BlueJeans Reviews

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Score 8.7 out of 101

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Reviews (1-25 of 96)

Adam Martin profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
BlueJeans was used across all departments in our company up until the end of June. It was used heavily by the Digital Products team that develop apps for the company from the Seattle office and NY office. It helped keep teams well connected no matter where they were physically located.
  • The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus.
  • Plug-in integration with Outlook and Slack was very well built
  • Setting up reoccurring meetings within the app was a breeze
  • From my perspective as a desktop engineer who packaged and deployed this app, it was fairly obvious that the PC devs knew what they were doing and the Mac app was a bit of an afterthought. It took me a good 2-3 months of escalating a ticket to finally get the dev team to properly package their app for mass deployment on the Mac side. Previous to my ongoing push, the app would only successfully install if a user were logged in versus being installed while the user were logged out like many other apps can be done via an MDM system.
  • Audio and video quality were always an ongoing issue with BlueJeans. If more than 10 people were on a call, audio would cut in and out constantly. Video quality even in 1:1 calls was blurry/grainy.
  • BlueJeans claimed to suppress auto-updates from their mass deployment webpage but I still found the package to always auto update anyways which wasn't necessarily a bad thing except for when a new version came out and I wasn't prepared for it, I would quickly have to adjust my deployment scope to exclude installing the now older version of BlueJeans over the newer version.
Overall, BlueJeans got the job done. It was rarely ever down and making a call was fairly straightforward. It had an ability to set up a speed dial to a meeting ID from a room system which was handy. We used it for a weekly 15 minute stand up meeting to connect the Seattle and NY teams every Monday and it worked well most of the time.
Read Adam Martin's full review
Bartlomiej Jozwiak profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
All of our Marketing team uses BlueJeans for phone & video conferences with our partners (local distributors of Pernod Ricard) in the MENA region and with other companies within the Pernod Ricard organisation (mainly brand companies located in other countries). It limits the necessity of travelling and helps (in case of video conferences) to have more human relations.
  • Flexibility to accept connections from different tools (PC, mobile, etc.)
  • Rather intuitive and user friendly application
  • Integration with Outlook calendar
  • Sometimes it's difficult to use when there are more than 2 participants and all are using different ways of connection/sharing the screen
It suits our need for video/audio conferences ver well when only two locations are involved. Meetings up to 2 hours can be held via BlueJeans. Longer than that is not efficient.
Read Bartlomiej Jozwiak's full review
Luca Rossini profile photo
October 23, 2019

BlueJeans is Excellent!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • BlueJeans is used across the company.
  • Especially by me and my Global team and by all the contractors that work with us to build new projects. We built the project in at least 15 countries: North & Central (USA and Mexico) America, South America (Brasil, Chile, Colombia, Peru) Europe (Italy, Spain, Greek), Africa(Morocco, Zambia, SouthAfrica), Australia and India, Australia).
  • Each Project Team uses BJ, mainly locally but even globally because a lot of team members are located in different countries. The main issue is: when you are doing a call with persons from the company's offices, the quality of the connection is not good (or voice or video) and we are obliged to use to separate connection at the same time (one using the telephone and another one using a computer). If we use the connection staying at home the call quality of the call is good. Even the quality of the connection of the contractors is good. This issue started, 6 months ago. My ICT colleagues are still finding the solution.
  • It uses a low band system that allows connecting people from the site who don't have good bandwidth (construction site, train, etc).
  • It's easy to use. When you have a lot of new contractors each year is an important point.
  • The director can mute people.
  • It is included in the description of my open issue.
  1. When we have to do a call with a contractor (external person).
  2. When we have to do a call with colleagues for the open issue already described. This issue didn't exist 6 months ago.
Read Luca Rossini's full review
Anurag Mitra profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is being used as a collaboration tool between various teams within the back. Currently, in my department, we use it to collaborate between various IT teams resolving an issue. Also, often we use it as a utility to facilitate technical resolutions with vendors. This helps us address communication issues while we are only on the phone, the video-sharing of desktop screens makes exchanging information seamless and there is no misunderstanding within the teams and we can get a resolution in the quickest possible time.
  • Screen Share: collaborate with people across different regions with ease.
  • The mobile app is phenomenal, help is assisted while I am in transit.
  • Admin has the ability to moderate the call with ease. Help mute disruptive folks on the call.
  • Screen Scaling: this is one area that the app can improve. My only gripe is it doesn't do a very good job between various screen sizes. If someone shares a 32in screen and someone is seeing the same on a 24in monitor at the same time the streaming gets blotchy.
  • Collaboration with people (calls across multiple regions).
  • Planning an exercise (review of plans/PPT and timeline on a shared screen).
  • Technical troubleshooting and remediations (helpdesk/support).
Read Anurag Mitra's full review
Shriroop Parikh profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is being used by the whole organization across the UK. Technology Consultants and Business Consultants including the VPs use it the most. It addresses the fundamental issue that any Consultant faces, presence on multiple projects while traveling.
  • Connectivity.
  • Clarity of Video and Audio.
  • Easy of recording sessions and revisiting them.
  • Scheduling meetings from the portal.
  • Improve compatibility with slower internet connections.
In most situations, BlueJeans is brilliant.
It can be an issue when there are more than 10+ people on the conference call - when they join in and drop off.
Integration with Office 365 will be good.
Read Shriroop Parikh's full review
Paul Bates profile photo
October 07, 2019

Great for Small Meetings

Score 9 out of 10
Vetted Review
Verified User
Review Source
It used across the whole company for all video meetings. With 11,500 employees it get a huge amount of use in all areas. I personally use it about 3 times a day. It is available throughout the world where wifi or phone signal exists and with the video being available it increases the acceptance and communication in meetings and reducing the need to travel.
  • The ability to show your screen to an audience is perfect and you don't have to be strong in IT to understand how to use this.
  • Its simplicity.
  • Easy to use with external customers and downloading the app is simple.
  • BlueJeans video is only as good as the camera on the PC and we mostly use PC cameras for meetings.
  • You can often hear people tapping their keys on a laptop during meetings.
  • Great in hotels or even in the car by telephone - very portable
  • Only takes a few seconds to set up a meeting especially if the others attending meetings have the app
Read Paul Bates's full review
Michael Timms profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is being used for video conferencing. It is one of several that we use, but I will say that it is the least troublesome and the easiest to support. BlueJeans can be used from pretty much any device, gives users an option to record the meeting for viewing later, and you can dial into meetings if the need arises. I have the standalone version deployed to all of the users that need it, and the only issue that I have seen is that sometimes it will try to download BlueJeans again instead of launching in the preinstalled application.
  • Allows access from any device
  • Gives users the option to record meetings
  • Chrome plugin is available
  • Occasionally see audio quality issues from users in other countries.
  • Screen sharing causes high CPU usage with some users
  • Some users can't connect when clicking the meeting link. This could be a permissions issue though.
BlueJeans is well suited in a mixed environment of Mac, PC, and Linux, an environment with users all over the globe, an environment with mobile users, or a combination of all of the above which is what I deal with. An example of where BlueJeans would not be ideal would be an organization with a lot of South American users because I have seen a lot of these users stricken with lagging and audio issues. Overall, my opinion is that BlueJeans is well suited for most organizations, and my experience with audio issues with South American users might not be common.
Read Michael Timms's full review
Daniel Darabaris, FPC PHR profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans as a tool during team meetings when we need to have more of a personal touch. BlueJeans allows us to engage our webcams to be able to see the meeting participants. It helps keep everyone engaged.
  • Webcam sharing
  • Audio through computer
  • Virtual meetings
  • Audio Buffering sometimes lags
  • Dashboard is a little complicated
  • Recording could be improved
BlueJeans is great for bringing team members together who are remote or in different offices. It's a great solution to help personalize team meetings and forces people to participate. It's a great collaborative tool. BlueJeans is not so good when you need to share to a large group, like in a training event. The number of camsand computer audio can be distracting.
Read Daniel Darabaris, FPC PHR's full review
Caolan Mccrossan profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
My overall experience with Bluejeans is superb. I am a constant user of this tool. I would say it is the most economical program. It provides me excellent technical support with strong security. Bluejeans events look really amazing. I love the way it combines audio and video without any distortions. The best part about it is that it is light weight video conferencing tool as compare to others.
  • Well designed.
  • Fast systems.
  • Versatile tools.
  • No communication failures.
  • It consumes a lot of resources.
In my opinion, this is the best application for communication. It works more than one's expectations. It is providing all the necessary features for communications which we need. I will surely say that it is a well-suited product with us.
Read Caolan Mccrossan's full review
Amit Brutta profile photo
October 21, 2019

Nice tool for meetings

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is used to organise meetings between our multi located teams and our partners offshore. It's used as an effective way of communication.
  • Easy meeting organiser
  • Intelligent voice recognizer. Switched immediately to the video of the person talking
  • Customisable UI
  • Some calls drop
  • Initial setup hiccups when people join and are unable to hear each other
[It's well suited for] Organising large scale meetings and video conferences.
Read Amit Brutta's full review
Kevin Thompson profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is currently being used across our whole organization. We are a global organization with offices in North America, Europe, Asia, Africa, and South America. We use it locally as a replacement for our MCU appliance. It has allowed us greater efficiency in having meetings with all of our partners.
  • The technology is system agnostic and works well with all video platforms and endpoints.
  • Improvement can be made in deploying needed technologies, meeting tools, and more flexible security platforms, in a timely manner.
BlueJeans is well suited for companies with satellite offices and mobile employees. The cloud-based collaboration service seamlessly translates different video and audio platforms into one meeting. Where the company falls short is the deployment cycle for requested features that other services deploy routinely.
Read Kevin Thompson's full review
Aaron Valle profile photo
October 01, 2019

BlueJeans works for me

Score 8 out of 10
Vetted Review
Verified User
Review Source
It is used across the whole organization, and we use it mostly for conferences.
  • Voice communication is good with strong connection.
  • Video quality is also on par.
  • Good interaction with Outlook.
  • The connection is sometimes spotty, especially when used with projectors.
BlueJeans is good for conferences, including those with audio and video. It is not as well suited for WiFi connectivity with projectors.
Read Aaron Valle's full review
Raymundo Velez profile photo
July 16, 2019

TGRMX review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans in all North America operations as the standard media for business meetings. Main problem we have experienced is image frozen or not displaying.
  • Share screen is our most important feature
  • Connectivity very stable
  • Portability for travelling employees
  • Very good image
  • Work on frozen screen problem
  • Network failures
Working in a conference room is better than in cubicles, even if headset is used.
Read Raymundo Velez's full review
No photo available
Score 3 out of 10
Vetted Review
Verified User
Review Source
We used BlueJeans several times for large scale, company-wide electronics meetings. Our normal solution for web-based meetings was not able to accommodate the number of attendees needed for some of our all-company meetings, and we used BlueJeans several times instead. Its purpose was to allow the dissemination of meeting info across the entire organization.
  • Accommodated a large volume of attendees.
  • It's easy to connect to the meetings.
  • A great improvement in audio quality is needed.
  • It needs to be able to handle low bandwidth.
In terms of ease of use, BlueJeans is great for large scale meetings, but when you have a diverse range of computer types, locations and connection speeds, and a mixture of corporate network environments paired with VPN users connecting from home, BlueJeans did not do well in our environment.
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No photo available
Score 8 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used by much/all of UM for videoconferencing. It has even been endorsed by our health system for securely discussing HIPAA-protected information. I use BlueJeans weekly for multiple team meetings with collaborators across the country; it allows us to have reliable videoconferencing with screen sharing and in-window text chat.
  • Moderator is able to mute other participants when audio feedback/noise is an issue.
  • Reliable
  • Screen sharing can be selected for only a single application, which allows you to keep other windows hidden (even when you pull them up on accident).
  • The whiteboard function is a great idea, but is still difficult to use.
  • I'd like to see BlueJeans allow other meeting attendees to zoom in on shared screens. My team often views spreadsheets together, and it is difficult at times to read the content of the sheet.
BlueJeans works well for conducting team meetings and video interviews. I've even had a professor use BlueJeans to hold study sessions with students before an exam, which he video recorded and shared for continued review by students.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
BJN is used across our organization and our clients also use it. We suggest them to abandon Goto, M-soft Team and use BlueJeans for the collaboration purpose. We usually have 8-10 meetings per day and average people joining the meeting are 6. Client team is happy to have video, screen share and audio at one place for the project purpose.
  • Screenshare with easy control.
  • Teleconference with single link.
  • Kicking out unwanted teammates.
  • Screen share controls are limited, admin should decide who can share.
  • The BJN Plugin is blocked for some clients due to firewall issues.
  • Chat should have an attachment option too.
There is no way BJN can not be used for collaboration. Personal and work both suits well. BJN will always help the team to collaborate at most. You can easily join, share, and contribute hassle-free. For friends and family, this is a good way to communicate and connect with each other.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We use BlueJeans to coordinate meetings with internal and external teams to communicate face-to-face. We also use BlueJeans to schedule and coordinate interviews with possible candidates that may be out of state. Bluejeans is helpful because it allows us to interact with talent that would normally not apply due to their current logistics, and also gives us an ability to review the candidate's responses and share their interviews with their potential team and managers to identify who the best fit for the team is. Bluejeans also helps because there is no distortion in the visual content and we normally don’t have problems with connecting online.
  • Notes between participants
  • Video conferencing
  • Audio conferencing
  • Sharing documents
  • Uploading documents for review
  • Webinar feature
  • Uploading software to print out responses from participants.
  • Adding graphs and charts that identify time and participation by participants.
  • Best practices from users.
  • Interviews
  • Meetings
  • Business team work sessions
  • Staff meeting inclusion
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No photo available
Score 9 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used across the organisation globally in all departments. It cuts out travel for the most part.
  • Easy to use
  • Can be rated at the end of the call so it enables continuous feedback
  • Record button could be added by default
  • Prime time not easy to understand (participant)
  • Default location should be on the first line when connecting for a call
I think it's mostly suited for meetings with fewer members. So far using Primetime takes a while until you log in. All the times I have attended a Primetime meetings I've missed at least 15 minutes trying to join the call.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is used within the company for virtual meetings person-to-person as well as group-to-group, and integrated with Outlook and room resources for very simple creation of virtual meetings. Initially piloted by the IT department, this is now company-wide for all users as the primary video conferencing tool. It will be extended shortly to included specific hardware in addition to PC-based connections.
  • Sceen-sharing, Powerpoint.
  • Multi-user, multi-screen conferencing.
  • Allowing external users to connect to internal conferencing.
  • Looking forward to updates to fix occasional audio degradation.
Multiple desk-to-desk uses PC equipment seemlessly.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
BJ is used across the organization and officers across MENA.

A unique way we saved travel and hotel costs for a BM and SBM was by arranging F2F discussions with consumers via BJ.

This solution saved in one go nearly 6000 aed. Alternatively, we join meetings from our corporate office otherwise for which we would have to go factory.
So more than travel costs it also saves time cost for senior-level employees.
  • Conference calls.
  • Screen sharing works really well.
  • App also works really well on the phone too.
  • The app needs to give an option of low data usage. I know it does but sometimes WhatsApp calls work better than BJ.
  • I believe there is some technical issue. The app doesn't work sometimes work well on different WiFi networks.
Suited well when there is some technical issue and I need to give you access to my laptop. The agency also doesn't have to download the app and that makes the ease in use.
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Score 9 out of 10
Vetted Review
Verified User
Review Source
BlueJeans is widely used in the entire organization on a daily basis. From one-to-one call, running remote interview with users, team meetings, department sharing, cross continents meetings and announcement and etc. Every team member is very familiar with BlueJeans as we will be on a BlueJeans call several times in one day. BlueJeans facilitated team communication and collaboration across offices around the globe.
  • The interface is very straightforward in BlueJeans, easy to dial in, instruction is clear.
  • I use BlueJeans for customer interviews a lot, customers that doesn't have BlueJeans installed can also dial in via their mobile phone, it's really convenient. Barrier of entry is lower for customers that are not so tech-savvy.
  • You can also record the meetings or the interviews on BlueJeans, which make it very easy to share within the organization afterwards.
  • Sometimes the connection is really bad, I can hardly hear the voice from the team member on the other end. But I'm not sure whether this is the issue from BlueJeans or the internet connectivity itself.
  • Sometimes when customers dial in from another place, they don't know how to share the screen with us. As I'm not sure what version of BlueJeans they are looking at, and it became quite complicated for me to instruct the customer in terms of where to click on in order to share their screen with me. Maybe some user manual type of thing would help?
  • When connecting BlueJeans to a big screen in the meeting room, sometimes we can share the screen easily, but sometime it just doesn't show anything at all.
For team meetings, no matter if it is big or small, BlueJeans is definitely a suitable tool that facilitate cross location collaboration and communication, as I use it almost everyday with team members everywhere. Maybe it's less appropriate for places where internet is less stable, or the connectivity is not so well.
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Score 7 out of 10
Vetted Review
Reseller
Review Source
As a reseller, BlueJeans is deployed across the organization. It is one of the many tools we have in place for collaboration. We use it primarily when high quality video is an important aspect of a meeting.
  • Video quality is exceptional
  • Audio is greatly improved, particularly now that is uses Dolby. It is superior to competitors
  • Easy to join meetings on any device
  • It can be expensive unless you are on a corporate pricing structure
  • I've noticed a lag between my audio and video feeds, due to my hardware setup
BlueJeans is a quality tool and does the job when high quality audio and video is necessary. I have no complaints in regards to the actual use of the tool. One of the areas that is a bit tricky is that it can be expensive, particularly for a small number of users. It works best when it is deployed across an organization as opposed to just a few licenses. There is competition that is cheaper, but not necessarily as high quality.
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Score 10 out of 10
Vetted Review
Verified User
Review Source

[It's being used] To have teleconferences across our offices.

Variety of teams use it - more use in RMS than transport

Many teams are geographically remote and it works well

  • Easy to set up
  • The click and join is fabulous - long passcodes are a pain
  • Works on all devices
  • Loses bandwidth - I usually shut down the video
  • The question/chat feature - I think it is there but use it more on Skype
  • Can't think of anywhere that it doesn't work
  • Works well at critical incidents i.e. we set up a quick teleconference
  • Works well on a planned meetings
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Score 10 out of 10
Vetted Review
Verified User
Review Source
CCI is using it across all of its 9 countries for employees to have quick business meetings and to save on travel costs.
  • Efficient connectivity & video results are sharp
  • They definitely did good traffic engineering to prioritize the audio/video traffic
  • Interface is user friendly
  • Cannot upload files in the chat window
  • Remote controls are not very practical
  • Not widely used in the world, lesser known
It has good capabilities to integrate with in-house conferencing systems. We are using Cisco Tandburg & it's comaptible with it. Regardless of the endpoint, users can connect easily to a BlueJeans conference.
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Kenny Thornton profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have deployed BlueJeans across the company and all departments and meeting rooms. We use it for all meetings including very large monthly company-wide meetings. We have managed to cut travel budgets and enhance existing meetings through the use of video technology. The end user experience is the best I have seen from a meeting and conference platform.
  • Integrates well into the business environment, it is fully integrated into Office 365 which has helped reduce admin overhead for our teams.
  • The audio quality with the introduction of the Dolby Audio is fantastic.
  • Using the system is very simple and straightforward which really helped with the adoption process and minimises ongoing end user support.
  • When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage.
  • Enhancing the features for whiteboarding would be great.
  • An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.
BlueJeans is a complete solution, it would be a perfect product to replace numberous legacy systems of which the capacity has been reached or are not meeting their requirements. It is great for use in meeting rooms with one touch join as you enter the room, also for mobile sales force teams who can join directly from their mobiles and still experience the full meeting with video / content.
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Feature Scorecard Summary

High quality audio (308)
8.5
High quality video (306)
8.4
Low bandwidth requirements (283)
7.6
Mobile support (261)
8.3
Desktop sharing (297)
8.7
Whiteboards (120)
7.7
Calendar integration (273)
8.2
Meeting initiation (288)
8.6
Integrates with social media (100)
7.3
Record meetings / events (244)
8.7
Slideshows (186)
8.3
Live chat (224)
8.4
Audience polling (88)
8.0
Q&A (117)
8.1
User authentication (197)
8.5
Participant roles & permissions (206)
8.1
Confidential attendee list (138)
8.2

About BlueJeans

The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.

It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.

Categories:  Webinar,  Web Conferencing

BlueJeans Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Does not have featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Does not have featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

BlueJeans Integrations

Slack, Microsoft Office 365, Workplace by Facebook, HipChat, Canvas, Microsoft Teams, Skype for Business (formerly Lync), Google Calendar, Alexa for Business

BlueJeans Competitors

Zoom, Skype for Business (formerly Lync), WebEx

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

BlueJeans Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

BlueJeans Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, Spanish, German, French