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What is BlueSnap?

BlueSnap is a global eCommerce platform with flexible integration options and PCI Level 1 security. Additional capabilities include BlueSnap’s AR Automation Software (formerly Armatic, acquired October 2019) which streamlines the entire quote-to-cash process, and its Subscription Billing Engine with customizable…

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Recent Reviews

TrustRadius Insights

BlueSnap has proven to be a valuable tool for businesses, simplifying payment processes and ensuring regulatory and tax compliance. Users …
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What is BlueSnap?

BlueSnap is a global eCommerce platform with flexible integration options and PCI Level 1 security. Additional capabilities include BlueSnap’s AR Automation Software (formerly Armatic, acquired October 2019) which streamlines the entire quote-to-cash process, and its Subscription Billing Engine…

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Product Details

What is BlueSnap?

BlueSnap Video

BlueSnap provides an All-in-One Payment Platform designed to accelerate commerce for B2B and B2C businesses. Our Platform supports online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. With a single-integration to ...
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BlueSnap Technical Details

Operating SystemsUnspecified
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

BlueSnap has proven to be a valuable tool for businesses, simplifying payment processes and ensuring regulatory and tax compliance. Users have experienced seamless processing of various payment modes, including MasterCard payments, which was a problem with their previous provider. The platform's strong security measures from the initial stage to the customer's payment process generate trust and significantly increase sales for businesses.

One of the key use cases for BlueSnap is its ability to automate billing processes, allowing users to process bill payments, subscriptions, and general online games, among other payment systems. This automation not only saves time but also ensures accuracy and reliability. Additionally, BlueSnap's Fraud Prevention solution offers a straightforward reporting system, benefiting both businesses and customers by protecting against fraudulent transactions.

Another important use case for BlueSnap is its role as an international payment system. Users appreciate the fact that it eliminates the need for separate systems and allows seamless communication with other platforms like PayPal or Skrill through its API. This integration capability opens up opportunities for businesses to expand their customer base globally without hassle.

Furthermore, users have found that integrating BlueSnap with companion software like Armatic allows for AR automation and smooth payment processing. This integration streamlines the collection of data and payments while providing convenience for businesses. Similarly, BlueSnap's compatibility with payment processing software like Veracross has impressed users, especially in cases of accelerated implementation timelines.

Overall, BlueSnap is widely used across different industries to automate data and payment collection, with easy integration into existing platforms. Its powerful features, reliable data modeling, strong functionalities, and user-friendly interface make it a go-to solution for businesses looking to simplify their payment processes while ensuring security and compliance.

Impressive Security Features: Several users have found BlueSnap's security features to be impressive, with the software offering robust measures for processing payments securely and complying with regulatory and tax requirements. This has instilled a sense of trust and confidence in using the software.

Fast and Secure Payment Process: Many reviewers have praised BlueSnap for its fast and secure payment process from start to finish. Users appreciate the reliability and trustworthiness of the software, which contributes to a seamless payment experience.

Comprehensive Developer Documentation: Users have highlighted BlueSnap's precise developer documentation as a positive aspect. The software provides clear and comprehensive guidance for developers integrating it into their systems, ensuring smooth integration processes.

Delays and Complexity in Initial Setup: Several users have experienced delays and found the initial setup of BlueSnap to be complex and difficult to understand. This has resulted in frustration for some customers who were eager to start using the software but faced obstacles during the implementation process.

Lack of Comprehensive Documentation: Users have expressed a need for more comprehensive documentation to improve their understanding of the payment system. Some reviewers feel that the existing documentation is insufficient, making it challenging for them to navigate through the software effectively.

Cumbersome Invoice Generation Process: The invoice generation process in BlueSnap has been described as cumbersome by several users. This issue has caused frustration among customers who find it time-consuming and less efficient compared to other payment systems.

Users have provided several recommendations for BlueSnap based on their experiences with the payment processing solution. The three most common recommendations are as follows:

  1. Compare BlueSnap to competitors: Users suggest comparing BlueSnap to other payment processors in order to make an informed decision. This recommendation highlights the importance of evaluating different options before choosing BlueSnap as a payment solution.

  2. Consider it for e-commerce: Many users recommend BlueSnap specifically for e-commerce businesses. They find it to be a good option for those looking to move away from other payment processors like Stripe, and they appreciate its ease of integration and user-friendly nature.

  3. Have fraud controls in place and understand complexities: Users emphasize the importance of having proper fraud controls, particularly for hardware sales, when using BlueSnap. They also note that accepting payments via PayPal adds additional complexity. This recommendation underlines the need for businesses to fully understand the potential challenges associated with using BlueSnap and take appropriate measures to mitigate them.

Overall, these recommendations highlight BlueSnap's advantages in terms of economic pricing, flexibility, stability, user-friendliness, and support for high-risk merchant processing and recurring billing needs. However, users also suggest considering alternatives like Stripe, WooCommerce, and Shopify before making a final decision. Additionally, some users mention that while BlueSnap is a good option for global payment services, there is room for improvement in terms of user experience and interface.


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Angela Alessandria O'sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The security to process BlueSnap payments is what I like the most and also the regulatory and tax compliance.
  • The payment process is fast and secure from the initial stage to the last instance of payment.
  • We have experienced delays at times due to what is a bit complex to understand and set up at the initial stage.
  • I think it requires more documentation to improve our understanding of this payment system.
Score 7 out of 10
Vetted Review
Verified User
  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.
  • [If feel they have] poor technical guidance and assistance for developers. Good reference docs, but no helpful implementation guides, or recommendations on how to choose among the various technical solutions.
  • While technical support can be great, if I reach a *certain* support person, I will get very lackluster support and a very miserable experience.
  • Furthermore, they suddenly stopped responding via email, and switched to a web-based support system - without informing anyone, no notifications, and we basically didn't receive any responses for two weeks until we realized what was happening.
  • Some basic use cases are not supported by Sandbox, such as simulating failures in adding credit cards, simulating failures in payments, simulating payments in certain amounts, etc.
  • Information like test credit card numbers for checking different scenarios (like 3DSecure failures) are located in a separate location (for example) from the test credit card numbers used to simulate invalid credit cards.
  • I had a lot of problems with the implementation of MFA, with "secret code emails" being sent minutes after attempting to log in, resulting in a lot of frustration and hindering the use of the system.
  • A part of the system is patchwork - the anti-fraud system, 3DSecure support, chargeback management - are all through external vendors, and their tools are not properly integrated into the Control Panel, not the user system, etc.
  • [In my experience] there are many payment errors and they receive many different inputs (because of their many partners). It is hard to show any meaningful information to our customers, whereas explaining what to do is difficult.
  • There is a bug where Customer Information cannot be changed unless BlueSnap is contacted manually.
  • [I believe] the IPN integration with GreenInvoice has a problem with invoice generation.
Score 8 out of 10
Vetted Review
Verified User
  • Automated recurring billing for subscriptions
  • Allowed us to set up integrated credit card payments within our registration process
  • Redundancy
  • Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
  • Reporting is robust but complicated.
  • Having support staff on both coasts.
Score 10 out of 10
Vetted Review
  • Payment conversion. They use many processors to ensure the capturing of payment.
  • Reporting is clear and accurate. Clients needing to reconcile their activity can accurately audit their financials and activity.
  • Support is quick and they take ownership.
  • Pricing for Amex transactions can be better.
  • Client on boarding can potentially be automated.
Josue Fuentes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Transaction reporting is great, it can be consulted in several ways.
  • Payment process with PayPal from the BlueSap interface
  • Accepts payments at the Latin America level in local currencies.
  • I really have no complaints about the platform. Even the support is great.
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