Reviews (1-25 of 96)
- The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus.
- Plug-in integration with Outlook and Slack was very well built
- Setting up reoccurring meetings within the app was a breeze
- From my perspective as a desktop engineer who packaged and deployed this app, it was fairly obvious that the PC devs knew what they were doing and the Mac app was a bit of an afterthought. It took me a good 2-3 months of escalating a ticket to finally get the dev team to properly package their app for mass deployment on the Mac side. Previous to my ongoing push, the app would only successfully install if a user were logged in versus being installed while the user were logged out like many other apps can be done via an MDM system.
- Audio and video quality were always an ongoing issue with BlueJeans. If more than 10 people were on a call, audio would cut in and out constantly. Video quality even in 1:1 calls was blurry/grainy.
- BlueJeans claimed to suppress auto-updates from their mass deployment webpage but I still found the package to always auto update anyways which wasn't necessarily a bad thing except for when a new version came out and I wasn't prepared for it, I would quickly have to adjust my deployment scope to exclude installing the now older version of BlueJeans over the newer version.
- Flexibility to accept connections from different tools (PC, mobile, etc.)
- Rather intuitive and user friendly application
- Integration with Outlook calendar
- Sometimes it's difficult to use when there are more than 2 participants and all are using different ways of connection/sharing the screen
- BlueJeans is used across the company.
- Especially by me and my Global team and by all the contractors that work with us to build new projects. We built the project in at least 15 countries: North & Central (USA and Mexico) America, South America (Brasil, Chile, Colombia, Peru) Europe (Italy, Spain, Greek), Africa(Morocco, Zambia, SouthAfrica), Australia and India, Australia).
- Each Project Team uses BJ, mainly locally but even globally because a lot of team members are located in different countries. The main issue is: when you are doing a call with persons from the company's offices, the quality of the connection is not good (or voice or video) and we are obliged to use to separate connection at the same time (one using the telephone and another one using a computer). If we use the connection staying at home the call quality of the call is good. Even the quality of the connection of the contractors is good. This issue started, 6 months ago. My ICT colleagues are still finding the solution.
- It uses a low band system that allows connecting people from the site who don't have good bandwidth (construction site, train, etc).
- It's easy to use. When you have a lot of new contractors each year is an important point.
- The director can mute people.
- It is included in the description of my open issue.
- When we have to do a call with a contractor (external person).
- When we have to do a call with colleagues for the open issue already described. This issue didn't exist 6 months ago.
- Screen Share: collaborate with people across different regions with ease.
- The mobile app is phenomenal, help is assisted while I am in transit.
- Admin has the ability to moderate the call with ease. Help mute disruptive folks on the call.
- Screen Scaling: this is one area that the app can improve. My only gripe is it doesn't do a very good job between various screen sizes. If someone shares a 32in screen and someone is seeing the same on a 24in monitor at the same time the streaming gets blotchy.
- Collaboration with people (calls across multiple regions).
- Planning an exercise (review of plans/PPT and timeline on a shared screen).
- Technical troubleshooting and remediations (helpdesk/support).
It can be an issue when there are more than 10+ people on the conference call - when they join in and drop off.
Integration with Office 365 will be good.
- The ability to show your screen to an audience is perfect and you don't have to be strong in IT to understand how to use this.
- Its simplicity.
- Easy to use with external customers and downloading the app is simple.
- BlueJeans video is only as good as the camera on the PC and we mostly use PC cameras for meetings.
- You can often hear people tapping their keys on a laptop during meetings.
- Great in hotels or even in the car by telephone - very portable
- Only takes a few seconds to set up a meeting especially if the others attending meetings have the app
- Allows access from any device
- Gives users the option to record meetings
- Chrome plugin is available
- Occasionally see audio quality issues from users in other countries.
- Screen sharing causes high CPU usage with some users
- Some users can't connect when clicking the meeting link. This could be a permissions issue though.
- Easy meeting organiser
- Intelligent voice recognizer. Switched immediately to the video of the person talking
- Customisable UI
- Some calls drop
- Initial setup hiccups when people join and are unable to hear each other
- The technology is system agnostic and works well with all video platforms and endpoints.
- Improvement can be made in deploying needed technologies, meeting tools, and more flexible security platforms, in a timely manner.
- Moderator is able to mute other participants when audio feedback/noise is an issue.
- Screen sharing can be selected for only a single application, which allows you to keep other windows hidden (even when you pull them up on accident).
- The whiteboard function is a great idea, but is still difficult to use.
- I'd like to see BlueJeans allow other meeting attendees to zoom in on shared screens. My team often views spreadsheets together, and it is difficult at times to read the content of the sheet.
- Screenshare with easy control.
- Teleconference with single link.
- Kicking out unwanted teammates.
- Screen share controls are limited, admin should decide who can share.
- The BJN Plugin is blocked for some clients due to firewall issues.
- Chat should have an attachment option too.
- Notes between participants
- Video conferencing
- Audio conferencing
- Sharing documents
- Uploading documents for review
- Webinar feature
- Uploading software to print out responses from participants.
- Adding graphs and charts that identify time and participation by participants.
- Best practices from users.
- Business team work sessions
- Staff meeting inclusion
- Easy to use
- Can be rated at the end of the call so it enables continuous feedback
- Record button could be added by default
- Prime time not easy to understand (participant)
- Default location should be on the first line when connecting for a call
A unique way we saved travel and hotel costs for a BM and SBM was by arranging F2F discussions with consumers via BJ.
This solution saved in one go nearly 6000 aed. Alternatively, we join meetings from our corporate office otherwise for which we would have to go factory.
So more than travel costs it also saves time cost for senior-level employees.
- Conference calls.
- Screen sharing works really well.
- App also works really well on the phone too.
- The app needs to give an option of low data usage. I know it does but sometimes WhatsApp calls work better than BJ.
- I believe there is some technical issue. The app doesn't work sometimes work well on different WiFi networks.
- The interface is very straightforward in BlueJeans, easy to dial in, instruction is clear.
- I use BlueJeans for customer interviews a lot, customers that doesn't have BlueJeans installed can also dial in via their mobile phone, it's really convenient. Barrier of entry is lower for customers that are not so tech-savvy.
- You can also record the meetings or the interviews on BlueJeans, which make it very easy to share within the organization afterwards.
- Sometimes the connection is really bad, I can hardly hear the voice from the team member on the other end. But I'm not sure whether this is the issue from BlueJeans or the internet connectivity itself.
- Sometimes when customers dial in from another place, they don't know how to share the screen with us. As I'm not sure what version of BlueJeans they are looking at, and it became quite complicated for me to instruct the customer in terms of where to click on in order to share their screen with me. Maybe some user manual type of thing would help?
- When connecting BlueJeans to a big screen in the meeting room, sometimes we can share the screen easily, but sometime it just doesn't show anything at all.
- Video quality is exceptional
- Audio is greatly improved, particularly now that is uses Dolby. It is superior to competitors
- Easy to join meetings on any device
- It can be expensive unless you are on a corporate pricing structure
- I've noticed a lag between my audio and video feeds, due to my hardware setup
[It's being used] To have teleconferences across our offices.
Variety of teams use it - more use in RMS than transport
Many teams are geographically remote and it works well
- Easy to set up
- The click and join is fabulous - long passcodes are a pain
- Works on all devices
- Loses bandwidth - I usually shut down the video
- The question/chat feature - I think it is there but use it more on Skype
- Can't think of anywhere that it doesn't work
- Works well at critical incidents i.e. we set up a quick teleconference
- Works well on a planned meetings
- Efficient connectivity & video results are sharp
- They definitely did good traffic engineering to prioritize the audio/video traffic
- Interface is user friendly
- Cannot upload files in the chat window
- Remote controls are not very practical
- Not widely used in the world, lesser known
- Integrates well into the business environment, it is fully integrated into Office 365 which has helped reduce admin overhead for our teams.
- The audio quality with the introduction of the Dolby Audio is fantastic.
- Using the system is very simple and straightforward which really helped with the adoption process and minimises ongoing end user support.
- When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage.
- Enhancing the features for whiteboarding would be great.
- An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.
BlueJeans Scorecard Summary
Feature Scorecard Summary
The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.
It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.
BlueJeans Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
BlueJeans Technical Details
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Spanish, German, French|