BMC Footprints supports any workspace you need
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for …
Overview
What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Recent Reviews
Awards
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Popular Features
- Organize and prioritize service tickets (9)9.090%
- ITSM reports and dashboards (7)9.090%
- Configuration mangement (7)7.777%
- Self-service tools (7)7.070%
Pricing
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What is BMC FootPrints?
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Inoks Footprints demo presentation
YouTube
BMC Client Manager Detailed Demo
YouTube
BMC FootPrints IT Service Management Webinar, Part 3
YouTube
BMC FootPrints Asset Core Webinar, Part 3
YouTube
BMC FootPrints Asset Core Demo, Part 4: Questions & Answers
YouTube
BMC FootPrints Overview Demo Flycast Partners
YouTube
Features
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Product Details
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What is BMC FootPrints?
BMC FootPrints Competitors
BMC FootPrints Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.
Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.
Reviewers rate Subscription-based notifications highest, with a score of 10.
The most common users of BMC FootPrints are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(57)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
June 16, 2022
BMC Footprints supports any workspace you need
- At first, we got a negative experience of the lack of knowledge, BMC Footprints requires so much time to become an expert on it. That was reflected in an increase of time spent in configurations over Footprints and simultaneously attending the regular operation.
- Once we became experts, we were able to get a lot of benefits from it. We can configure as many KPIs as we need (based on spent time, cost, etc.). That allowed to us retrieve the hours taken for the starting configurations and be more fast attending to the requests and getting the KPIs.
- We can create a workspace for some specific customer or internal area in a few minutes and start the support in 1 day.
March 31, 2022
Footprints gets you the data you need at you help desk!
- It helps us with keeping projects on track, which saves time
- When someone wants to know about a project, they are able to without calling around
- I have had a difficult time searching specifics, as how many tickets closed by me in 2021
September 18, 2020
Review on BMC
- Good in terms doing its outcome.
- Makes life easier.
February 26, 2020
BMC FootPrints Does the Job Well
- There's a big return on investment, as it's very cost-effective.
- It's helped us maintain Sox and PCI compliance.
- Made everybody's job easier.
September 10, 2019
Decent tool for helpdesk use
- For what we use FootPrints for, we've been able to place priority and categorization on issues throughout our organization.
August 07, 2017
Footprints good/bad
- Negative - large amount of time configuring
- Positive - easy entry of data by floor users allows trackability of problems
- Negative - time spent in reconfiguring
May 26, 2017
No FootPrints in the Sand
- Less resources spent on collaboration meetings
- More time available to do the work rather than working the workflow process
- Less time spent keeping documentation put together
March 30, 2017
Leave your mark with FootPrints
- We've been able to utilize FootPrints to automate some of our antiquated systems which has resulted in operational savings.
September 21, 2015
FootPrints Serves Its Purpose
- Streamlined ticketing process
- Standardized response system
- Efficient departmental emailing
- We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
- Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
- Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
June 30, 2014
BMC Review
- Increased employee efficiency
- Better customer service
- Improved communication throughout IT tiers
- Quick overview for managers
June 30, 2014
BMC Footprints
- Increased accountability and ownership of incidents.
- Reigned in our assets and allowed for better reporting and life cycle management
- Better customer service through incident ownership and improved communication
June 21, 2014
A Perfect Solution for Any Business
- Increased helpdesk productivity
- Great product to use as a knowledge base
- Great way to keep track of PCI objectives
June 21, 2014
Only for the very basic ticket routing and simple system. NOT FOR THE ADVANCED and automation!!!
- Faster provisioning
- Better fairness of ticketing to agents
- Negative: Lack of visibility to customers
June 20, 2014
BMC Footprints- Quick Review
Score 7 out of 10
Vetted Review
Verified User
- When properly implemented, "BMC Footprints" can lead to "employee efficiency and better customer service"
- It is a large and overwhelming tool, if the users are not trained properly and use it throughout their daily tasks.
- Help Desk module is definitely well built and easy to work with
June 18, 2014
A well-balanced system for problem solvers
- At my organization, BMC Footprints helps to make employees more efficient not only in solving issues but getting any issues they may have out in the open. It allows employees that are physically far apart to communicate and branch out and helps to assist customers outside of the organization as well (i.e. technical support, help desk, customers).
- It has provided better customer service and transparency for trouble tickets, etc.
June 17, 2014
Great Product - BMC FootPrints
- It has been great. We used to print orders and have field agents take paper to the field. Now we dispatch to an iPhone and close via iPhone all through BMC. No more paper. We are saving tens of thousands per year.
- It saves time when IT auditors come by, because we route all approvals through it for logging.