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Intuitive User Interface: Users have consistently praised BlueCherry for its intuitive user interface, with many stating that it makes tasks easy to accomplish. This sentiment was shared by several reviewers.

Comprehensive Solution: Many users have expressed their satisfaction with BlueCherry's comprehensive solution, which effectively manages the entire product lifecycle from design through to production and sales orders. This feature has been praised by multiple reviewers for providing seamless coordination and control over the entire process.

Great Visibility and Monitoring: The updates that came with the switch to Infinity have provided great visibility into the detailed aspects of businesses from all departments, enhancing monitoring and decision-making. Several reviewers have mentioned this improvement in visibility as a positive aspect of BlueCherry.

Difficulties with Upgrades: Users have experienced difficulties when upgrading the software, especially if they have customizations or modules that are not commonly used. Some users found it challenging to navigate and resolve issues during the upgrade process.

Inefficient Support: According to some users, the support provided by CGS was not efficient in resolving less urgent issues. This led to open tickets dragging on for weeks, causing frustration and delays in getting problems resolved.

Challenges with Non-Standard Integrations: Users faced challenges when launching non-standard EDI/API integrations like Retailer Drop Ship programs. These integrations were reported to be complex and difficult to set up properly, requiring additional assistance from CGS.

BlueCherry has become an invaluable tool for fashion brands operating in the unpredictable retail landscape. With its ability to facilitate sales across multiple channels and countries, BlueCherry offers the flexibility and scalability that businesses need to thrive. Users have expressed long-term satisfaction with the software's capabilities, noting its consistent performance with minimal maintenance requirements. One particular brand, VIX Swimwear, has been relying on BlueCherry for over 6 years, considering it a crucial partner that supports their best business practices and enables growth for their existing team. Customers value the trust they have built with the CGS team over nearly a decade of collaboration, appreciating the support they receive even during challenging times. Users have taken advantage of BlueCherry's continuous growth over the past 10 years, allowing them to stay up to date with service packs and community enhancements. The software's rich functionality serves as a powerful ERP and PLM solution, empowering divisions to operate smoothly even with limited IT staff. This frees up valuable time that can be dedicated to addressing core business issues rather than technology-related problems. Users find BlueCherry to be satisfactory compared to other vendors in terms of performance and reliability. Medium-sized companies, in particular, benefit from BlueCherry's customizable reporting features, leveraging it across various aspects of their apparel business, including production and sales orders, B2B eCommerce, and collaborative supply chain management. BlueCherry is widely adopted across organizations and utilized by different departments such as New Development, Technical Design, Planning & Support, Accounting, Warehouse operations, as well as by executives who rely on it for generating reports and analyzing BI data.

BlueCherry

Apparel

Likelihood to Recommend

Support Rating

For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Our <a title="Link: https://www.cgsinc.com/en/bluecherry" href="https://www.cgsinc.com/en/bluecherry" rel="">BlueCherry® Enterprise Suite</a> includes ERP, PLM, Shop Floor Control, B2B eCommerce, Warehouse Management and other key modules and provides our clients with a powerful, comprehensive set of tools to drive their fundamental business processes. It is acknowledged as the industry standard by companies throughout consumer lifestyle products industry manufacturing, wholesale and retail markets. Focusing on the needs of high-growth organizations, our solutions have the built-in capacity to address the needs of all core management, planning, product development, manufacturing, logistics, finance and sales functions and are supported by our Managed Cloud and Cybersecurity capabilities.Our <a title="Link: https://www.cgsinc.com/en/learning" href="https://www.cgsinc.com/en/learning" rel="">Enterprise Learning</a> division serves as a trusted partner to many of the world’s most dynamic companies, delivering innovative, custom learning solutions that are essential to scaling their people, processes and performance. CGS’s custom professional development solutions range from interactive game-based eLearning to transformational technology rollouts. Each solution is designed to keep clients’ employee-related business fundamentals strong in today’s ever-changing corporate environment.Our <a href="https://www.cgsinc.com/en/business-process-outsourcing" rel="">Outsourcing</a> division delivers solutions to many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support.

Adrianna Papell Uses BlueCherry for Better Fashion Data and Reporting

For seven years and counting, Adrianna Papell has used BlueCherry to remain a leader in the fashion industry. With BlueCherry, it gained better reporting, centralized data and actionable intelligence.

Alice and Olivia Improve Warehousing and Inventories with BlueCherry AWS

New York-based fashion company uses BlueCherry AWS to improve warehousing functions. With the data, reports and actionable intelligence provided by BlueCherry, Alice and Olivia has reduced chargebacks and brought annual physical inventories to near 100% accuracy.

Tommy Bahama on BlueCherry | Cynthia Quackenbush

Tommy Bahama discusses the ways in which CGS's BlueCherry Enterprise Suite opened up new business for the company, enabling them to expand their wholesale and eCommerce sales channels. Tommy Bahama also used BlueCherry to meet heavy demand and high-demand seasons, which in turn enabled further growth. Tommy Bahama chose CGS because they knew that CGS was a versatile and dependable organization and they appreciate how well the BlueCherry team got to know their company. The one word they would use to describe CGS is "unique."

NuORDER

Microsoft Power BI

Shopify Plus

Head of Information Technology

BlueCherry 2021-06-30 00:54:40

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Use cases

Language used

Different screens

Train users

Pop up

Training sessions

Past due

Good training

Sales orders

Based on rules

Base software

Custom reports

Able to report

Able to share

Share reports

Manage sales

Home

Apparel Software

We use Blue Cherry in various aspects. Primarily, we implemented it as our ERP system to handle Production and sales orders, invoicing, advanced ship notifications, EDI communications, and various other tasks based around operating an apparel business. We have since implemented B2B eCommerce, collaborative supply chain to work with factories and vendors, PLM (Product Lifecycle Management, which is really an odd way of saying our apparel design management). Blue Cherry is used across the organization in all departments from New Development to Technical Design, Planning &amp; Support, Accounting, and Warehouse. Executives also use it for various reports and BI data.

Manage production orders which is the primary portion of the business.
Manage Sales Orders including allocation based on rules so we can manage order fulfilment successfully.
Manage Designs and promotion to Styles which works so much smoother when integrated in the same base software.
Manage Invoicing and credit memos and be able to report on NSR and total sales, units moved, etc.

Blue Cherry being so robust can be quite a bit to manage and really requires good training of users.
Documentation is not the best due to the various possible configurations you can do with this system. It is difficult to document for all use cases.
Consistency throughout the product as far as language used in different screens referring to the same item, but language can be customized so it can generally be made to match as needed.
I think some really complete documentation on a few common use cases could be developed to help train users with properly formatted training sessions.
Blue Cherry Add-Ons generally feel like they have not been well tested before being released and sold to their customers. We had issue (some major where we stopped using them) with pretty much every single add-on we have purchased, from B2b eComm, Shopify connector, CSC (Collaborative Supply Chain), NuOrder connector as some major examples.

ERP to manage production, allocation and sales.
PLM to help designers and tech dev manage designs, spec packs, and data being sent to factories for product design.
Warehouse and Accounting management including pick and pack, shipment, invoicing and ASN, returns, reporting.
Collaborative supply chain management is extremely important, but since we started trying to implement it 5+ years ago, constant issues have thwarted us from being able to do so.

Blue Cherry has been part of helping our company to grow 600%+ over the last 10 years and is able to handle the ever-increasing slope of that upward scaling growth we continue to see.
Blue Cherry PLM has really helped the design team to work much better with the ERP as it is integrated.
Reporting and inquiries have been very important to many teams, in particular, the planning & support team to really manage large wholesale customers well.

Shopify Plus, NuORDER, Microsoft Power BI

Do they have premium support? I complain about support often but I never hear anything about premium support being available as an option...

I can not think of a single specific time when I felt like CGS provided exceptional support specifically, other than the customer success person Carly who does her best to try to get us the assistance we require, and Brian in sales who is amazing and really does try to support us the same way and Michael B. our project manager for Blue Cherry who has been a life saver in many instances and really tries to help us as much as he can. Others I have had good and bad experiences with.

BlueCherry

Overview

What is BlueCherry?