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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is BMC Helix ITSM?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.5
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Product Details

What is BMC FootPrints?

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 18)

BMC Footprints supports any workspace you need

Rating: 9 out of 10
June 16, 2022
GV
Vetted Review
Verified User
BMC FootPrints
12 years of experience
  • Workspace customization
  • Very stable operation
  • Pop-up notifications
Cons
  • Default interface design. It is not so friendly, then it could take more time for some customers to use it.
  • Interface customization. We can't customize it so much to make it more friendly for the end-users.
  • The workspace configuration requires specific training because there are no wizards to get the whole workspace configured from zero. Many brands offer friendly wizards to get the software functional.

Review on BMC

Rating: 7 out of 10
September 18, 2020
  • Good to use.
  • Makes life easier with less troubleshooting.
  • Ticketing review makes easier.
Cons
  • Archival is bit nasty.
  • Performance impact when it comes more documents in the same case sheet.
  • Inventory is something we should look at.

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
March 31, 2022
Vetted Review
Verified User
BMC FootPrints
5 years of experience
  • Track open tickets
  • See all open tickets in one location
  • Give immediate status of all tickets
Cons
  • Creating a report of tickets closed in a specific time frame is difficult to do
  • It has lots of features that we do not implement
  • It takes a bit of time to create each ticket

Leave your mark with FootPrints

Rating: 6 out of 10
March 30, 2017
KO
Vetted Review
Verified User
BMC FootPrints
8 years of experience
  • It provides a simple to implement customer portal.
  • Web-based, makes for simple management of tickets and tool from within a Web GUI.
Cons
  • v12 is a brand new product with the label of FootPrints. It doesn't have the full set of capabilities as pre v12 versions have.

No FootPrints in the Sand

Rating: 4 out of 10
May 26, 2017
BN
Vetted Review
Verified User
BMC FootPrints
1 year of experience
  • The best thing FootPrints does well is how flexible it is. It can be utilized to do a huge array of business functions.
  • Task Automation
  • Increases visibility and transparency
Cons
  • Antiquated User Interface. It looks old.
  • Tracking changes to an item. When I add new details, the changes are just added to the top of the description which makes it difficult to know what is going on.
  • Navigation
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