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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Recent Reviews

Footprints good/bad

2 out of 10
August 07, 2017
Incentivized
It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each …
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BMC Review

7 out of 10
June 30, 2014
Incentivized
The IT department of Cellular Sales used it to manage IT tickets for all types of support. The Operations Team (Tier 1), Systems (II), and …
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BMC Footprints

7 out of 10
June 30, 2014
Incentivized
As a medium to large sized company with the infrastructure to match, we were faced with a need for asset management, remote device …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (9)
    9.0
    90%
  • ITSM reports and dashboards (7)
    9.0
    90%
  • Configuration mangement (7)
    7.7
    77%
  • Self-service tools (7)
    7.0
    70%
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Pricing

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BMC FootPrints

BMC FootPrints

N/A
Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

9 people also want pricing

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
View more demos
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.4
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Product Details

What is BMC FootPrints?

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(57)

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
June 16, 2022

BMC Footprints supports any workspace you need

Gerardo Varillas | TrustRadius Reviewer
Gerardo Varillas
Product Manager
iDric Soluciones de TI y Seguridad Informática (Information Technology & Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
March 31, 2022

Footprints gets you the data you need at you help desk!

Verified User
Engineer in Information Technology
Education Management Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed.
Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.
February 26, 2020

BMC FootPrints Does the Job Well

Verified User
Administrator in Information Technology
Restaurants Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
FootPrints really can be well suited for any company large or small. We have millions of tickets in the system and that gives us a long history of tickets to look back on when needed, so it's really helpful for tracking anything. Larger companies might find some of the more expensive ITSM products more useful, as they do offer more features, but I really think anybody could get by using FootPrints just as well for cheaper.
September 10, 2019

Decent tool for helpdesk use

Verified User
Director in Information Technology
Mental Health Care Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BMC FootPrints does helpdesk ticketing very well for us in our IT department. In general, any scenario that requires some way to enter in, track and report on issues for enterprise users is the best fit. We've been doing this for more than 10 years on different versions of FootPrints. Where I would not see this as a good fit is probably is for smaller deployments of less than 50 users.
March 30, 2017

Leave your mark with FootPrints

Kelson O'Neil | TrustRadius Reviewer
Kelson O'Neil
ITSM Manager
St. Luke's Health System (Hospital & Health Care, 10,001+ employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very well suited for small and emerging IT departments that need to provide basic Incident/Request Management, Change Management, and a basic customer portal. It is also a good tool for organizations who do not have well defined ITIL/ITSM Processes.
April 08, 2015

BMC Footprints 11.6 - An Excellent Product with incredible support.

Todd Arntson | TrustRadius Reviewer
Todd Arntson
Lead Operations Administrator
EasyStreet Online Services (Information Technology and Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited for a smaller organization, but to be fair, we are not currently running all the available modules. Smaller in this case, being 50-75 internal users and 12,000 active customers. We may well be able to better leverage Footprints once we acquire the other modules that are out there from BMC.
June 30, 2014

BMC Footprints

Verified User
Administrator in Information Technology
Retail Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Service Core is an excellent choice for incident and user management with a high degree of flexibility and configuration options. Up front support and professional services are a must however. If it is not right the first time it is very difficult to correct later.
June 21, 2014

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Verified User
Team Lead in Information Technology
Medical Devices Company, 5001-10,000 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
There are a lot of limitations within the software that do not allow us to do things we need to do. We have had to customize a lot or define workarounds (that patches then break). This is very frustrating when trying to provide the best service to our customers.
June 20, 2014

BMC Footprints- Quick Review

KK
Kyriakos Kalaitzidis
System Engineer/ Operations
Jennison Associates (Investment Management, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
You need to have a team/department that is willing to work through the software and train the personnel to always work through this system. Otherwise it is too large and complex and your support staff will never feel comfortable working with it unless it is their primary tool.
June 18, 2014

A well-balanced system for problem solvers

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are a large organization where there are many departments spread across a large campus or area, BMC Footprints would benefit you the most. It makes communicating particular issues between users that are not physically close much easier. There are also built-in templates that can be created and edited based on a department's need. If there is an error in assignment, users can work together to get the issue where it needs to be. It also makes gathering statistical data easy with built-in functionality for reports. This program may be too feature-rich or underutilized by a small company, but can still be beneficial depending on what you need it for.
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