  • search feature
  • ease of changing erroneous entries
  • The trainings are outstanding!
  • I find reporting (the few I have done) are not at all hard to figure out. I am not the major user of the system, though.
  • On occasion, I have found the online help person gives somewhat stock answers that replicate what I read in FAQ or recorded training. This isn't bad, but its the nuances of problems that someone can get stuck on that are less easy to convey via a text or emailed interface. Having a person in an in person training would solve such conundrums. Can't always have that, though!
I have found no difficulty in using any of its features. However, I have been using constituent managementt databases for 10+ years, so I am accustomed to them, and to a great degree, there are a lot of similarities among the various platforms.
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