TrustRadius Insights
BlueFolder has been a go-to software for businesses to manage their clients and service tickets. The product has significantly helped …
Overview
What is BlueFolder?
BlueFolder is field service management software from the company of the same name headquartered in Colorado Springs, Colorado.
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What is BlueFolder?
BlueFolder is field service management software from the company of the same name headquartered in Colorado Springs, Colorado.
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Product Demos
Scheduling | BlueFolder Field Service Management Software
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Product Details
- About
- Tech Details
What is BlueFolder?
BlueFolder Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
BlueFolder has been a go-to software for businesses to manage their clients and service tickets. The product has significantly helped reduce printing and paperwork, making it easier for businesses to handle IT computer services efficiently. Users have praised the software's availability anytime, anywhere, with any device, eliminating calls lost issues. BlueFolder can also be customized to specific company needs, ensuring that each team member has access to put in work orders.
One of the significant business problems BlueFolder solves is streamlining maintenance operations and simplifying work order entry and management processes. The software allows multiple work orders to be managed across different teams while tracking equipment, billable hours, and employee performance, making recurring jobs more manageable. This has significantly reduced the time spent on entering line by line in QB, allowing businesses to batch out instead. Additionally, users have reported that BlueFolder helps assign technicians quickly, resulting in better customer service and issue resolution. Finally, the software generates detailed and accurate reports, improving data management for businesses.
Ease of Use: Users have found BlueFolder easy to use and implement, with a virtually seamless integration process with the tech team. Most reviewers appreciate the user-friendly interface, which makes employee onboarding simple, with most finding the interface intuitive. The platform is easy to use and has allowed users to work more quickly.
Helpful Customer Support: Several reviewers have praised BlueFolder's customer support for being excellent, with a quick response and quick resolution of issues. Many users feel that customer support treats them like family rather than just another customer.
Useful Reports: Many reviews mentioned that BlueFolder's reports are highly appreciated and very useful for their needs. Reports and dashboards are easy to use, fairly intuitive to create and allow for customization, making it easier for businesses to track customers and service tickets efficiently.
Limited Printing Capability: Some users have expressed frustration with the limited ability to print equipment reports for single units in BlueFolder.
Mobile App Needs Improvement: The mobile app has been a common source of disappointment among reviewers, who feel it falls short of expectations and could benefit from further development.
Difficulty Creating Invoices: A number of users have reported difficulty creating invoices for each order in BlueFolder, citing issues such as unclear processes and lack of automation.
Users have made several recommendations based on their experiences with Bluefolder.
Thorough setup upfront: Users recommend taking the time to do a comprehensive setup before using Bluefolder. This ensures the best experience and helps users make the most of its features.
Give it a try: Many users suggest giving Bluefolder a try, highlighting its frequent updates as a positive aspect. This indicates that the software is regularly improved and updated to meet customer needs.
Ideal for service industry and mobile workers: Reviewers find Bluefolder to be perfect for businesses in the service industry, as well as for mobile workers. This suggests that the software is well-suited for managing tasks and processes in these specific contexts.
Overall, users find Bluefolder to be a great product with basic features that are easy to use. They recommend it for those considering a switch, as it offers valuable features and solid IT support. Furthermore, Bluefolder is praised for its comprehensive data management capabilities and accurate reporting functionality. Some users even believe that Bluefolder has the potential to become one of the top 5 PSA tools in the market, suggesting that it is worth keeping an eye on.