BMC FootPrints Reviews

49 Ratings
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Score 7.4 out of 100

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Reviews (1-9 of 9)

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Todd Arntson | TrustRadius Reviewer
April 08, 2015

BMC Footprints 11.6 - An Excellent Product with incredible support.

Score 8 out of 10
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Verified User
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Likelihood to Renew

9
The online demonstration we saw for BMC Footprints 12, which includes the mobile module, a single page view for multiple projects, and a graphical upgrade which allows for visual workflow reporting, is what we want to move towards.
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Anonymous | TrustRadius Reviewer
June 30, 2014

BMC Review

Score 7 out of 10
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Likelihood to Renew

7
For a large enterprise, it appeared to be a great solution.
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Anonymous | TrustRadius Reviewer
June 30, 2014

BMC Footprints

Score 7 out of 10
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Likelihood to Renew

8
Footprints meets our current needs. Alternatives are always being considered and will receive closer review.
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Anonymous | TrustRadius Reviewer
June 20, 2014

Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!

Score 1 out of 10
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Likelihood to Renew

10
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
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Anonymous | TrustRadius Reviewer
June 18, 2014

A well-balanced system for problem solvers

Score 8 out of 10
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Likelihood to Renew

8
I am not the person who decides whether or not the contract will be renewed, but I have not heard any talk of switching or ending it. Overall, my company is very happy with the program and will probably continue to use it as it suits our needs well and continues to add more features that we find useful.
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Feature Scorecard Summary

Organize and prioritize service tickets (7)
8.9
Expert directory (3)
7.9
Service restoration (2)
6.9
Self-service tools (6)
7.0
Subscription-based notifications (5)
8.2
ITSM collaboration and documentation (5)
7.6
ITSM reports and dashboards (6)
7.9
Configuration mangement (5)
7.0
Asset management dashboard (4)
7.0
Policy and contract enforcement (3)
7.0
Change requests repository (2)
7.0
Change calendar (2)
7.0
Service-level management (3)
7.0

About BMC FootPrints

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating Systems: Unspecified
Mobile Application:No