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BMC FootPrints

BMC FootPrints

Overview

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

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Learn from top reviewers

BMC Footprints supports any workspace you need

Rating: 9 out of 10
June 16, 2022
IncentivizedVetted ReviewVerified User
I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, ot...
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Gerardo Varillas
Manager - Information Technology
Product Manager
iDric Soluciones de TI y Seguridad Informática
BMC FootPrints12 years of experience

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
March 31, 2022
IncentivizedVetted ReviewVerified User
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep ...
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Verified user
Engineer
BMC FootPrints5 years of experience

Review on BMC

Rating: 7 out of 10
September 18, 2020
IncentivizedVetted Review
We have been using it for around 5 years, and we use it in Outsourced departments. Our client helpdesk uses it for tracking trouble tickets from our clients and resident engin...
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Naveen Mudupuri Anantha
Manager - Information Technology
Sr. Solution Consultant Security - Presales
Raksha Technologies Pvt Ltd
BMC FootPrints5 years of experience

No FootPrints in the Sand

Rating: 4 out of 10
May 26, 2017
IncentivizedVetted ReviewVerified User
FootPrints is being used by the company I am consulting. We are tracking IT support issues, projects, and tasks associated to the projects. The system is being utilized by the...
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Brandon Nyberg
Analyst - Information Technology
Consultant
LogiSolve
BMC FootPrints1 year of experience

Leave your mark with FootPrints

Rating: 6 out of 10
March 30, 2017
IncentivizedVetted ReviewVerified User
St. Luke's has used BMC's FootPrints for the last 7+ years and it has served the purpose of ticket management for Incident, Service Request, Change Mgmt, Customer Portal, Know...
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Kelson O'Neil
Analyst - Information Technology
ITSM Manager
St. Luke's Health System
BMC FootPrints8 years of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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BMC FootPrints

BMC FootPrints

N/A
Unavailable

What is BMC FootPrints?

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

11 people also want pricing

Alternatives Pricing

BMC Helix ITSM

BMC Helix ITSM

N/A
Unavailable
What is BMC Helix ITSM?

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Freshservice

Freshservice

$29
per month per agent
What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

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Product Demos

Inoks Footprints demo presentation

YouTube

BMC Client Manager Detailed Demo

YouTube

BMC FootPrints IT Service Management Webinar, Part 3

YouTube

BMC FootPrints Asset Core Webinar, Part 3

YouTube

BMC FootPrints Asset Core Demo, Part 4: Questions & Answers

YouTube

BMC FootPrints Overview Demo Flycast Partners

YouTube
View more demos
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.1
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.9
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

9
Avg 8.5
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Product Details

What is BMC FootPrints?

BMC FootPrints Competitors

BMC FootPrints Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BMC FootPrints is an IT service management (ITSM) solution featuring workload automation.

Spiceworks Help Desk and BMC Helix Remedyforce are common alternatives for BMC FootPrints.

Reviewers rate Subscription-based notifications highest, with a score of 10.

The most common users of BMC FootPrints are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 18)

BMC Footprints supports any workspace you need

Rating: 9 out of 10
Incentivized
June 16, 2022
GV
Gerardo Varillas
Product Manager
iDric Soluciones de TI y Seguridad Informática (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
BMC FootPrints
12 years of experience
View profile
Pros
  • Workspace customization
  • Very stable operation
  • Pop-up notifications
Cons
  • Default interface design. It is not so friendly, then it could take more time for some customers to use it.
  • Interface customization. We can't customize it so much to make it more friendly for the end-users.
  • The workspace configuration requires specific training because there are no wizards to get the whole workspace configured from zero. Many brands offer friendly wizards to get the software functional.

Review on BMC

Rating: 7 out of 10
Incentivized
September 18, 2020
Pros
  • Good to use.
  • Makes life easier with less troubleshooting.
  • Ticketing review makes easier.
Cons
  • Archival is bit nasty.
  • Performance impact when it comes more documents in the same case sheet.
  • Inventory is something we should look at.

Footprints gets you the data you need at you help desk!

Rating: 7 out of 10
Incentivized
March 31, 2022
Verified User
Engineer in Information Technology
Education Management Company, 501-1000 employees
Vetted Review
Verified User
BMC FootPrints
5 years of experience
Pros
  • Track open tickets
  • See all open tickets in one location
  • Give immediate status of all tickets
Cons
  • Creating a report of tickets closed in a specific time frame is difficult to do
  • It has lots of features that we do not implement
  • It takes a bit of time to create each ticket

Leave your mark with FootPrints

Rating: 6 out of 10
Incentivized
March 30, 2017
KO
Kelson O'Neil
ITSM Manager
St. Luke's Health System (Hospital & Health Care, 10,001+ employees)
Vetted Review
Verified User
BMC FootPrints
8 years of experience
View profile
Pros
  • It provides a simple to implement customer portal.
  • Web-based, makes for simple management of tickets and tool from within a Web GUI.
Cons
  • v12 is a brand new product with the label of FootPrints. It doesn't have the full set of capabilities as pre v12 versions have.

No FootPrints in the Sand

Rating: 4 out of 10
Incentivized
May 26, 2017
BN
Brandon Nyberg
Consultant
LogiSolve (Renewables & Environment, 201-500 employees)
Vetted Review
Verified User
BMC FootPrints
1 year of experience
View profile
Pros
  • The best thing FootPrints does well is how flexible it is. It can be utilized to do a huge array of business functions.
  • Task Automation
  • Increases visibility and transparency
Cons
  • Antiquated User Interface. It looks old.
  • Tracking changes to an item. When I add new details, the changes are just added to the top of the description which makes it difficult to know what is going on.
  • Navigation
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