Name: BlueFolder
Author: BlueFolder

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Performance Testing

Virtual Reality

Development

Online Proctoring Software

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Intellectual Property (IP) Management

Internal Communications

Payment Facilitation

Workflow

Enterprise

Accounting

CTRM

Travel Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Custom Software Development Services

Data Deduplication

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Migration

Mobile Identity

Network Performance Monitoring

Privileged Access Management

Requirements Management

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Email Marketing

Market Research

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Secure Service Edge (SSE)

Security

Aviation

Church Management

Donor Management

Financial Services CRM

Fleet Management

Hospital Management

Internet of Medical Things

Veterinary

Vertical-Specific

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### Work Order Management
Users consistently praise BlueFolder's work order management capabilities. They appreciate the ease of creating and assigning work orders to technicians, as well as the ability to review and track all work orders efficiently. The platform's paperless system, invoicing features, and the option to clone work orders from year to year are highlighted as significant advantages. Additionally, users find the built-in reports valuable for ensuring that work orders are completed following standard procedures. The platform's ability to streamline maintenance tasks and provide quick access to work order history is seen as a major benefit by users.

### Technician and Jobs Management
Users consistently praise BlueFolder's technician and jobs management capabilities. They highlight the ease of assigning tasks to technicians, reviewing work orders, and tracking job progress efficiently. The ability to track history on old jobs, equipment, and serial numbers is particularly valued, aiding in effective client and service ticket management. BlueFolder's system has successfully streamlined processes for businesses with multiple technicians and employees, leading to improved operational efficiency and customer satisfaction. Additionally, users appreciate the simplicity and user-friendliness of the platform, making it a preferred choice for managing tech services and work assignments.

### Service Ticket Handling
Users consistently highlight BlueFolder's service ticket handling as a standout feature, praising its efficiency in tracking and managing service requests. However, some users express concerns about certain limitations, such as difficulties in accessing specific features on the mobile app and the need for improved integration with Outlook. Despite these minor drawbacks, the majority of reviewers appreciate the platform's ability to streamline ticket management processes and enhance overall workflow efficiency.

### Equipment and Inventory Management
Opinions vary on BlueFolder's handling of equipment and inventory management features. Users appreciate the ability to track equipment history and service details, making it easier to manage customer equipment and create invoices. However, some users express frustration with limitations such as the lack of a duplicate equipment feature and the need for better database organization for materials. Despite these mixed reviews, BlueFolder seems to offer a solid foundation for equipment and inventory management, with room for improvement in streamlining processes and enhancing user experience.

### Scheduling and Calendar
Users have varied opinions on BlueFolder's scheduling and calendar features. While some appreciate the ease of scheduling and the ability to customize the system to fit their business needs, others have raised concerns about issues with time zones and the lack of two-way sync with Outlook Calendar. The team calendar view and the integration with Outlook are areas that users feel could be improved for a more streamlined experience. Despite these mixed reviews, the scheduling tool within BlueFolder remains a valuable asset for many users in the service industry.

### Customer Management
Users unanimously agree that BlueFolder excels in customer management capabilities. The software's ability to track customer information, manage clients efficiently, and provide better service has garnered high praise from reviewers. Customers appreciate the ease of storing customer details, scheduling service tickets, and accessing past service history effortlessly. Despite a few minor drawbacks mentioned, such as challenges in verifying customer information on mobile devices, the overall consensus is that BlueFolder's customer management features significantly enhance operational efficiency and customer satisfaction.

### Communication and Collaboration
Users generally appreciate BlueFolder's ability to streamline communication and collaboration within their teams. The platform's features have proven beneficial in organizing interactions between different departments and stakeholders. While some users have highlighted minor issues such as difficulty in accessing customer comments on the mobile app and limitations in Outlook integration, the overall consensus is that BlueFolder effectively facilitates communication and keeps the lines of collaboration open. Users find the platform reliable for maintaining a cohesive workflow and ensuring that important information is shared efficiently among team members.

### Customer Support and Service
Users consistently praise BlueFolder's exceptional customer support and service capabilities. The reviews highlight the quick response times, professional assistance, and attentiveness of the support team. While some users express a desire for faster support, the majority appreciate the prompt resolution of any issues they encounter. The general sentiment is that BlueFolder's customer support and service play a significant role in enhancing the overall user experience and satisfaction with the platform.

Users have made several recommendations based on their experiences with Bluefolder.

Thorough setup upfront: Users recommend taking the time to do a comprehensive setup before using Bluefolder. This ensures the best experience and helps users make the most of its features.

Give it a try: Many users suggest giving Bluefolder a try, highlighting its frequent updates as a positive aspect. This indicates that the software is regularly improved and updated to meet customer needs.

Ideal for service industry and mobile workers: Reviewers find Bluefolder to be perfect for businesses in the service industry, as well as for mobile workers. This suggests that the software is well-suited for managing tasks and processes in these specific contexts.

Overall, users find Bluefolder to be a great product with basic features that are easy to use. They recommend it for those considering a switch, as it offers valuable features and solid IT support. Furthermore, Bluefolder is praised for its comprehensive data management capabilities and accurate reporting functionality. Some users even believe that Bluefolder has the potential to become one of the top 5 PSA tools in the market, suggesting that it is worth keeping an eye on.

BlueFolder has been a go-to software for businesses to manage their clients and service tickets. The product has significantly helped reduce printing and paperwork, making it easier for businesses to handle IT computer services efficiently. Users have praised the software's availability anytime, anywhere, with any device, eliminating calls lost issues. BlueFolder can also be customized to specific company needs, ensuring that each team member has access to put in work orders.

One of the significant business problems BlueFolder solves is streamlining maintenance operations and simplifying work order entry and management processes. The software allows multiple work orders to be managed across different teams while tracking equipment, billable hours, and employee performance, making recurring jobs more manageable. This has significantly reduced the time spent on entering line by line in QB, allowing businesses to batch out instead. Additionally, users have reported that BlueFolder helps assign technicians quickly, resulting in better customer service and issue resolution. Finally, the software generates detailed and accurate reports, improving data management for businesses.

Ease of Use: Users have found BlueFolder easy to use and implement, with a virtually seamless integration process with the tech team. Most reviewers appreciate the user-friendly interface, which makes employee onboarding simple, with most finding the interface intuitive. The platform is easy to use and has allowed users to work more quickly.

Helpful Customer Support: Several reviewers have praised BlueFolder's customer support for being excellent, with a quick response and quick resolution of issues. Many users feel that customer support treats them like family rather than just another customer.

Useful Reports: Many reviews mentioned that BlueFolder's reports are highly appreciated and very useful for their needs. Reports and dashboards are easy to use, fairly intuitive to create and allow for customization, making it easier for businesses to track customers and service tickets efficiently.

Limited Printing Capability: Some users have expressed frustration with the limited ability to print equipment reports for single units in BlueFolder. 

Mobile App Needs Improvement: The mobile app has been a common source of disappointment among reviewers, who feel it falls short of expectations and could benefit from further development.

Difficulty Creating Invoices: A number of users have reported difficulty creating invoices for each order in BlueFolder, citing issues such as unclear processes and lack of automation.

BlueFolder is field service management software from the company of the same name headquartered in Colorado Springs, Colorado.

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibility over their field technicians in real-time.

mHelpDesk

ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

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BlueFolder

Applications that support field technicians and other staff in the field. Typically include scheduling and dispatching capabilities.

Field Service Management

Scheduling | BlueFolder Field Service Management Software

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BlueFolder

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What is BlueFolder?