Blue Prism Intelligent RPA

Blue Prism Intelligent RPA

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Score 8.5 out of 100
Blue Prism Intelligent RPA


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Best Enterprise RPA tool

10 out of 10
May 23, 2022
Blue Prism Intelligent is one of the RPA tools which we use within our organization. As per our analysis, this is one of the best …
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What is Blue Prism Intelligent RPA?

Blue Prism headquartered in London offers their robotic process automation (RPA) software platform.

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Appian?

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

What is Automation Anywhere?

Automation Anywhere, headquartered in San Jose, California, offers their robotic process automation (RPA) software.

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Product Details

What is Blue Prism Intelligent RPA?

Blue Prism Intelligent RPA can automate and perform mission critical processes, designed to allow users the freedom to focus on more creative, meaningful work. According to the vendor, more than 1,000 major enterprise customers leverage Blue Prism's digital workforce, empowering their employees to automate billions of transactions while returning hundreds of millions of hours of work back to the business.

The vendor reports that Blue Prism pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. It is a connected-RPA supported by the Digital Exchange (DX) app store—combining internal entrepreneurship with the power of crowdsourced innovation.

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Blue Prism Intelligent RPA Technical Details

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What is Blue Prism Intelligent RPA?

Blue Prism headquartered in London offers their robotic process automation (RPA) software platform.

What is Blue Prism Intelligent RPA's best feature?

Reviewers rate Support Rating highest, with a score of 7.9.

Who uses Blue Prism Intelligent RPA?

The most common users of Blue Prism Intelligent RPA are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-19 of 19)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
Blue Prism Intelligent is one of the RPA tools which we use within our organization. As per our analysis, this is one of the best enterprise level RPA solutions available in the market. This software suits well for mid and large scale organizations. Within our firm we use this tool to automate rule based processes which takes a lot of manual effort. this software is used in conjunction with Appian BPM, Python, Excel macros etc to get best in class solutions. This tool is primarily used to automate business processes but recently we started using it for technology processes as well like automating server reboots etc based on a ServiceNow request.
  • Integration with multiple automation tools
  • Scalability and reusability- Can create custom process which can be re-used while building other processes
  • Great UI and easy to code low code RPA tool
  • Easy to learn and Implement
  • Surface Automation - The tool is not working well with certain applications hosted on Citrix
  • Provide more integrations with excel as majority of the business process use excel
  • Community Support- unlike other development tools we do not have a lot of help topics available on Google.
Blue Prism Intelligent RPA is well suited for the processes which are rules-based in nature. This software works well with web based application integrations. It's very easy to capture the object details and code the workflow with ease. The record functionally will do the trick most of the time and will save a lot of effort in coding the workflow. Work needs to continue in the surface automation part. It works with surface automation but there are chances of failure sometimes and we feel like the control of automation is very fragile.
Amritansu Sahoo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our company uses Blue Prism RPA to create robust automations that are quite good. It has preset automation which only needs to be edited a little to make them viable for one's own business. The risk compliance is very high in large projects but it is perfect for small projects which need basic automation. It has an amazing User-Interface which is very easy to use if you have prior experience working with RPA. It becomes a mess if you have too many ongoing projects but it is quite good for people who are new to the industry.
  • Creating Automations
  • Perform repetitive tasks which will take a lot of time to do manually
  • Rule based digital and basic tasks
  • User interface in case of multiple projects
  • Adding more pre-set automations
  • Make it less costly
I was working on a large/complex process, thus I was creating test cases and scenarios for it. I searched the web and only found two cases. This is insufficient for me. More example test cases/scenarios were required and they were not available. I feel that Blue Prism needs to provide more test cases and scenarios for those who are new to the industry.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Adopted Blue Prism Intelligent RPA to automate the manual and repetitive business process which consumed most of the time with minimal technical expertise. Able to integrate/automate most of the applications. It also has the feature of making the functions generic objects which can be reusable. We can manage the orchestration seamlessly to run the BOT either in attended or unattended mode.
  • Workflow recorder
  • OCR and Machine Learning capability
  • Ease of creating BOTs
  • Scalability
  • User Community
  • Training Materials for the product
We could see a return on investment/efficiency in the deliverables after automating and deploying the business process. The time taken to learn/adapt and develop the business process is very minimal and the product is straightforward. The product documentation is not appropriate, which becomes a concern when a quick resolution is required.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have implemented a bot in our Hr department where it manages the Payroll and onboarding process of the employees and also we have a bot for social media handlers the aim of the bot is to handle the social media post, comments, and like the post of our social media handler.
  • Queue Managemnet
  • Implementation of Intelligent Automation (API Integrations)
  • Exception Handling
  • Surface Automation
  • Need to work on V7 as there is some disturbance in the view of the studios
  • API integrations can be much more modified/simplified.
  • can simplify the alert configuration as the new user finds bit difficult to understand
Pros Best for Intelligent Automation Easy of the usage Control room is the best place Queue management Cons Scalability Alert Configuration is a bit difficult to understand by a new user
Score 7 out of 10
Vetted Review
Verified User
Review Source
Blue Prism has allowed the team to develop the entire project cycle on the same platform. In the past, we had a lot of integration and traceability issues due to multiple development apps. We don't have to switch from one software vendor to another to design, code, prototype, and launch.
  • Process Design
  • Process Automation
  • App design
  • Version Control
Complex business processes and workflows are easier to manage with this platform. In the same project, we were able to simplify, document, and automate the most crucial business process. Although Blue Prism requires a lot of computing resources. I would like to see better resource management in future updates.
Umang Mehta | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
AI and Machine Learning have played a crucial role in understanding what businesses expect and what has to be delivered to the customer. Blue Prism Intelligence RPA delivers the best AI solutions to deliver the best solution through AI.
  • Design Studio
  • Digital Workforce
  • Control Room
  • Greater Stability
  • Greater Usability
  • Scalibility
  • Analytics
  • Connection
A project based on Housing Prices in Navi Mumbai, an intense project which needed AI and ML was served by Blue Prism, where precise calculations were done to achieve the optimum outcome.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Blue Prism to automate repetitive and logic-driven tasks to minimize human workload and improve customer experience. Every RPA developed has shown improvements in the areas applied, bringing effective response in minimum time.
  • Reports.
  • Extract data from different systems.
  • Process data such as requests to be updated in other applications.
  • Banking balance.
  • Email handling.
  • Interaction with Chrome could be better.
  • Specific objects or skills to use Google Suite.
  • Specific object or skill to be able to work wit Salesforce.
Well suited: Excel, Java applications.
Less appropriate: URLs that are only accessible with Chrome, or anything related to Google suite (you will need an API or WS to be able to work with those and normally they are kind of limited as well).
September 02, 2021

The Industry Standard

Alexander Cooper | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Blue Prism is primarily used for automation internally in Fujitsu. Fujitsu uses Blue Prism to automate many Project Management, HR and Finance process saving on average one hour per week in HR and finance. We use Blue Prism to verify invoices and use OCR to scrape printed documents into an Excel format. These tasks would usually be done by hand and would be time-consuming as well as tedious. Blue Prism's capabilities allow for human intervention when necessary, say if an invoice is too large to be signed off by a robot, which is incredibly advantageous. Blue Prism is also our key product and the cornerstone of our Fujitsu RPA center of excellence.
  • The huge amount of processes available out of the box allows for all simple processes to be quickly automated, and more complex solutions are catered to.
  • The process flow is very easy for a non-technical person to understand, for example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to UiPath which can be more complex from merely glancing at it.
  • Blue Prism already is an industry leader, clients are very eager to buy and implement despite its fairly high price.
  • Blue Prism has no trial software, which meant I could not learn it in my spare time without a Fujitsu approved and paid license. This delayed my learning and lead me to pursue UiPath instead, which has a community free edition which is very powerful.
  • The software looks like Windows 98 compared to slicker, newer software such as UiPath. This is not really an issue but visual appeal is very important, especially in pre-sales situations.
  • If you haven't been strict with yourself with planning and laying out your process flow, it can get very messy very quickly. More forethought is needed to create a workflow vs. with competitors.
Both incredibly simple and vastly complex automations are Blue Prism's forte. Anything in between is more suited to UiPath. Blue Prism is working on its own AI and machine learning, however, Blue Prism's existing integrations with Google Cloud, Amazon and Microsoft AI is incredibly potent. It's these tools that give it the edge over its competitors.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
My current organization does not use blue Prism Intelligent RPA. However, I had an opportunity to using Blue Prism Intelligent RPA tool. From my experience, Blue Prism Intelligent RPA is used as a full, primary automation tool. Software is beneficial to automate different processes, mainly those financial. Blue Prism Intelligent RPA enables us to build sophisticated automation, which can quickly create an additional capacity for employees to execute more demanding operations, where humans analyze is needed.
  • Control room - Finally a tool where you can schedule your process automation or run whenever it is needed
  • It is worth saying that you can easily re-engineering and thorough understanding and re-use those applications that are already built. We can save time especially when processes to automate are similar.
  • Blue Prism Intelligent RPA has been on the market for a long time and should be a leader; however, the trends show UiPath and Automation Anywhere are getting better.
  • The layout of Blue Prism Intelligent RPA looks bit old fashion, and you might have a feeling you are using an MC VISO
Blue Prism Intelligent RPA is suitable when you have an experienced group of developers or employees who have programming knowledge.
If you want to start from the very beginning, it will be hard without professional support.
Excellent responsiveness, they are excellent partners, can not say any bad words.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Blue Prism for automating the certain kinds of Fixed process in our organization, we have few regions which look after the automation and we perform the required tasks and deliver the required RPA bots, It is being only used by department RPA COE and delivery the required solutions to the customers in need. Business problem includes finance which could be from insurance-related, payroll and other related, grocery stores billing system reports generation and many more things are being automated and successfully running them.
  • Resource pooling is excellent.
  • The control room, work queue management is an added strength to the Blue Prism tool.
  • The release manager is also very good for deploying the packages in the new environment.
  • It has the feature to identify the references for the used variables and the objects so while deploying the package it is easy to deploy without missing the important data.
  • Scheduling, user management is simple to use and is very clear.
  • Object handling can be improved more and instead of going through each and every object to find its functionality it is hard and only the experienced BP tool user can understand.
  • The identification of the elements can be improved much more with having useful details in place instead of only using the Indexes for the elements.
  • In the environment variables pane, they can add some grouping facility to divide the variables in the environment variables section.
  • Can improve the calculation stage for doing string operations using the VB commands instead of using code and inbuilt native functions to save time.
The tool is well suitable for the web, desktop automation's but when it comes to Citrix it lags the automation capabilities and needed to use the additional the OCR and need to integrate with other software's, developing the Citrix automation is time-consuming and difficult task for the developer, When it comes to Web, Desktop it is very good in making the things done.
I haven't used it frequently, can't answer this.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is primarily used to automate repeated tasks which don't require human intervention. A few HR processes have already been automated. A couple of accounting functionalities are in the process of automation. Once done, it'll be able to handle these tasks without any hassle. We're offering clients to include these in their own processes as well and talks for this are in the finalizing stage.
  • Data manipulation and handling is very easy and user friendly.
  • Email handling is spot on and we are able to automate this task easily.
  • It is considerably secure in handling sensitive data like credentials
  • Costing is on the higher side.
  • Object recognition could use a little improvement.
  • It's almost there but If we could do away with almost any need for coding it'll be great.
As elaborated earlier, it can very easily handle a large amount of data. There have been instances when more than 10000 lines of customer data was processed overnight as bots divided work among themselves. Also, since it can handle emails as well so we don't need to worry about manually doing it later on to share the logs and results. People new to automation will find it a bit tedious at the beginning because object recognition methods will take a while to catch on. Also pricing will need improvement for larger market capture.
Support is good and now with time online support in other forums is becoming available as well. Blue Prism support in itself is also good. Documents and blogs can help to find the solution. Since it's relatively new, sometimes if I'm stuck it can take time to find the solution or connect to their team.
Felipe Rangel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We implemented Blue Prism to automate processes for our partners. We have a company RPA department that uses the tool. Currently, our automation process consists of the migration of data between systems. We use the robot because its cost is lower, the operation is 24/7 and the financial return has been generous.
  • Graphical interface to analyze the code is well implemented
  • Integration with .NET
  • Increases the possibilities of performing large value of works
  • Difficulty finding related documentation
  • Does not have a trial version
  • Does not have training courses
You can use Blue Prism to automate most of the repetitive processes that humans do during their day-to-day life in business. It has a user-friendly interface and has an easy task build. It is less appropriate for use on less repetitive tasks or with a large interaction with a user. Its implementation is somewhat difficult and this may be a hindrance for companies to adopt this tool.
May 07, 2019

Very best RPA tool

Score 8 out of 10
Vetted Review
Verified User
Review Source
It's a very simple tool which helps you to program and automate what you want. Blue Prism is a helpful, intuitive and very graphic program that is very good for beginners in RPA. In addition, it'll help you to better understand the basic program functions.
  • BluePrism is one of the most powerful tools to automate (Top-3).
  • The user interface that has the tool, apart from having a graphical part to analyze the code, is very well implemented.
  • The possibility of developing code using .net language, which increases the possibilities of performing work in a large volume.
  • Learning and use as a basic user is completely censored, which encourages the use of other tools that do have the possibility to do your first codes and test the tool without having to have previously paid for licenses.
Well suited for various projects such as making accounts or invoices at the end of the month for the company.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Software is very stable, upgrades work smoothly, and it is quick to develop robot processes. Blue Prism gives us as a company support and attention. Good account management. Good resources, easy to implement and upgrade. There have been a few bugs in scheduling that took some time to resolve.
  • Very quick RPA tool.
  • Cost effective to deploy versus traditional IT integration.
  • Possibility of integration with several systems.
  • Reliability in executions.
  • Need database maintenances.
  • Changes in downstream systems cause a bit of downtime.
A very modular, flexible and simple to use tool that has allowed us to democratize automation to the business giving us speed, lower cost to transform and higher ROI.
Arunvinodh C | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Blue prism for automating recruitment processes, outsourcing, and it is being used by our Automation department(Team). We are using it to solve business problems such as web crawling, replacing our RSS feed, souring, parsing, and many more. Recently we solved a major problem in using the RSS feed. We have Replaced the RSS feed with Blue Prism.
  • The major strength of Blue Prism is that it has load balancing, encryption, Audit, spying modes, etc.
  • Dashboards can be configured in such a way that session details can be directed to external analytics.
  • Many other excellent features, like automating Excel, XML, CSV, and PDFs, and with no need to write any code.
  • I personally like the software developed in Java, as mainframe and Web-based applications can be easily automated.
  • It is better to have functionalities for an attended ROBOT, but I am okay with that.
  • Data types are constant only if we are using their special type of code block. I've had no other issues with Blue Prism operations.
  • It would be better to have a free online "Advanced Training Program" for Blue Prism, apart from their certification program.
Blue Prism is well suited as a Back office Robot. We are currently in the process of replacing our RSS feed with Blue Prism. If you are looking for a front office robot, then it is less appropriate. Blue Prism has a good built-in queue, where we don't need to set up a database, and it also has a great debugging system.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Blue Prism is used in our organization to create a digital workforce (software robots) which is cost-efficient, versatile, very accurate and can work 24/7.

The core team which works on implementation is from a department but the processes or bots are developed for all processes which are identified as a good RPA use case in the whole organization.

We as a team are identifying and automating processes for the different lines of businesses. For all the LOBs the agenda is same - that automate the processes which do not need much human intelligence and which are driven by the ruleset. We have succeeded in few and we have seen better performance and cost savings and reliability.
  • Blue Prism portal provides lots of information and study materials to learn the technology. Moreover, Blue Prim's support and knowledge center provides lots of help. You can easily learn the tool by yourself if you have some basic understanding of coding and IT. Even business users can learn the tool by themselves. You don't need the coding skills of any particular language like Java to be a master in Blue Prism.
  • 100 % accuracy can be achieved in automaton/processes if you develop the code/flow as required and rulesets are decoded properly.
  • Easy to install and set up infrastructure. Blue Prism provided many objects and inbuilt functionalities.
  • It is easy to discuss the Blue Prism terminology with business users as they like the code which is represented the flow chart.
  • OCR and surface automation still needs a lot of work. These features make the process fail unless handled and developed very carefully.
  • Connectivity issues between the app server and runtime machines. Sometimes it's really difficult to debug and find the root cause.
  • Official Blue Prism training and certification is hard to get. [If] you are not working with one of Blue Prism's business partner it's hard to get the training and Blue Prism portal access.
  • I am not directly impacted by this but I am aware that the Blue Prism license is very costly and sometimes few organization just hesitate to migrate just by looking into the cost.
  • Blue Prism is well suited in most of the automation use cases but recommended when there is necessity of web services calls or enhanced security in the processes.
  • Not recommended if you are looking for an option where bots need to auto scale based on usage or if your organisation is interested in hardware integration with virtualization tools like Horizon.
February 23, 2019

Good but not great yet!

Score 8 out of 10
Vetted Review
Verified User
Review Source
Blue Prism is the cornerstone of our RPA strategy. It is used across the business in an enterprise capacity to improve productivity and create increased capacity for the business. Our goal is to leverage RPA to build automation capability for the company. It is key to ensuring the manual processes are eliminated across IT, Finance and Operations. We have uses cases across the enterprise ranging from automating commonly generated reports to automating financial processes around journal entry reconciliation and account verification, operational processes around system verification, and uptime reports.
  • Reusability
  • Leverage key building blocks across the enterprise
  • Stability of the platform
  • Ease of learning
  • Does not have inbuilt OCR
  • Platform is still evolving with bugs in the previous version
  • User base is there but lacks a solid user community
Suited for enterprise RPA as opposed to others that are focused on desktop automation. It provides building blocks that you can leverage across multiple use cases so for example if you have a use case around Workday, once you have built a Blue Prism business object to model Workday applications and the common actions, you can leverage it across many different use cases all involving workday. However, on the other hand, it adds complexity and requires greater effort to build a model rather than just a task level automation.
Anshumali Taru Massey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Blue Prism is being used by the whole organization to map Level 3 to level 5. It is currently used because being on the cloud makes everyone in the organization able to use it with ease, and it keeps the entire repository in one place. Also, in some departments, it is being used for control and governs cycle time, which is quite imperative to driving automation.
  • Cloud services.
  • One stop shop for all the process maps.
  • Quite convenient to use.
  • Alignments of activities as per will.
  • Auto adjust the text size.
  • Better color combinations.
  • Tasks that you attach to an activity (robot task, etc.) are all inside the box, and ideally should be placed on the brink of the box or outside.
When process maps are being used by the whole organization, then this is the ideal.
Ashwin Mor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I'm working on Blue Prism to equip our project with the digital workforce. Blue Prism ensures improved productivity, valued innovative solutions, quality result, and is flexible enough using AI’s. It is a highly scalable Robotic Process Automation software for perfect process execution and to strengthen enterprises of all kind. I use it for simple things like reading information from an email, extracting the attachments and forwarding those to available people and so on. Blue Prism lags in terms of AI. There is no AI in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. But still, it's lagging I feel.
  • Blue Prism is the best application to create the automation solution manual compared to other companies. Because it has a wide range of elements and functions to choose which can do all wonderful things.
  • It has a developer friendly debugging feature.
  • Citrix automation is really good in Blue Prism. Easy compared other tools.
  • Client server architecture is much better with Blue Prism than other tools.
  • Easy to install and infrastructure set up.
  • It's pretty easy to discuss the Blue Prism terminology with business users as they like the code which is represented by the flow chart.
  • Connectivity issues between the app server and runtime machines is bad at time and needs improvement.
  • Blue Prism lags in terms of AI. There is no AI in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. But still, it's lagging I feel.
  • The License is very costly I feel and sometimes few organization's just hesitate to migrate just by looking into the cost.
As Blue Prism has an ease of entry, minimal to no coding experience needed to start and works with a wide variety of applications makes it a well suited RPA tool compared to the other ones.